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slow computer--possible malware?


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Hi,

I've been having issues with my computer running very slow lately. It is an old comp, but this came on very suddenly, so I'm a bit concerned that some sort of malware may be responsible. I've got the free version of MBAM, and that scan didn't detect anything. I've also run a scan with HijackThis (I'm not knowledgeable enough to know whether anything that reported is actually bad), and with the dds program you recommended in the "I'm infected, now what do I do?" topic. Logs are posted below.

Thanks for any help you're able to offer!

*MBAM log*

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

Database version: v2013.05.10.10

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 6.0.2900.5512

Nina :: NINA-PC [administrator]

5/11/2013 11:13:21 AM

mbam-log-2013-05-11 (11-13-21).txt

Scan type: Full scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 267461

Time elapsed: 58 minute(s), 24 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

*HijackThis log*

Logfile of Trend Micro HijackThis v2.0.5

Scan saved at 11:41:38 PM, on 5/10/2013

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

FIREFOX: 20.0.1 (en-US)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe

C:\WINDOWS\System32\WLTRYSVC.EXE

C:\WINDOWS\System32\bcmwltry.exe

C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\CheckPoint\ZAForceField\ForceField.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\OpenOffice.org 3\program\soffice.exe

C:\Program Files\OpenOffice.org 3\program\soffice.bin

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\ATI Technologies\ATI.ACE\cli.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Documents and Settings\Nina\My Documents\Downloads\HijackThis.exe

C:\Program Files\Common Files\Java\Java Update\jucheck.exe

C:\PROGRA~1\McAfee\MSM\McSmtFwk.exe

C:\PROGRA~1\COMMON~1\McAfee\MSC\McUICnt.exe

c:\PROGRA~1\mcafee.com\agent\mcupdate.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20120622205131.dll

O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"

O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [iSW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"

O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe"

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - Startup: OpenOffice.org 3.4.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\mcsniepl.dll

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe

O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe

O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--

End of file - 7786 bytes

*attach.txt*

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume3

Install Date: 9/30/2007 12:03:54 AM

System Uptime: 5/12/2013 10:44:56 AM (2 hours ago)

.

Motherboard: Dell Inc. | | 0UW744

Processor: Mobile AMD Sempron Processor 3500+ | Socket M2/S1G1 | 1795/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 46 GiB total, 25.559 GiB free.

D: is FIXED (NTFS) - 10 GiB total, 6.858 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}

Description: SM Bus Controller

Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_01F51028&REV_14\3&2411E6FE&0&A0

Manufacturer:

Name: SM Bus Controller

PNP Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_01F51028&REV_14\3&2411E6FE&0&A0

Service:

.

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}

Description: Ethernet Controller

Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01F51028&REV_02\4&B216F0A&0&00A4

Manufacturer:

Name: Ethernet Controller

PNP Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01F51028&REV_02\4&B216F0A&0&00A4

Service:

.

Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}

Description: Base System Device

Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01F51028&REV_01\4&B216F0A&0&09A4

Manufacturer:

Name: Base System Device

PNP Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_01F51028&REV_01\4&B216F0A&0&09A4

Service:

.

==== System Restore Points ===================

.

