Jump to content

FBI Moneypak - blocking safe mode.


Recommended Posts

Windows Vista 32-bit

AVG Internet Security - up to date

MWAM - found one trojan named as a skype file. - cleaned.

FBI Moneypaq

No access to safemode - when you log into safemode, it reboots and puts me back into regular windows mode.

I can log into other profiles without a problem. Currently working from a brand new account on the same machine.

Latest MBAM/AVG/Downloaded DDS.scr (not merged yet).

What data do you need to help me troubleshoot this?

Thank you kindly,

Scott

Link to post
Share on other sites

Welcome to the forum, here's how we deal with that malware:

  1. Please download Farbar Recovery Scan Tool and save it to a flash drive.
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    Plug the flash drive into the infected PC.
  2. If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
    If you are using Vista or Windows 7 enter System Recovery Options.
    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.

To make a repair disk on Windows 7 consult: http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

[*]On the System Recovery Options menu you will get the following options:


    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt
      Select Command Prompt
      Once in the Command Prompt:

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]Press Scan button.

[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

MrC

Link to post
Share on other sites

Dude, that is an awesome work around to use the USB stick from the command prompt, in the repair computer menu. Love it. Scanning running now....

Here we go:

Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 12-05-2013

Ran by SYSTEM on 13-05-2013 10:36:21

Running from G:\

Windows Vista Home Premium (X86) OS Language: English(US)

Internet Explorer Version 9

Boot Mode: Recovery

The current controlset is ControlSet001

ATTENTION!:=====> FRST is updated to run from normal or Safe mode to produce a full FRST.txt log and Addition.txt log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [] [x]

HKLM\...\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe" [1151152 2013-02-26] ()

HKLM\...\Run: [dlcxmon.exe] "C:\Program Files\Dell Photo AIO Printer 926\dlcxmon.exe" [292336 2007-01-12] ()

HKLM\...\Run: [MemoryCardManager] "C:\Program Files\Dell Photo AIO Printer 926\memcard.exe" [304008 2006-11-03] ()

HKLM\...\Run: [AVG_UI] "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY [3147384 2012-12-11] (AVG Technologies CZ, s.r.o.)

HKLM\...\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [41208 2012-12-19] (Adobe Systems Incorporated)

HKLM\...\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [946352 2012-12-02] (Adobe Systems Incorporated)

HKU\Priscilla\...\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe [ 2008-01-18] (Microsoft Corporation)

HKU\Priscilla\...\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe [ 2008-01-18] (Microsoft Corporation)

HKU\Priscilla\...\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [x]

HKU\Robert\...\Winlogon: [shell] explorer.exe,C:\Users\Robert\AppData\Roaming\skype.dat <==== ATTENTION

========================== Services (Whitelisted) =================

S2 avgfws; C:\Program Files\AVG\AVG2013\avgfws.exe [1342024 2012-12-10] (AVG Technologies CZ, s.r.o.)

S2 AVGIDSAgent; C:\Program Files\AVG\AVG2013\avgidsagent.exe [5814904 2012-11-15] (AVG Technologies CZ, s.r.o.)

S2 avgwd; C:\Program Files\AVG\AVG2013\avgwdsvc.exe [196664 2012-10-22] (AVG Technologies CZ, s.r.o.)

S2 dlcx_device; C:\Windows\system32\dlcxcoms.exe [537480 2006-11-03] ( )

S3 DSBrokerService; C:\Program Files\DellSupport\brkrsvc.exe [70656 2007-03-19] ()

S2 FlipShare Service; C:\Program Files\Flip Video\FlipShare\FlipShareService.exe [460144 2011-05-06] ()

S2 FlipShareServer; C:\Program Files\Flip Video\FlipShareServer\FlipShareServer.exe [1085440 2011-05-06] ()

S2 RealNetworks Downloader Resolver Service; C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc.exe [39056 2013-03-05] ()

S2 vToolbarUpdater14.2.0; C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe [968880 2013-02-26] ()

S3 msiserver; %systemroot%\system32\msiexec /V [x]

S2 sprtsvc_dellsupportcenter; C:\Program Files\Dell Support Center\bin\sprtsvc.exe /service /p dellsupportcenter [x]

==================== Drivers (Whitelisted) ====================

S1 Avgfwfd; C:\Windows\System32\DRIVERS\avgfwd6x.sys [50296 2012-09-04] (AVG Technologies CZ, s.r.o.)

