Snap.do not being removed by Malwarebytes

[kerrinbanner]

Hello i have installed Malwarebytes Pro.

I have Snap.do infecting my browsers.

I have attached the two file outputs here.

Thanks

Kerrin

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 10.0.9200.16576 BrowserJavaVersion: 10.15.2

Run by Administrator at 20:58:03 on 2013-05-26

Microsoft Windows 7 Ultimate 6.1.7601.1.1252.44.1033.18.3071.1525 [GMT 1:00]

.

AV: Symantec Endpoint Protection *Enabled/Outdated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Symantec Endpoint Protection *Enabled/Outdated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}

.

============== Running Processes ================

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\system32\nvvsvc.exe

C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe

C:\Windows\system32\nvvsvc.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe

C:\Windows\System32\spoolsv.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Microsoft\BingDesktop\BingDesktopUpdater.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe

C:\Program Files\LogMeIn\x86\RaMaint.exe

C:\Program Files\LogMeIn\x86\LogMeIn.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Windows\system32\taskhost.exe

c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe

C:\WINDOWS\system32\nlssrv32.exe

C:\Program Files\Microsoft Office 15\ClientX86\integratedoffice.exe

C:\Program Files\ShareMouse\smService.exe

C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe

C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\Program Files\ShareMouse\sharemouse.exe

C:\Windows\system32\Dwm.exe

C:\Windows\system32\vmnat.exe

C:\Program Files\WebCake\WebCakeDesktop.Updater.exe

C:\Windows\Explorer.EXE

C:\Program Files\ShareMouse\sharemouse.exe

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\Program Files\Acronis\DiskDirector\OSS\reinstall_svc.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

C:\Program Files\VMware\VMware Workstation\vmware-authd.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\vmnetdhcp.exe

C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator.exe

C:\Program Files\NVIDIA Corporation\Display\nvtray.exe

C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe

C:\Program Files\VMware\VMware Workstation\vmware-hostd.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\DivX\DivX Update\DivXUpdate.exe

C:\Program Files\LogMeIn\x86\LogMeInSystray.exe

C:\Program Files\Analog Devices\SoundMAX\SMax4.exe

C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe

C:\Program Files\Microsoft\BingDesktop\BingDesktop.exe

C:\Program Files\Adobe\Acrobat 11.0\Acrobat\acrotray.exe

C:\Program Files\VMware\VMware Workstation\vmware-tray.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\Siber Systems\AI RoboForm\robotaskbaricon.exe

C:\Program Files\Xmarks\IE Extension\xmarkssync.exe

C:\Users\Administrator\AppData\Local\Smartbar\Application\SnapDo.exe

C:\Users\Administrator\AppData\Roaming\WebCake\WebCakeDesktop.exe

C:\Program Files\Bomgar\Representative\remote.securewaresolutions.co.uk\bomgar-rep.exe

C:\Program Files\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_7_700_202.exe

C:\Windows\system32\Macromed\Flash\FlashPlayerPlugin_11_7_700_202.exe

C:\Program Files\Microsoft\BingBar\7.1.391.0\SeaPort.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\LogMeIn\x86\LogMeIn.exe

C:\Windows\system32\conhost.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\conhost.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://feed.snapdo.com/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=f7baccfe-4639-4fcb-855f-26799d0734c6&searchtype=hp&installDate=24/05/2013

uWindow Title = Windows Internet Explorer provided by MSN and Bing

uSearch Bar = hxxp://feed.snapdo.com/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=f7baccfe-4639-4fcb-855f-26799d0734c6&searchtype=ds&q={searchTerms}&installDate=24/05/2013

uSearch Page = hxxp://feed.snapdo.com/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=f7baccfe-4639-4fcb-855f-26799d0734c6&searchtype=ds&q={searchTerms}&installDate=24/05/2013

uSearchAssistant = hxxp://feed.snapdo.com/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=f7baccfe-4639-4fcb-855f-26799d0734c6&searchtype=ds&q={searchTerms}&installDate=24/05/2013

uURLSearchHooks: YTNavAssistPlugin Class: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll

mURLSearchHooks: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - <orphaned>

BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll

BHO: WebCake: {2A5A2A90-3B30-4E6E-A955-2F232C6EF517} - c:\program files\webcake\WebCakeIEClient.dll

BHO: Snap.DoEngine: {31ad400d-1b06-4e33-a59a-90c2c140cba0} -

BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - c:\program files\microsoft office 15\root\office15\OCHelper.dll

BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dll

BHO: RoboForm Toolbar Helper: {724d43a9-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: {872b5b88-9db5-4310-bdd0-ac189557e5f5} - <orphaned>

BHO: Adobe Acrobat Create PDF Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - c:\program files\common files\adobe\acrobat\wcieactivex\AcroIEFavClient.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office 15\root\office15\URLREDIR.DLL

BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - c:\program files\microsoft office 15\root\office15\GROOVEEX.DLL

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\microsoft\bingbar\7.1.391.0\BingExt.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - c:\program files\common files\adobe\acrobat\wcieactivex\AcroIEFavClient.dll

BHO: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll

TB: &RoboForm Toolbar: {724D43A0-0D85-11D4-9908-00400523E39A} - c:\program files\siber systems\ai roboform\roboform.dll

TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\wcieactivex\AcroIEFavClient.dll

TB: &RoboForm Toolbar: {724d43a0-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll

TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn3\yt.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -

TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - c:\program files\common files\adobe\acrobat\wcieactivex\AcroIEFavClient.dll

TB: Snap.Do: {ae07101b-46d4-4a98-af68-0333ea26e113} -

uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun

uRun: [RoboForm] "c:\program files\siber systems\ai roboform\RoboTaskBarIcon.exe"

uRun: [Xmarks] c:\program files\xmarks\ie extension\xmarkssync.exe -q

uRun: [search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe

uRun: [browser Infrastructure Helper] c:\users\administrator\appdata\local\smartbar\application\SnapDo.exe startup

uRun: [WebCake Desktop] "c:\users\administrator\appdata\roaming\webcake\WebCakeDesktop.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"

mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin

mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"

mRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOW

mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"

mRun: [six Engine] "c:\program files\asus\six engine\SixEngine.exe" -r

mRun: [soundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray

mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"

mRun: [bingDesktop] c:\program files\microsoft\bingdesktop\BingDesktop.exe /fromkey

mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 11.0\acrobat\Acrotray.exe"

mRun: [vmware-tray.exe] "c:\program files\vmware\vmware workstation\vmware-tray.exe"

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\bomgar~1.lnk - c:\program files\bomgar\representative\remote.securewaresolutions.co.uk\bomgar-rep.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Explorer: NoDriveTypeAutoRun = dword:95

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

mPolicies-System: FilterAdministratorToken = dword:1

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\wcieactivex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\wcieactivex\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\wcieactivex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\wcieactivex\AcroIEFavClient.dll/AcroIECapture.html

IE: Customize Menu - c:\program files\siber systems\ai roboform\RoboFormComCustomizeIEMenu.html

IE: E&xport to Microsoft Excel - c:\program files\microsoft office 15\root\office15\EXCEL.EXE/3000

IE: Fill Forms - c:\program files\siber systems\ai roboform\RoboFormComFillForms.html

IE: Free YouTube Download - c:\users\administrator\appdata\roaming\dvdvideosoftiehelpers\freeytvdownloader.htm

IE: Save Forms - c:\program files\siber systems\ai roboform\RoboFormComSavePass.html

IE: Se&nd to OneNote - c:\program files\microsoft office 15\root\office15\ONBttnIE.dll/105

IE: Show RoboForm Toolbar - c:\program files\siber systems\ai roboform\RoboFormComShowToolbar.html

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office 15\root\office15\ONBttnIE.dll

IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - c:\program files\microsoft office 15\root\office15\OCHelper.dll

IE: {320AF880-6646-11D3-ABEE-C5DBF3571F46} - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - c:\program files\siber systems\ai roboform\roboform.dll

IE: {320AF880-6646-11D3-ABEE-C5DBF3571F49} - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - c:\program files\siber systems\ai roboform\roboform.dll

