Random audio playing in background, NIS disabled, etc.

deejub1960 · May 25, 2013

Win7/64. Problem detected was that on Windows start, sounds were playing -- seemingly random audio from various locations on the Net. This occurred before opening any browser. (Also the computer was massively slow.) When I tried to open Norton Internet Security, it would immediately close. The computer would boot into safe mode with networking without seemingly any problem. While in safe mode, I ran Malwarebytes, which found (and deleted and quarantined) as follows:

C:\Users\JESSICA\AppData\Local\CrashDumps\HandBrake\zpvfgopgg.dll (Trojan.Tracur.DL) -> Quarantined and deleted successfully.

C:\Users\JESSICA\AppData\Local\Temp\0.036781833007881404 (Trojan.Dropper.ED) -> Quarantined and deleted successfully.

C:\Users\JESSICA\AppData\Local\Temp\zpvfgopgg\zpvfgopgg.dll (Trojan.Tracur.DL) -> Quarantined and deleted successfully.

Norton (which ran fine in safe mode) scanned thereafter with no issues.Unfortunately, on booting into regular mode, the sounds remained. Back into safe mode, did a quick scan, no issues present themselves. Still in safe mode, downloaded DDS. Back into regular mode to run the stuff you said to do here (Malwarebytes quick scan followed by DDS), with the internet cable pulled (because otherwise the system would be unusably slow). Quick scan detects no issues. DDS logs are as follows: (P.S. I don't see the Immediate Email Notification option described in the instructions.)

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16455

Run by JESSICA at 1:46:12 on 2013-05-25

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2815.1664 [GMT -4:00]

.

AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\VPDAgent_x64.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\nvvsvc.exe

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\LSI SoftModem\agr64svc.exe

C:\Program Files (x86)\FlexibleSoft\Absolute Time Corrector\atcorrector.exe

C:\Program Files (x86)\DVRMSToolbox\DTBFWService.exe

c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

C:\Program Files\Tyrell\MCEBuddy\MCEBuddySvc.exe

C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe

C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe

c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe

C:\Program Files (x86)\Dragon Global\ShowAnalyzerSuite\ShowAnalyzerMaster.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe

C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files (x86)\Snappy Fax Server Version 3\SFServer3.exe

C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe

C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe

C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe

C:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exe

C:\Program Files (x86)\DYMO\DYMO Label Software\DLSService.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe

C:\Program Files (x86)\Nuance\PDF Viewer Plus\pdfPro5Hook.exe

C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe

C:\Program Files (x86)\ControlCenter4\BrCtrlCntr.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Browny02\BrYNSvc.exe

C:\Program Files (x86)\ControlCenter4\BrCcUxSys.exe

C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\wuauclt.exe

C:\Windows\system32\NOTEPAD.EXE

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: PlusIEEventHelper Class: {551A852F-39A6-44A7-9C13-AFBEC9185A9D} - C:\Program Files (x86)\Nuance\PDF Viewer Plus\bin\PlusIEContextMenu.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ips\ipsbho.dll

BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

TB: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\coieplg.dll

uRun: [HPADVISOR] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW

uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

uRun: [Google Update] "C:\Users\JESSICA\AppData\Local\Google\Update\GoogleUpdate.exe" /c

uRun: [snappy Fax] <no file>

mRun: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe

mRun: [HP Remote Solution] C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe

mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe

mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

mRun: [DLSService] "C:\Program Files (x86)\DYMO\DYMO Label Software\DLSService.exe"

mRun: [brMfcWnd] C:\Program Files (x86)\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

mRun: [ControlCenter3] C:\Program Files (x86)\Brother\ControlCenter3\brctrcen.exe /autorun

mRun: [QuickFinder Scheduler] "c:\Program Files (x86)\Corel\WordPerfect Office X5\Programs\QFSCHD150.EXE"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [indexSearch] "C:\Program Files (x86)\Nuance\PaperPort\IndexSearch.exe"

mRun: [PaperPort PTD] "C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe"

mRun: [PDFHook] C:\Program Files (x86)\Nuance\PDF Viewer Plus\pdfpro5hook.exe

mRun: [PDF5 Registry Controller] C:\Program Files (x86)\Nuance\PDF Viewer Plus\RegistryController.exe

mRun: [ControlCenter4] C:\Program Files (x86)\ControlCenter4\BrCcBoot.exe /autorun

mRun: [brStsMon00] C:\Program Files (x86)\Browny02\Brother\BrStMonW.exe /AUTORUN

dRunOnce: [sPReview] "C:\Windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601