S1 AVGIDSDriver; C:\Windows\System32\DRIVERS\avgidsdriverx.sys [179936 2012-10-22] (AVG Technologies CZ, s.r.o. )

S0 AVGIDSHX; C:\Windows\System32\DRIVERS\avgidshx.sys [55776 2012-10-15] (AVG Technologies CZ, s.r.o. )

S1 AVGIDSShim; C:\Windows\System32\DRIVERS\avgidsshimx.sys [19936 2012-09-21] (AVG Technologies CZ, s.r.o. )

S1 Avgldx86; C:\Windows\System32\DRIVERS\avgldx86.sys [159712 2012-10-02] (AVG Technologies CZ, s.r.o.)

S0 Avglogx; C:\Windows\System32\DRIVERS\avglogx.sys [177376 2012-09-21] (AVG Technologies CZ, s.r.o.)

S0 Avgmfx86; C:\Windows\System32\DRIVERS\avgmfx86.sys [94048 2012-11-15] (AVG Technologies CZ, s.r.o.)

S0 Avgrkx86; C:\Windows\System32\DRIVERS\avgrkx86.sys [35552 2012-09-14] (AVG Technologies CZ, s.r.o.)

S1 Avgtdix; C:\Windows\System32\DRIVERS\avgtdix.sys [164832 2012-09-21] (AVG Technologies CZ, s.r.o.)

S1 avgtp; C:\Windows\system32\drivers\avgtpx86.sys [33112 2013-02-26] (AVG Technologies)

S3 RLDesignVirtualAudioCableWdm; C:\Windows\System32\DRIVERS\livecamv.sys [31616 2007-01-15] ()

S3 SWDUMon; C:\Windows\System32\DRIVERS\SWDUMon.sys [13024 2013-05-13] ()

S3 V0415Vid; C:\Windows\System32\DRIVERS\V0415Vid.sys [286208 2009-08-03] (Creative Technology Ltd.)

S4 blbdrive; \SystemRoot\system32\drivers\blbdrive.sys [x]

S3 IpInIp; system32\DRIVERS\ipinip.sys [x]

S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [x]

S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [x]

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-05-13 06:28 - 2013-05-13 06:28 - 00000795 ____A C:\Windows\setupact.log

2013-05-13 06:28 - 2013-05-13 06:28 - 00000000 ____A C:\Windows\setuperr.log

2013-05-13 06:27 - 2013-05-13 06:27 - 00000000 ____D C:\FRST

2013-05-13 06:24 - 2013-05-13 06:24 - 00008170 ____A C:\Users\svadmin\Desktop\attach.txt

2013-05-13 06:24 - 2013-05-13 06:07 - 00010452 ____A C:\Users\svadmin\Desktop\dds.txt

2013-05-13 06:04 - 2013-05-13 06:04 - 00688992 ____R (Swearware) C:\Users\svadmin\Downloads\dds.com

2013-05-13 05:38 - 2013-05-13 05:38 - 00123384 ____A C:\Users\svadmin\AppData\Local\GDIPFONTCACHEV1.DAT

2013-05-13 05:30 - 2013-05-13 05:30 - 00000957 ____A C:\Users\Public\Desktop\TeamViewer 8.lnk

2013-05-13 05:30 - 2013-05-13 05:30 - 00000000 ____D C:\Program Files\TeamViewer

2013-05-13 05:28 - 2013-05-13 05:28 - 04870608 ____A (TeamViewer GmbH) C:\Users\svadmin\Downloads\TeamViewer_Setup_en-ckj.exe

2013-05-13 05:22 - 2013-05-13 05:22 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\Adobe

2013-05-13 05:21 - 2013-05-13 05:21 - 00000908 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

2013-05-13 05:21 - 2013-05-13 05:21 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\Malwarebytes

2013-05-13 05:21 - 2013-05-13 05:21 - 00000000 ____D C:\ProgramData\Malwarebytes

2013-05-13 05:21 - 2013-05-13 05:21 - 00000000 ____D C:\Program Files\Malwarebytes' Anti-Malware

