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Hello,

Somehow this garbage ended up on my desktop and when I try to shred the file with IObit, I get a box telling me it is in use.

I did download Malwarebytes and ran a quickscan. Nothing found.

Here is my DDS.txt and attach.txt info:

And thank you very much for being smart and knowing how to handle these obnoxious leeches.

Oh, I uninstalled some torrent program I installed last week. Pretty sure this is where I found my leech. If you see any other torrent stuff, let me know and I will get rid of it.

Oops! Found utorrent and shredded it. If you need me to re-run the DDS, let me know.

~karrieann

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16476 BrowserJavaVersion: 10.21.2

Run by karrie at 0:13:13 on 2013-05-15

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6050.3632 [GMT -7:00]

.

AV: Advanced SystemCare Ultimate *Enabled/Updated* {1C304DC4-1D72-5DB9-B33A-43B638ECFD30}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: IObit Malware Fighter *Enabled/Updated* {A751AC20-3B48-5237-898A-78C4436BB78D}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ascsvc.exe

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ascavsvc.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files\IDT\WDM\STacSV64.exe

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\WLANExt.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe

C:\Program Files\IDT\WDM\AESTSr64.exe

C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Windows\system32\svchost.exe -k bthsvcs

C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe

C:\Program Files (x86)\Settings Alerter\Datamngr\DatamngrCoordinator.exe

C:\Program Files\Intel\WiFi\bin\EvtEng.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe

C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe

C:\Windows\system32\taskhost.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\Monitor.exe

C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe

C:\Program Files\IDT\WDM\sttray64.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe

C:\Program Files\Dell\QuickSet\quickset.exe

C:\Program Files\Zune\ZuneLauncher.exe

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASCTray.exe

C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\wbem\unsecapp.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASC.exe

C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe

C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe

C:\Program Files (x86)\Settings Alerter\Datamngr\DatamngrUI.exe

C:\PROGRAM FILES\DELLTPAD\APOINT.EXE

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Program Files\DellTPad\HidFind.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Windows\System32\svchost.exe -k secsvcs

C:\Windows\system32\SearchIndexer.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\servicing\TrustedInstaller.exe

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe

C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe

C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.exe

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\Sua11_DiskExplorer.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Microsoft Games\solitaire\solitaire.exe

C:\Windows\notepad.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://isearch.fantastigames.com/465

mWinlogon: Userinit = userinit.exe

BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Advanced SystemCare Browser Protection: {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\BrowerProtect\ASCPlugin_Protection.dll

BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll

BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} -

uRun: [Advanced SystemCare Ultimate] "C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASCTray.exe" /AutoStart

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

mRun: [iObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

.

INFO: HKCU has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab

TCP: NameServer = 192.168.3.1

TCP: Interfaces\{77E00A96-F773-4A7D-8562-8A9126458B61} : DHCPNameServer = 172.3.1.161

TCP: Interfaces\{D3039630-8F96-4E3E-B1AB-E3F0AE589208} : DHCPNameServer = 192.168.3.1

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

AppInit_DLLs= C:\PROGRA~3\Wincert\WIN32C~1.DLL C:\PROGRA~2\SETTIN~1\Datamngr\mgrldr.dll

SSODL: WebCheck - <orphaned>

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll

x64-Run: [sysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [bTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp

x64-Run: [intelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray

x64-Run: [intelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"

x64-Run: [QuickSet] C:\Program Files\Dell\QuickSet\QuickSet.exe

x64-Run: [Zune Launcher] "C:\Program Files\Zune\ZuneLauncher.exe"

x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab

x64-DPF: {CAFEEFAC-0017-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_01-windows-i586.cab

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\karrie\AppData\Roaming\Mozilla\Firefox\Profiles\i8jnxhsd.default\

FF - prefs.js: browser.search.selectedEngine - Web Search

FF - prefs.js: browser.startup.homepage - hxxp://isearch.fantastigames.com/465

FF - prefs.js: keyword.URL - hxxp://isearch.fantastigames.com/web?src=ffb&gct=ds&appid=107&systemid=465&q=

FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL

FF - plugin: C:\Program Files (x86)\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Amazon\MP3 Downloader\npAmazonMP3DownloaderPlugin.dll

FF - plugin: C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\BrowerProtect\np_Asc_plugin.dll

FF - plugin: C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\BrowerProtect\NPASCSafariPluginProtect.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\new_plugin\npjp2.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_135.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_202.dll

.

---- FIREFOX POLICIES ----

FF - user.js: browser.cache.memory.capacity - 65536

FF - user.js: browser.chrome.favicons - false

FF - user.js: browser.display.show_image_placeholders - true

FF - user.js: browser.turbo.enabled - true

FF - user.js: browser.urlbar.autocomplete.enabled - true

FF - user.js: browser.urlbar.autofill - true

FF - user.js: browser.xul.error_pages.enabled - true

FF - user.js: content.interrupt.parsing - true

FF - user.js: content.maxtextrun - 8191

FF - user.js: content.notify.backoffcount - 5

FF - user.js: content.notify.interval - 750000

FF - user.js: content.notify.ontimer - true

FF - user.js: content.switch.threshold - 750000

FF - user.js: network.http.pipelining - true

FF - user.js: network.http.pipelining.maxrequests - 8

FF - user.js: network.http.proxy.pipelining - true

FF - user.js: network.http.request.max-start-delay - 0

FF - user.js: nglayout.initialpaint.delay - 0

FF - user.js: plugin.expose_full_path - true

FF - user.js: ui.submenuDelay - 0

FF - user.js: network.http.max-connections - 48

FF - user.js: network.http.max-connections-per-server - 16

FF - user.js: network.http.max-persistent-connections-per-proxy - 16

FF - user.js: network.http.max-persistent-connections-per-server - 8

FF - user.js: content.max.tokenizing.time - 2250000

.

.

============= SERVICES / DRIVERS ===============

.

R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2011-4-18 203888]

R2 AdvancedSystemCareService6;Advanced SystemCare Service 6;C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASCSvc.exe [2012-12-5 1050496]

R2 AESTFilters;Andrea ST Filters Service;C:\Program Files\IDT\WDM\AESTSr64.exe [2012-6-6 89600]

R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-9-15 1166848]

R2 ASCAntivirusSrv;AdvancedSystemCareAntivirus;C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASCAvSvc.exe [2012-12-5 625536]

R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-5-19 921664]

R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2011-5-19 995392]

R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-6-3 134928]

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2012-1-4 822624]

R2 DatamngrCoordinator;Datamngr Coordinator;C:\Program Files (x86)\Settings Alerter\Datamngr\DatamngrCoordinator.exe [2013-5-8 3019824]

R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-2-20 13336]

R2 IMFservice;IMF Service;C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe [2012-6-6 821592]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-5-14 418376]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-5-14 701512]

R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-1 508776]

R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2012-2-20 1692480]

R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2010-11-29 16120]

R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-2-20 2655768]

R3 BBUpdate;BBUpdate;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.EXE [2012-6-11 240208]

R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2011-5-19 1335360]

R3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2011-7-19 282624]

R3 FileMonitor;FileMonitor;C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\FileMonitor.sys [2012-6-6 21384]

R3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2011-7-19 59904]

R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-2-20 317440]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-5-14 25928]

R3 RegFilter;RegFilter;C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\RegFilter.sys [2012-6-6 33224]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-2-20 406632]

R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2011-10-1 764264]

R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2011-10-1 268648]

R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2011-10-1 25960]

R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2011-10-1 22376]

R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-1 219496]

R3 tihub3;TI USB3 Hub Service;C:\Windows\System32\drivers\tihub3.sys [2011-7-20 136000]

R3 tixhci;TI XHCI Service;C:\Windows\System32\drivers\tixhci.sys [2011-7-20 406336]

R3 UrlFilter;UrlFilter;C:\Program Files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\UrlFilter.sys [2012-6-6 21904]

S2 BBSvc;BingBar Service;C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.EXE [2012-6-11 193616]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]

S3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2012-2-20 176096]

S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-9-15 340240]

S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-11-6 19456]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2012-2-20 250984]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-11-6 57856]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2012-11-6 30208]

S3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-4-8 1255736]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]

.

=============== Created Last 30 ================

.

