Jump to content


Recommended Posts

the file fouind by malwarebytes was


located in admisntrator account appData\roaming\SAS_700_000.dat

my understanding is this is likely created by a trojan,

have attached the dds and attach file

I am cocnerned about about getting rid of the file that created it and hopefully getting some idea of what type of data it steals




Link to post
Share on other sites

  • Staff

Hello jerry101010

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.


Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.


Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.


Link to post
Share on other sites

  • Staff

Hello jerry101010

Please read my opening post.

please read my signature.

please only copy and paste the reports into the topic.

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?


Link to post
Share on other sites

okay sorry for the previous attachment - combofix log

ComboFix 13-05-14.01 - peter 05/14/2013 22:17:55.3.4 - x64

Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.7988.5447 [GMT -5:00]

Running from: c:\users\peter\Downloads\ComboFix.exe

AV: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

FW: COMODO Firewall *Enabled* {8F7746F7-FE68-E084-3B6C-7404A51E8FB3}

SP: AVG AntiVirus Free Edition 2013 *Disabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

SP: COMODO Antivirus *Disabled/Outdated* {0C2D2636-923D-EE52-2A83-E643204A8275}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}



((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))









((((((((((((((((((((((((( Files Created from 2013-04-15 to 2013-05-15 )))))))))))))))))))))))))))))))



2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\Public\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\peter.peter-THINK\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\peter-old\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\pete\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\Guest\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\Administrator.peter-THINK\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\test\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\temper\AppData\Local\temp

2013-05-15 03:30 . 2013-05-15 03:30 -------- d-----w- c:\users\Administrator\AppData\Local\temp

2013-05-15 00:05 . 2013-05-15 00:05 -------- d-----w- c:\windows\ERUNT

2013-05-15 00:05 . 2013-05-15 00:05 -------- d-----w- C:\JRT

2013-05-14 23:46 . 2013-05-14 23:46 121 ----a-w- c:\windows\DeleteOnReboot.bat

2013-05-02 14:59 . 2013-05-02 14:58 39768 ----a-w- c:\windows\system32\drivers\avgtpx64.sys

2013-05-02 14:59 . 2013-05-02 14:59 -------- d-----w- c:\program files (x86)\AVG SafeGuard toolbar

2013-04-30 23:57 . 2013-04-30 23:57 9728 ---ha-w- c:\windows\SysWow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll

2013-04-30 23:56 . 2013-04-30 23:56 648192 ----a-w- c:\windows\system32\d3d10level9.dll

2013-04-27 17:46 . 2013-04-27 17:46 -------- d-----w- c:\program files\Microsoft Mouse and Keyboard Center

2013-04-25 17:21 . 2013-04-25 17:21 -------- d-----w- c:\users\peter\Tracing

2013-04-24 17:22 . 2013-04-12 14:45 1656680 ----a-w- c:\windows\system32\drivers\ntfs.sys




(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))


2013-05-14 23:32 . 2012-04-02 15:09 692104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2013-05-14 23:32 . 2011-08-28 02:55 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2013-05-14 18:21 . 2010-06-24 17:33 22240 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll

2013-04-25 10:05 . 2013-01-17 00:51 96800 ----a-w- c:\windows\system32\drivers\inspect.sys

2013-04-23 14:04 . 2013-01-25 03:43 437176 ----a-w- c:\windows\system32\guard64.dll

2013-04-23 14:04 . 2013-01-25 03:43 348048 ----a-w- c:\windows\SysWow64\guard32.dll

2013-04-15 17:38 . 2013-01-17 00:51 48360 ----a-w- c:\windows\system32\drivers\cmdhlp.sys

2013-04-15 17:38 . 2013-01-17 00:51 706560 ----a-w- c:\windows\system32\drivers\cmdguard.sys

2013-04-15 17:38 . 2013-01-17 00:51 23168 ----a-w- c:\windows\system32\drivers\cmderd.sys

2013-04-15 17:38 . 2013-01-25 03:43 43216 ----a-w- c:\windows\system32\cmdcsr.dll

2013-04-15 17:38 . 2013-01-25 03:42 343760 ----a-w- c:\windows\system32\cmdvrt64.dll

2013-04-15 17:38 . 2013-01-25 03:42 45776 ----a-w- c:\windows\system32\cmdkbd64.dll