StartupFolder: C:\Users\JESSICA\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\JESSICA\AppData\Roaming\Dropbox\bin\Dropbox.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\PICTUR~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: Copy to &Lightning Note - c:\Program Files (x86)\Corel\WordPerfect Lightning\Programs\WPLightningCopyToNote.hta

IE: Open with PDF Viewer Plus - C:\Program Files (x86)\Nuance\PDF Viewer Plus\Bin\PlusIEContextMenu.dll/PlusIEContextMenu.htm

IE: Open with WordPerfect - c:\Program Files (x86)\Corel\WordPerfect Office X5\Programs\WPLauncher.hta

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: NameServer = 192.168.2.1 192.168.2.1

TCP: Interfaces\{2A102250-ACAF-439E-A842-1AD6EC69D506} : DHCPNameServer = 192.168.2.1 192.168.2.1

TCP: Interfaces\{C0BDB79B-FD3D-44E5-AF15-98B4B7C1B787} : DHCPNameServer = 192.168.2.1 192.168.2.1

TCP: Interfaces\{F92A0BE1-0100-4B36-9A8D-7D9BBCEEB55E} : DHCPNameServer = 192.168.2.1 192.168.2.1

SSODL: WebCheck - <orphaned>

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\27.0.1453.94\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll

x64-Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\System32\NvCpl.dll,NvStartup

x64-Run: [PC-Doctor for Windows localizer] C:\Program Files\PC-Doctor for Windows\localizer.exe

x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

x64-DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab

x64-DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://active.macromedia.com/flash/cabs/swflash.cab

x64-SSODL: WebCheck - <orphaned>

.

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1403010.016\symds64.sys [2013-4-8 493656]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1403010.016\symefa64.sys [2013-4-8 1139800]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\Definitions\BASHDefs\20130515.001\BHDrvx64.sys [2013-5-20 1390680]

R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\drivers\NISx64\1403010.016\ccsetx64.sys [2013-4-8 168096]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\Definitions\IPSDefs\20130523.001\IDSviA64.sys [2013-5-23 513184]

R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1403010.016\ironx64.sys [2013-4-8 224416]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1403010.016\symnets.sys [2013-4-8 432800]

R2 Agent;VPDAgent;C:\Windows\VPDAgent_x64.exe [2012-10-10 156672]

R2 atccorrector;Absolute Time Corrector Service;C:\Program Files (x86)\FlexibleSoft\Absolute Time Corrector\atcorrector.exe [2010-3-9 692736]

R2 DTBService;DTBService;C:\Program Files (x86)\DVRMSToolbox\DTBFWService.exe [2010-1-12 8192]

R2 MCEBuddy;MCEBuddy Service;C:\Program Files\Tyrell\MCEBuddy\MCEBuddySvc.exe [2010-1-24 16384]

R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccsvchst.exe [2013-4-8 144520]

R2 PDFProFiltSrvPP;PDFProFiltSrvPP;C:\Program Files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe [2011-8-2 145256]

R2 ShowAnalyzerMaster;ShowAnalyzerMaster;C:\Program Files (x86)\Dragon Global\ShowAnalyzerSuite\ShowAnalyzerMaster.exe [2010-2-8 2074112]

R3 BrYNSvc;BrYNSvc;C:\Program Files (x86)\Browny02\BrYNSvc.exe [2012-10-12 249856]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-14 138912]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 hcw72ADFilter;WinTV HVR-950 USB Audio Filter Driver;C:\Windows\System32\drivers\hcw72ADFilter.sys [2010-3-9 38656]

S3 hcw72ATV;WinTV HVR-950 NTSC;C:\Windows\System32\drivers\hcw72ATV.sys [2010-3-9 1633152]

S3 hcw72DTV;WinTV HVR-950 ATSC/QAM;C:\Windows\System32\drivers\hcw72DTV.sys [2010-3-9 1629312]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-20 59392]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-4-3 1255736]

S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]

.

=============== File Associations ===============

.

ShellExec: LightningViewer.exe: View="c:\Program Files (x86)\Corel\WordPerfect Lightning\Programs\LightningNavigator.exe" "-ViewDocument" "%1"

.

=============== Created Last 30 ================

.