2013-05-15 06:47:20 -------- d-----w- C:\Users\karrie\AppData\Roaming\Malwarebytes

2013-05-15 06:47:10 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2013-05-15 06:47:10 -------- d-----w- C:\ProgramData\Malwarebytes

2013-05-15 06:47:10 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2013-05-15 06:33:07 76232 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{4240B088-D531-4064-AC49-4BC4ADDD055A}\offreg.dll

2013-05-15 01:48:27 9460464 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{4240B088-D531-4064-AC49-4BC4ADDD055A}\mpengine.dll

2013-05-15 01:20:00 -------- d-----w- C:\Users\karrie\AppData\Local\{8E3A4CF6-7EC4-4154-8EC1-B271D673B615}

2013-05-14 13:19:48 -------- d-----w- C:\Users\karrie\AppData\Local\{D0CE2E37-295A-470E-84FE-7628942BCE0D}

2013-05-14 01:19:35 -------- d-----w- C:\Users\karrie\AppData\Local\{107F972D-3370-4054-968B-30E526DB3BE5}

2013-05-13 13:19:23 -------- d-----w- C:\Users\karrie\AppData\Local\{FC98CF4F-7F59-443F-8A31-323E5FD52463}

2013-05-13 01:19:12 -------- d-----w- C:\Users\karrie\AppData\Local\{B37370AB-4EC6-4854-B0F2-083F46D854E1}

2013-05-12 13:19:00 -------- d-----w- C:\Users\karrie\AppData\Local\{D73A0B10-78EF-448D-B169-EAE865DA58BB}

2013-05-12 01:18:48 -------- d-----w- C:\Users\karrie\AppData\Local\{4F3C1678-5972-4B98-9C3B-2130D072CF8B}

2013-05-11 13:18:36 -------- d-----w- C:\Users\karrie\AppData\Local\{A47F86E6-0161-4376-868A-1848D172CB8A}

2013-05-11 01:18:24 -------- d-----w- C:\Users\karrie\AppData\Local\{B71FDBAD-9F48-4DC9-B560-C055E7AE7133}

2013-05-10 13:18:12 -------- d-----w- C:\Users\karrie\AppData\Local\{62E78828-B00B-4A4E-A86E-732FEB01B50C}

2013-05-10 01:18:01 -------- d-----w- C:\Users\karrie\AppData\Local\{60669DBD-A17F-4A68-A9DB-81E8CEDEA6EA}

2013-05-09 13:17:49 -------- d-----w- C:\Users\karrie\AppData\Local\{DA3DCBA3-047A-4621-B632-15AC90281911}

2013-05-09 01:17:37 -------- d-----w- C:\Users\karrie\AppData\Local\{ACD81D4A-967F-41A3-8838-A7DC4D706980}

2013-05-08 13:17:25 -------- d-----w- C:\Users\karrie\AppData\Local\{20EBFD7C-2641-45AF-9AD2-2A0DE2ED8118}

2013-05-08 12:12:47 -------- d-----w- C:\ProgramData\Browser Manager

2013-05-08 09:59:02 -------- d-----w- C:\Users\karrie\AppData\Roaming\Python-Eggs

2013-05-08 09:58:55 -------- d-----w- C:\Users\karrie\AppData\Roaming\BitLord

2013-05-08 09:56:10 -------- d-----w- C:\Program Files (x86)\FGIcon

2013-05-08 09:56:07 -------- d-----w- C:\ProgramData\Wincert

2013-05-08 09:55:09 -------- d-----w- C:\Program Files (x86)\Settings Alerter

2013-05-08 09:55:07 -------- d-----w- C:\ProgramData\Datamngr

2013-05-08 09:55:06 -------- d-----w- C:\ProgramData\Tarma Installer

2013-05-08 01:17:13 -------- d-----w- C:\Users\karrie\AppData\Local\{E0BD0676-D7E4-4D95-A735-89366E168130}

2013-05-07 13:17:01 -------- d-----w- C:\Users\karrie\AppData\Local\{668F2979-0AA8-41BE-97BE-0C7D28AEA84C}

2013-05-07 01:16:49 -------- d-----w- C:\Users\karrie\AppData\Local\{596FB42C-F959-4A78-86AB-4EA057B69679}

2013-05-06 13:16:37 -------- d-----w- C:\Users\karrie\AppData\Local\{68AA233E-3D40-4EA6-8779-AD410D022ABB}

2013-05-06 01:16:25 -------- d-----w- C:\Users\karrie\AppData\Local\{DA7F1072-5C98-435B-92CE-B216B060A7DF}

2013-05-05 13:16:13 -------- d-----w- C:\Users\karrie\AppData\Local\{4CC6723C-A3BF-4C88-ADFC-AE94451154A3}

2013-05-05 01:16:02 -------- d-----w- C:\Users\karrie\AppData\Local\{3271AAE0-FBA8-446B-A767-7F59E7CAC9C2}

2013-05-04 13:15:50 -------- d-----w- C:\Users\karrie\AppData\Local\{A3834F21-C1AF-4B3A-8178-1DF61EF36301}

2013-05-04 01:15:38 -------- d-----w- C:\Users\karrie\AppData\Local\{CE7294F1-7613-4C2E-8BC2-73482BAB00BB}

2013-05-03 13:15:26 -------- d-----w- C:\Users\karrie\AppData\Local\{CF92389C-346D-43B7-AA09-174151771A3E}

2013-05-03 01:15:14 -------- d-----w- C:\Users\karrie\AppData\Local\{74FEBBDB-C32E-4456-AB27-24E4D84224A2}

2013-05-02 13:15:03 -------- d-----w- C:\Users\karrie\AppData\Local\{D5321253-8AE0-401D-A7F1-CF698E8DF663}

2013-05-01 21:05:31 -------- d-----w- C:\Users\karrie\AppData\Local\{6D6D9691-933E-464A-BD8F-4A906D75A6E4}

2013-05-01 09:05:19 -------- d-----w- C:\Users\karrie\AppData\Local\{46BC55A5-49DA-4FE8-98E1-CB8269BA2371}

2013-04-30 21:05:07 -------- d-----w- C:\Users\karrie\AppData\Local\{DA3400D3-9C10-48B5-968F-55A39E8ABA7C}

2013-04-30 09:04:56 -------- d-----w- C:\Users\karrie\AppData\Local\{2AFB4975-E932-434A-BC74-4097D9BBE49B}

2013-04-29 21:04:44 -------- d-----w- C:\Users\karrie\AppData\Local\{0B5AAD86-14CC-4793-8CB2-061AAB0EFA21}

2013-04-29 09:04:32 -------- d-----w- C:\Users\karrie\AppData\Local\{7136ADE2-022D-4C6C-9DCE-021D36FBB6E1}

2013-04-28 21:04:17 -------- d-----w- C:\Users\karrie\AppData\Local\{40652A81-CC01-42F2-86B6-261F2938A602}

2013-04-28 17:31:25 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll

2013-04-28 02:59:22 -------- d-----w- C:\Users\karrie\AppData\Local\{A4E327C0-4FFC-4B91-99CB-039936C57108}

2013-04-27 14:59:10 -------- d-----w- C:\Users\karrie\AppData\Local\{03A8179B-FB6E-4BD7-9973-8C98C451E262}

2013-04-27 02:58:58 -------- d-----w- C:\Users\karrie\AppData\Local\{D50DB824-B86F-4221-A4E4-0BA72DC31FA1}

2013-04-26 14:58:46 -------- d-----w- C:\Users\karrie\AppData\Local\{D7B27C5B-B2FD-434E-B2EE-0F2933CAF8ED}

2013-04-26 02:58:34 -------- d-----w- C:\Users\karrie\AppData\Local\{2B0F793B-DE96-4419-9A6F-8921566A451E}

2013-04-25 14:58:22 -------- d-----w- C:\Users\karrie\AppData\Local\{E8116EC7-99D9-4914-9628-873F392712D0}

2013-04-25 02:58:10 -------- d-----w- C:\Users\karrie\AppData\Local\{62C68677-7815-4EDC-ADAA-4B643E15CDCA}

2013-04-24 14:57:57 -------- d-----w- C:\Users\karrie\AppData\Local\{2B78A716-7E9A-42B0-B8E9-5F5C71354A22}

2013-04-24 00:17:03 -------- d-----w- C:\Users\karrie\AppData\Local\{2D628EAD-17D7-43B7-B5DC-C225C970C921}

2013-04-23 20:10:35 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys

2013-04-23 12:16:50 -------- d-----w- C:\Users\karrie\AppData\Local\{3BFA11BD-A207-4DC0-A349-FBFF29C30799}

2013-04-23 00:16:38 -------- d-----w- C:\Users\karrie\AppData\Local\{84A0E95F-A231-48E3-81DC-FA35628751FB}