2013-04-15 17:38 . 2013-01-25 03:42 276688 ----a-w- c:\windows\SysWow64\cmdvrt32.dll

2013-04-15 17:38 . 2013-01-25 03:42 40656 ----a-w- c:\windows\SysWow64\cmdkbd32.dll

2013-04-10 16:53 . 2010-11-12 23:24 72702784 ----a-w- c:\windows\system32\MRT.exe

2013-04-04 22:40 . 2013-04-04 22:40 524585528 ----a-w- c:\windows\SysWow64\DNS12ServicePack1.exe

2013-04-04 19:50 . 2011-11-04 19:27 25928 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-04-02 18:53 . 2009-07-14 02:36 152576 ----a-w- c:\windows\SysWow64\msclmd.dll

2013-04-02 18:53 . 2009-07-14 02:36 175616 ----a-w- c:\windows\system32\msclmd.dll

2013-04-01 22:09 . 2009-07-14 00:10 22368 ----a-w- c:\windows\system32\drivers\WS2IFSL.SYS

2013-03-29 07:53 . 2013-03-29 07:53 246072 ----a-w- c:\windows\system32\drivers\avgidsdrivera.sys

2013-03-21 08:08 . 2013-03-21 08:08 240952 ----a-w- c:\windows\system32\drivers\avgtdia.sys

2013-03-19 06:04 . 2013-04-10 13:40 5550424 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-19 05:46 . 2013-04-10 13:40 43520 ----a-w- c:\windows\system32\csrsrv.dll

2013-03-19 05:04 . 2013-04-10 13:40 3968856 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe

2013-03-19 05:04 . 2013-04-10 13:40 3913560 ----a-w- c:\windows\SysWow64\ntoskrnl.exe

2013-03-19 04:47 . 2013-04-10 13:40 6656 ----a-w- c:\windows\SysWow64\apisetschema.dll

2013-03-19 03:06 . 2013-04-10 13:40 112640 ----a-w- c:\windows\system32\smss.exe

2013-03-01 14:31 . 2013-03-01 14:31 53248 ----a-w- c:\users\peter\AppData\Roaming\Microsoft\Installer\{0369F866-2CE0-4EB9-B426-88FA122C6E82}\ARPPRODUCTICON.exe

2013-03-01 14:31 . 2013-03-01 14:31 53248 ----a-w- c:\users\peter\AppData\Roaming\Microsoft\Installer\{6E6E7725-C7BC-4C39-8B3F-14B67331A120}\ARPPRODUCTICON.exe

2013-03-01 03:36 . 2013-04-10 13:40 3153408 ----a-w- c:\windows\system32\win32k.sys

2013-02-15 06:08 . 2013-04-10 13:40 44032 ----a-w- c:\windows\system32\tsgqec.dll

2013-02-15 06:06 . 2013-04-10 13:40 3717632 ----a-w- c:\windows\system32\mstscax.dll

2013-02-15 06:02 . 2013-04-10 13:40 158720 ----a-w- c:\windows\system32\aaclient.dll

2013-02-15 04:37 . 2013-04-10 13:40 3217408 ----a-w- c:\windows\SysWow64\mstscax.dll

2013-02-15 04:34 . 2013-04-10 13:40 131584 ----a-w- c:\windows\SysWow64\aaclient.dll

2013-02-15 03:25 . 2013-04-10 13:40 36864 ----a-w- c:\windows\SysWow64\tsgqec.dll



((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))



*Note* empty entries & legit default entries are not shown




"ISUSPM"="c:\programdata\FLEXnet\Connect\11\ISUSPM.exe" [2011-10-13 2068856]

"HeadSetupApp"="c:\program files (x86)\Sennheiser\HeadSetup\HeadSet_up.exe" [2011-11-24 2389504]



"AVG_UI"="c:\program files (x86)\AVG\AVG2013\avgui.exe" [2013-04-29 4408368]

"TSMResident"="c:\program files (x86)\ThinkPad\Tablet Shortcut\TSMRESIDENT.EXE" [2012-01-27 485336]

"TabletButton"="c:\program files (x86)\ThinkPad\Tablet Shortcut\TabletButton.EXE" [2010-10-28 468328]

"PWMTRV"="c:\progra~2\ThinkPad\UTILIT~1\PWMTR64V.DLL" [2013-01-09 6000936]

"ISUSPM"="c:\programdata\FLEXnet\Connect\11\\isuspm.exe" [2011-10-13 2068856]

