Green Dot infected and denied safe-mode - please help

[RedBullRockIt]

Windows 7 - 64 bit

Got the green dot graphic on a computer and it totally has taken control. It cannot do safe-mode and also was unable to get to the safe mode with command prompt.

We ran the FARBAR program as I have seen recommended in threads on this forum and have attached the scan tool and the search services text files.

First the search services text:

Farbar Recovery Scan Tool (x64) Version: 22-05-2013 01

Ran by SYSTEM at 2013-05-23 09:13:09

Running from F:\

Boot Mode: Recovery

================== Search: "services.exe" ===================

C:\Windows\winsxs\amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1\services.exe

[2009-07-13 15:19] - [2009-07-13 17:39] - 0328704 ____A (Microsoft Corporation) 24ACB7E5BE595468E3B9AA488B9B4FCB

C:\Windows\System32\services.exe

[2009-07-13 15:19] - [2009-07-13 17:39] - 0328704 ____A (Microsoft Corporation) 24ACB7E5BE595468E3B9AA488B9B4FCB

C:\Users\T5500\Music\WINDOWS\system32\dllcache\services.exe

[2012-08-01 23:26] - [2004-08-04 04:00] - 0108032 ____A (Microsoft Corporation) C6CE6EEC82F187615D1002BB3BB50ED4

====== End Of Search ======

And next, the full FRST.txt file:

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 22-05-2013 01

Ran by SYSTEM on 23-05-2013 09:07:05

Running from F:\

Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)

Internet Explorer Version 9

Boot Mode: Recovery

The current controlset is ControlSet001

ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and an extra Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [1281512 2013-01-27] (Microsoft Corporation)

HKLM\...\Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [499608 2011-03-30] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [PDVDDXSrv] "C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe" [128296 2008-05-23] (CyberLink Corp.)

HKLM-x32\...\Run: [switchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [517096 2010-02-19] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin [1523360 2011-01-12] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe" -osboot [296096 2012-08-26] (RealNetworks, Inc.)

HKLM-x32\...\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" [252848 2012-07-03] (Sun Microsystems, Inc.)

HKU\T5500\...\Run: [steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent [1635752 2013-05-03] (Valve Corporation)

HKU\T5500\...\Run: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent [x]

HKU\T5500\...\Run: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun [18642024 2013-02-28] (Skype Technologies S.A.)

HKU\T5500\...\Run: [installIQUpdater] "C:\Program Files (x86)\W3i\InstallIQUpdater\InstallIQUpdater.exe" /silent /autorun [1179648 2011-10-11] (W3i, LLC)

HKU\T5500\...\Run: [qcgce2mrvjq91kk1e7pnbb19m52fx] C:\Users\T5500\Documents\546c2301.exe [24064 2013-05-16] ()

HKU\T5500\...\Winlogon: [shell] cmd.exe [345088 2010-11-20] (Microsoft Corporation) <==== ATTENTION

AppInit_DLLs: [0 ] ()

Startup: C:\Users\T5500\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dropbox.lnk

ShortcutTarget: Dropbox.lnk -> (No File)

==================== Services (Whitelisted) =================

S2 MBAMScheduler; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [418376 2013-04-04] (Malwarebytes Corporation)

S2 MBAMService; C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [701512 2013-04-04] (Malwarebytes Corporation)

S2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [22056 2013-01-27] (Microsoft Corporation)

S3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [379360 2013-01-27] (Microsoft Corporation)

==================== Drivers (Whitelisted) ====================

S3 MBAMProtector; C:\Windows\system32\drivers\mbam.sys [25928 2013-04-04] (Malwarebytes Corporation)

S0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [230320 2013-01-20] (Microsoft Corporation)

S2 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [130008 2013-01-20] (Microsoft Corporation)

S3 RTCore64; C:\Program Files (x86)\MSI Afterburner\RTCore64.sys [10568 2012-05-14] ()

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-05-23 09:05 - 2013-05-23 09:05 - 00000000 ____D C:\FRST

