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Malwarebytes freezing computer

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I have a problem with the free version of Malwarebytes. Every time I run a scan, it freezes the whole computer halfway through.

I've run a full Memtest scan on my RAM memory and it's fine. I've done a Chkdisk scan of my harddrive and there are no bad sectors.

I have Spybot and AVG Free antivirus installed, but I always disable Teatimer first by using Task Manager to close it.

Is malware causing the freezing, or is it a conflict with one of the programs I mentioned?

I've had other scanning problems. When using HitmanPro, my computer crashed with a Blue Screen of Death and the message said BAD_POOL_CALLER. Another scan later and another BSOD, and it was fastfat.sys

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  • Root Admin

Hello and :welcome:

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.


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  • 1 month later...
  • Root Admin

Don't see an obvious infection but that doesn't mean there isn't one only that this scan does not make it obvious.  As you've had issues with other programs and continue to have issues I'd suggest having one of the Experts assist you for free in checking for an infection.


I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


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