"Intuit SyncManager"="c:\program files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2012-10-26 2643320]

"IMSS"="c:\program files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe" [2010-05-03 112152]

"DNS7reminder"="c:\program files (x86)\Nuance\NaturallySpeaking12\Ereg\Ereg.exe" [2010-10-27 328992]


c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

Digital Line Detect.lnk - c:\program files (x86)\Digital Line Detect\DLG.exe [2010-11-5 50688]

Intuit Data Protect.lnk - c:\program files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe [2012-12-6 6186872]



"ConsentPromptBehaviorAdmin"= 0 (0x0)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableLUA"= 0 (0x0)

"EnableUIADesktopToggle"= 0 (0x0)

"PromptOnSecureDesktop"= 0 (0x0)

"DisableCAD"= 1 (0x1)

"SoftwareSASGeneration"= 1 (0x1)



"DisallowCpl"= 1 (0x1)


[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]

"LoadAppInit_DLLs"=1 (0x1)


[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]




Notification Packages REG_MULTI_SZ scecli c:\program files\ThinkVantage Fingerprint Software\psqlpwd.dll


R1 CFRMD;CFRMD;c:\windows\system32\DRIVERS\CFRMD.sys [x]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files (x86)\AVG\AVG2013\avgidsagent.exe [2013-04-25 4936752]

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]

R2 SecomUpdateService;SecomUpdateService;c:\program files (x86)\Common Files\Sennheiser\SecomUpdateService.exe [2011-11-24 301056]

R2 smihlp;SMI Helper Driver (smihlp);c:\program files\ThinkVantage Fingerprint Software\smihlp.sys [x]

R3 ADMonitor;AD Monitor;c:\windows\system32\ADMonitor.exe [2010-10-21 130048]

R3 AMPPAL;Intel® Centrino® Wireless Bluetooth® + High Speed Virtual Adapter;c:\windows\system32\DRIVERS\AMPPAL.sys [2012-03-15 198144]

R3 cmdvirth;COMODO Virtual Service Manager;c:\program files\COMODO\COMODO Internet Security\cmdvirth.exe [2013-04-15 158928]

R3 DisplayLinkUsbPort;DisplayLink USB Device;c:\windows\system32\DRIVERS\DisplayLinkUsbPort_5.6.31854.0.sys [2011-09-28 17408]

R3 DozeSvc;Lenovo Doze Mode Service;c:\program files (x86)\ThinkPad\Utilities\DZSVC64.EXE [2013-01-09 320576]

R3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\DRIVERS\ivusb.sys [2010-07-29 29720]

R3 NETw5s64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 - 64 Bit;c:\windows\system32\DRIVERS\NETw5s64.sys [x]

R3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;c:\windows\system32\DRIVERS\netw5v64.sys [2009-06-10 5434368]

R3 pmxdrv;pmxdrv;c:\windows\system32\drivers\pmxdrv.sys [2010-11-05 31152]

R3 PwmEWSvc;Cisco EnergyWise Enabler;c:\program files (x86)\ThinkPad\Utilities\PWMEWSVC.EXE [2013-01-09 1664296]

R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS [2009-06-10 292864]

R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS [2009-06-10 1485312]

R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS [2009-06-10 740864]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 59392]

R3 TurboBoost;TurboBoost;c:\program files\Intel\TurboBoost\TurboBoost.exe [2009-09-30 126392]

R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2012-12-13 54784]

R3 USBPNPA;USB PnP Sound Device Interface;c:\windows\system32\drivers\CM10864.sys [x]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2013-04-02 1255736]

R4 LENOVO.MICMUTE;Lenovo Microphone Mute;c:\program files\LENOVO\HOTKEY\MICMUTE.exe [2012-08-25 127072]

R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-23 57184]

S0 AVGIDSHA;AVGIDSHA;c:\windows\system32\DRIVERS\avgidsha.sys [2013-02-08 71480]

S0 Avgloga;AVG Logging Driver;c:\windows\system32\DRIVERS\avgloga.sys [2013-02-08 311096]

S0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\DRIVERS\avgmfx64.sys [2013-02-08 116536]

S0 Avgrkx64;AVG Anti-Rootkit Driver;c:\windows\system32\DRIVERS\avgrkx64.sys [2013-02-08 45880]