RP290: 3/13/2013 10:49:02 PM - System Checkpoint

RP291: 3/17/2013 9:42:43 PM - System Checkpoint

RP292: 3/24/2013 5:54:13 PM - System Checkpoint

RP293: 3/26/2013 11:14:59 PM - System Checkpoint

RP294: 3/30/2013 1:12:32 AM - System Checkpoint

RP295: 3/31/2013 11:30:41 AM - System Checkpoint

RP296: 4/3/2013 9:21:21 PM - System Checkpoint

RP297: 4/7/2013 3:37:22 PM - System Checkpoint

RP298: 4/7/2013 10:23:43 PM - 4-7-13

RP299: 4/8/2013 11:14:32 PM - System Checkpoint

RP300: 4/13/2013 12:18:54 PM - System Checkpoint

RP301: 4/14/2013 1:05:17 PM - System Checkpoint

RP302: 4/16/2013 11:01:55 PM - System Checkpoint

RP303: 4/19/2013 12:25:58 PM - System Checkpoint

RP304: 4/20/2013 10:16:48 PM - System Checkpoint

RP305: 4/22/2013 10:25:38 PM - System Checkpoint

RP306: 4/26/2013 8:21:30 PM - System Checkpoint

RP307: 4/28/2013 12:29:54 AM - System Checkpoint

RP308: 4/29/2013 8:59:13 PM - System Checkpoint

RP309: 4/30/2013 10:20:55 PM - System Checkpoint

RP310: 5/1/2013 11:12:17 PM - System Checkpoint

RP311: 5/5/2013 2:23:01 PM - System Checkpoint

RP312: 5/6/2013 11:13:09 PM - System Checkpoint

RP313: 5/9/2013 10:37:58 PM - Software Distribution Service 3.0

RP314: 5/9/2013 10:58:27 PM - Restore Operation

RP315: 5/9/2013 11:01:16 PM - Restore Operation

RP316: 5/10/2013 7:03:47 PM - Restore Operation

RP317: 5/10/2013 11:56:05 PM - Removed Java 6 Update 33

RP318: 5/10/2013 11:57:11 PM - Installed Java 7 Update 21

RP319: 5/11/2013 12:12:08 AM - Software Distribution Service 3.0

.

==== Installed Programs ======================

.

Ad-Aware

Adobe Reader 8.1.1

ATI - Software Uninstall Utility

ATI Catalyst Control Center

ATI Display Driver

AutoUpdate

Conexant HDA D110 MDC V.92 Modem

Dell Resource CD

Dell Wireless WLAN Card

Diablo II

DivX Codec

High Definition Audio Driver Package - KB835221

Hotfix for Windows XP (KB2158563)

Hotfix for Windows XP (KB2443685)

Hotfix for Windows XP (KB2570791)

Hotfix for Windows XP (KB2633952)

Hotfix for Windows XP (KB2779562)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB970653-v3)

Hotfix for Windows XP (KB976098-v2)

Hotfix for Windows XP (KB979306)

Hotfix for Windows XP (KB981793)

Java 7 Update 21

Java Auto Updater

Java 6 Update 22

Java 6 Update 7

Malwarebytes Anti-Malware version 1.61.0.1400

McAfee AntiVirus Plus

Microsoft .NET Framework 1.1

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Mozilla Firefox 20.0.1 (x86 en-US)

Mozilla Maintenance Service

MSVCRT

OpenOffice.org 3.4

Security Update for Microsoft Windows (KB2564958)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB911564)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB968816)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player (KB979402)

Security Update for Windows Media Player 6.4 (KB925398)

Security Update for Windows Media Player 9 (KB936782)

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2121546)

Security Update for Windows XP (KB2160329)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2259922)

Security Update for Windows XP (KB2279986)

Security Update for Windows XP (KB2286198)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2296199)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2412687)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2436673)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476490)

Security Update for Windows XP (KB2476687)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479628)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485376)

Security Update for Windows XP (KB2485663)

Security Update for Windows XP (KB2503658)

Security Update for Windows XP (KB2503665)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2506223)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2508272)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows XP (KB2510581)

Security Update for Windows XP (KB2511455)

Security Update for Windows XP (KB2535512)

Security Update for Windows XP (KB2536276-v2)

Security Update for Windows XP (KB2536276)

Security Update for Windows XP (KB2544893-v2)

Security Update for Windows XP (KB2544893)

Security Update for Windows XP (KB2555917)

Security Update for Windows XP (KB2562937)

Security Update for Windows XP (KB2566454)

Security Update for Windows XP (KB2567680)

Security Update for Windows XP (KB2570222)

Security Update for Windows XP (KB2570947)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2585542)

Security Update for Windows XP (KB2592799)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2621440)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2633171)

Security Update for Windows XP (KB2641653)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB2647518)

Security Update for Windows XP (KB2653956)

Security Update for Windows XP (KB2655992)

Security Update for Windows XP (KB2659262)

Security Update for Windows XP (KB2660465)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2676562)

Security Update for Windows XP (KB2685939)

Security Update for Windows XP (KB2686509)

Security Update for Windows XP (KB2691442)

Security Update for Windows XP (KB2695962)

Security Update for Windows XP (KB2698365)

Security Update for Windows XP (KB2705219)

Security Update for Windows XP (KB2707511)

Security Update for Windows XP (KB2712808)

Security Update for Windows XP (KB2718523)

Security Update for Windows XP (KB2719985)

Security Update for Windows XP (KB2723135-v2)

Security Update for Windows XP (KB2724197)

Security Update for Windows XP (KB2727528)

Security Update for Windows XP (KB2753842-v2)

Security Update for Windows XP (KB2757638)

Security Update for Windows XP (KB2758857)

Security Update for Windows XP (KB2770660)

Security Update for Windows XP (KB2779030)

Security Update for Windows XP (KB2780091)

Security Update for Windows XP (KB2802968)

