Trouble removing 'objects' using MB, keeps 'not responding'

[sapna_chavda]

Hi there

So after all the help you guys have given me previously in helping fix friends and families laptops, I appear to have a bug-a-boo on my own laptop now.

So I downloaded MB and ran a Quick Scan, results showed 50 infected objects. I removed them, but then half way through MB froze and said 'not responding'. So I used task manager and ended program. Ran Quick Scan again, this time it returned 9 objects. Again I removed them but it froze almost immediately.

I've never had this problem before, so am unsure what to do.

I would be grateful for some guidance please. I have attached a screen dump (print screen) of the 9 items - second attempt to remove, if that assists.

Many thanks

Sapna

[D-FRED-BROWN]

Hello sapna_chavda and welcome to Malwarebytes!

I am D-FRED-BROWN and I will be helping you.

Please print or save this topic. It will make it easier for you to follow the instructions and complete all of the necessary steps.

----------Step 1----------------

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!

• Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
  Vista/Windows 7 users right-click and select Run As Administrator.
  
• If TDSSKiller does not run, try renaming it.
  
• To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  
• Click the Start Scan button.
  
• Do not use the computer during the scan
  
• If the scan completes with nothing found, click Close to exit.
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  
• Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  
• A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  
• Copy and paste the contents of that file in your next reply.
  

----------Step 2----------------

Please download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt
  

----------Step 3----------------

Please download ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingc...to-use-combofix

***IMPORTANT: save ComboFix to your Desktop***

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please go here to see a list of programs that should be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall**

Please include the C:\ComboFix.txt in your next reply for further review.

NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

----------Step 4----------------

Please download Security Check by screen317 from here or here.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  

----------Step 5----------------

In your next reply, please include the following:

• TDSSKiller's logfile
  
• MBAR mbar-log.txt and system-log.txt
  
• ComboFix's report (C:\ComboFix.txt)
  
• Security Check checkup.txt
  

After that, please let me know: How is your computer running now? Do you have any questions or concerns you'd like me to address? Don't hesitate to ask.

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-------> Your topic will be closed if you haven't replied within 3 days! <--------

(If I don't respond within 24 hours, please send me a PM)

-DFB

[Maurice Naggar]

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