2013-05-13 05:21 - 2013-04-04 10:50 - 00022856 ____A (Malwarebytes Corporation) C:\Windows\System32\Drivers\mbam.sys

2013-05-13 05:20 - 2013-05-13 05:20 - 10285040 ____A (Malwarebytes Corporation ) C:\Users\svadmin\Downloads\mbam-setup-1.75.0.1300.exe

2013-05-13 05:18 - 2013-05-13 05:18 - 00000000 ____D C:\Users\svadmin\AppData\Local\VirtualStore

2013-05-13 05:17 - 2013-05-13 05:51 - 00439080 ____A C:\Windows\System32\FNTCACHE.DAT

2013-05-13 05:17 - 2013-05-13 05:50 - 00001884 ____A C:\Windows\PFRO.log

2013-05-13 05:10 - 2013-05-13 05:10 - 00101810 ____A C:\Users\svadmin\Documents\cc_20130513_091021_sdvccleaner.reg

2013-05-13 05:06 - 2013-05-13 05:06 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\RealNetworks

2013-05-13 04:56 - 2013-05-13 04:56 - 00000806 ____A C:\Users\Public\Desktop\CCleaner.lnk

2013-05-13 04:56 - 2013-05-13 04:56 - 00000000 ____D C:\Program Files\CCleaner

2013-05-13 04:55 - 2013-05-13 04:55 - 04346816 ____A (Piriform Ltd) C:\Users\svadmin\Downloads\ccsetup401.exe

2013-05-13 04:53 - 2013-05-13 05:05 - 00000000 ____D C:\Users\svadmin\AppData\Local\Google

2013-05-13 04:53 - 2013-05-13 04:53 - 00001973 ____A C:\Users\svadmin\Desktop\Google Chrome.lnk

2013-05-13 04:53 - 2013-05-13 04:53 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\Real

2013-05-13 04:53 - 2013-05-13 04:53 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\AVG2013

2013-05-13 04:53 - 2013-05-13 04:53 - 00000000 ____D C:\Users\svadmin\AppData\Local\AVG Secure Search

2013-05-13 04:52 - 2013-05-13 05:25 - 00000000 ____D C:\Users\svadmin\AppData\Local\Avg2013

2013-05-13 04:49 - 2013-05-13 04:51 - 00000000 ____D C:\users\svadmin

2013-05-13 04:49 - 2013-05-13 04:49 - 00000020 ___SH C:\Users\svadmin\ntuser.ini

2013-05-13 04:49 - 2012-12-12 06:04 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\TuneUp Software

2013-05-13 04:49 - 2010-05-06 05:06 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\Macromedia

2013-05-13 04:49 - 2007-08-27 23:01 - 00000000 ____D C:\Users\svadmin\AppData\Local\Microsoft Help

2013-05-13 04:47 - 2013-05-13 04:47 - 00000258 _RASH C:\ProgramData\ntuser.pol

2013-05-13 04:13 - 2013-05-13 04:13 - 00000000 ____D C:\Users\Priscilla\AppData\Local\AVG Secure Search

2013-05-13 04:12 - 2013-05-13 04:12 - 00000000 ____D C:\Users\Priscilla\AppData\Roaming\AVG2013

2013-05-13 04:12 - 2013-05-13 04:12 - 00000000 ____D C:\Users\Priscilla\AppData\Local\Avg2013

2013-05-12 07:35 - 2013-05-13 05:12 - 00000004 ____A C:\Users\Robert\AppData\Roaming\skype.ini

2013-04-14 17:53 - 2013-05-10 03:49 - 00000000 ____D C:\Program Files\Common Files\Symantec Shared

==================== One Month Modified Files and Folders ========

2013-05-13 08:40 - 2006-11-02 03:18 - 00000000 ____D C:\Windows\System32\spool

2013-05-13 08:40 - 2006-11-02 03:18 - 00000000 ____D C:\Windows\System32\Msdtc

2013-05-13 08:39 - 2011-12-05 03:04 - 00000000 ____D C:\Program Files\Common Files\AVG Secure Search

