virus i think

[helenthor]

hi my laptop keeps getting a blue screen and just crashes, my friend said it was a virus and recommended me here

here are the logs, thanks for any assistance

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume1

Install Date: 24/02/2011 11:37:24

System Uptime: 18/05/2013 09:16:29 (0 hours ago)

.

Motherboard: Hewlett-Packard | | 099C

Processor: Intel® Pentium® M processor 1.86GHz | JP12 | 1861/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 56 GiB total, 46.238 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP60: 21/02/2013 07:15:39 - System Checkpoint

RP61: 28/02/2013 19:59:21 - System Checkpoint

RP62: 04/03/2013 19:14:14 - System Checkpoint

RP63: 14/03/2013 18:01:03 - System Checkpoint

RP64: 16/03/2013 14:25:57 - System Checkpoint

RP65: 17/03/2013 14:46:51 - System Checkpoint

RP66: 18/03/2013 15:01:22 - System Checkpoint

RP67: 19/03/2013 19:54:28 - System Checkpoint

RP68: 22/03/2013 18:49:38 - System Checkpoint

RP69: 24/03/2013 13:50:06 - System Checkpoint

RP70: 29/03/2013 17:46:25 - System Checkpoint

RP71: 31/03/2013 10:46:57 - System Checkpoint

RP72: 01/04/2013 15:20:47 - System Checkpoint

RP73: 02/04/2013 16:12:00 - System Checkpoint

RP74: 03/04/2013 17:12:01 - System Checkpoint

RP75: 05/04/2013 07:14:30 - System Checkpoint

RP76: 06/04/2013 10:58:59 - System Checkpoint

RP77: 07/04/2013 11:16:20 - System Checkpoint

RP78: 09/04/2013 17:39:54 - System Checkpoint

RP79: 12/04/2013 13:22:26 - System Checkpoint

RP80: 13/04/2013 17:50:52 - System Checkpoint

RP81: 14/04/2013 19:22:52 - System Checkpoint

RP82: 17/04/2013 21:16:22 - System Checkpoint

RP83: 20/04/2013 10:22:22 - System Checkpoint

RP84: 21/04/2013 11:21:30 - System Checkpoint

RP85: 22/04/2013 12:21:30 - System Checkpoint

RP86: 23/04/2013 18:24:33 - System Checkpoint

RP87: 27/04/2013 18:13:56 - System Checkpoint

RP88: 30/04/2013 17:47:35 - System Checkpoint

RP89: 04/05/2013 14:24:34 - System Checkpoint

RP90: 07/05/2013 11:23:10 - System Checkpoint

RP91: 09/05/2013 19:29:04 - System Checkpoint

RP92: 10/05/2013 19:44:34 - System Checkpoint

RP93: 11/05/2013 20:44:34 - System Checkpoint

RP94: 12/05/2013 21:44:34 - System Checkpoint

RP95: 15/05/2013 18:33:07 - System Checkpoint

RP96: 17/05/2013 18:24:15 - System Checkpoint

.

==== Installed Programs ======================

.

Adobe Flash Player 11 ActiveX

Adobe Shockwave Player 11.5

Agere Systems AC'97 Modem

AVG 2012

Avira AntiVir Personal - Free Antivirus

Broadcom NetXtreme Ethernet Controller

Compatibility Pack for the 2007 Office system

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

Hotfix for Windows XP (KB2443685)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB976002-v5)

HP Quick Launch Buttons 6.30 J1

Intel® Graphics Media Accelerator Driver for Mobile

Java Auto Updater

Java 6 Update 24

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Kernel-Mode Driver Framework Feature Pack 1.5

Microsoft Office Professional Edition 2003

Microsoft Silverlight

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Nero 7 Premium

REALTEK RTL8150 USB to Fast Ethenet NIC Driver Setup

Security Update for Windows Internet Explorer 8 (KB2482017)

Security Update for Windows Internet Explorer 8 (KB971961)

Security Update for Windows Internet Explorer 8 (KB981332)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2121546)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2259922)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476687)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479628)

Security Update for Windows XP (KB2482017)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485376)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923789)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB954459)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB971961)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981349)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982214)

Security Update for Windows XP (KB982665)

Skype Toolbars

Skype™ 6.3

SoundMAX

Spotify

Synaptics Pointing Device Driver

Texas Instruments PCIxx21/x515 drivers.

Texas Instruments PCIxx21/x515/xx12 drivers.