2013-05-16 16:24 - 2013-05-16 16:24 - 00174398 ____A C:\Users\T5500\AppData\Local\2433f433

2013-05-16 16:24 - 2013-05-16 16:24 - 00174393 ____A C:\ProgramData\2433f433

2013-05-16 16:24 - 2013-05-16 16:24 - 00174388 ____A C:\Users\T5500\AppData\Roaming\2433f433

2013-05-16 16:24 - 2013-05-16 16:24 - 00024064 ____A C:\Users\T5500\Documents\546c2301.exe

2013-05-16 02:01 - 2013-04-04 22:52 - 00051712 ____A (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe

2013-05-16 02:01 - 2013-04-04 22:50 - 02647552 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll

2013-05-16 02:01 - 2013-04-04 22:50 - 00603136 ____A (Microsoft Corporation) C:\Windows\System32\msfeeds.dll

2013-05-16 02:01 - 2013-04-04 22:50 - 00526336 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll

2013-05-16 02:01 - 2013-04-04 22:50 - 00136704 ____A (Microsoft Corporation) C:\Windows\System32\iesysprep.dll

2013-05-16 02:01 - 2013-04-04 22:50 - 00067072 ____A (Microsoft Corporation) C:\Windows\System32\iesetup.dll

2013-05-16 02:01 - 2013-04-04 22:50 - 00039936 ____A (Microsoft Corporation) C:\Windows\System32\iernonce.dll

2013-05-16 02:01 - 2013-04-04 21:26 - 02046976 ____A (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll

2013-05-16 02:01 - 2013-04-04 21:26 - 00493056 ____A (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll

2013-05-16 02:01 - 2013-04-04 21:26 - 00391168 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll

2013-05-16 02:01 - 2013-04-04 21:26 - 00109056 ____A (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll

2013-05-16 02:01 - 2013-04-04 21:26 - 00061440 ____A (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll

2013-05-16 02:01 - 2013-04-04 21:26 - 00033280 ____A (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll

2013-05-16 02:01 - 2013-04-04 20:43 - 02706432 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb

2013-05-16 02:01 - 2013-04-04 20:29 - 02706432 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb

2013-05-16 02:01 - 2013-04-04 19:51 - 00089600 ____A (Microsoft Corporation) C:\Windows\System32\RegisterIEPKEYs.exe

2013-05-16 02:01 - 2013-04-04 19:38 - 00071680 ____A (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe

2013-05-16 02:00 - 2013-04-04 22:52 - 02242048 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll

2013-05-16 02:00 - 2013-04-04 22:52 - 01365504 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll

2013-05-16 02:00 - 2013-04-04 22:50 - 19231232 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll

2013-05-16 02:00 - 2013-04-04 22:50 - 15404032 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll

2013-05-16 02:00 - 2013-04-04 22:50 - 03958784 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll

2013-05-16 02:00 - 2013-04-04 22:50 - 00855552 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll

2013-05-16 02:00 - 2013-04-04 22:50 - 00053248 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll

2013-05-16 02:00 - 2013-04-04 21:28 - 01767424 ____A (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll

2013-05-16 02:00 - 2013-04-04 21:28 - 01130496 ____A (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll

2013-05-16 02:00 - 2013-04-04 21:26 - 14323712 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll

2013-05-16 02:00 - 2013-04-04 21:26 - 13760512 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll

2013-05-16 02:00 - 2013-04-04 21:26 - 02877440 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll

2013-05-16 02:00 - 2013-04-04 21:26 - 00690688 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll

2013-05-16 02:00 - 2013-04-04 21:26 - 00039424 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll

2013-05-15 13:09 - 2013-04-09 22:01 - 00983400 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\dxgkrnl.sys

2013-05-15 13:09 - 2013-04-09 22:01 - 00265064 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\dxgmms1.sys

2013-05-15 13:09 - 2013-04-09 19:30 - 03153920 ____A (Microsoft Corporation) C:\Windows\System32\win32k.sys