S0 dlkmdldr;dlkmdldr;c:\windows\system32\drivers\dlkmdldr.sys [2011-04-10 13936]

S0 DzHDD64;DzHDD64;c:\windows\System32\DRIVERS\DzHDD64.sys [2013-01-09 29512]

S0 TPDIGIMN;TPDIGIMN;c:\windows\System32\DRIVERS\ApsHM64.sys [2011-03-30 23664]

S1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\DRIVERS\avgidsdrivera.sys [2013-03-29 246072]

S1 Avgldx64;AVG AVI Loader Driver;c:\windows\system32\DRIVERS\avgldx64.sys [2013-02-08 206136]

S1 Avgtdia;AVG TDI Driver;c:\windows\system32\DRIVERS\avgtdia.sys [2013-03-21 240952]

S1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx64.sys [2013-05-02 39768]

S1 cmderd;COMODO Internet Security Eradication Driver;c:\windows\system32\DRIVERS\cmderd.sys [2013-04-15 23168]

S1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\DRIVERS\cmdguard.sys [2013-04-15 706560]

S1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\DRIVERS\cmdhlp.sys [2013-04-15 48360]

S1 lenovo.smi;Lenovo System Interface Driver;c:\windows\system32\DRIVERS\smiifx64.sys [2010-09-07 15472]

S2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-05-14 759048]

S2 ASRSVC;ASR Service;c:\program files (x86)\ThinkPad\Tablet Shortcut\ASR\ASRSVC.exe [2010-10-28 79136]

S2 ATService;AuthenTec Fingerprint Service;c:\windows\system32\ATService.exe [2010-10-21 2715456]

S2 avgwd;AVG WatchDog;c:\program files (x86)\AVG\AVG2013\avgwdsvc.exe [2013-04-18 283136]

S2 CLPSLauncher;COMODO LPS Launcher;c:\program files (x86)\Common Files\COMODO\launcher_service.exe [2013-03-29 70352]

S2 DisplayLinkService;DisplayLinkManager;c:\program files\DisplayLink Core Software\DisplayLinkManager.exe [2011-04-10 9663848]

S2 DragonSvc;Dragon Service;c:\program files (x86)\Common Files\Nuance\dgnsvc.exe [2013-02-11 311184]

S2 dtsvc;Data Transfer Service;c:\windows\system32\DTS.exe [2010-10-21 117760]

S2 GeekBuddyRSP;GeekBuddyRSP Service;c:\program files (x86)\Common Files\COMODO\GeekBuddyRSP.exe [2013-03-13 1851088]

S2 HsfXAudioService;HsfXAudioService;c:\windows\system32\svchost.exe [2009-07-14 27136]

S2 LENOVO.CAMMUTE;Lenovo Camera Mute;c:\program files\Lenovo\Communications Utility\CAMMUTE.exe [2012-01-16 43584]

S2 LENOVO.TPKNRSVC;Lenovo Keyboard Noise Reduction;c:\program files\Lenovo\Communications Utility\TPKNRSVC.exe [2012-01-16 62016]

S2 Lenovo.VIRTSCRLSVC;Lenovo Auto Scroll;c:\program files\LENOVO\VIRTSCRL\lvvsst.exe [2011-07-12 133992]

S2 QBVSS;QBIDPService;c:\program files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe [2011-08-20 1248256]

S2 TabletServiceISD;TabletServiceISD;c:\program files\Tablet\ISD\ISD_Tablet.exe [2012-04-10 5650296]

S2 TabletSVC;TABLET Service;c:\program files (x86)\ThinkPad\Tablet Shortcut\TSMService.exe [2012-02-08 83920]

S2 TouchServiceISD;Wacom ISD Touch Service;c:\program files\Tablet\ISD\ISD_TouchService.exe [2012-04-10 449912]

S2 TPHKLOAD;Lenovo Hotkey Client Loader;c:\program files\LENOVO\HOTKEY\TPHKLOAD.exe [2012-12-18 127120]

S2 TPHKSVC;On Screen Display;c:\program files\LENOVO\HOTKEY\TPHKSVC.exe [2012-12-04 125504]

S2 TurboB;Turbo Boost UI Monitor driver;c:\windows\system32\DRIVERS\TurboB.sys [2009-09-30 12728]

S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-05-03 2533400]

S2 vToolbarUpdater15.0.1;vToolbarUpdater15.0.1;c:\program files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.0.1\ToolbarUpdater.exe [2013-05-02 990896]

