Newegg Malwarebytes purchase missing product ID

[PoohBear59]

I recently purchased Malwarebytes Anti-Malware Pro Lifetime - 1 PC - Download from newegg. The delivery method was electronic so I don't have physical media. They delivered product keys without a product id. At this point, I cannot activate the product. Newegg says they cannot help me. Where do I go from here?

[Porthos]

Until someone else has a better answer, ON the Newegg page the support is from dsoultions

Manufacturer Contact Info

• Website: http://mbam.dsolution.ca/
  

[AdvancedSetup]

If you have a legal, valid license for Malwarebytes you can download the program from Filehippo.com and install it and the input your registration ID and Key

Thanks

[Waqdesign]

Poohbear, I also ran into this issue. In your NewEgg account settings page at the bottom left under customer service, click Contact Us. On the left of page under contact us click Chat With Us.

At this stage you can Click on Shipping then Other Shipping-Related Questions. Here you will have to give a short description of the problem.

My Description:

"Last night I bought the Malwarebytes software for download and only received the product key to activate. This program is asking for a product ID as well which was not provided in the email."

You will have to provide your order # re-type the issue once someone is on the chat system with you so copy it before submitting to speed up the process.

* They will want a screen shot of the window asking for this infomation (they refer to it as the error). I sent the Activate Product window.

I was told that they are aware of this issue and a help desk ticket will be opened. I will receive a response in 3-5 business days.

AdvancedSetup, These are legal copies of the software sold by "Your" customer NewEgg as a digital download.

It would be much appreciated if Malwarebytes could give them some guidance and education before creating this type of problem.

[PoohBear59]

Thanks for the info Waqdesign. I have opened a ticket with dsolutions.ca and will pursue the issue with newegg as you suggested.

[shadowwar]

The information should be actually in the email but run together. Sales has resolved this with dsolutions.

the first groups of 5 digits should be the id.

xxxxx-xxxxx

or

xxxxx-xxxxx-xxxxx

then the key should be

xxxx-xxxx-xxxx-xxxx

If you still arent sure pm me the key and i will break it apart for you.

[Waqdesign]

That's the solution! Worked perfect.

I did not pick up on the pattern variance 2 sets of 5 (Product ID) no dash then 4 sets of 4 (Product Key).

Thank you!

Copy below is from the New Egg email: Software Name Product Key URLs MALWAREBYTES ANTI-MALWARE PRO LT 1P XXXXX-XXXXX XXXX-XXXX-XXXX-XXXX

Malwarebytes Anti-Malware Pro Lifetime - 1 PC - Download

[Waqdesign]

Sorry, Last post did not keep the emailed format.

[shadowwar]

Thanks for the copy. Glad you got it figured out.