2013-04-22 12:16:26 -------- d-----w- C:\Users\karrie\AppData\Local\{52F7D98C-B2BB-417D-A89B-0014DE574D2E}

2013-04-22 00:16:13 -------- d-----w- C:\Users\karrie\AppData\Local\{6C9FEADE-1D54-4D6D-BB67-F2D6ABADC640}

2013-04-21 12:16:00 -------- d-----w- C:\Users\karrie\AppData\Local\{F035B56C-6211-44B7-897F-7497E0ECDB76}

2013-04-20 16:22:30 -------- d-----w- C:\Users\karrie\AppData\Local\SuperFast

2013-04-20 16:22:28 -------- d-----w- C:\Users\karrie\AppData\Roaming\DSite

2013-04-20 16:01:25 -------- d-----w- C:\Users\karrie\AppData\Local\Programs

2013-04-20 14:45:14 163504 ----a-w- C:\ProgramData\Microsoft\Windows\Sqm\Manifest\Sqm10144.bin

2013-04-20 09:15:33 -------- d-----w- C:\Users\karrie\AppData\Local\{DC702450-DAF1-401C-B920-DF6325889416}

2013-04-19 21:15:21 -------- d-----w- C:\Users\karrie\AppData\Local\{9B2DD890-1F4B-43CC-BD81-EFBCF3D74574}

2013-04-19 09:15:09 -------- d-----w- C:\Users\karrie\AppData\Local\{0CC94DBF-DCF2-452F-BFFA-D2E966C8946F}

2013-04-18 21:14:56 -------- d-----w- C:\Users\karrie\AppData\Local\{8BCE0B5E-0732-44B5-9F9B-A6C88A4CFD83}

2013-04-18 09:14:44 -------- d-----w- C:\Users\karrie\AppData\Local\{CFED096D-8D10-40C0-AAF5-6EC455DAD7CE}

2013-04-17 21:14:32 -------- d-----w- C:\Users\karrie\AppData\Local\{55641117-1418-4D10-B0BB-82B0876AA558}

2013-04-17 09:14:20 -------- d-----w- C:\Users\karrie\AppData\Local\{EF3F9251-0B0E-46A3-8150-0AF00C7CD86F}

2013-04-16 21:14:08 -------- d-----w- C:\Users\karrie\AppData\Local\{41173FC0-3C12-4953-9CED-9D7EF92ED160}

2013-04-16 09:13:56 -------- d-----w- C:\Users\karrie\AppData\Local\{B0BD590A-EEBB-4463-83D1-210338AB3D26}

2013-04-15 21:13:43 -------- d-----w- C:\Users\karrie\AppData\Local\{F94056D4-98F6-4D0E-A25A-808DB1562442}

2013-04-15 09:13:31 -------- d-----w- C:\Users\karrie\AppData\Local\{75E9CB20-FD73-477C-A506-818DC33B5ECE}

.

==================== Find3M ====================

.

2013-05-15 05:46:35 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-05-15 05:46:35 692104 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-05-02 09:06:08 278800 ------w- C:\Windows\System32\MpSigStub.exe

2013-04-11 13:46:32 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll

2013-04-11 13:46:32 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll

2013-03-19 06:04:06 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe

2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll

2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll

2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe

2013-03-01 03:36:04 3153408 ----a-w- C:\Windows\System32\win32k.sys

2013-02-22 06:27:49 2312704 ----a-w- C:\Windows\System32\jscript9.dll

2013-02-22 06:20:51 1392128 ----a-w- C:\Windows\System32\wininet.dll

2013-02-22 06:19:37 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl

2013-02-22 06:15:48 173056 ----a-w- C:\Windows\System32\ieUnatt.exe

2013-02-22 06:15:23 599040 ----a-w- C:\Windows\System32\vbscript.dll

2013-02-22 06:12:41 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2013-02-22 03:46:00 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll

2013-02-22 03:38:00 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll

2013-02-22 03:37:50 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2013-02-22 03:34:17 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2013-02-22 03:34:03 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll

2013-02-22 03:31:46 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

.

============= FINISH: 0:13:29.87 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 6/6/2012 1:02:28 AM

System Uptime: 5/14/2013 10:56:27 PM (2 hours ago)

.

Motherboard: Dell Inc. | | 0PPW8P

Processor: Intel® Core™ i7-2670QM CPU @ 2.20GHz | CPU 1 | 792/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 451 GiB total, 403.383 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}

Description: USB Video Device

Device ID: USB\VID_0C45&PID_6483&MI_00\7&E51AAA2&0&0000

Manufacturer: Microsoft

Name: Integrated Webcam

PNP Device ID: USB\VID_0C45&PID_6483&MI_00\7&E51AAA2&0&0000

Service: usbvideo

.

==== System Restore Points ===================

.

No restore point in system.

.

==== Installed Programs ======================

.

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.7)

Adobe Shockwave Player 11.6

Advanced Audio FX Engine

Advanced SystemCare Ultimate 6

Amazon Kindle

Amazon MP3 Downloader 1.0.15

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Bing Bar

Bing Rewards Client Installer

Blio

Bonjour

D3DX10

Dell DataSafe Local Backup

Dell DataSafe Local Backup - Support Software

Dell DataSafe Online

Dell Edoc Viewer

Dell Home Systems Service Agreement

Dell MusicStage

Dell PhotoStage

Dell Product Registration

Dell Stage

Dell Support Center

Dell Touchpad

Dell VideoStage

Dell Webcam Central

Dropbox

IDT Audio

Intel PROSet Wireless

Intel® Control Center

Intel® Management Engine Components

Intel® Processor Graphics

Intel® PROSet/Wireless Software for Bluetooth® Technology

Intel® PROSet/Wireless WiFi Software

Intel® Rapid Storage Technology

Intel® Turbo Boost Technology Monitor 2.0

Intel® WiDi

Intel® Wireless Display

IObit Malware Fighter

iTunes

Java 7 Update 21

Java Auto Updater

Java™ 6 Update 31

Java™ 7 Update 1 (64-bit)

JavaFX 2.1.1

Junk Mail filter update

Malwarebytes Anti-Malware version 1.75.0.1300

Mesh Runtime

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Office 2010

Microsoft Office Click-to-Run 2010

Microsoft Office Starter 2010 - English

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319

Mozilla Firefox 20.0.1 (x86 en-US)

Mozilla Maintenance Service

MSVCRT

MSVCRT_amd64

Opera 12.14

PlayReady PC Runtime amd64

PlayReady PC Runtime x86

Quickset64

Realtek Ethernet Controller Driver

Realtek USB 2.0 Card Reader

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Settings Alerter

Skype™ 5.10

SRWare Iron version SRWare Iron 26.0.1450.0

swMSM

TI USB 3.0 Host Controller Driver

TI USB3 Host Driver

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Web Browser

VoiceOver Kit

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

Windows Mobile Device Updater Component

Zinio Reader 4

Zune

Zune Language Pack (DEU)

Zune Language Pack (ESP)

Zune Language Pack (FRA)

Zune Language Pack (ITA)

Zune Language Pack (NLD)

Zune Language Pack (PTB)

Zune Language Pack (PTG)

.

==== Event Viewer Messages From Past Week ========

.

5/8/2013 2:55:34 AM, Error: Service Control Manager [7030] - The Datamngr Coordinator service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.

5/14/2013 11:30:26 PM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.

5/14/2013 10:58:04 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.

.

==== End Of File ===========================

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  • Staff

Hello karrieann

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

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Hello gringo,

Here are the reports you requested. I believe I disabled protection software. Also. Windows was scheduled for a reboot and this did occur when AdwCleaner did its thing.

Tried to post both reports in one reply but I get a message telling me my post is too long. This may require multiple posts to get you the info you requested.