S3 CAXHWAZL;CAXHWAZL;c:\windows\system32\DRIVERS\CAXHWAZL.sys [2009-06-30 292864]

S3 dc3d;MS Hardware Device Detection Driver (USB);c:\windows\system32\DRIVERS\dc3d.sys [2012-11-26 75904]

S3 dlkmd;dlkmd;c:\windows\system32\drivers\dlkmd.sys [2011-04-10 206960]

S3 e1kexpress;Intel® PRO/1000 PCI Express Network Connection Driver K;c:\windows\system32\DRIVERS\e1k62x64.sys [2011-07-20 342704]

S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys [2009-09-17 56344]

S3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys [2010-02-26 158976]

S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2011-08-23 317440]

S3 Point64;Microsoft Mouse and Keyboard Center Filter Driver;c:\windows\system32\DRIVERS\point64.sys [2013-01-29 50800]

S3 Power Manager DBC Service;Power Manager DBC Service;c:\program files (x86)\ThinkPad\Utilities\PWMDBSVC.EXE [2013-01-09 1665832]

S3 Rockey_USB;Feitian ROCKEY4 USB Service;c:\windows\system32\DRIVERS\Rockey4USB.sys [2010-11-22 16384]

S3 SmbDrvI;SmbDrvI;c:\windows\system32\DRIVERS\Smb_driver_Intel.sys [2012-10-18 44344]

S3 TVTI2C;Lenovo SM bus driver;c:\windows\system32\DRIVERS\Tvti2c.sys [2009-09-24 41536]

S3 wacomvthid;Virtual Touch Driver;c:\windows\system32\DRIVERS\WacomVTHid.sys [2010-12-02 16368]

S3 wisdpen;Wacom Penabled MiniDriver;c:\windows\system32\DRIVERS\wisdpen.sys [2012-04-10 44656]



Contents of the 'Scheduled Tasks' folder


2013-05-15 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-02 23:32]


2013-05-06 c:\windows\Tasks\PCDoctorBackgroundMonitorTask.job

- c:\program files\PC-Doctor\uaclauncher.exe [2011-06-27 15:06]


2013-05-14 c:\windows\Tasks\SystemToolsDailyTest.job

- c:\program files\PC-Doctor\uaclauncher.exe [2011-06-27 15:06]



--------- X64 Entries -----------




"FingerPrintSoftwareSplashScreen"="c:\program files\Lenovo Fingerprint Software\SplashScreen.exe \s" [X]

"FingerPrintSoftware"="c:\program files\Lenovo Fingerprint Software\fpapp.exe \s" [X]

"COMODO Internet Security"="c:\program files\COMODO\COMODO Internet Security\cistray.exe" [2013-04-15 3603152]

"TpShocks"="TpShocks.exe" [2011-03-29 380776]

"SmartAudio"="c:\program files\CONEXANT\SAII\SAIICpl.exe" [2009-11-15 307768]

"Persistence"="c:\windows\system32\igfxpers.exe" [2011-05-31 416024]

"MFNetworkScanUtility"="c:\program files\Canon\Canon MF Network Scan Utility\CNMFSUT6.EXE" [2009-12-15 508312]

"LENOVO.TPKNRRES"="c:\program files\Lenovo\Communications Utility\TPKNRRES.exe" [2012-01-16 44096]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-05-31 168216]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-05-31 392472]

"cssauth"="c:\program files\Lenovo\Client Security Solution\cssauth.exe" [2011-06-10 5990200]

"Cm108Sound"="c:\windows\Syswow64\cm108.dll" [2011-06-22 8146944]

"ATUpdatePBA.ltp"="c:\windows\SysWOW64\ATUpdatePBA.exe" [2010-10-21 226624]

"AcWin7Hlpr"="c:\program files (x86)\Lenovo\Access Connections\AcTBenabler.exe" [2013-01-17 65016]


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost - LocalService



------- Supplementary Scan -------


uLocal Page = c:\windows\system32\blank.htm

uStart Page = hxxp://lenovo.msn.com

mLocal Page = c:\windows\system32\blank.htm

uInternet Settings,ProxyOverride = *.local

TCP: DhcpNameServer =

TCP: Interfaces\{62164B09-9007-4361-B946-9A262F57F972}: NameServer =,

TCP: Interfaces\{CF1967D7-316B-4421-874F-C71621B2B92F}: NameServer =,

FF - ProfilePath - c:\users\peter\AppData\Roaming\Mozilla\Firefox\Profiles\febeprof.final profile\