2013-05-15 13:09 - 2013-03-18 21:53 - 00230400 ____A (Microsoft Corporation) C:\Windows\System32\wwansvc.dll

2013-05-15 13:09 - 2013-03-18 21:53 - 00048640 ____A (Microsoft Corporation) C:\Windows\System32\wwanprotdim.dll

2013-05-15 13:09 - 2011-02-03 03:25 - 00144384 ____A (Microsoft Corporation) C:\Windows\System32\cdd.dll

2013-05-15 13:08 - 2013-02-26 22:02 - 00111448 ____A (Microsoft Corporation) C:\Windows\System32\consent.exe

2013-05-15 13:08 - 2013-02-26 21:52 - 14172672 ____A (Microsoft Corporation) C:\Windows\System32\shell32.dll

2013-05-15 13:08 - 2013-02-26 21:52 - 00197120 ____A (Microsoft Corporation) C:\Windows\System32\shdocvw.dll

2013-05-15 13:08 - 2013-02-26 21:48 - 01930752 ____A (Microsoft Corporation) C:\Windows\System32\authui.dll

2013-05-15 13:08 - 2013-02-26 21:47 - 00070144 ____A (Microsoft Corporation) C:\Windows\System32\appinfo.dll

2013-05-15 13:08 - 2013-02-26 20:55 - 12872704 ____A (Microsoft Corporation) C:\Windows\SysWOW64\shell32.dll

2013-05-15 13:08 - 2013-02-26 20:55 - 00180224 ____A (Microsoft Corporation) C:\Windows\SysWOW64\shdocvw.dll

2013-05-15 13:08 - 2013-02-26 20:49 - 01796096 ____A (Microsoft Corporation) C:\Windows\SysWOW64\authui.dll

2013-05-05 05:07 - 2013-05-16 02:25 - 00000000 ___RD C:\Users\T5500\Dropbox

2013-05-05 05:07 - 2013-05-05 05:07 - 00001043 ____A C:\Users\T5500\Desktop\Dropbox.lnk

2013-05-05 05:04 - 2013-05-16 02:26 - 00000000 ____D C:\Users\T5500\AppData\Roaming\Dropbox

2013-04-23 11:12 - 2013-04-12 06:45 - 01656680 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\ntfs.sys

==================== One Month Modified Files and Folders =======

2013-05-23 09:05 - 2013-05-23 09:05 - 00000000 ____D C:\FRST

2013-05-16 18:35 - 2012-07-09 19:41 - 00000000 ____D C:\ProgramData\NVIDIA

2013-05-16 18:35 - 2009-07-13 21:08 - 00000006 ___AH C:\Windows\Tasks\SA.DAT

2013-05-16 18:35 - 2009-07-13 20:51 - 00073689 ____A C:\Windows\setupact.log

2013-05-16 18:13 - 2012-07-09 16:09 - 01386586 ____A C:\Windows\WindowsUpdate.log

2013-05-16 18:13 - 2009-07-13 20:45 - 00022064 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0

2013-05-16 18:13 - 2009-07-13 20:45 - 00022064 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0

2013-05-16 18:06 - 2013-03-23 02:54 - 00000376 ____A C:\Windows\Tasks\RNUpgradeHelperLogonPrompt_T5500.job

2013-05-16 18:06 - 2012-09-01 05:56 - 00000892 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job

2013-05-16 16:25 - 2012-07-09 19:54 - 00000830 ____A C:\Windows\Tasks\Adobe Flash Player Updater.job

2013-05-16 16:24 - 2013-05-16 16:24 - 00174398 ____A C:\Users\T5500\AppData\Local\2433f433

2013-05-16 16:24 - 2013-05-16 16:24 - 00174393 ____A C:\ProgramData\2433f433

2013-05-16 16:24 - 2013-05-16 16:24 - 00174388 ____A C:\Users\T5500\AppData\Roaming\2433f433