IE: {724d43aa-0d85-11d4-9908-00400523e39a} - {724d43aa-0d85-11d4-9908-00400523e39a} - c:\program files\siber systems\ai roboform\roboform.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office 15\root\office15\ONBttnIELinkedNotes.dll

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

LSP: %windir%\system32\vsocklib.dll

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1227730244704

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab

DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/ractrl.cab?lmi=100

TCP: NameServer = 10.0.2.3

TCP: Interfaces\{4320D628-E3DA-4697-95FC-36A2033A2EC8} : DHCPNameServer = 10.0.2.3

TCP: Interfaces\{76D62E7E-0490-4822-8AA5-24C896F8B3B5} : NameServer = 87.194.255.154,87.194.255.155

Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - c:\program files\microsoft office 15\root\office15\MSOSB.DLL

Notify: GoToAssist Express Customer - c:\program files\citrix\gotoassist express customer\223\g2ax_winlogon.dll

Notify: LMIinit - LMIinit.dll

SSODL: WebCheck - <orphaned>

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\users\administrator\appdata\roaming\mozilla\firefox\profiles\f5ged6l8.default\

FF - prefs.js: browser.search.defaulturl - hxxp://uk.search.yahoo.com/search?fr=mkg030&p=

FF - prefs.js: browser.search.selectedEngine - Web Search

FF - prefs.js: browser.startup.homepage - hxxp://feed.snapdo.com/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=f7baccfe-4639-4fcb-855f-26799d0734c6&searchtype=hp&installDate=24/05/2013

FF - prefs.js: keyword.URL - hxxp://feed.snapdo.com/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=f7baccfe-4639-4fcb-855f-26799d0734c6&searchtype=ds&installDate=24/05/2013&q=

FF - plugin: c:\program files\adobe\acrobat 11.0\acrobat\air\nppdf32.dll

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\common files\adobe\oobe\pdapp\ccm\utilities\npAdobeAAMDetect32.dll

FF - plugin: c:\program files\common files\adobe\oobe\pdapp\ccm\utilities\npAdobeAAMDetect64.dll

FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll

FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\microsoft office 15\root\office15\NPSPWRAP.DLL

FF - plugin: c:\program files\microsoft office 15\root\vfs\programfilesx86\mozilla firefox\plugins\npMeetingJoinPluginOC.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dv.dll

FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dvstreaming.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_7_700_202.dll

FF - plugin: c:\windows\system32\npDeployJava1.dll

FF - plugin: c:\windows\system32\npmproxy.dll

FF - ExtSQL: 2013-05-04 08:29; web2pdfextension@web2pdf.adobedotcom; c:\program files\adobe\acrobat 11.0\acrobat\browser\WCFirefoxExtn

FF - ExtSQL: 2013-05-24 21:59; {f7baccfe-4639-4fcb-855f-26799d0734c6}; c:\users\administrator\appdata\roaming\mozilla\firefox\profiles\f5ged6l8.default\extensions\{f7baccfe-4639-4fcb-855f-26799d0734c6}

FF - ExtSQL: 2013-05-24 21:59; plugin@getwebcake.com; c:\users\administrator\appdata\roaming\mozilla\firefox\profiles\f5ged6l8.default\extensions\plugin@getwebcake.com

FF - ExtSQL: 2013-05-24 21:59; tidynetwork@tidynetwork; c:\users\administrator\appdata\roaming\mozilla\firefox\profiles\f5ged6l8.default\extensions\tidynetwork@tidynetwork

.

---- FIREFOX POLICIES ----

FF - user.js: yahoo.ytff.general.dontshowhpoffer - true);user_pref(extentions.webcake.installId, 98590f01-9c58-4531-bae3-6339639803a9

FF - user.js: extentions.webcake.defaultEnableAppsList - layers,brain/features,newOffers/wc

.

============= SERVICES / DRIVERS ===============

.