2013-05-13 08:39 - 2007-08-28 06:46 - 00000000 ____D C:\Program Files\Dl_cats

2013-05-13 06:31 - 2006-11-02 05:01 - 00032538 ____A C:\Windows\Tasks\SCHEDLGU.TXT

2013-05-13 06:31 - 2006-11-02 05:01 - 00000006 ___AH C:\Windows\Tasks\SA.DAT

2013-05-13 06:31 - 2006-11-02 04:47 - 00003568 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0

2013-05-13 06:31 - 2006-11-02 04:47 - 00003568 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0

2013-05-13 06:31 - 2006-11-02 02:33 - 00707520 ____A C:\Windows\System32\PerfStringBackup.INI

2013-05-13 06:30 - 2007-08-17 11:57 - 01407352 ____A C:\Windows\WindowsUpdate.log

2013-05-13 06:28 - 2013-05-13 06:28 - 00000795 ____A C:\Windows\setupact.log

2013-05-13 06:28 - 2013-05-13 06:28 - 00000000 ____A C:\Windows\setuperr.log

2013-05-13 06:27 - 2013-05-13 06:27 - 00000000 ____D C:\FRST

2013-05-13 06:24 - 2013-05-13 06:24 - 00008170 ____A C:\Users\svadmin\Desktop\attach.txt

2013-05-13 06:07 - 2013-05-13 06:24 - 00010452 ____A C:\Users\svadmin\Desktop\dds.txt

2013-05-13 06:04 - 2013-05-13 06:04 - 00688992 ____R (Swearware) C:\Users\svadmin\Downloads\dds.com

2013-05-13 05:51 - 2013-05-13 05:17 - 00439080 ____A C:\Windows\System32\FNTCACHE.DAT

2013-05-13 05:50 - 2013-05-13 05:17 - 00001884 ____A C:\Windows\PFRO.log

2013-05-13 05:50 - 2006-11-02 04:37 - 00000000 ____D C:\Windows\DigitalLocker

2013-05-13 05:38 - 2013-05-13 05:38 - 00123384 ____A C:\Users\svadmin\AppData\Local\GDIPFONTCACHEV1.DAT

2013-05-13 05:30 - 2013-05-13 05:30 - 00000957 ____A C:\Users\Public\Desktop\TeamViewer 8.lnk

2013-05-13 05:30 - 2013-05-13 05:30 - 00000000 ____D C:\Program Files\TeamViewer

2013-05-13 05:28 - 2013-05-13 05:28 - 04870608 ____A (TeamViewer GmbH) C:\Users\svadmin\Downloads\TeamViewer_Setup_en-ckj.exe

2013-05-13 05:25 - 2013-05-13 04:52 - 00000000 ____D C:\Users\svadmin\AppData\Local\Avg2013

2013-05-13 05:24 - 2011-04-15 15:16 - 00000000 ____D C:\ProgramData\MFAData

2013-05-13 05:22 - 2013-05-13 05:22 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\Adobe

2013-05-13 05:21 - 2013-05-13 05:21 - 00000908 ____A C:\Users\Public\Desktop\Malwarebytes Anti-Malware.lnk

2013-05-13 05:21 - 2013-05-13 05:21 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\Malwarebytes

2013-05-13 05:21 - 2013-05-13 05:21 - 00000000 ____D C:\ProgramData\Malwarebytes

2013-05-13 05:21 - 2013-05-13 05:21 - 00000000 ____D C:\Program Files\Malwarebytes' Anti-Malware

2013-05-13 05:20 - 2013-05-13 05:20 - 10285040 ____A (Malwarebytes Corporation ) C:\Users\svadmin\Downloads\mbam-setup-1.75.0.1300.exe

2013-05-13 05:18 - 2013-05-13 05:18 - 00000000 ____D C:\Users\svadmin\AppData\Local\VirtualStore

2013-05-13 05:17 - 2013-01-24 13:45 - 00000342 ____A C:\Windows\Tasks\ROC_JAN2013_TB_rmv.job

2013-05-13 05:17 - 2012-04-18 07:22 - 00000830 ____A C:\Windows\Tasks\Adobe Flash Player Updater.job

2013-05-13 05:17 - 2010-01-29 13:49 - 00000886 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job

2013-05-13 05:17 - 2010-01-29 13:49 - 00000882 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job