2013-05-16 16:24 - 2013-05-16 16:24 - 00024064 ____A C:\Users\T5500\Documents\546c2301.exe

2013-05-16 16:09 - 2012-08-16 11:05 - 00000000 ____D C:\Users\T5500\AppData\Roaming\Skype

2013-05-16 15:42 - 2012-09-01 05:56 - 00000896 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job

2013-05-16 09:16 - 2013-03-23 02:54 - 00000370 ____A C:\Windows\Tasks\ReclaimerUpdateFiles_T5500.job

2013-05-16 03:33 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\rescache

2013-05-16 03:11 - 2013-03-23 02:54 - 00000366 ____A C:\Windows\Tasks\ReclaimerUpdateXML_T5500.job

2013-05-16 02:26 - 2013-05-05 05:04 - 00000000 ____D C:\Users\T5500\AppData\Roaming\Dropbox

2013-05-16 02:25 - 2013-05-05 05:07 - 00000000 ___RD C:\Users\T5500\Dropbox

2013-05-16 02:25 - 2012-08-22 14:49 - 00000000 ____D C:\Program Files (x86)\Steam

2013-05-16 02:24 - 2009-07-13 20:45 - 04831080 ____A C:\Windows\System32\FNTCACHE.DAT

2013-05-16 02:04 - 2012-07-09 16:55 - 75016696 ____A (Microsoft Corporation) C:\Windows\System32\MRT.exe

2013-05-16 02:02 - 2009-07-13 21:13 - 00739906 ____A C:\Windows\System32\PerfStringBackup.INI

2013-05-15 06:25 - 2012-07-09 19:54 - 00692104 ____A (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe

2013-05-15 06:25 - 2012-07-09 19:54 - 00071048 ____A (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

2013-05-14 07:29 - 2012-08-15 20:14 - 00000000 ____D C:\Program Files (x86)\Diablo III

2013-05-05 05:07 - 2013-05-05 05:07 - 00001043 ____A C:\Users\T5500\Desktop\Dropbox.lnk

2013-05-05 05:07 - 2012-07-09 16:09 - 00000000 ____D C:\users\T5500

2013-05-02 07:29 - 2010-11-20 19:27 - 00278800 ____N (Microsoft Corporation) C:\Windows\System32\MpSigStub.exe

==================== Known DLLs (Whitelisted) ================

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit

C:\Windows\System32\wininit.exe => MD5 is legit

C:\Windows\SysWOW64\wininit.exe => MD5 is legit

C:\Windows\explorer.exe => MD5 is legit

C:\Windows\SysWOW64\explorer.exe => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\SysWOW64\svchost.exe => MD5 is legit

C:\Windows\System32\services.exe => MD5 is legit

C:\Windows\System32\User32.dll => MD5 is legit

C:\Windows\SysWOW64\User32.dll => MD5 is legit

C:\Windows\System32\userinit.exe => MD5 is legit

C:\Windows\SysWOW64\userinit.exe => MD5 is legit

C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK

HKLM\...\exefile\DefaultIcon: %1 => OK

HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

Restore point made on: 2013-04-24 02:00:21

Restore point made on: 2013-04-28 06:18:07

Restore point made on: 2013-05-02 05:29:06

Restore point made on: 2013-05-06 06:31:44

Restore point made on: 2013-05-10 05:01:32

Restore point made on: 2013-05-13 05:52:02

Restore point made on: 2013-05-16 02:00:22

==================== Memory info ===========================

Percentage of memory in use: 11%

Total physical RAM: 6141.59 MB

Available physical RAM: 5428.63 MB

Total Pagefile: 6139.79 MB

Available Pagefile: 5417.38 MB

Total Virtual: 8192 MB

Available Virtual: 8191.88 MB

==================== Drives ================================

Drive c: () (Fixed) (Total:931.41 GB) (Free:693.86 GB) NTFS (Disk=0 Partition=2)

Drive f: () (Removable) (Total:7.45 GB) (Free:7.41 GB) FAT32 (Disk=1 Partition=1)

Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

Drive y: (System Reserved) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS (Disk=0 Partition=1) ==>[system with boot components (obtained from reading drive)]

==================== MBR & Partition Table ==================

========================================================

Disk: 0 (MBR Code: Windows 7 or 8) (Size: 932 GB) (Disk ID: 02180A83)

Partition 1: (Active) - (Size=100 MB) - (Type=07 NTFS)

Partition 2: (Not Active) - (Size=931 GB) - (Type=07 NTFS)

========================================================

Disk: 1 (Size: 7 GB) (Disk ID: 00000000)

Partition 1: (Not Active) - (Size=7 GB) - (Type=0B)

Last Boot: 2013-05-14 08:01

==================== End Of Log ============================

Thanks in advance for any help you can give. FYI, I am doing this remotely to assist my brother who lives in central Oregon. There will be a delay at each step as I will need to e-mail to my brother but he must drive a full hour just to get to a working computer to receive my email...then he travels home, will do the steps you ask, then drive back the next day to re-send the log file(s) that you request. Please bear with us in this odd situation as he truly does live in the middle of nowhere...his home is 60 years old but they just got phone service to him 2 years ago...that is how remote he is. ;-)

[MrCharlie]

OK....looking at it now.....MrC

[MrCharlie]

OK, here you go......this should get you going:

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

See if the computer boots normally now and if so..........

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

MrC

[RedBullRockIt]

Thank you. I have sent the file to his account and will report back in the morning with the outcome and log files from MBAM.

[MrCharlie]

OK...MrC

[RedBullRockIt]

The computer rebooted properly and the rootkit scan was completed without issue.

Here is the fixlog:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 22-05-2013 01

Ran by SYSTEM at 2013-05-23 15:11:52 Run:1

Running from F:\

Boot Mode: Recovery

==============================================

HKEY_USERS\T5500\Software\Microsoft\Windows\CurrentVersion\Run\\qcgce2mrvjq91kk1e7pnbb19m52fx => Value deleted successfully.

HKEY_USERS\T5500\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value deleted successfully.

C:\Users\T5500\AppData\Local\2433f433 => Moved successfully.

C:\ProgramData\2433f433 => Moved successfully.

C:\Users\T5500\AppData\Roaming\2433f433 => Moved successfully.

C:\Users\T5500\Documents\546c2301.exe => Moved successfully.

==== End of Fixlog ====

Also, I have attached the 2 rootkit log files that you requested.

mbar-log-2013-05-23 (15-36-06).txt

system-log.txt

[MrCharlie]

Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[RedBullRockIt]

This next step will take place in the morning. I will check back in with the results but offer my sincere thanks for taking on this task. I will send a paypal form of thanks soon! ;-)

[MrCharlie]

OK....MrC

[RedBullRockIt]

Attached is the ComboFix log. The computer is still working as it should.

We did have a problem when running combofix as we shut down the only virus/malware software that was running. That was Microsoft Security Essentials and after disabling real-time protection, we did exit the program entirely. When the initial prompt came up for combofix, it said that Security Essentials was still running and asked us again if we wanted to continue. We checked MSE again and it was disabled. We closed it once again and clicked OK TO CONTINUE. I hope that did not cause any issues.

Thanks again for your help here!

ComboFix.txt

[MrCharlie]

Looks Good...Next:

Lets check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

[RedBullRockIt]

Here is the notepad report from Adware Cleaner:

# AdwCleaner v2.301 - Logfile created 05/24/2013 at 14:19:36

# Updated 16/05/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : T5500 - T5500-PC

# Boot Mode : Normal

# Running from : C:\Users\T5500\Desktop\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

File Found : C:\user.js

Folder Found : C:\Program Files (x86)\Free Offers from Freeze.com

Folder Found : C:\ProgramData\APN

Folder Found : C:\ProgramData\Tarma Installer

Folder Found : C:\Users\T5500\AppData\Local\Google\Chrome\User Data\Default\Extensions\niapdbllcanepiiimjjndipklodoedlc