2013-05-24 23:14:50 -------- d-----w- C:\Users\JESSICA\AppData\Roaming\Malwarebytes

2013-05-24 23:14:37 -------- d-----w- C:\ProgramData\Malwarebytes

2013-05-24 23:14:36 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2013-05-24 23:14:36 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2013-05-24 23:13:30 -------- d-----w- C:\Users\JESSICA\AppData\Local\Programs

2013-05-24 22:51:02 -------- d-----w- C:\Windows\pss

2013-05-09 14:30:03 -------- d-----w- C:\Windows\System32\SPReview

2013-05-09 14:28:17 -------- d-----w- C:\Windows\System32\EventProviders

.

==================== Find3M ====================

.

2013-05-15 05:05:17 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-05-15 05:05:17 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-05-14 15:07:11 3766 --sha-w- C:\ProgramData\KGyGaAvL.sys

2013-05-09 14:55:59 175616 ----a-w- C:\Windows\System32\msclmd.dll

2013-05-09 14:55:59 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll

.

============= FINISH: 1:46:50.26 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 3/7/2010 4:04:47 PM

System Uptime: 5/25/2013 1:35:16 AM (0 hours ago)

.

Motherboard: PEGATRON CORPORATION | | Narra6

Processor: AMD Athlon II X2 240 Processor | CPU 1 | 2800/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 456 GiB total, 286.136 GiB free.

D: is FIXED (NTFS) - 10 GiB total, 1.479 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP211: 5/9/2013 10:29:57 AM - Windows 7 Service Pack 1

RP212: 5/17/2013 12:27:08 AM - Scheduled Checkpoint

.

==== Installed Programs ======================

.

Absolute Time Corrector

ActiveCheck component for HP Active Support Library

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Reader X (10.1.5)

Brother MFL-Pro Suite DCP-8110DN

Brother MFL-Pro Suite MFC-7420

Chaos 7

Compatibility Pack for the 2007 Office system

Corel WordPerfect Office - iFilter 64 Bit

CyberLink DVD Suite Deluxe

DirectX for Managed Code Update (Summer 2004)

Dropbox

DVRMSToolbox

DYMO Label v.8

Free 3GP Video Converter version 4.0.4.920

FreeOCR 3.0

Google Chrome

Google Talk Plugin

Google Toolbar for Internet Explorer

Google Update Helper

Handbrake 0.9.4

Hardware Diagnostic Tools

HP Advisor

HP Customer Experience Enhancements

HP Games

HP Odometer

HP Remote Solution

HP Setup

HP Support Assistant

HP Support Information

HP Update

HPAsset component for HP Active Support Library

InfraRecorder

Internet TV for Windows Media Center

Java Auto Updater

Java 6 Update 26

Java 6 Update 26 (64-bit)

Junk Mail filter update

LabelPrint

LightScribe System Software

LSI PCI-SV92EX Soft Modem

Malwarebytes Anti-Malware version 1.75.0.1300

MCEBuddy

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Live Search Toolbar

Microsoft Office Home and Student 60 day trial

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Works

Mozilla Maintenance Service

Mozilla Thunderbird 17.0.6 (x86 en-US)

MSVCRT

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

MSXML 4.0 SP3 Parser

MSXML 4.0 SP3 Parser (KB2721691)

Norton Internet Security

Norton Online Backup

Nuance PaperPort 12

Nuance PDF Viewer Plus

NVIDIA Drivers

PaperPort Image Printer 64-bit

PictureMover

PlayReady PC Runtime amd64

Power2Go

PowerDirector

Realtek High Definition Audio Driver

Recovery Manager

Scansoft PDF Professional

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

ShowAnalyzerSuite

Snappy Fax Server Version 3

Snappy Fax Version 5

Stamps.com

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Upload Tool

Windows Live Writer

WordPerfect Lightning

WordPerfect Lightning - IPM

WordPerfect Lightning - Messages

WordPerfect Lightning - MSOM

WordPerfect Office X5

WordPerfect Office X5 - Common

Wordperfect Office X5 - EN

WordPerfect Office X5 - Filters

WordPerfect Office X5 - Graphics

WordPerfect Office X5 - IPM

WordPerfect Office X5 - LegalTools

WordPerfect Office X5 - Migration Manager

WordPerfect Office X5 - Oxford

WordPerfect Office X5 - PerfectExperts EN

WordPerfect Office X5 - PR

WordPerfect Office X5 - QP

WordPerfect Office X5 - Setup Files

WordPerfect Office X5 - Sharepoint

WordPerfect Office X5 - Skins

WordPerfect Office X5 - System EN

WordPerfect Office X5 - Templates

WordPerfect Office X5 - WP

WordPerfect Office X5 - WT

.