2013-05-13 05:17 - 2007-08-17 12:30 - 00000000 ____D C:\Program Files\Google

2013-05-13 05:12 - 2013-05-12 07:35 - 00000004 ____A C:\Users\Robert\AppData\Roaming\skype.ini

2013-05-13 05:10 - 2013-05-13 05:10 - 00101810 ____A C:\Users\svadmin\Documents\cc_20130513_091021_sdvccleaner.reg

2013-05-13 05:07 - 2013-03-14 17:57 - 00000000 ____D C:\Program Files\DriverUpdate

2013-05-13 05:07 - 2011-04-15 15:16 - 00000000 ____D C:\Windows\pss

2013-05-13 05:06 - 2013-05-13 05:06 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\RealNetworks

2013-05-13 05:06 - 2012-07-18 10:36 - 00000000 ____D C:\Program Files\CleanUp!

2013-05-13 05:05 - 2013-05-13 04:53 - 00000000 ____D C:\Users\svadmin\AppData\Local\Google

2013-05-13 05:05 - 2007-08-17 12:30 - 00000000 ____D C:\ProgramData\Google

2013-05-13 04:59 - 2006-11-10 05:22 - 00000000 ____D C:\Windows\Panther

2013-05-13 04:59 - 2006-11-02 03:18 - 00000000 ____D C:\Windows\System32\LogFiles

2013-05-13 04:56 - 2013-05-13 04:56 - 00000806 ____A C:\Users\Public\Desktop\CCleaner.lnk

2013-05-13 04:56 - 2013-05-13 04:56 - 00000000 ____D C:\Program Files\CCleaner

2013-05-13 04:55 - 2013-05-13 04:55 - 04346816 ____A (Piriform Ltd) C:\Users\svadmin\Downloads\ccsetup401.exe

2013-05-13 04:53 - 2013-05-13 04:53 - 00001973 ____A C:\Users\svadmin\Desktop\Google Chrome.lnk

2013-05-13 04:53 - 2013-05-13 04:53 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\Real

2013-05-13 04:53 - 2013-05-13 04:53 - 00000000 ____D C:\Users\svadmin\AppData\Roaming\AVG2013

2013-05-13 04:53 - 2013-05-13 04:53 - 00000000 ____D C:\Users\svadmin\AppData\Local\AVG Secure Search

2013-05-13 04:51 - 2013-05-13 04:49 - 00000000 ____D C:\users\svadmin

2013-05-13 04:51 - 2006-11-02 02:23 - 00000234 ____A C:\Windows\win.ini

2013-05-13 04:49 - 2013-05-13 04:49 - 00000020 ___SH C:\Users\svadmin\ntuser.ini

2013-05-13 04:47 - 2013-05-13 04:47 - 00000258 _RASH C:\ProgramData\ntuser.pol

2013-05-13 04:47 - 2006-11-02 03:18 - 00000000 ___HD C:\Windows\System32\GroupPolicy

2013-05-13 04:42 - 2013-03-14 17:57 - 00013024 ____A C:\Windows\System32\Drivers\SWDUMon.sys

2013-05-13 04:13 - 2013-05-13 04:13 - 00000000 ____D C:\Users\Priscilla\AppData\Local\AVG Secure Search

2013-05-13 04:12 - 2013-05-13 04:12 - 00000000 ____D C:\Users\Priscilla\AppData\Roaming\AVG2013

2013-05-13 04:12 - 2013-05-13 04:12 - 00000000 ____D C:\Users\Priscilla\AppData\Local\Avg2013

2013-05-10 03:49 - 2013-04-14 17:53 - 00000000 ____D C:\Program Files\Common Files\Symantec Shared

2013-04-15 15:43 - 2013-04-12 13:13 - 00000000 ____D C:\ProgramData\Symantec

2013-04-15 15:43 - 2013-04-12 13:13 - 00000000 ____D C:\ProgramData\Norton

Other Malware:

===========

C:\Users\Robert\GoToAssistDownloadHelper.exe

C:\Users\Robert\AppData\Roaming\skype.ini

C:\Users\Robert\Application Data\skype.ini

==================== Known DLLs (Whitelisted) ============

==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit

C:\Windows\System32\winlogon.exe => MD5 is legit

C:\Windows\System32\wininit.exe => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\System32\services.exe => MD5 is legit