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Crossrider

Key Found : HKCU\Software\IM

Key Found : HKCU\Software\ImInstaller

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Found : HKCU\Software\SocialBit

Key Found : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}

Key Found : HKLM\Software\Freeze.com

Key Found : HKLM\Software\IB Updater

Key Found : HKLM\SOFTWARE\Microsoft\Tracing\incredibar_installer_RASAPI32

Key Found : HKLM\SOFTWARE\Microsoft\Tracing\incredibar_installer_RASMANCS

Key Found : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASAPI32

Key Found : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASMANCS

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}

Key Found : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd

Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd

Value Found : HKLM\SOFTWARE\Mozilla\Firefox\extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]

Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16576

[OK] Registry is clean.

-\\ Google Chrome v26.0.1410.64

File : C:\Users\T5500\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [3444 octets] - [24/05/2013 14:19:36]

########## EOF - C:\AdwCleaner[R1].txt - [3504 octets] ##########

[MrCharlie]

Some adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[RedBullRockIt]

Logfile for the AdWareCleaner:

# AdwCleaner v2.301 - Logfile created 05/24/2013 at 14:26:30

# Updated 16/05/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : T5500 - T5500-PC

# Boot Mode : Normal

# Running from : C:\Users\T5500\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

File Deleted : C:\user.js

Folder Deleted : C:\Program Files (x86)\Free Offers from Freeze.com

Folder Deleted : C:\ProgramData\APN

Folder Deleted : C:\ProgramData\Tarma Installer

Folder Deleted : C:\Users\T5500\AppData\Local\Google\Chrome\User Data\Default\Extensions\niapdbllcanepiiimjjndipklodoedlc

***** [Registry] *****

Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider

Key Deleted : HKCU\Software\IM

Key Deleted : HKCU\Software\ImInstaller

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DF7770F7-832F-4BDF-B144-100EDDD0C3AE}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKCU\Software\SocialBit

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{608D3067-77E8-463D-9084-908966806826}

Key Deleted : HKLM\Software\Freeze.com

Key Deleted : HKLM\Software\IB Updater

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\incredibar_installer_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\incredibar_installer_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\IncredibarToolbar_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\dlnembnfbcpjnepmfjmngjenhhajpdfd

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\extensions [{336D0C35-8A85-403a-B9D2-65C292C39087}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]

***** [internet Browsers] *****

-\\ Internet Explorer v10.0.9200.16576

[OK] Registry is clean.

-\\ Google Chrome v26.0.1410.64

File : C:\Users\T5500\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [3569 octets] - [24/05/2013 14:19:36]

AdwCleaner[s1].txt - [3483 octets] - [24/05/2013 14:26:30]

########## EOF - C:\AdwCleaner[s1].txt - [3543 octets] ##########

Will continue with Security Check as you suggested.

[RedBullRockIt]

And finally, the Security Check Log Text:

Results of screen317's Security Check version 0.99.64

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 10

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Microsoft Security Essentials

(On Access scanning disabled!)

Error obtaining update status for antivirus!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300

Java 7 Update 21

Adobe Flash Player 11.7.700.202

Google Chrome 26.0.1410.43

Google Chrome 26.0.1410.64

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

[RedBullRockIt]

And, as you probably saw, we still had MSE disabled.

[MrCharlie]

Looks OK...just get that old left over version of Chrome:

Google Chrome 26.0.1410.43 <-----OLD

Google Chrome 26.0.1410.64 <-----OK

You have traces of old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTC to your desktop.

http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")

Click on the CleanUp! button and follow the prompts.

(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)

You will be asked to reboot the machine to finish the Cleanup process, choose Yes.

After the reboot all the tools we used should be gone.

Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[RedBullRockIt]

Looks like we are in a state of MISSION ACCOMPLISHED!

Thank you so much for the great assistance. Feedback will be given and donation will be made...not to mention buying full versions of Malwarebytes for all of our computers.

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!