==== Event Viewer Messages From Past Week ========

.

5/25/2013 1:19:32 AM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/25/2013 1:19:32 AM, Error: Service Control Manager [7031] - The User Profile Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/25/2013 1:19:32 AM, Error: Service Control Manager [7031] - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/25/2013 1:19:32 AM, Error: Service Control Manager [7031] - The Extensible Authentication Protocol service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/25/2013 1:14:48 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}

5/25/2013 1:14:48 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

5/25/2013 1:09:08 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

5/25/2013 1:08:15 AM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.

5/25/2013 1:08:14 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

5/25/2013 1:08:14 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

5/25/2013 1:08:12 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

5/25/2013 1:08:06 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

5/25/2013 1:07:02 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_NIS discache eeCtrl IDSVia64 spldr SRTSP SRTSPX SymIRON SymNetS Wanarpv6

5/24/2013 7:15:53 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

5/24/2013 5:20:58 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

5/24/2013 2:05:47 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the service is already running.

5/24/2013 2:05:47 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Multimedia Class Scheduler service, but this action failed with the following error: An instance of the service is already running.

5/24/2013 2:05:47 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the IKE and AuthIP IPsec Keying Modules service, but this action failed with the following error: An instance of the service is already running.

5/24/2013 2:05:47 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Computer Browser service, but this action failed with the following error: An instance of the service is already running.

5/24/2013 2:04:47 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: An instance of the service is already running.

5/24/2013 2:04:47 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Background Intelligent Transfer Service service, but this action failed with the following error: An instance of the service is already running.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Windows Update service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The System Event Notification Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The IP Helper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Group Policy Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Computer Browser service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Background Intelligent Transfer Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

5/24/2013 2:03:47 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

.

==== End Of File ===========================

gringo_pr · May 25, 2013

Hello deejub1960

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
[*]Please do not attach logs or use code boxes, just copy and paste the text.
- Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
[*]Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
[*]Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

deejub1960 · May 25, 2013

Thanks, Gringo... one question: In light of how hard it is to run programs in regular mode when the internet cable is connected and those audio programs are running in the background, do I have to have the cable connected while I run these two programs? (I can download them in safe mode.)

gringo_pr · May 25, 2013

no you do not have to have it connected and these can be run in safe mode

gringo

deejub1960 · May 25, 2013

OK... now it's worse. I ran those, got logs, restarted the computer in regular mode to see if the issue was resolved... and now I have the fake Internet Security 2014 popup, which will not allow me to run IE, and it's doing so even in safe mode. Hence I can't post those logs.

deejub1960 · May 25, 2013

Also Task Manager is disabled.

gringo_pr · May 25, 2013

Hello deejub1960

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
Log from Combofix
let me know of any problems you may have had
How is the computer doing now?

Gringo

deejub1960 · May 25, 2013

As stated above I cannot open IE on the infected computer, as it is being blocked by the fake security program... so how can I get to the point to save combofix to the desktop, run it, and email you its log? (I am on another computer typing this.)

gringo_pr · May 25, 2013

download it from the good computer and move it with a pen drive

gringo

deejub1960 · May 25, 2013

Did that, but now I cannot fully disable Norton Internet Security in either safe or regular mode. In Safe Mode the NIS icon in the system tray is absent, and NIS' main program (where settings are normally found) does not run in Safe Mode, though NIS is running in the background. In regular mode, the icon is present, and a right-click gives options allowing me to disable firewall and AV, but not antispyware... and the virus, as discussed above, blocks me from the main settings program where I can turn off antispyware. Of course, combofix gives me a dire warning about running the program while the antispyware feature is enabled.

gringo_pr · May 25, 2013

go ahead and continue

gringo

deejub1960 · May 25, 2013

Problem still present -- the sounds still pop up on regular start with internet cable connected (this time, I got a bit of Wolf Blitzer of CNN), and Norton main window still disabled.. Combofix log:

ComboFix 13-05-24.01 - JESSICA 05/25/2013 4:34.1.2 - x64

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2815.1707 [GMT -4:00]