~karrieann

# AdwCleaner v2.300 - Logfile created 05/15/2013 at 03:16:49

# Updated 28/04/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : karrie - KARRIE-PC

# Boot Mode : Normal

# Running from : C:\Users\karrie\Downloads\AdwCleaner.exe

# Option [Delete]

***** [services] *****

Stopped & Deleted : DatamngrCoordinator

***** [Files / Folders] *****

Deleted on reboot : C:\ProgramData\Browser Manager

File Deleted : C:\Users\karrie\AppData\Roaming\Mozilla\Firefox\Profiles\i8jnxhsd.default\searchplugins\WebSearch.xml

Folder Deleted : C:\ProgramData\Tarma Installer

***** [Registry] *****

Data Deleted : [x64] HKLM\..\Windows [AppInit_DLLs] = C:\PROGRA~2\SETTIN~1\Datamngr\x64\mgrldr.dll

Data Deleted : HKLM\..\Windows [AppInit_DLLs] = C:\PROGRA~2\SETTIN~1\Datamngr\mgrldr.dll

Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider

Key Deleted : HKCU\Software\InstallCore

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}

Key Deleted : HKCU\Software\StartSearch

Key Deleted : HKLM\Software\Classes\Installer\Features\90C64EA18BA25EE488BF80DCF07F2FFD

Key Deleted : HKLM\Software\Classes\Installer\Products\90C64EA18BA25EE488BF80DCF07F2FFD

Key Deleted : HKLM\Software\DataMngr

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{10DE7085-6A1E-4D41-A7BF-9AF93E351401}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{1AD27395-1659-4DFF-A319-2CFA243861A5}

Key Deleted : HKLM\SOFTWARE\Tarma Installer

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [10]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [10]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16476

Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://isearch.fantastigames.com/465 --> hxxp://www.google.com

-\\ Mozilla Firefox v20.0.1 (en-US)

File : C:\Users\karrie\AppData\Roaming\Mozilla\Firefox\Profiles\i8jnxhsd.default\prefs.js

C:\Users\karrie\AppData\Roaming\Mozilla\Firefox\Profiles\i8jnxhsd.default\user.js ... Deleted !

Deleted : user_pref("browser.search.defaultenginename", "Web Search");

Deleted : user_pref("browser.search.order.1", "Web Search");

Deleted : user_pref("browser.search.selectedEngine", "Web Search");

Deleted : user_pref("browser.startup.homepage", "hxxp://isearch.fantastigames.com/465");

Deleted : user_pref("keyword.URL", "hxxp://isearch.fantastigames.com/web?src=ffb&gct=ds&appid=107&systemid=465[...]

-\\ Chromium v26.0.1450.0

File : C:\Users\karrie\AppData\Local\Chromium\User Data\Default\Preferences

[OK] File is clean.

-\\ Opera v12.14.1738.0

File : C:\Users\karrie\AppData\Roaming\Opera\Opera\operaprefs.ini

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [3055 octets] - [15/05/2013 03:16:49]

########## EOF - C:\AdwCleaner[s1].txt - [3115 octets] ##########

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Windows 7 Home Premium x64

Ran by karrie on Wed 05/15/2013 at 3:24:01.88

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\microsoft\windows\currentversion\ext\preapproved\{11111111-1111-1111-1111-110011431152}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2465}