R0 CFsDep;Citrix File System Minifilter XC;c:\windows\system32\drivers\CFsDep.sys [2012-9-18 19328]

R0 fltsrv;Acronis Storage Filter Management;c:\windows\system32\drivers\fltsrv.sys [2012-4-19 76768]

R0 hotcore3;hotcore3;c:\windows\system32\drivers\hotcore3.sys [2008-11-27 40368]

R0 mv61xx;mv61xx;c:\windows\system32\drivers\mv61xx.sys [2011-2-9 159536]

R0 vsock;vSockets Driver;c:\windows\system32\drivers\vsock.sys [2013-5-2 61464]

R2 BingDesktopUpdate;Bing Desktop Update service;c:\program files\microsoft\bingdesktop\BingDesktopUpdater.exe [2013-4-10 168592]

R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-9-29 374704]

R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-8-11 12856]

R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2010-2-4 47640]

R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-5-26 418376]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-5-26 701512]

R2 MSSQL$SQLTRACKER;SQL Server (SQLTRACKER);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2010-12-10 29293408]

R2 nlsX86cc;Nalpeiron Licensing Service;c:\windows\system32\nlssrv32.exe [2010-11-22 66560]

R2 OfficeSvc;Microsoft Office Service;c:\program files\microsoft office 15\clientx86\integratedoffice.exe [2013-5-1 1293496]

R2 OS Selector;Acronis OS Selector activator;c:\program files\acronis\diskdirector\oss\reinstall_svc.exe [2011-11-15 2139536]

R2 ShareMouse Service;ShareMouse Service;c:\program files\sharemouse\smService.exe [2013-5-19 188632]

R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2013-1-18 383264]

R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2010-7-14 1831024]

R2 VMUSBArbService;VMware USB Arbitration Service;c:\program files\common files\vmware\usb\vmware-usbarbitrator.exe [2012-10-11 721048]

R2 VMwareHostd;VMware Workstation Server;c:\program files\vmware\vmware workstation\vmware-hostd.exe [2013-2-26 13242960]

R2 vstor2-mntapi10-shared;Vstor2 MntApi 1.0 Driver (shared);c:\windows\system32\drivers\vstor2-mntapi10-shared.sys [2011-7-12 22768]

R2 WebCake Desktop Updater;WebCake Desktop Updater;c:\program files\webcake\WebCakeDesktop.Updater.exe [2013-5-24 23552]

R3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.1.391.0\SeaPort.EXE [2012-6-11 240208]

R3 cvhdbus;Citrix Virtual Hard Disk Enumerator;c:\windows\system32\drivers\cvhdbus6.sys [2012-9-18 66688]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-8-25 106656]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-5-26 22856]

R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-5-26 40776]

R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2011-6-10 394856]

R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x86.sys [2009-9-28 315392]

S2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.1.391.0\BBSvc.EXE [2012-6-11 193616]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]

S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2010-7-14 23888]

S3 GoToAssist Express Customer;GoToAssist Express Customer;c:\program files\citrix\gotoassist express customer\223\g2ax_service.exe [2010-4-16 161144]

S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-6-18 15872]

S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2012-7-22 52224]

S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2012-7-22 1343400]

S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;c:\program files\microsoft sql server\100\shared\sqladhlp.exe [2008-7-10 47128]

S4 RsFx0102;RsFx0102 Driver;c:\windows\system32\drivers\RsFx0102.sys [2008-7-10 242712]

S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);c:\program files\microsoft sql server\mssql10.sqlexpress\mssql\binn\SQLAGENT.EXE [2008-7-10 369688]

.

=============== Created Last 30 ================

.

2013-05-26 19:52:55 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2013-05-26 17:37:44 -------- d-----w- c:\users\administrator\appdata\roaming\Malwarebytes

2013-05-26 17:37:36 -------- d-----w- c:\programdata\Malwarebytes

2013-05-26 17:37:34 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-05-26 17:37:34 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-05-26 17:37:19 -------- d-----w- c:\users\administrator\appdata\local\Programs

2013-05-24 20:59:41 -------- d-----w- c:\program files\VideoLAN

2013-05-24 20:59:09 -------- d-----w- c:\users\administrator\appdata\roaming\WebCake

2013-05-24 20:59:09 -------- d-----w- c:\program files\WebCake

2013-05-24 20:59:04 -------- d-----w- c:\programdata\Tarma Installer

2013-05-24 20:58:27 -------- d-----w- c:\users\administrator\appdata\local\Smartbar