Running from: c:\users\JESSICA\Desktop\ComboFix.exe

AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

C:\acrobatreader.exe

C:\GoogleUpdate.exe

c:\programdata\6139750401.sys

c:\programdata\insecure.exe

c:\programdata\Microsoft\Windows\DRM\7D33.tmp

C:\spoolsv.exe

c:\windows\system32\config\systemprofile\icq.exe

c:\windows\system32\config\systemprofile\jqs.exe

c:\windows\system32\config\systemprofile\jucheck.exe

c:\windows\system32\config\systemprofile\rundll32.exe

c:\windows\system32\config\systemprofile\teamviewer.exe

C:\Windowsupdate.exe

.

((((((((((((((((((((((((( Files Created from 2013-04-25 to 2013-05-25 )))))))))))))))))))))))))))))))

.

2013-05-25 08:44 . 2013-05-25 08:44 -------- d-----w- c:\users\Guest\AppData\Local\temp

2013-05-25 08:44 . 2013-05-25 08:44 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-05-25 07:04 . 2013-05-25 07:04 192512 ----a-w- C:\conhost.exe

2013-05-25 06:46 . 2013-05-25 06:46 -------- d-----w- c:\windows\ERUNT

2013-05-25 06:46 . 2013-05-25 06:46 -------- d-----w- C:\JRT

2013-05-24 23:59 . 2013-05-24 23:59 -------- d-----w- c:\windows\Sun

2013-05-24 23:14 . 2013-05-24 23:14 -------- d-----w- c:\users\JESSICA\AppData\Roaming\Malwarebytes

2013-05-24 23:14 . 2013-05-24 23:14 -------- d-----w- c:\programdata\Malwarebytes

2013-05-24 23:14 . 2013-05-24 23:14 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware

2013-05-24 23:14 . 2013-04-04 18:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-05-24 23:13 . 2013-05-24 23:13 -------- d-----w- c:\users\JESSICA\AppData\Local\Programs

2013-05-15 16:01 . 2013-05-16 13:36 -------- d-----w- c:\program files (x86)\Mozilla Thunderbird

2013-05-09 14:30 . 2013-05-09 14:30 -------- d-----w- c:\windows\system32\SPReview

2013-05-09 14:28 . 2013-05-09 14:28 -------- d-----w- c:\windows\system32\EventProviders

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-05-15 05:05 . 2012-08-23 19:17 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2013-05-15 05:05 . 2011-09-08 16:27 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2013-05-14 15:07 . 2010-04-09 14:06 3766 --sha-w- c:\programdata\KGyGaAvL.sys

2013-05-09 14:55 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll

2013-05-09 14:55 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 94208 ----a-w- c:\users\JESSICA\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 94208 ----a-w- c:\users\JESSICA\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 94208 ----a-w- c:\users\JESSICA\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"HPADVISOR"="c:\program files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe" [2009-09-29 1685048]

"Snappy Fax Version 5"="c:\program files (x86)\Snappy Fax Version 5\sf5.exe" [2012-10-06 39710760]

"Snappy Fax Server 3.0"="c:\program files (x86)\Snappy Fax Server Version 3\SFServer3.exe" [2013-02-03 29625384]

"ISUSPM"="c:\programdata\FLEXnet\Connect\11\ISUSPM.exe" [2009-05-05 222496]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"hpsysdrv"="c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe" [2008-11-20 62768]

"HP Remote Solution"="c:\program files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe" [2009-08-25 656896]

"HP Software Update"="c:\program files (x86)\HP\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]

"NortonOnlineBackupReminder"="c:\program files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" [2009-06-29 600936]

"DLSService"="c:\program files (x86)\DYMO\DYMO Label Software\DLSService.exe" [2009-09-29 55808]

"BrMfcWnd"="c:\program files (x86)\Brother\Brmfcmon\BrMfcWnd.exe" [2009-05-26 1159168]

"ControlCenter3"="c:\program files (x86)\Brother\ControlCenter3\brctrcen.exe" [2008-12-24 114688]

"QuickFinder Scheduler"="c:\program files (x86)\Corel\WordPerfect Office X5\Programs\QFSCHD150.EXE" [2010-03-12 136600]

"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2011-04-08 254696]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]

"IndexSearch"="c:\program files (x86)\Nuance\PaperPort\IndexSearch.exe" [2011-08-02 46952]