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2465}

~~~ Files

Successfully deleted: [File] C:\eula.1028.txt

Successfully deleted: [File] C:\eula.1031.txt

Successfully deleted: [File] C:\eula.1033.txt

Successfully deleted: [File] C:\eula.1036.txt

Successfully deleted: [File] C:\eula.1040.txt

Successfully deleted: [File] C:\eula.1041.txt

Successfully deleted: [File] C:\eula.1042.txt

Successfully deleted: [File] C:\eula.2052.txt

Successfully deleted: [File] C:\install.res.1028.dll

Successfully deleted: [File] C:\install.res.1031.dll

Successfully deleted: [File] C:\install.res.1033.dll

Successfully deleted: [File] C:\install.res.1036.dll

Successfully deleted: [File] C:\install.res.1040.dll

Successfully deleted: [File] C:\install.res.1041.dll

Successfully deleted: [File] C:\install.res.1042.dll

Successfully deleted: [File] C:\install.res.2052.dll

Successfully deleted: [File] C:\install.res.3082.dll

Successfully deleted: [File] "C:\Users\karrie\desktop\play games.lnk"

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\datamngr"

Successfully deleted: [Folder] "C:\ProgramData\wincert"

Successfully deleted: [Folder] "C:\Users\karrie\appdata\locallow\datamngr"

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{000EB6B5-9AF9-4E49-9881-42030D0C61DD}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0016A58B-1DD7-4E73-92C9-017489752104}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{001FFF50-CCF3-49FA-86EB-F7828AC9461A}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{00322FD0-5645-4DAE-A019-514980978FA1}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{00627C10-A3A0-4FAE-B724-953190E7E930}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{00C6F451-C203-44E5-BF19-FE4E59BB6FE1}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{00D13EA9-2DD6-4DCF-B8D6-06E2D052CECC}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0129F4B8-41BC-4773-9F20-047E7F87988D}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0152F4C9-E06E-4B46-9E1F-6F4B3EB031E7}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{01C19FA4-D160-4248-B760-910802BC5E24}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{01C6F243-11DB-4872-829D-04EF5A573898}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{01FD9245-DEE5-4B78-AE5C-A6D9D04B5364}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{025FB377-FEEA-4BD6-8FA2-108CAC6EEE9D}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{02839222-87E5-4C90-84F6-43D2C8591760}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{02D4D5B9-8B46-4A48-9E8C-CC0307C65618}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{02F724DA-819A-4CD3-883B-673D166F8E33}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{03819320-2132-48F5-A292-397EF456E235}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{03A8179B-FB6E-4BD7-9973-8C98C451E262}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{03D6A9C9-D94F-4D55-87CC-A331638721F4}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{03D809E8-CC4E-4B47-96A7-5B4EF4A69C33}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0447CDC7-C7A4-4C8E-A929-A1468056EE71}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{04818398-8979-497C-8D3A-7D7D5ED869F4}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{04BCB405-5D7D-43F0-9B2F-4DB79304B8C5}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{04F43DC0-7B4E-4E56-93ED-E4DBD1DE898B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{059149D7-2888-445D-BEF3-4A2B147AFFBB}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{05EC3F15-6DD1-4228-9990-4D2B608F7141}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0640F9A3-0BB5-4495-A05F-245052CE8AA9}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{06412C16-4AA1-4760-8893-57FE0D8B409B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{06969B93-AEC5-4B94-BEEE-F164FC896CFE}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{06C2ADB7-C43F-48B2-93DF-558E5C3793CF}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{07EDB1A9-E2CA-4822-B878-F3B3F1B88C27}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{07EF14A0-A961-47DE-8636-8846336CC86D}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{07F58BBD-DE1E-4548-ABB4-172411EC9BE6}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{08635AB0-AD5A-49EB-B545-291806674FA8}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{090D1AC4-18AC-48EE-BA0A-D05DD0E11A75}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{09105D3F-727F-4314-97AD-0B41FBF335E1}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{095BC5CC-9818-4E14-A375-9F0AAF6780A3}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{099D08C2-CAEC-4950-9467-DB1E2E57B597}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0A5971ED-DBF3-4515-8497-D4876B5C4E2A}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0A71790A-FDAD-466C-A1BD-3B6B0B431B87}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0B1C8700-8740-49A4-A8A2-7E3D40D96C61}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0B3C6CC5-1F67-4D56-9BFA-E72DBC5F2794}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0B5AAD86-14CC-4793-8CB2-061AAB0EFA21}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0BB43A0D-672D-4CE1-A022-DD6A981B8B8C}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0CAC2783-6F48-4D0A-B64D-B344E6FB9F26}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0CC94DBF-DCF2-452F-BFFA-D2E966C8946F}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0D54B466-5178-4BE9-85C5-EE7E5410FE59}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0D9EAEEB-D1CC-49F6-8CCB-2B0334D70DED}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0E2CB1AF-5A56-4C59-92CC-63CA19FC43AA}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0E6E7595-9DDC-4DF4-9E32-3C87ED1C0127}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0E9C1F60-B380-4529-94AD-ACB5C2E3A1A3}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0F5FC464-46A6-40B5-A159-1186357FE8C2}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0F9FD1C3-42A0-4C66-9B3C-1C48CA6FE780}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0FC3D13C-89AB-4159-B7AC-5DECEB625FB1}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{0FF79B14-252D-4F2C-985B-9B1A1A06C0E2}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1003D39C-CA8C-4D48-9974-AC773BF39074}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{104C91B5-05B4-41F6-9E15-5D3ADC15C222}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{107F972D-3370-4054-968B-30E526DB3BE5}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{10E4941B-5603-4305-8875-9EDD39D984C0}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{111A3412-6B51-4A53-A8A6-0FDE08176E55}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{11C09C45-A111-46F3-B4CC-B6BEF5379976}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1250A364-02D7-4B64-B35D-0F3C1A325ED3}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1266F2E4-33B3-4EFC-9DEA-E4338C068206}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1286B8A8-96EC-4AFB-8F76-4603663CD2DC}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{12D837C0-4657-48A6-92B7-9761C30BDA2E}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1302B23C-621E-43EA-940E-8B3801996A5F}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{13E0730F-93F2-4AE6-A1B0-AFDEFDC60542}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{14535467-2B80-419A-AC6D-622802D66129}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{14764180-BEBD-4036-82B4-65B34DE19B8E}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{147C44A0-60ED-4E0C-AA01-6D410070882D}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{14EE7AE9-4B25-428C-940F-BB84AE8C7B34}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{14F9F13C-A02E-496D-949C-03E3B0259EE0}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1516E0DD-A4FA-4414-97F5-E088DF5ECDA3}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{15385568-B1DB-444C-A8D8-34CC368E74F8}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{15865F4B-B0F9-418E-BAD6-F4CE344E9F1A}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{16362CBC-B21B-4FBB-9194-90EBFE9C9EDD}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1671DA64-3F04-4FB7-AE80-7F48EFBCED45}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1681EB03-1A4E-4A0B-9AC4-6EDCBE34D7B9}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1686A826-F3E5-46EB-B81E-DC565A8C5012}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1698E8AD-3575-4CBC-B23A-37ADACDD5EFB}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{16C33720-B111-4ED4-80A4-F9809ECE3379}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{16ECF53C-4648-4AF4-B382-5CA65DD0AF5B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{171FD33C-67B4-4D42-B03B-49729E50736F}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{171FF6A8-0F53-4E8A-85A7-853E52CF003A}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1759FE75-99D5-40F8-B23C-09704B734E8C}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1765802B-1B05-4615-A09C-04F042107B9E}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1797EB75-C924-42C8-B5BA-3F0896507FFD}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{181453A9-ADF2-4DB3-A950-BD8A9190F9CD}

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Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{19F5E961-D5AD-42F5-975C-800459DACDCB}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1A7AFC03-18DF-4A20-B9B3-E5C4BE356873}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1AD6513F-B886-42C0-995D-CD2B70D22950}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1B08E5A5-D2D2-41B4-9F53-D72770CB14BC}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1B5E2C6C-4CD2-4C6D-9DDE-F62095E80579}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1B6627CD-B6E4-48FC-B94F-EDD1CA5CB8B2}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1BAFBAFB-AB05-467B-A739-EC2D8F398F46}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1BBF6983-58A4-4EB7-AB4F-1B05675634B7}

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Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1D329A72-6467-43C3-8C5F-FCEAEFC6652B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1D49340A-022A-4611-8109-9891379B84E3}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1DBAB9B3-CD59-4B75-AA1A-EB32B87EE8B8}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1DD58E64-0233-4219-B323-04091E840CA1}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1E3B9722-254E-48AA-B5C1-622033D1F057}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1EA644DA-5C12-40D2-AC77-46C4BD9C479B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1EFF233F-1898-4A4A-9A2E-62D592C160CD}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1F8680F2-AA9F-41E3-A92D-9F4A73E0D86E}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{1F9C6715-71AA-4B54-A0F7-8D06888C639B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{200BDA01-ECE3-41E8-BF0D-826E534A50E9}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{20EBFD7C-2641-45AF-9AD2-2A0DE2ED8118}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{20FAEA82-14B2-4CBE-BC4C-8DE2E6064CAC}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{2101E1F1-9F16-43A9-9C69-59BC20C3148B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{21CAEF61-E81E-4932-AC82-7B3A3B48726B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{224548C1-C03D-41FE-8940-7ACB265D8EDA}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{22A16525-344A-4B74-80F7-6790FE2A7AD3}

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Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{23C00138-8D50-48F8-A872-CDCA49C901DB}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{23C7DF31-5555-4799-B08D-F816F6C589D9}

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Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{277F35B6-5725-48DE-9FB6-FEA29DAE162F}

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Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{2A32BC9F-DB38-4807-BB6E-7C8B71CF640D}

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Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{EF542425-38F4-4616-AA4C-E27E897EA448}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{EF7947AB-F6BE-4C2F-B5EF-82C3B2E20052}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{EF9A9883-6927-46B2-BD91-51212A9D869F}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{EFDBB966-ADB8-4C67-8576-673DDF838FEF}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{EFEE85D8-5A0B-4AFA-926B-3612508D3289}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{EFFDFC9B-4D05-4DDB-BE84-A31EB0CE4BB6}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F035B56C-6211-44B7-897F-7497E0ECDB76}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F0DFA0AA-1942-4B58-BBBB-5792FD02872E}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F11BA993-1F03-4052-9B7B-7B91DCE1397F}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F1560E83-937F-47BE-AA10-16B7D7185739}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F15EDEA1-A315-423F-926D-C112945D4621}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F1F10661-9506-4DAC-9FBD-46F1F978CDE9}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F2B30AD2-AFAD-418B-BEF6-96FC8E920E80}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F30CE82E-C23E-43C8-9D57-7ACEFF5EEAF6}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F39B5667-0510-42A7-A148-16FE1F4C3FFA}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F3B8A61F-F1CE-4A18-B1EB-667F167B4D91}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F3E54CF6-BBF4-4F41-9332-58AE6F40FCE2}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F48A440D-A118-44BF-A76A-F8FA0157BA03}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F581C965-7077-4B34-8649-A25F0A2FAFEF}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F6221474-C352-460F-89C2-93CCFBA98697}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F638AE17-C423-4BEB-8FEB-096350988AFC}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F643AE99-543B-4D87-8DD9-5C4C13E4A51B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F64E423F-504D-431C-BD9A-3C1FCFD0D2C7}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F653D7C6-2C55-4A54-9BDE-52E58DACAC89}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F68D6642-466D-4DCA-BD64-0CA4331CB57B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F7C1D177-E8A5-4A52-982B-CA40AFB27679}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F8291FFF-A17E-4652-904E-C6F9CB2DAC7E}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F82FFD25-1CD9-448C-A650-1F194BCDC9E7}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F89D5EEC-71A2-4FCB-AB47-276883A968C2}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F8EAE0AF-D84E-4FB5-A646-A4674832CC44}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F94056D4-98F6-4D0E-A25A-808DB1562442}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F99489B1-07A7-4678-838B-E9E5A23BDAA4}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{F9B8B3C1-0690-463C-920E-076C3711FAAD}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FA13887F-FB1F-4A03-8ABC-FF9C911FC85F}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FA3430E9-8B95-4E81-BFCF-E8652A6F26A1}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FB4532B1-8E31-4D06-B6EA-632DE9CA1B4E}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FB52FFA9-1F45-450D-BFFB-71042F4BD2B6}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FB99CEDA-66F3-4050-B9F7-8AF5EF335E49}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FBA469EE-88C2-4B77-A46B-C831130B6413}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FC98CF4F-7F59-443F-8A31-323E5FD52463}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FD1F34F7-1AC2-43DA-9D54-F089C54A380B}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FD6EDDDB-4BB9-4E75-B2D5-3752E3D8D91A}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FE83694F-4821-4246-B293-6EA66E681F5D}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FED46741-A9B2-48A1-A47A-AD1CFE03CA99}

Successfully deleted: [Empty Folder] C:\Users\karrie\appdata\local\{FF473A11-751C-46A4-BEE7-E82E3157D167}

~~~ FireFox

Successfully deleted: [File] "C:\Program Files (x86)\Mozilla Firefox\searchplugins\websearch.xml"

Failed to delete: [Folder] "C:\Program Files (x86)\Mozilla Firefox\extensions\{1FD91A9C-410C-4090-BBCC-55D3450EF433}"

Successfully deleted: [Folder] C:\Users\karrie\AppData\Roaming\mozilla\firefox\profiles\i8jnxhsd.default\extensions\jid0-ayNESu71XRnE6x3QDnu3mWuHaog@jetpack

Successfully deleted the following from C:\Users\karrie\AppData\Roaming\mozilla\firefox\profiles\i8jnxhsd.default\prefs.js

user_pref("extensions.crossrider.bic", "13a473cd86adb9a82484e521cea5cafa");

Emptied folder: C:\Users\karrie\AppData\Roaming\mozilla\firefox\profiles\i8jnxhsd.default\minidumps [8 files]

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Wed 05/15/2013 at 3:33:07.77

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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  • Staff

Hello karrieann

The logs show that you're running the follwoing software

Advanced SystemCare Ultimate

IObit Malware Fighter

The company behind these products were found to be stealing the Malwarebytes database.

Personally I would not trust installing any software from a company that resorts to stealing someone's technology to sell their product.

Please see the following links and make up your own mind if you want to keep them on your system. If needed I can help you remove them.