FF - prefs.js: browser.startup.homepage - hxxp://news.google.com/


- - - - ORPHANS REMOVED - - - -


Toolbar-Locked - (no file)

Wow6432Node-HKCU-Run-ROC_ROC_APR2013_AV - c:\users\peter\AppData\Roaming\AVG April 2013 Campaign\AVG-Secure-Search-Update.exe

Wow6432Node-HKU-Default-RunOnce-SPReview - c:\windows\System32\SPReview\SPReview.exe

HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start

AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe




--------------------- LOCKED REGISTRY KEYS ---------------------


[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\Approved Extensions]

@Denied: (2) (LocalSystem)






















[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\ApprovedExtensionsMigration]

@Denied: (2) (LocalSystem)



[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]

@Denied: (2) (LocalSystem)







@Denied: (A 2) (Everyone)














@Denied: (A 2) (Everyone)











@Denied: (A 2) (Everyone)














@Denied: (A 2) (Everyone)

@="Shockwave Flash Object"













@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1"












@Denied: (A 2) (Everyone)

@="Macromedia Flash Factory Object"










@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_7_700_202.ocx, 1"












@Denied: (A 2) (Everyone)










[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]

@Denied: (A) (Everyone)



[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]

@Denied: (A) (Everyone)


[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]


"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"



@Denied: (A) (Users)

@Denied: (A) (Everyone)

@Allowed: (B 1 2 3 4 5) (S-1-5-20)




@Denied: (Full) (Everyone)


Completion time: 2013-05-14 22:35:20

ComboFix-quarantined-files.txt 2013-05-15 03:35

ComboFix2.txt 2013-04-02 07:58

ComboFix3.txt 2013-04-01 21:16


Pre-Run: 155,955,552,256 bytes free

Post-Run: 155,793,866,752 bytes free


- - End Of File - - DAE75685ED242DFDDA475E39FC15808E

Link to post
Share on other sites

  • Staff


These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove

    • Adobe Reader X (10.1.6)
      Java 2 Runtime Environment, SE v1.4.2_08
      Java 7 Update 10
      Java 6 Update 2

  • Please download and install
Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.


Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    You can download it from
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from
here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?


Link to post
Share on other sites

Malwarebytes Anti-Malware


Database version: v2013.05.14.03

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16576

peter :: PETER-THINK [administrator]

5/18/2013 12:08:51 PM

MBAM-log-2013-05-18 (14-37-41).txt

Scan type: Full scan (C:\|D:\|E:\|Q:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 701930

Time elapsed: 2 hour(s), 14 minute(s), 30 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 1

C:\Users\peter\AppData\Roaming\SAS7_000.DAT (Stolen.Data) -> No action taken.


Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 2:38:47 PM, on 5/18/2013

Platform: Windows 7 SP1 (WinNT 6.00.3505)

MSIE: Internet Explorer v10.0 (10.00.9200.16576)

Boot mode: Normal

Running processes:

C:\Program Files\LENOVO\HOTKEY\tposdsvc.exe

C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe

C:\Program Files\Lenovo\Zoom\TpScrex.exe

C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe

C:\Program Files (x86)\Lenovo\Access Connections\AcDeskBandHlpr.exe

C:\Program Files\Lenovo\Communications Utility\TpKnrres.exe


C:\Program Files (x86)\Sennheiser\HeadSetup\HeadSet_up.exe

C:\Program Files (x86)\Digital Line Detect\DLG.exe



C:\Program Files (x86)\AVG\AVG2013\avgui.exe

C:\Program Files (x86)\ThinkPad\Tablet Shortcut\TSMResident.exe


C:\Program Files\Conexant\SAII\SmartAudio.exe


C:\Program Files (x86)\LENOVO\Message Center Plus\MCPLaunch.exe

C:\Program Files (x86)\Mozilla Firefox\firefox.exe


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://lenovo.msn.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MIF5BA~1\Office14\GROOVEEX.DLL

O2 - BHO: Bho - {73A89C60-CF59-4EC7-9215-9B7EF05ECEA4} - C:\PROGRA~2\Nuance\NATURA~1\Program\ieShim.dll

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_02\bin\ssv.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL

O2 - BHO: Password Manager Browser Helper Object - {BF468356-BB7E-42D7-9F15-4F3B9BCFCED2} - C:\Program Files (x86)\Lenovo\Client Security Solution\tvtpwm_ie_com.dll

O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)

O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2013\avgui.exe" /TRAYONLY

O4 - HKLM\..\Run: [TSMResident] "C:\Program Files (x86)\ThinkPad\Tablet Shortcut\TSMRESIDENT.EXE" /r

O4 - HKLM\..\Run: [TabletButton] "C:\Program Files (x86)\ThinkPad\Tablet Shortcut\TabletButton.EXE" /STARTUP

O4 - HKLM\..\Run: [PWMTRV] rundll32 C:\PROGRA~2\ThinkPad\UTILIT~1\PWMTR64V.DLL,PwrMgrBkGndMonitor

O4 - HKLM\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler

O4 - HKLM\..\Run: [intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup

O4 - HKLM\..\Run: [iMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"

O4 - HKLM\..\Run: [DNS7reminder] "C:\Program Files (x86)\Nuance\NaturallySpeaking12\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking12\Ereg.ini"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKCU\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler

O4 - HKCU\..\Run: [HeadSetupApp] C:\Program Files (x86)\Sennheiser\HeadSetup\HeadSet_up.exe -nofade

O4 - Global Startup: Digital Line Detect.lnk = C:\Program Files (x86)\Digital Line Detect\DLG.exe

O4 - Global Startup: Intuit Data Protect.lnk = C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)

O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra button: (no name) - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - C:\Program Files (x86)\Lenovo\Client Security Solution\tvtpwm_ie_com.dll

O9 - Extra 'Tools' menuitem: Lenovo Password Manager... - {F4F55DC8-0B69-4DFE-BA94-CB677B88B2A3} - C:\Program Files (x86)\Lenovo\Client Security Solution\tvtpwm_ie_com.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O17 - HKLM\System\CCS\Services\Tcpip\..\{62164B09-9007-4361-B946-9A262F57F972}: NameServer =,

O17 - HKLM\System\CCS\Services\Tcpip\..\{CF1967D7-316B-4421-874F-C71621B2B92F}: NameServer =,

O18 - Protocol: intu-help-qb5 - {867FCB77-9823-4CD6-8210-D85F968D466F} - C:\Program Files (x86)\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll

O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O23 - Service: ABBYY FineReader 9.0 Sprint Licensing Service (ABBYY.Licensing.FineReader.Sprint.9.0) - ABBYY - C:\Program Files (x86)\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe

O23 - Service: AcPrfMgrSvc - Lenovo - C:\Program Files (x86)\Lenovo\Access Connections\AcPrfMgrSvc.exe

O23 - Service: AcSvc - Lenovo - C:\Program Files (x86)\Lenovo\Access Connections\AcSvc.exe

O23 - Service: AD Monitor (ADMonitor) - Unknown owner - C:\Windows\system32\ADMonitor.exe (file missing)

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

O23 - Service: ASR Service (ASRSVC) - Lenovo Group Limited - C:\Program Files (x86)\ThinkPad\Tablet Shortcut\ASR\ASRSVC.exe

O23 - Service: AuthenTec Fingerprint Service (ATService) - Unknown owner - C:\Windows\system32\ATService.exe (file missing)

O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgidsagent.exe

O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2013\avgwdsvc.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: COMODO LPS Launcher (CLPSLauncher) - Comodo Security Solutions Inc. - C:\Program Files (x86)\Common Files\COMODO\launcher_service.exe

O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe

O23 - Service: COMODO Virtual Service Manager (cmdvirth) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdvirth.exe

O23 - Service: Crypkey License - Unknown owner - crypserv.exe (file missing)

O23 - Service: DisplayLinkManager (DisplayLinkService) - DisplayLink Corp. - C:\Program Files\DisplayLink Core Software\DisplayLinkManager.exe

O23 - Service: Lenovo Doze Mode Service (DozeSvc) - Lenovo. - C:\Program Files (x86)\ThinkPad\Utilities\DZSVC64.EXE

O23 - Service: Dragon Service (DragonSvc) - Nuance Communications, Inc. - C:\Program Files (x86)\Common Files\Nuance\dgnsvc.exe

O23 - Service: Data Transfer Service (dtsvc) - Unknown owner - C:\Windows\system32\DTS.exe (file missing)