TIPCI

TIxx21

Update for Windows Internet Explorer 8 (KB2447568)

Update for Windows Internet Explorer 8 (KB976662)

Update for Windows XP (KB2141007)

Update for Windows XP (KB2345886)

Update for Windows XP (KB2467659)

Update for Windows XP (KB898461)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

WebFldrs XP

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 8

Windows Media Format 11 runtime

Windows Media Player 11

.

==== Event Viewer Messages From Past Week ========

.

18/05/2013 09:18:49, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Application Layer Gateway Service service to connect.

18/05/2013 09:18:49, error: Service Control Manager [7000] - The Application Layer Gateway Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

18/05/2013 08:48:21, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD avgio avipbb Fips intelppm IPSec MRxSmb NetBIOS NetBT RasAcd Rdbss ssmdrv Tcpip

18/05/2013 08:48:21, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.

18/05/2013 08:48:21, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

18/05/2013 08:48:21, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

18/05/2013 08:48:21, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

18/05/2013 08:47:40, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

17/05/2013 21:29:22, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: avgio avipbb Fips intelppm ssmdrv

17/05/2013 21:28:07, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

17/05/2013 21:27:36, error: Dhcp [1002] - The IP address lease 192.168.0.4 for the Network Card with network address 00166F575AC6 has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

15/05/2013 18:18:18, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: avgio avipbb ssmdrv

15/05/2013 18:18:17, error: Service Control Manager [7000] - The Avira AntiVir Scheduler service failed to start due to the following error: The system cannot find the file specified.

15/05/2013 18:18:17, error: Service Control Manager [7000] - The Avira AntiVir Guard service failed to start due to the following error: The system cannot find the file specified.

15/05/2013 18:18:17, error: Service Control Manager [7000] - The avgntflt service failed to start due to the following error: The system cannot find the file specified.

15/05/2013 18:18:17, error: Service Control Manager [7000] - The AVG WatchDog service failed to start due to the following error: The system cannot find the file specified.

.

==== End Of File ===========================

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702

Run by User at 9:49:06 on 2013-05-18

Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.503.233 [GMT 1:00]

.

AV: AVG Anti-Virus 2012 *Enabled/Outdated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}

AV: AntiVir Desktop *Enabled/Outdated* {AD166499-45F9-482A-A743-FDD3350758C7}

.

============== Running Processes ================

.

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\System32\SCardSvr.exe

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Documents and Settings\User\Application Data\Spotify\Data\SpotifyWebHelper.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Documents and Settings\User\Application Data\Spotify\Spotify.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\Program Files\Common Files\Java\Java Update\jucheck.exe

C:\Program Files\Google\Update\1.3.21.145\GoogleCrashHandler.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.co.uk/

uInternet Connection Wizard,ShellNext = iexplore

BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} -

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Skype Plug-In: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

uRun: [spotify Web Helper] "c:\documents and settings\user\application data\spotify\data\SpotifyWebHelper.exe"

uRun: [skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun

uRun: [spotify] "c:\documents and settings\user\application data\spotify\Spotify.exe" /uri spotify:autostart

mRun: [synTPStart] c:\program files\synaptics\syntp\SynTPStart.exe

mRun: [igfxtray] c:\windows\system32\igfxtray.exe

mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe

mRun: [igfxpers] c:\windows\system32\igfxpers.exe

mRun: [AGRSMMSG] AGRSMMSG.exe

mRun: [soundMAXPnP] c:\program files\analog devices\soundmax\SMax4PNP.exe

mRun: [soundMAX] c:\program files\analog devices\soundmax\Smax4.exe /tray

mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start

mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [ROC_ROC_JULY_P1] "c:\program files\avg secure search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Explorer: NoDriveTypeAutoRun = dword:145

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: NameServer = 194.168.4.100 194.168.8.100

TCP: Interfaces\{92772AC9-767F-4E03-BF59-8EE1425C34CD} : DHCPNameServer = 192.168.0.1

TCP: Interfaces\{E298E0A5-E466-42B8-9A80-938D6460F776} : DHCPNameServer = 194.168.4.100 194.168.8.100

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll

Notify: igfxcui - igfxdev.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\26.0.1410.64\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

.

============= SERVICES / DRIVERS ===============

.

R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-5-17 418376]

R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-5-17 701512]

R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2011-2-24 87936]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-5-17 22856]

S1 avgio;avgio;\??\c:\program files\avira\antivir desktop\avgio.sys --> c:\program files\avira\antivir desktop\avgio.sys [?]