"PaperPort PTD"="c:\program files (x86)\Nuance\PaperPort\pptd40nt.exe" [2011-08-02 30568]

"PDFHook"="c:\program files (x86)\Nuance\PDF Viewer Plus\pdfpro5hook.exe" [2010-03-06 636192]

"PDF5 Registry Controller"="c:\program files (x86)\Nuance\PDF Viewer Plus\RegistryController.exe" [2010-03-05 62752]

"ControlCenter4"="c:\program files (x86)\ControlCenter4\BrCcBoot.exe" [2012-01-13 143360]

"BrStsMon00"="c:\program files (x86)\Browny02\Brother\BrStMonW.exe" [2011-10-18 2678784]

.

c:\users\JESSICA\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\

Dropbox.lnk - c:\users\JESSICA\AppData\Roaming\Dropbox\bin\Dropbox.exe [2012-2-14 24246216]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

PictureMover.lnk - c:\program files (x86)\PictureMover\Bin\PictureMover.exe [2009-6-3 430080]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

.

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]

R3 hcw72ADFilter;WinTV HVR-950 USB Audio Filter Driver;c:\windows\system32\DRIVERS\hcw72ADFilter.sys [2009-08-18 38656]

R3 hcw72ATV;WinTV HVR-950 NTSC;c:\windows\system32\DRIVERS\hcw72ATV.sys [2009-08-18 1633152]

R3 hcw72DTV;WinTV HVR-950 ATSC/QAM;c:\windows\system32\DRIVERS\hcw72DTV.sys [2009-08-18 1629312]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-04-03 1255736]

R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\DRIVERS\wdcsam64.sys [2008-05-06 14464]

S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NISx64\1403010.016\SYMDS64.SYS [2013-01-22 493656]

S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NISx64\1403010.016\SYMEFA64.SYS [2013-01-31 1139800]

S1 BHDrvx64;BHDrvx64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\Definitions\BASHDefs\20130515.001\BHDrvx64.sys [2013-04-12 1390680]

S1 ccSet_NIS;Norton Internet Security Settings Manager;c:\windows\system32\drivers\NISx64\1403010.016\ccSetx64.sys [2012-11-16 168096]

S1 IDSVia64;IDSVia64;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.1.22\Definitions\IPSDefs\20130523.001\IDSvia64.sys [2013-02-14 513184]

S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NISx64\1403010.016\Ironx64.SYS [2012-11-16 224416]

S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\NISx64\1403010.016\SYMNETS.SYS [2013-01-31 432800]

S2 Agent;VPDAgent;c:\windows\VPDAgent_x64.exe [2012-10-01 156672]

S2 atccorrector;Absolute Time Corrector Service;c:\program files (x86)\FlexibleSoft\Absolute Time Corrector\atcorrector.exe [2009-10-20 692736]

S2 DTBService;DTBService;c:\program files (x86)\DVRMSToolbox\DTBFWService.exe [2010-01-12 8192]

S2 MCEBuddy;MCEBuddy Service;c:\program files\Tyrell\MCEBuddy\MCEBuddySvc.exe [2010-01-24 16384]

S2 NIS;Norton Internet Security;c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe [2012-12-24 144520]

S2 PDFProFiltSrvPP;PDFProFiltSrvPP;c:\program files (x86)\Nuance\PaperPort\PDFProFiltSrvPP.exe [2011-08-02 145256]

S2 ShowAnalyzerMaster;ShowAnalyzerMaster;c:\program files (x86)\Dragon Global\ShowAnalyzerSuite\ShowAnalyzerMaster.exe [2010-02-08 2074112]

S3 BrYNSvc;BrYNSvc;c:\program files (x86)\Browny02\BrYNSvc.exe [2011-11-15 249856]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-08-09 138912]

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]

2013-05-23 17:25 1165776 ----a-w- c:\program files (x86)\Google\Chrome\Application\27.0.1453.94\Installer\chrmstp.exe

.

Contents of the 'Scheduled Tasks' folder

.

2013-05-24 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-08-23 05:05]

.

2013-05-25 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-04-25 17:48]

.

2013-05-25 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2011-04-25 17:48]

.

2013-05-24 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2133870195-875691238-2221768331-1000Core.job

- c:\users\JESSICA\AppData\Local\Google\Update\GoogleUpdate.exe [2012-01-09 01:58]

.