C:\Windows\System32\User32.dll => MD5 is legit

C:\Windows\System32\userinit.exe => MD5 is legit

C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK

HKLM\...\exefile\DefaultIcon: %1 => OK

HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

Restore point made on: 2013-04-11 20:00:19

Restore point made on: 2013-04-13 05:24:12

Restore point made on: 2013-04-15 04:41:30

Restore point made on: 2013-04-16 05:29:01

Restore point made on: 2013-04-17 05:34:11

Restore point made on: 2013-04-18 06:27:32

Restore point made on: 2013-04-20 07:14:35

Restore point made on: 2013-04-22 07:21:31

Restore point made on: 2013-04-22 20:20:07

Restore point made on: 2013-04-24 04:08:30

Restore point made on: 2013-04-24 20:25:50

Restore point made on: 2013-04-24 23:00:37

Restore point made on: 2013-04-26 06:22:24

Restore point made on: 2013-04-28 05:10:49

Restore point made on: 2013-04-29 09:02:27

Restore point made on: 2013-05-01 03:01:27

Restore point made on: 2013-05-02 05:36:27

Restore point made on: 2013-05-08 08:38:40

Restore point made on: 2013-05-09 04:27:00

Restore point made on: 2013-05-09 20:27:38

Restore point made on: 2013-05-11 15:24:15

Restore point made on: 2013-05-13 05:06:07

==================== Memory info ===========================

Percentage of memory in use: 13%

Total physical RAM: 2045.88 MB

Available physical RAM: 1775.29 MB

Total Pagefile: 1977.55 MB

Available Pagefile: 1836.81 MB

Total Virtual: 2047.88 MB

Available Virtual: 1982.35 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:222.77 GB) (Free:128.73 GB) NTFS ==>[Drive with boot components (obtained from BCD)]

Drive g: (SANDISK16G) (Removable) (Total:14.89 GB) (Free:14.89 GB) FAT32

Drive x: (RECOVERY) (Fixed) (Total:10 GB) (Free:5.42 GB) NTFS

==================== MBR & Partition Table ==================

========================================================

Disk: 0 (MBR Code: Windows Vista) (Size: 233 GB) (Disk ID: 70000000)

Partition 1: (Not Active) - (Size=63 MB) - (Type=DE)

Partition 2: (Not Active) - (Size=10 GB) - (Type=07 NTFS)

Partition 3: (Active) - (Size=223 GB) - (Type=07 NTFS)

========================================================

Disk: 2 (Size: 15 GB) (Disk ID: 00000000)

Partition 1: (Active) - (Size=15 GB) - (Type=0C)

Last Boot: 2013-05-13 06:05

==================== End Of Log ============================

Link to post
Share on other sites

OK, here you go......this should get you going:

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

See if the computer boots normally now.

MrC

Link to post
Share on other sites

Thank you for your time. I was able to log back in to the account with the problem.

Is there anything else I should do after this?

Thank you kindly,

Scott

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 12-05-2013

Ran by SYSTEM at 2013-05-13 11:13:35 Run:1

Running from G:\

Boot Mode: Recovery

==============================================

HKEY_USERS\Robert\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value deleted successfully.

C:\Users\Robert\AppData\Roaming\skype.dat => File/Directory not found.

C:\Users\Robert\GoToAssistDownloadHelper.exe => Moved successfully.

C:\Users\Robert\AppData\Roaming\skype.ini => Moved successfully.

C:\Users\Robert\Application Data\skype.ini => File/Directory not found.

==== End of Fixlog ====

Link to post
Share on other sites

Yes we should run a couple of other scans:

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that your system is now functioning normally.

MrC

Link to post
Share on other sites

OK...Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

Link to post
Share on other sites

Looks Good.....Next:

Lets check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

  1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  2. Now click on the Search tab.
  3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

Link to post
Share on other sites

Thank you Mr. Charlie, however I am no longer at the location with the computer.

How important are these steps?

Thanks!

You can run it yourself, scan first and look at the log...make sure you're not deleting something you want.

Then click Delete.

I leave you with this:

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

Link to post
Share on other sites

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.