S2 AntiVirSchedulerService;Avira AntiVir Scheduler;"c:\program files\avira\antivir desktop\sched.exe" --> c:\program files\avira\antivir desktop\sched.exe [?]

S2 AntiVirService;Avira AntiVir Guard;"c:\program files\avira\antivir desktop\avguard.exe" --> c:\program files\avira\antivir desktop\avguard.exe [?]

S2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys --> c:\windows\system32\drivers\avgntflt.sys [?]

S2 avgwd;AVG WatchDog;"c:\program files\avg\avg2012\avgwdsvc.exe" --> c:\program files\avg\avg2012\avgwdsvc.exe [?]

S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-2-28 161384]

S3 ADM8511;ADMtek ADM8511/AN986 USB To Fast Ethernet Converter;c:\windows\system32\drivers\ADM8511.SYS [2011-2-24 20160]

S3 MBAMSwissArmy;MBAMSwissArmy;\??\c:\windows\system32\drivers\mbamswissarmy.sys --> c:\windows\system32\drivers\mbamswissarmy.sys [?]

.

=============== Created Last 30 ================

.

2013-05-17 20:24:50 -------- d-----w- c:\documents and settings\user\application data\Malwarebytes

2013-05-17 20:24:43 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2013-05-17 20:24:41 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-05-17 20:24:41 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2013-05-15 17:34:53 16948616 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe

.

==================== Find3M ====================

.

2013-05-15 17:35:02 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-05-15 17:35:02 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe

.

============= FINISH: 9:49:50.39 ===============

[gringo_pr]

Hello helenthor

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

• 
  
• Please do not run any tools unless instructed to do so.
  
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

  [*]Please do not attach logs or use code boxes, just copy and paste the text.

  • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
    

  [*]Please read every post completely before doing anything.

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
    

  [*]Please provide feedback about your experience as we go.

  • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
  
  

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

• Close all open programs and internet browsers.
  
• Double click on AdwCleaner.exe to run the tool.
  
• Click on Delete.
  
• Confirm each time with Ok.
  
• Your computer will be rebooted automatically. A text file will open after the restart.
  
• Please post the content of that logfile with your next answer.
  
• You can find the logfile at C:\AdwCleaner[s1].txt as well.
  

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  
• The tool will open and start scanning your system.
  
• Please be patient as this can take a while to complete depending on your system's specifications.
  
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  
• Post the contents of JRT.txt into your next message.
  

When they are complete let me have the two reports and let me know how things are running.

Gringo

[helenthor]

Hi Gringo

thank you for the reply i have done as you asked and so far the computer has not crashed

lk~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Microsoft Windows XP x86

Ran by User on 19/05/2013 at 10:42:02.59

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\DisplayName

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}\\URL

~~~ Registry Keys

~~~ Files

~~~ Folders

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on 19/05/2013 at 10:45:13.39

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

# AdwCleaner v2.301 - Logfile created 05/19/2013 at 10:32:30

# Updated 16/05/2013 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : User - USER-5086035CD6

# Boot Mode : Normal

# Running from : C:\Documents and Settings\User\My Documents\Downloads\AdwCleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

File Deleted : C:\DOCUME~1\User\LOCALS~1\Temp\Uninstall.exe

Folder Deleted : C:\DOCUME~1\User\LOCALS~1\Temp\avg@toolbar

***** [Registry] *****

Key Deleted : HKCU\Software\IGearSettings

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706}

Key Deleted : HKCU\Software\YahooPartnerToolbar

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]

***** [internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Google Chrome v26.0.1410.64

File : C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1985 octets] - [19/05/2013 10:30:32]

AdwCleaner[R2].txt - [2045 octets] - [19/05/2013 10:32:06]

AdwCleaner[s1].txt - [1847 octets] - [19/05/2013 10:32:30]

########## EOF - C:\AdwCleaner[s1].txt - [1907 octets] ##########

[gringo_pr]

Hello helenthor

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

• In your next post I need the following
  
• Log from Combofix
  
• let me know of any problems you may have had
  
• How is the computer doing now?
  

Gringo

[gringo_pr]

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
  
• do you need more time?
  
• are you having problems following my instructions?
  
• if after 48hrs you have not replied to this thread then it will have to be closed!
  

Gringo

[Maurice Naggar]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!