2013-05-24 08:29:07 7016152 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{82e3b931-a6f3-458e-8988-8796d0c61294}\mpengine.dll

2013-05-19 13:58:43 40960 ----a-w- c:\windows\system32\wwanprotdim.dll

2013-05-19 13:58:43 186368 ----a-w- c:\windows\system32\wwansvc.dll

2013-05-19 13:58:42 2347520 ----a-w- c:\windows\system32\win32k.sys

2013-05-19 13:58:37 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys

2013-05-19 13:58:37 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys

2013-05-19 13:58:33 101720 ----a-w- c:\windows\system32\consent.exe

2013-05-19 13:58:32 47104 ----a-w- c:\windows\system32\appinfo.dll

2013-05-19 13:58:32 1796096 ----a-w- c:\windows\system32\authui.dll

2013-05-19 13:54:31 -------- d-----w- c:\users\administrator\appdata\roaming\ShareMouse

2013-05-19 13:53:14 -------- d-----w- c:\programdata\ShareMouse

2013-05-19 13:53:14 -------- d-----w- c:\program files\ShareMouse

2013-05-11 10:38:02 209472 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll

2013-05-10 14:26:38 -------- d-----w- C:\Shared Documents

2013-05-10 07:57:26 187456 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll

2013-05-09 08:33:06 -------- d-----w- c:\users\administrator\appdata\roaming\SolidDocuments

2013-05-09 02:33:42 -------- d-----w- c:\users\administrator\appdata\roaming\PDAppFlex

2013-05-07 12:18:37 92256 ----a-w- c:\programdata\microsoft\bingdesktop\updater\BingDesktopRestarter.exe

2013-05-02 18:47:37 63128 ----a-w- c:\windows\system32\vsocklib.dll

2013-05-02 18:47:36 61464 ----a-w- c:\windows\system32\drivers\vsock.sys

2013-05-02 18:46:52 357456 ----a-w- c:\windows\system32\vmnetdhcp.exe

2013-05-02 18:46:51 436304 ----a-w- c:\windows\system32\vmnat.exe

2013-05-02 18:46:50 26192 ----a-w- c:\windows\system32\drivers\vmnetuserif.sys

2013-05-02 18:46:45 780368 ----a-w- c:\windows\system32\vnetlib.dll

2013-05-02 18:46:41 41496 ----a-w- c:\windows\system32\drivers\hcmon.sys

2013-05-02 18:46:03 -------- d-----w- c:\program files\common files\VMware

2013-05-02 17:56:02 -------- d-----w- c:\users\administrator\appdata\roaming\com.adobe.formscentral.FormsCentralForAcrobat

2013-05-01 12:42:02 -------- d-----w- c:\users\administrator\appdata\roaming\com.adobe.downloadassistant.AdobeDownloadAssistant

2013-05-01 12:41:57 -------- d-----w- c:\program files\Adobe Download Assistant

2013-05-01 12:23:12 563920 ----a-w- c:\programdata\microsoft\clicktorun\{9ac08e99-230b-47e8-9721-4577b7f124ea}\integrator.exe

2013-05-01 12:19:50 -------- d-----w- c:\programdata\regid.1991-06.com.microsoft

2013-05-01 12:14:41 -------- d-----w- c:\program files\Microsoft Office 15

.

==================== Find3M ====================

.

2013-05-19 14:53:18 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-05-19 14:53:17 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-05-02 01:06:08 238872 ------w- c:\windows\system32\MpSigStub.exe

2013-04-15 00:54:59 719360 ----a-w- c:\windows\system32\mshtmlmedia.dll

2013-04-13 04:45:16 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll

2013-04-13 04:45:15 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll

2013-04-12 13:45:29 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys

2013-04-10 01:10:34 393000 ----a-w- c:\windows\UserProfileMigrationService.exe

2013-04-05 05:28:24 1767424 ----a-w- c:\windows\system32\wininet.dll

2013-04-05 05:26:26 2877440 ----a-w- c:\windows\system32\jscript9.dll

2013-04-05 05:26:21 61440 ----a-w- c:\windows\system32\iesetup.dll

2013-04-05 05:26:21 109056 ----a-w- c:\windows\system32\iesysprep.dll

2013-04-05 04:29:45 2706432 ----a-w- c:\windows\system32\mshtml.tlb

2013-04-05 03:38:25 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe

2013-03-19 05:04:13 3968856 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-19 04:48:45 38912 ----a-w- c:\windows\system32\csrsrv.dll