2013-05-25 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2133870195-875691238-2221768331-1000UA.job

- c:\users\JESSICA\AppData\Local\Google\Update\GoogleUpdate.exe [2012-01-09 01:58]

.

2013-05-24 c:\windows\Tasks\HPCeeScheduleForJESSICA.job

- c:\program files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe [2009-10-07 12:22]

.

2013-04-30 c:\windows\Tasks\PCDRScheduledMaintenance.job

- c:\program files\PC-Doctor for Windows\pcdrcui.exe [2009-09-18 07:11]

.

--------- X64 Entries -----------

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 97792 ----a-w- c:\users\JESSICA\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 97792 ----a-w- c:\users\JESSICA\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 97792 ----a-w- c:\users\JESSICA\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]

@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]

2012-02-14 22:58 97792 ----a-w- c:\users\JESSICA\AppData\Roaming\Dropbox\bin\DropboxExt64.14.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-07-29 16333856]

"PC-Doctor for Windows localizer"="c:\program files\PC-Doctor for Windows\localizer.exe" [2009-09-17 95728]

.

------- Supplementary Scan -------

.

uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm

IE: Copy to &Lightning Note - c:\program files (x86)\Corel\WordPerfect Lightning\Programs\WPLightningCopyToNote.hta

IE: Open with PDF Viewer Plus - c:\program files (x86)\Nuance\PDF Viewer Plus\Bin\PlusIEContextMenu.dll/PlusIEContextMenu.htm

IE: Open with WordPerfect - c:\program files (x86)\Corel\WordPerfect Office X5\Programs\WPLauncher.hta

TCP: DhcpNameServer = 192.168.2.1 192.168.2.1

.

- - - - ORPHANS REMOVED - - - -

.

Wow6432Node-HKCU-Run-Snappy Fax - (no file)

Wow6432Node-HKLM-Run-<NO NAME> - (no file)

Wow6432Node-HKU-Default-RunOnce-SPReview - c:\windows\System32\SPReview\SPReview.exe

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\atccorrector]

"ImagePath"="c:\program files (x86)\FlexibleSoft\Absolute Time Corrector\atcorrector.exe /startedbyscm:72129319-40E32761-atccorrector"

--

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\NIS]

"ImagePath"="\"c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files (x86)\Norton Internet Security\Engine\20.3.1.22\diMaster.dll\" /prefetch:1"

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_USERS\S-1-5-21-2133870195-875691238-2221768331-1000\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{C32A4A49-16AA-95FD-D8D7-93CB2050E0CC}*]

"naobfmckondfohlppecbdhdjgmph"=hex:69,61,62,64,65,65,6f,6e,66,69,70,67,63,6e,

6d,65,68,66,00,00

"oaiclnjgjbgpoibgmglgedghhpjjhl"=hex:69,61,62,64,65,65,6f,6e,66,69,70,67,63,6e,

6d,65,68,66,00,00

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_202_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_202_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Shockwave Flash Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]

@="0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]

@="ShockwaveFlash.ShockwaveFlash.11"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="ShockwaveFlash.ShockwaveFlash"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Macromedia Flash Factory Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]

@="FlashFactory.FlashFactory.1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="FlashFactory.FlashFactory"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]

@Denied: (A) (Users)

@Denied: (A) (Everyone)

@Allowed: (B 1 2 3 4 5) (S-1-5-20)

"BlindDial"=dword:00000000

"MSCurrentCountry"=dword:000000b5

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]

@Denied: (A) (Users)

@Denied: (A) (Everyone)

@Allowed: (B 1 2 3 4 5) (S-1-5-20)

"BlindDial"=dword:00000000

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2013-05-25 04:59:00

ComboFix-quarantined-files.txt 2013-05-25 08:58

.

Pre-Run: 307,603,738,624 bytes free

Post-Run: 307,785,650,176 bytes free

.

- - End Of File - - 3697013C6C97C3312D4B5FBF5D32EF65

gringo_pr · May 25, 2013

Hello deejub1960

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
Put a checkmark beside loaded modules.
A reboot will be needed to apply the changes. Do it.
TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
Then click on Change parameters in TDSSKiller.
Check all boxes then click OK.
Click the Start Scan button.
The scan should take no longer than 2 minutes.
If a suspicious object is detected, the default action will be Skip, click on Continue.
If malicious objects are found, they will show in the Scan results
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.
Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it
If the forum still complains about it being to long send me everything that is at the end of the report after where it says
==================
Scan finished
==================

and I will see if I want to see the whole report

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit

Quit all programs that you may have started.
Please disconnect any external drives from the computer before you run this scan!
For Vista or Windows 7, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and copy/paste the content of the Notepad into your next reply.
the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
Exit/Close RogueKiller+

send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.

