Can't open / save-download zip, exe or doc/xls files from gmail in FF or IE

[jculley]

I "contracted the moneypak / FBI virus a couple weeks ago. After a sytem restore and installing Malwarebytes Pro, doing a system scan and deleting the ~6ish viruses it found, my system appeared clean. Recently I've noticed some strange things:

- I can't open or save-download zip, exe or doc/xls files to my computer. In IE, a small AV window pops up, saying the file was deleted due to the file containing a virus. In Firefox, there is no message, the file acts like it downloads but is not present in the folder where the file was downloaded. It may be for all types of files, I just tried downloading a image and it didn't work, either.

- My windows AV is turned off, and my system is not letting me turn it back on.

I did try a search on these forums for a solution but didn't see anyone with a similar problem... I have no idea where to start! Thanks in advance for your help.

[Firefox]

Hello and Welcome to Malwarebytes

Being that you are probably still infected or still have some more cleaning to do, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you