2013-03-19 02:49:16 69632 ----a-w- c:\windows\system32\smss.exe

2013-02-26 01:28:04 62416 ----a-w- c:\windows\system32\drivers\vmx86.sys

2013-02-26 01:27:48 49816 ----a-w- c:\windows\system32\vnetinst.dll

2013-02-26 01:27:48 37016 ----a-w- c:\windows\system32\drivers\vmnetbridge.sys

2013-02-26 01:27:46 19608 ----a-w- c:\windows\system32\drivers\vmnet.sys

2013-02-26 01:27:46 16664 ----a-w- c:\windows\system32\drivers\vmnetadapter.sys

2013-02-25 23:59:16 360528 ----a-w- c:\windows\system32\vmnc.dll

2013-02-25 23:22:36 1985824 ----a-w- c:\windows\system32\nvcuvenc.dll

2013-02-25 23:22:36 1017120 ----a-w- c:\windows\system32\nvdispco32.dll

2013-02-25 23:22:34 6262608 ----a-w- c:\windows\system32\nvopencl.dll

2013-02-25 23:22:32 892704 ----a-w- c:\windows\system32\nvdispgenco32.dll

2013-02-25 23:22:32 2505144 ----a-w- c:\windows\system32\nvapi.dll

2013-02-25 23:22:32 12641992 ----a-w- c:\windows\system32\nvwgf2um.dll

2013-02-25 23:22:30 15129960 ----a-w- c:\windows\system32\nvd3dum.dll

2013-02-25 23:22:26 7932256 ----a-w- c:\windows\system32\nvcuda.dll

2013-02-25 23:22:22 17560352 ----a-w- c:\windows\system32\nvcompiler.dll

2013-02-25 23:22:08 20449056 ----a-w- c:\windows\system32\nvoglv32.dll

2013-02-25 23:22:06 8939296 ----a-w- c:\windows\system32\drivers\nvlddmkm.sys

2013-02-25 23:22:06 2720544 ----a-w- c:\windows\system32\nvcuvid.dll

.

============= FINISH: 20:59:16.08 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Ultimate

Boot Device: \Device\HarddiskVolume2

Install Date: 18/06/2012 23:37:26

System Uptime: 26/05/2013 20:28:44 (0 hours ago)

.

Motherboard: ASUSTeK Computer INC. | | P5Q-E

Processor: Intel® Core2 Quad CPU Q9550 @ 2.83GHz | LGA 775 | 2833/333mhz

.

==== Disk Partitions =========================

.

A: is Removable

C: is FIXED (NTFS) - 932 GiB total, 126.8 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP117: 07/05/2013 17:04:42 - Windows Update

RP118: 11/05/2013 01:51:18 - Windows Update

RP119: 19/05/2013 14:56:08 - Windows Update

RP120: 20/05/2013 03:00:13 - Windows Update

RP121: 24/05/2013 09:28:33 - Windows Update

.

==== Installed Programs ======================

.

Acronis Disk Director 11 Home

Adobe Acrobat XI Pro

Adobe AIR

Adobe Captivate 5

Adobe Captivate Quiz Results Analyzer

Adobe Captivate Reviewer

Adobe Community Help

Adobe Download Assistant

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.7)

Advantage ODBC Driver v9.10

ASAP Utilities

Bing Bar

Bing Desktop

Bomgar Representative Console 12.2.4 [remote.securewaresolutions.co.uk]

Citrix XenConvert

Citrix XenServer Conversion Manager

Compatibility Pack for the 2007 Office system

Data Lifeguard

DBFView Trial 4

DivX Setup

DVDVideoSoftTB Toolbar

Excel Remove (Delete, Replace) Text, Spaces & Characters From C

File Type Assistant

Free File Viewer 2011

Free YouTube Download version 3.1.42.1212

GoToAssist Express Customer 1.4.0.223

Java 7 Update 15

Java Auto Updater

LiveUpdate 3.3 (Symantec Corporation)