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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Hi gringo,

I used to use Malwarebytes but had a MAJOR virus problem and basically had to wipe everything from my laptop and reinstall everything. There are so many 'protection' software programs out there, it becomes confusing and overwhelming. I have to have something on my computer to protect it. Which leads me to my next problem.

I tried to disable IObit mMalware Fighter and Advanced SystemCare and thought that I did. To me, it appears that way. But when I went to run the combofix.exe, I got a box telling me that they are still running. I opened browser back up and tried to find info online on how to disable but didn't really find anything other that what I had already done. I suppose I could uninstall them but I am afraid to have my computer exposed. Grrrrr.... I spent money on those damn programs. I tried combofix again and the box now says that the programs are still active and to proceed at my own risk. I am not real comfortable with that. I will wait to proceed until I hear back from you regarding this.

Thanks ~

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UGH ! Not good.

I ran Combofix today when I left for work. When I got home my computer had rebooted. I logged in and the blue box Combofix had opened was still up and said not to run any programs until it was done. I waited awhile and nothing happened. I pulled up Task Manager to see what, if anything was going on. Under processes it claimed there were more than 60 things but I counted just 11 on the list. The only one with any CPU numbers was one marked PEV.3xe*32. It showed 13 and under on the CPU, ~2,428k on memory. First I tried to open my browser and got a box saying it was marked for deletion. Went on to attempt to open other programs. Same thing!

I tried to find info on it with my phone and got nothing. Then I thought to look up PEV.exe*32. This got me lots of hits. Virus? Something to do with Combofix?

I did a system restore on my laptop to get things back and luckily ( I hope... ), it worked.

I am not sure what happened. Actually I tried to do the Combofix last night but 30 minutes in and it seemed to have stalled so I decided to try again when I left for work this morning.

Viruses suck!

Any words of wisdom for me, gringo...?

Thanks~

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  • Staff

Hello

PEV.exe*32. - yes this is combofix

First I tried to open my browser and got a box saying it was marked for deletion. Went on to attempt to open other programs. Same thing!

I address this issue in my instructions - see NOTE2 - so since you did a restore I need you to rerun combofix for me and if you get that error all that needs to be done is to restart the computer

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I tried to run Combofix again and for some reason it just hangs when the blue box say it is preparing a report. I tried to run it twice today. Once in the morning when I left for work. I came home to find the laptop had rebooted, like yesterday. I logged in and the Combofix blue box was at the 'preparing report' stage. I waited a bit and nothing so I rebooted again. Looked around to see if I could find a report but I didn't find anything (not that I really know where to look). So I thought I would try it once again and see if it ever got past the "preparing report' stage and it did the same thing. It just hung there. Could this be due to it saying that my protection software is still enabled? I was able to get the IObit Malware Fighter to turn off but Combofox still said Advanced SystemCare was running.

I did see that the fantastigames icon was gone from the desktop and I was able to shred the FGIcon file. It's just odd that I cannot seem to get a report after running Combofix.

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  • Staff

Hello karrieann

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • more than one report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". The one that I need is the larger one. Please copy and paste the contents of that file here.
    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it
    If the forum still complains about it being to long send me everything that is at the end of the report after where it says
    ==================
    Scan finished
    ==================

and I will see if I want to see the whole report

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit

  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+

send me the reports made from TDSSKiller and Roguekiller and also let me know how the computer is doing at this time.

Gringo

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Rogue Killer Report:

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : karrie [Admin rights]

Mode : Remove -- Date : 05/17/2013 19:51:49

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 4 ¤¤¤

[TASK][sUSP PATH] DSite : C:\Users\karrie\AppData\Roaming\DSite\UpdateProc\UpdateTask.exe /Check [-] -> DELETED

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> DELETED

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] @ : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\@ [-] --> REMOVED

[ZeroAccess][FILE] @ : C:\Users\karrie\AppData\Local\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\@ [-] --> REMOVED

[ZeroAccess][FOLDER] ROOT : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\U --> REMOVED

[ZeroAccess][FOLDER] ROOT : C:\Users\karrie\AppData\Local\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\U --> REMOVED

[ZeroAccess][FOLDER] ROOT : C:\Windows\Installer\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\L --> REMOVED

[ZeroAccess][FOLDER] ROOT : C:\Users\karrie\AppData\Local\{3b99f81f-31d5-dbab-1bcf-87d0107a285a}\L --> REMOVED

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST9500325AS +++++

--- User ---

[MBR] 0cddcafb1ecc40142981bcaa460551bc

[bSP] fd1cf0b5706f46cbb2ee77e0bcc9828d : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 15000 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30926848 | Size: 461838 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[2]_D_05172013_02d1951.txt >>

RKreport[1]_S_05172013_02d1949.txt ; RKreport[2]_D_05172013_02d1951.txt

As far as I can tell the computer is running fine. I was worried about the take-over of fantastigames and not being able to remove FGIcon. I have no idea if the programs just changed themselves into something else or if they are really gone.

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Hello karrieann

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.

  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo

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Here is the report. FYI, I ran Combofix in safe mode and it produced a report at that point. It did not reboot the computer. So i shut computer down and and rebooted in safe mode just to be sure that Combofix did not need to do anything more. When I pulled up in safe mode at that time, nothing happened in regards to Combofix and I was able to find the report on my C drive. So I again shut the computer down and rebooted normally. Found the report and it is what I am posting below.

ComboFix 13-05-16.02 - karrie 05/17/2013 22:20:15.4.8 - x64 MINIMAL

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6050.4830 [GMT -7:00]

Running from: c:\users\karrie\Downloads\ComboFix.exe

AV: Advanced SystemCare Ultimate *Enabled/Updated* {1C304DC4-1D72-5DB9-B33A-43B638ECFD30}

SP: IObit Malware Fighter *Enabled/Updated* {A751AC20-3B48-5237-898A-78C4436BB78D}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\users\karrie\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk

c:\users\karrie\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk

.

---- Previous Run -------

.

c:\users\karrie\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk

c:\users\karrie\AppData\Roaming\Microsoft\Network\Connections\Pbk\_hiddenPbk\rasphone.pbk

.

.

((((((((((((((((((((((((( Files Created from 2013-04-18 to 2013-05-18 )))))))))))))))))))))))))))))))

.

.

2013-05-18 05:25 . 2013-05-18 05:25 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-05-18 05:25 . 2013-05-18 05:25 -------- d-----w- c:\users\ADMINI~1\AppData\Local\temp

2013-05-18 01:35 . 2013-05-18 01:35 -------- d-----w- C:\TDSSKiller_Quarantine

2013-05-18 01:32 . 2013-05-18 01:32 208216 ----a-w- c:\windows\system32\drivers\05034289.sys

2013-05-17 12:19 . 2013-05-13 06:37 9460464 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{2C8731EE-3B89-42FC-8B91-1217131516D4}\mpengine.dll

2013-05-15 10:23 . 2013-05-15 10:23 -------- d-----w- c:\windows\ERUNT

2013-05-15 10:23 . 2013-05-15 10:23 -------- d-----w- C:\JRT

2013-05-15 10:17 . 2013-05-15 10:17 98 ----a-w- c:\windows\DeleteOnReboot.bat

2013-05-15 06:47 . 2013-05-15 06:47 -------- d-----w- c:\users\karrie\AppData\Roaming\Malwarebytes

2013-05-15 06:47 . 2013-05-15 06:47 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware

2013-05-15 06:47 . 2013-05-15 06:47 -------- d-----w- c:\programdata\Malwarebytes

2013-05-15 06:47 . 2013-04-04 21:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-05-15 06:10 . 2013-05-15 06:10 2382848 ----a-w- c:\windows\SysWow64\mshtml.tlb

2013-05-15 06:10 . 2013-05-15 06:10 2382848 ----a-w- c:\windows\system32\mshtml.tlb

2013-05-15 06:10 . 2013-05-15 06:10 17818624 ----a-w- c:\windows\system32\mshtml.dll

2013-05-15 01:49 . 2013-04-10 06:01 265064 ----a-w- c:\windows\system32\drivers\dxgmms1.sys

2013-05-08 12:12 . 2013-05-08 12:12 -------- d-----w- c:\programdata\Browser Manager

2013-05-08 09:59 . 2013-05-08 09:59 -------- d-----w- c:\users\karrie\AppData\Roaming\Python-Eggs

2013-05-08 09:58 . 2013-05-08 10:05 -------- d-----w- c:\users\karrie\AppData\Roaming\BitLord