O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe

O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)

O23 - Service: GeekBuddyRSP Service (GeekBuddyRSP) - Comodo Security Solutions, Inc. - C:\Program Files (x86)\Common Files\COMODO\GeekBuddyRSP.exe

O23 - Service: Lenovo PM Service (IBMPMSVC) - Unknown owner - C:\Windows\system32\ibmpmsvc.exe (file missing)

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Lenovo Camera Mute (LENOVO.CAMMUTE) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\CAMMUTE.exe

O23 - Service: Lenovo Keyboard Noise Reduction (LENOVO.TPKNRSVC) - Lenovo Group Limited - C:\Program Files\Lenovo\Communications Utility\TPKNRSVC.exe

O23 - Service: Lenovo Auto Scroll (Lenovo.VIRTSCRLSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\VIRTSCRL\lvvsst.exe

O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)

O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Power Manager DBC Service - Lenovo - C:\Program Files (x86)\ThinkPad\Utilities\PWMDBSVC.EXE

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: Cisco EnergyWise Enabler (PwmEWSvc) - Lenovo Group Limited - C:\Program Files (x86)\ThinkPad\Utilities\PWMEWSVC.EXE

O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

O23 - Service: QBIDPService (QBVSS) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\DataProtect\QBIDPService.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)

O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: SecomUpdateService - Unknown owner - C:\Program Files (x86)\Common Files\Sennheiser\SecomUpdateService.exe

O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)

O23 - Service: System Update (SUService) - Unknown owner - C:\Program Files (x86)\Lenovo\System Update\SUService.exe

O23 - Service: TabletServiceISD - Wacom Technology, Corp. - C:\Program Files\Tablet\ISD\ISD_Tablet.exe

O23 - Service: TABLET Service (TabletSVC) - Lenovo Group Limited - C:\Program Files (x86)\ThinkPad\Tablet Shortcut\TSMService.exe

O23 - Service: ThinkVantage Registry Monitor Service - Lenovo Group Limited - C:\Program Files (x86)\Common Files\Lenovo\tvt_reg_monitor_svc.exe

O23 - Service: Wacom ISD Touch Service (TouchServiceISD) - Wacom Technology, Corp. - C:\Program Files\Tablet\ISD\ISD_TouchService.exe

O23 - Service: ThinkPad HDD APS Logging Service (TPHDEXLGSVC) - Unknown owner - C:\Windows\System32\TPHDEXLG64.exe (file missing)

O23 - Service: Lenovo Hotkey Client Loader (TPHKLOAD) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\TPHKLOAD.exe

O23 - Service: On Screen Display (TPHKSVC) - Lenovo Group Limited - C:\Program Files\LENOVO\HOTKEY\TPHKSVC.exe

O23 - Service: TurboBoost - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe

O23 - Service: TVT Backup Service - Lenovo Group Limited - C:\Program Files (x86)\Lenovo\Rescue and Recovery\rrservice.exe

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)

O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)

O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)

O23 - Service: vToolbarUpdater15.0.1 - Unknown owner - C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\15.0.1\ToolbarUpdater.exe

O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)

O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)

O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)


End of file - 16485 bytes

everything seems okay except for same error in mwm

Link to post
Share on other sites

  • Staff


Did you update MBAM before you ran it?

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler
      O4 - HKLM\..\Run: [intuit SyncManager] C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKCU\..\Run: [iSUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler
      O4 - HKCU\..\Run: [HeadSetupApp] C:\Program Files (x86)\Sennheiser\HeadSetup\HeadSet_up.exe -nofade

[*] Close all open windows and browsers/email, etc...

[*] Click on the "Fix Checked" button

[*] When completed, close the application.

  • NOTE**You can research each of those lines
>here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the add/on to be installed

    • Click Start

    [*]Make sure that the option Remove found threats is unticked

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]wait for the virus definitions to be downloaded

    [*]Wait for the scan to finish

When the scan is complete

  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here


Link to post
Share on other sites

  • Staff

Hello jerry101010

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the code box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\Users\peter\Downloads\FoxitReader531.0606_enu_Setup.exe"
    del %0

  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.


Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

About Java

  • During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.
    If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.
    Link to download latest version. -
install Java
How to disable java in your web browsers - Disable Java

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum


There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.


Link to post
Share on other sites

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.