LogMeIn

Malwarebytes Anti-Malware version 1.75.0.1300

Marvell Miniport Driver

Microsoft .NET Framework 1.1

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Document Explorer 2008

Microsoft Office 2007 Primary Interop Assemblies

Microsoft Office Professional Plus 2013 - en-us

Microsoft Office Word Viewer 2003

Microsoft Silverlight

Microsoft Software Update for Web Folders (English) 14

Microsoft SQL Server 2005

Microsoft SQL Server 2005 Express Edition (SQLTRACKER)

Microsoft SQL Server 2005 Tools Express Edition

Microsoft SQL Server 2008

Microsoft SQL Server 2008 Browser

Microsoft SQL Server 2008 Common Files

Microsoft SQL Server 2008 Database Engine Services

Microsoft SQL Server 2008 Database Engine Shared

Microsoft SQL Server 2008 Native Client

Microsoft SQL Server 2008 RsFx Driver

Microsoft SQL Server 2008 Setup Support Files

Microsoft SQL Server Management Studio Express

Microsoft SQL Server Native Client

Microsoft SQL Server Setup Support Files (English)

Microsoft SQL Server VSS Writer

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Mozilla Firefox 12.0 (x86 en-GB)

Mozilla Firefox 16.0.1 (x86 en-GB)

Mozilla Maintenance Service

MSDN Library for Visual Studio 2008 - ENU

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

NVIDIA 3D Vision Driver 311.06

NVIDIA Control Panel 311.06

NVIDIA Graphics Driver 311.06

NVIDIA HD Audio Driver 1.3.18.0

NVIDIA Install Application

NVIDIA Stereoscopic 3D Driver

NVIDIA Update 1.11.3

NVIDIA Update Components

Office 15 Click-to-Run Extensibility Component

Office 15 Click-to-Run Licensing Component

Office 15 Click-to-Run Localization Component

Paragon Drive Backup 8.51 Professional Trial

Paragon Partition Manager 9.0 Professional

PremiumSoft Navicat 10.0 for SQL Server

RoboForm 7-7-4 (All Users)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

ShareMouse v1.0.93

SiICfg

Six Engine

Snap.Do

Snap.Do Engine

SoundMAX

Spotmau Password Genius 2008

Sql Server Customer Experience Improvement Program

Symantec Endpoint Protection

tools-freebsd

tools-linux

tools-netware

tools-solaris

tools-windows

tools-winPre2k

Tracker Pro.net

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

VLC media player 2.0.0

VMware Workstation

WebCake 3.00

WebFldrs XP

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 8

Windows Media Format 11 runtime

Windows Media Player 11

WinRAR archiver

Xerox Support Centre

Xmarks for IE

Xmarks Thumbnails for IE

Yahoo! Search Protection

Yahoo! Software Update

Yahoo! Toolbar

ZapGrab - Easy screen capture

.

==== Event Viewer Messages From Past Week ========

.

26/05/2013 20:30:51, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: snapman

.

==== End Of File ===========================

attach.txt

dds.txt

[Maniac]

Hello Kerrin and ! My name is Maniac and I will be glad to help you solve your malware problem.

Please note:

• If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  
• I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  
• Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  
• Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  
• Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  
• Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
  

Step 1

Please uninstall the following applications:

DVDVideoSoftTB Toolbar

Snap.Do

Snap.Do Engine

WebCake 3.00

Yahoo! Search Protection

Step 2

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  
• The tool will open and start scanning your system.
  
• Please be patient as this can take a while to complete depending on your system's specifications.
  
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  
• Post the contents of JRT.txt into your next message.
  

Step 3

• Launch Malwarebytes' Anti-Malware
  
• Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
  
• Go to Scanner tab and select Perform Quick Scan, then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

Step 4

Please download AdwCleaner from here and save it on your Desktop.

1. Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

In your next reply, post the following log files:

• Junkware Removal Tool log
  
• Malwarebytes' Anti-Malware log
  
• AdwCleaner log

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!