2013-05-08 09:55 . 2013-05-08 09:56 -------- d-----w- c:\program files (x86)\Settings Alerter

2013-04-28 17:32 . 2013-04-28 17:32 -------- d-----w- c:\program files (x86)\Common Files\Java

2013-04-28 17:31 . 2013-04-04 12:35 95648 ----a-w- c:\windows\SysWow64\WindowsAccessBridge-32.dll

2013-04-23 20:10 . 2013-04-12 14:45 1656680 ----a-w- c:\windows\system32\drivers\ntfs.sys

2013-04-20 16:22 . 2013-04-20 16:32 -------- d-----w- c:\users\karrie\AppData\Local\SuperFast

2013-04-20 16:22 . 2013-04-20 16:22 -------- d-----w- c:\users\karrie\AppData\Roaming\DSite

2013-04-20 16:01 . 2013-04-20 16:01 -------- d-----w- c:\users\karrie\AppData\Local\Programs

2013-04-20 14:45 . 2013-04-20 14:45 163504 ----a-w- c:\programdata\Microsoft\Windows\Sqm\Manifest\Sqm10144.bin

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-05-16 06:03 . 2012-05-04 03:48 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll

2013-05-15 10:01 . 2012-06-08 09:16 75016696 ----a-w- c:\windows\system32\MRT.exe

2013-05-15 05:46 . 2012-04-07 01:19 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2013-05-15 05:46 . 2012-02-20 17:29 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2013-05-02 09:06 . 2010-11-21 03:27 278800 ------w- c:\windows\system32\MpSigStub.exe

2013-04-13 05:49 . 2013-05-15 01:49 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll

2013-04-13 05:49 . 2013-05-15 01:49 350208 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll

2013-04-13 05:49 . 2013-05-15 01:49 308736 ----a-w- c:\windows\apppatch\AppPatch64\AcGenral.dll

2013-04-13 05:49 . 2013-05-15 01:49 111104 ----a-w- c:\windows\apppatch\AppPatch64\acspecfc.dll

2013-04-13 04:45 . 2013-05-15 01:49 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll

2013-04-13 04:45 . 2013-05-15 01:49 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll

2013-04-11 13:46 . 2012-06-03 16:09 861088 ----a-w- c:\windows\SysWow64\npDeployJava1.dll

2013-04-11 13:46 . 2012-02-20 17:29 782240 ----a-w- c:\windows\SysWow64\deployJava1.dll

2013-03-19 06:04 . 2013-04-10 20:39 5550424 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-19 05:46 . 2013-04-10 20:39 43520 ----a-w- c:\windows\system32\csrsrv.dll

2013-03-19 05:04 . 2013-04-10 20:39 3968856 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe

2013-03-19 05:04 . 2013-04-10 20:39 3913560 ----a-w- c:\windows\SysWow64\ntoskrnl.exe

2013-03-19 04:47 . 2013-04-10 20:39 6656 ----a-w- c:\windows\SysWow64\apisetschema.dll

2013-03-19 03:06 . 2013-04-10 20:39 112640 ----a-w- c:\windows\system32\smss.exe

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2012-11-13 23:32 129272 ----a-w- c:\users\karrie\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2012-11-13 23:32 129272 ----a-w- c:\users\karrie\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2012-11-13 23:32 129272 ----a-w- c:\users\karrie\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Advanced SystemCare Ultimate"="c:\program files (x86)\IObit\Advanced SystemCare Ultimate\ASCTray.exe" [2012-11-07 512384]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]

"IAStorIcon"="c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" [2010-11-06 283160]

"IObit Malware Fighter"="c:\program files (x86)\IObit\IObit Malware Fighter\IMF.exe" [2012-12-26 4474832]

"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-01-28 59720]

"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-02-20 152392]

"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]

"LoadAppInit_DLLs"=1 (0x1)

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]

"aux"=wdmaud.drv

.

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]

BootExecute REG_MULTI_SZ

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\IMFservice]

@="Service"

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]

@="Driver"

.

R2 AdvancedSystemCareService6;Advanced SystemCare Service 6;c:\program files (x86)\IObit\Advanced SystemCare Ultimate\ascsvc.exe [2012-11-27 1050496]

R2 AESTFilters;Andrea ST Filters Service;c:\program files\IDT\WDM\AESTSr64.exe [2009-03-03 89600]

R2 AMPPALR3;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service;c:\program files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-09-15 1166848]

R2 ASCAntivirusSrv;AdvancedSystemCareAntivirus;c:\program files (x86)\IObit\Advanced SystemCare Ultimate\ascavsvc.exe [2012-11-13 625536]

R2 BBSvc;BingBar Service;c:\program files (x86)\Microsoft\BingBar\7.1.391.0\BBSvc.exe [2012-06-11 193616]

R2 Bluetooth Device Monitor;Bluetooth Device Monitor;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-05-19 921664]

R2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe [2011-05-19 995392]

R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service;c:\program files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-06-03 134928]

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]

R2 cvhsvc;Client Virtualization Handler;c:\program files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE [2012-01-04 822624]

R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-11-06 13336]

R2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-04-04 418376]

R2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-04-04 701512]

R2 sftlist;Application Virtualization Client;c:\program files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2011-10-01 508776]

R2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [2011-08-18 1692480]

R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe [2012-07-13 160944]

R2 TurboB;Turbo Boost UI Monitor driver;c:\windows\system32\DRIVERS\TurboB.sys [2010-11-29 16120]

R2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-10-06 2655768]

R3 BBUpdate;BBUpdate;c:\program files (x86)\Microsoft\BingBar\7.1.391.0\SeaPort.exe [2012-06-11 240208]

R3 Bluetooth Media Service;Bluetooth Media Service;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe [2011-05-19 1335360]

R3 btmhsf;btmhsf;c:\windows\system32\DRIVERS\btmhsf.sys [2011-07-19 282624]

R3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys [2011-01-20 176096]

R3 FileMonitor;FileMonitor;c:\program files (x86)\IObit\IObit Malware Fighter\Drivers\win7_amd64\FileMonitor.sys [2012-01-06 21384]

R3 iBtFltCoex;iBtFltCoex;c:\windows\system32\DRIVERS\iBtFltCoex.sys [2011-07-20 59904]

R3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2010-10-15 317440]

R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-04-04 25928]

R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [2011-09-16 340240]

R3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2012-11-06 19456]

R3 RegFilter;RegFilter;c:\program files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\regfilter.sys [2012-07-05 33224]

R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys [2010-10-30 250984]

R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2010-10-26 406632]

R3 Sftfs;Sftfs;c:\windows\system32\DRIVERS\Sftfslh.sys [2011-10-01 764264]

R3 Sftplay;Sftplay;c:\windows\system32\DRIVERS\Sftplaylh.sys [2011-10-01 268648]

R3 Sftredir;Sftredir;c:\windows\system32\DRIVERS\Sftredirlh.sys [2011-10-01 25960]

R3 Sftvol;Sftvol;c:\windows\system32\DRIVERS\Sftvollh.sys [2011-10-01 22376]

R3 sftvsa;Application Virtualization Service Agent;c:\program files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2011-10-01 219496]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2012-11-06 57856]

R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2012-11-06 30208]

R3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;c:\program files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]

R3 UrlFilter;UrlFilter;c:\program files (x86)\IObit\IObit Malware Fighter\drivers\win7_amd64\UrlFilter.sys [2012-07-05 21904]

R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2012-12-13 54784]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-06-06 1255736]

R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184]

S2 IMFservice;IMF Service;c:\program files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe [2012-01-10 821592]

S3 tihub3;TI USB3 Hub Service;c:\windows\system32\DRIVERS\tihub3.sys [2011-07-20 136000]

S3 tixhci;TI XHCI Service;c:\windows\system32\DRIVERS\tixhci.sys [2011-07-20 406336]

.

.

Contents of the 'Scheduled Tasks' folder

.

2013-05-18 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-07 05:46]

.

2013-05-15 c:\windows\Tasks\PCDoctorBackgroundMonitorTask.job

- c:\program files\Dell Support Center\uaclauncher.exe [2012-04-13 06:11]

.

2012-12-09 c:\windows\Tasks\SystemToolsDailyTest.job

- c:\program files\Dell Support Center\uaclauncher.exe [2012-04-13 06:11]

.

.