Gringo

deejub1960 · May 25, 2013

Rootkit city....

I made a hopefully minor error; when starting TDSKiller the first time, I did not check loaded modules. It ran, it showed rootkit.boot.harbinger.a, showed cure, clicked, rebooted, TDSKiller ran again. This time, I did check loaded modules, and it ran again. I then ran RogueKiller. After these, the computer does NOT play the random sounds and Norton seems to run normally, even with the Internet cable connected.

First TDSKiller scan (truncated, post was indeed too long):

15:45:07.0349 3808 Detected object count: 1

15:45:07.0349 3808 Actual detected object count: 1

15:47:07.0578 3808 \Device\Harddisk0\DR0\# - copied to quarantine

15:47:07.0594 3808 \Device\Harddisk0\DR0 - copied to quarantine

15:47:07.0672 3808 \Device\Harddisk0\DR0 ( Rootkit.Boot.Harbinger.a ) - will be cured on reboot

15:47:07.0672 3808 \Device\Harddisk0\DR0 - ok

15:47:07.0937 3808 \Device\Harddisk0\DR0 ( Rootkit.Boot.Harbinger.a ) - User select action: Cure

15:47:10.0963 4480 Deinitialize success

Second TDSKiller truncated log:

15:50:54.0912 5048 Detected object count: 0

15:50:54.0912 5048 Actual detected object count: 0

15:52:37.0985 3320 Deinitialize success

RogueKiller log:

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo...13-roguekiller/

Website : http://tigzy.geeksto...roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : JESSICA [Admin rights]

Mode : Remove -- Date : 05/25/2013 15:57:00

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST350041 8AS SCSI Disk Device +++++

--- User ---

[MBR] 478cfdd535ea4be06ed8fb97fc6cf8be

[bSP] bd2594b1bf406cdf459a438723ab3fd1 : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 466726 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 956061696 | Size: 10112 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

Finished : << RKreport[2]_D_05252013_02d1557.txt >>

RKreport[1]_S_05252013_02d1555.txt ; RKreport[2]_D_05252013_02d1557.txt

RKreport2_D_05252013_02d1557.txt

TDSSKiller.2.8.16.0_25.05.2013_15.44.35_log.txt

TDSSKiller.2.8.16.0_25.05.2013_15.49.16_log.txt

gringo_pr · May 25, 2013

Hello deejub1960

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following

report from Combofix
let me know of any problems you may have had
How is the computer doing now after running the script?

Gringo

deejub1960 · May 25, 2013

Before I do that... on my last reboot, Norton started a full system scan on its own, which is still running. It so far has shown one suspicious item, which it labels "heuristic virus." Should I let the scan continue and/or let it delete that file?

deejub1960 · May 25, 2013

Never mind -- NIS quarantined it before I could take action. File was in c:\quobox folder, which I think means it was there as a quarantine from combofix. (The virus was identified as suspiciouscloud.7.f, in file c:\quoobox\quarantine\c\windows\system32\config/systemprofile\jucheck.exe.vir. Seems maybe a java exploit was the cause here?) Anyway, will run the cfscript and post results.)

deejub1960 · May 25, 2013

All seems fine on computer. IE had to be reset as default browser and other settings in IE had to be reset, otherwise nothing notable as of yet.

Combofix log:

ComboFix 13-05-24.01 - JESSICA 05/25/2013 17:47:28.2.2 - x64

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2815.1386 [GMT -4:00]

Running from: c:\users\JESSICA\Desktop\ComboFix.exe

Command switches used :: c:\users\JESSICA\Desktop\CFScript.txt

AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

((((((((((((((((((((((((( Files Created from 2013-04-25 to 2013-05-25 )))))))))))))))))))))))))))))))

.

2013-05-25 21:57 . 2013-05-25 21:57 -------- d-----w- c:\users\Guest\AppData\Local\temp

2013-05-25 21:57 . 2013-05-25 21:57 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-05-25 19:47 . 2013-05-25 19:47 -------- d-----w- C:\TDSSKiller_Quarantine