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Major issues with my PC

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Hi all, first let me start by apologising in case i was meant to run something or do any certain checks before posting. I did take a good look around and did not find any steps that needed doing before posting.

Over the last few months my computer has been acting really odd. I did the mistake of not keeping up with Windows updates over a year ago and have been trying to get the updates going but to no avail.

If i try to run the windows update, the update window pops up and freezes right there and then. Sometimes it manages to start, search and find X amount of updates required but when i try installing those, again it freezes completely and have to terminate the process with ctr+alt+del.

Apart from that i am running IE9 and i am at a point where IE9 does NOT let me download anything from my hotmail account. I cannot save any documents or run anything.

The same goes for any website, once i select 'save as' and choose a location, it begins saving the file but once it reaches 99% it stops and i get a little message at the bottom of the IE9 page saying 'the X file contained a virus and was deleted.'

This computer is a Dell and is about 5 years old, running vista.

The only thing i seem to be able to download at this point are torrents .

I have ran malwarebytes quite a few times but it comes up clean.

I have tried the microsoft windows pages and couldn't find anything that helped.

I have surfed pages for hours over the last 2 weeks with regards to these problems but have not come across anything that really helped solve any of these problems.

At this point i am not sure where else to go or what to do. Any help would be greatly appreciated.


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  • Root Admin

Hello Ron and  :welcome:  

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.


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Hi there and thank you for replying.

I forgot to mention that i do not have ANY virus program on this computer at the moment and only run malwarebytes when i feel there is a problem. I know that is absolutely terrible but after using many in the past i have found that ones i used gave me more trouble that not having one.

I have tried downloading DDS from either locations but at 99% IE9 pops up a little window saying something like 'a virus was found and file was deleted'.

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Hello and Welcome to Malwarebytes

If you can not run any of these tools it may be best to have one of our experts help you through the cleanup process. Also it is highly advised that you install an antivirus program on this computer. You should do that when the experts tells you to do so, they can recommend some to you as well.

When you post there, let the expert know the symptoms you are having and the will go from there. Do not reply to that topic until one of the helpers picks up your topic.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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