--------- X64 Entries -----------

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]

@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]

2012-11-13 23:32 162552 ----a-w- c:\users\karrie\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]

@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]

2012-11-13 23:32 162552 ----a-w- c:\users\karrie\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]

@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]

2012-11-13 23:32 162552 ----a-w- c:\users\karrie\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]

@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"

[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]

2012-11-13 23:32 162552 ----a-w- c:\users\karrie\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SysTrayApp"="c:\program files\IDT\WDM\sttray64.exe" [2011-01-25 525312]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-04-20 168216]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-04-20 392472]

"Persistence"="c:\windows\system32\igfxpers.exe" [2011-04-20 416024]

"BTMTrayAgent"="c:\program files (x86)\Intel\Bluetooth\btmshell.dll" [2011-05-19 10365952]

"IntelPAN"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2011-09-16 1935120]

"IntelTBRunOnce"="wscript.exe" [2009-07-14 168960]

"Zune Launcher"="c:\program files\Zune\ZuneLauncher.exe" [2010-11-11 163568]

.

------- Supplementary Scan -------

.

uLocal Page = c:\windows\system32\blank.htm

uStart Page = hxxp://www.google.com

mLocal Page = c:\windows\SysWOW64\blank.htm

uInternet Settings,ProxyOverride = *.local

TCP: DhcpNameServer = 192.168.3.1

FF - ProfilePath - c:\users\karrie\AppData\Roaming\Mozilla\Firefox\Profiles\i8jnxhsd.default\

.

- - - - ORPHANS REMOVED - - - -

.

SafeBoot-65086281.sys

AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe

.

.

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_202_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_7_700_202_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_7_700_202_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Shockwave Flash Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]

@="0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]

@="ShockwaveFlash.ShockwaveFlash.11"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="ShockwaveFlash.ShockwaveFlash"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Macromedia Flash Factory Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]

@="FlashFactory.FlashFactory.1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="FlashFactory.FlashFactory"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2013-05-17 22:27:47

ComboFix-quarantined-files.txt 2013-05-18 05:27

.

Pre-Run: 433,113,485,312 bytes free

Post-Run: 432,901,013,504 bytes free

.

- - End Of File - - 5DDAB51B836487243185ED802EFA5937

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  • Staff

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove

    • Adobe Reader X (10.1.7)
      Java 7 Update 21
      Java™ 6 Update 31
      Java™ 7 Update 1 (64-bit)
      JavaFX 2.1.1

  • Please download and install
Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    You can download it from
http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from
here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

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I ran Malwarebytes but some of your instructions, I do not understand:

  • When the scan is complete, click OK, then Show Results to view the results. I did not get a 'Show Results' button
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected. I don't see this stuff at all
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply This did not happen
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt I could not find this file

What I did find was listed under 'Logs' on MBAM. I will list the info below.

Malwarebytes Anti-Malware (Trial) 1.75.0.1300

www.malwarebytes.org

Database version: v2013.05.18.08

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

karrie :: KARRIE-PC [administrator]

Protection: Enabled

5/18/2013 3:52:59 PM

mbam-log-2013-05-18 (15-52-59).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 225155

Time elapsed: 4 minute(s), 28 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

Here is the report from HijackThis:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 5:26:59 PM, on 5/18/2013

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v9.00 (9.00.8112.16483)

Boot mode: Normal

Running processes:

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASCTray.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\Monitor.exe

C:\Program Files (x86)\Dell DataSafe Local Backup\TOASTER.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\COMPONENTS\SCHEDULER\STSERVICE.EXE

C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe

C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASC.exe

C:\Program Files (x86)\Windows Live\Mail\wlmail.exe

C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe

C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe

C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

C:\Windows\SysWOW64\NOTEPAD.EXE

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Program Files (x86)\SRWare Iron\iron.exe

C:\Users\karrie\Downloads\HijackThis.exe

C:\Windows\SysWOW64\NOTEPAD.EXE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Advanced SystemCare Browser Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~2\IObit\ADVANC~4\BROWER~1\ASCPLU~1.DLL

O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll

O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll" (file missing)

O4 - HKLM\..\Run: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

O4 - HKLM\..\Run: [iObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart

O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKCU\..\Run: [Advanced SystemCare Ultimate] "C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASCTray.exe" /AutoStart

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Advanced SystemCare Service 6 (AdvancedSystemCareService6) - IObit - C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ascsvc.exe

O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Program Files\IDT\WDM\AESTSr64.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Service (AMPPALR3) - Intel Corporation - C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: AdvancedSystemCareAntivirus (ASCAntivirusSrv) - IOBit - C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ascavsvc.exe

O23 - Service: Bluetooth Device Monitor - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe

O23 - Service: Bluetooth Media Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe

O23 - Service: Bluetooth OBEX Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service (BTHSSecurityMgr) - Intel® Corporation - C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: Intel® Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

O23 - Service: IMF Service (IMFservice) - IObit - C:\Program Files (x86)\IObit\IObit Malware Fighter\IMFsrv.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\stlang64.dll,-10101 (STacSV) - IDT, Inc. - C:\Program Files\IDT\WDM\STacSV64.exe

O23 - Service: Intel® Turbo Boost Technology Monitor 2.0 (TurboBoost) - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

--

End of file - 10982 bytes

Computer seems to be running ok. Getting some strange popping with the sound on occasion.

While I was running MBAM, Advanced SystemCare popped up and said it had found a problem. It appears to be a BitLord item but this is a program I removed ( I thought I did anyway ) before I posted the first message, per requirements on the PINNED I'm infected - What do I do now? topic.

I sent the item to quarantine and here is a copy of the log, FYI.

[Protect2013051815]

DateTime=2013-05-18 14:28:56

5/18/2013 3:56:16 PM: C:\Users\karrie\Downloads\BitlordSetup.exe|DelFileAndBack=Backdoor.Hupigon.282701

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  • Staff

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

[*] Close all open windows and browsers/email, etc...

[*] Click on the "Fix Checked" button

[*] When completed, close the application.

  • NOTE**You can research each of those lines
>here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the add/on to be installed

    • Click Start

    [*]Make sure that the option Remove found threats is unticked

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]wait for the virus definitions to be downloaded

    [*]Wait for the scan to finish

When the scan is complete

  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here

Gringo

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Threats found with Eset:

C:\$WINDOWS.~Q\DATA\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NUXIWTVD\java[1].htm HTML/Iframe.B.Gen virus

C:\$WINDOWS.~Q\DATA\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T5CYE2CL\mx_nan_a[1].htm HTML/Iframe.B.Gen virus

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application

C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application

C:\Users\karrie\AppData\Roaming\DSite\UpdateProc\UpdateTask.exe Win32/InstallCore.BD application

C:\Users\karrie\Downloads\asc-setup.exe multiple threats

C:\Users\karrie\Downloads\imf-setup (1).exe a variant of Win32/Toolbar.Widgi application

C:\Users\karrie\Downloads\imf-setup (2).exe a variant of Win32/Toolbar.Widgi application

C:\Users\karrie\Downloads\imf-setup (3).exe a variant of Win32/Toolbar.Widgi application

C:\Users\karrie\Downloads\imf-setup.exe a variant of Win32/Toolbar.Widgi application

C:\Users\karrie\Downloads\movie_player_1280.exe a variant of Win32/InstallIQ application

I did remove 2 of the 3 start-up programs you recommended. I left iTunersHelper.

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  • Staff

Hello karrieann

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the code box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\$WINDOWS.~Q\DATA\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NUXIWTVD\java[1].htm"
    del /f /s /q "C:\$WINDOWS.~Q\DATA\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T5CYE2CL\mx_nan_a[1].htm"
    del /f /s /q "C:\Users\karrie\AppData\Roaming\DSite\UpdateProc\UpdateTask.exe"
    del /f /s /q "C:\Users\karrie\Downloads\asc-setup.exe multiple threats
    del /f /s /q "C:\Users\karrie\Downloads\imf-setup (1).exe"
    del /f /s /q "C:\Users\karrie\Downloads\imf-setup (2).exe"
    del /f /s /q "C:\Users\karrie\Downloads\imf-setup (3).exe"
    del /f /s /q "C:\Users\karrie\Downloads\imf-setup.exe"
    del /f /s /q "C:\Users\karrie\Downloads\movie_player_1280.exe"
    del %0


  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

About Java

  • During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.
    If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.
    Link to download latest version. -
install Java
How to disable java in your web browsers - Disable Java

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety
Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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I ran OTCleanit but i see that there are still some programs we used in my downloads.

Hijackthis

JRT

RogueKiller

AdwCleaner

DDS

Are these programs I should keep without fear of expensive paperweight looming over me..? Or should I use Revo to uninstall them?

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