Security Update for Windows XP (KB2807986)

Security Update for Windows XP (KB2808735)

Security Update for Windows XP (KB2813170)

Security Update for Windows XP (KB2813345)

Security Update for Windows XP (KB2820917)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923689)

Security Update for Windows XP (KB923789)

Security Update for Windows XP (KB938464-v2)

Security Update for Windows XP (KB938464)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950759)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951066)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951376)

Security Update for Windows XP (KB951698)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB953838)

Security Update for Windows XP (KB953839)

Security Update for Windows XP (KB954211)

Security Update for Windows XP (KB954459)

Security Update for Windows XP (KB954600)

Security Update for Windows XP (KB955069)

Security Update for Windows XP (KB956391)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956841)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB957095)

Security Update for Windows XP (KB957097)

Security Update for Windows XP (KB958215)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958687)

Security Update for Windows XP (KB958690)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960225)

Security Update for Windows XP (KB960714)

Security Update for Windows XP (KB960715)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961371)

Security Update for Windows XP (KB961373)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB963027)

Security Update for Windows XP (KB968537)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB969898)

Security Update for Windows XP (KB969947)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971468)

Security Update for Windows XP (KB971486)

Security Update for Windows XP (KB971557)

Security Update for Windows XP (KB971633)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB971961)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973346)

Security Update for Windows XP (KB973354)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973525)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975561)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978251)

Security Update for Windows XP (KB978262)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979559)

Security Update for Windows XP (KB979683)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981349)

Security Update for Windows XP (KB981852)

Security Update for Windows XP (KB981957)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982214)

Security Update for Windows XP (KB982665)

Security Update for Windows XP (KB982802)

Segoe UI

SigmaTel Audio

Skype™ 6.3

Trillian

Update for Windows XP (KB2141007)

Update for Windows XP (KB2345886)

Update for Windows XP (KB2541763)

Update for Windows XP (KB2616676-v2)

Update for Windows XP (KB2641690)

Update for Windows XP (KB2661254-v2)

Update for Windows XP (KB2718704)

Update for Windows XP (KB2736233)

Update for Windows XP (KB2749655)

Update for Windows XP (KB951072-v2)

Update for Windows XP (KB955759)

Update for Windows XP (KB955839)

Update for Windows XP (KB961503)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB971737)

Update for Windows XP (KB973687)

Update for Windows XP (KB973815)

VC 9.0 Runtime

Ventrilo Client

VideoLAN VLC media player 0.8.6f

WebFldrs XP

Winamp

Windows Genuine Advantage Validation Tool (KB892130)

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Messenger

Windows Live Sign-in Assistant

Windows Live Upload Tool

Windows Media Format Runtime

Windows XP Service Pack 3

ZoneAlarm Firewall

ZoneAlarm Free Firewall

ZoneAlarm LTD Toolbar

ZoneAlarm Security

.

==== Event Viewer Messages From Past Week ========

.

5/9/2013 7:12:57 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the SENS service.

5/9/2013 7:08:29 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the Schedule service.

5/6/2013 6:19:07 PM, error: ati2mtag [43016] - Not an EDID device

5/6/2013 6:19:07 PM, error: ati2mtag [43015] - I2c return failed

5/5/2013 9:41:07 AM, error: Dhcp [1002] - The IP address lease 192.168.3.224 for the Network Card with network address 001BFCD8934C has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

5/11/2013 9:36:41 AM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the W32Time service.

5/11/2013 3:42:57 PM, error: Dhcp [1002] - The IP address lease 192.168.1.101 for the Network Card with network address 001BFCD8934C has been denied by the DHCP server 192.168.3.1 (The DHCP Server sent a DHCPNACK message).

5/10/2013 8:18:03 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the wuauserv service.

5/10/2013 8:11:29 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the McAfee SiteAdvisor Service service.

5/10/2013 7:03:14 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips IPSec mfehidk mfetdi2k MPFP MRxSmb NetBIOS NetBT Processor RasAcd Rdbss Tcpip vsdatant

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The TrueVector Internet Monitor service depends on the vsdatant service which failed to start because of the following error: A device attached to the system is not functioning.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error: A device attached to the system is not functioning.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The McAfee Proxy Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The McAfee Network Agent service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The McAfee McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The McAfee Firewall Core Service service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

5/10/2013 7:03:14 PM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

5/10/2013 7:02:25 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

5/10/2013 7:02:11 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

5/10/2013 6:43:17 PM, error: Service Control Manager [7023] - The Automatic Updates service terminated with the following error: The class is configured to run as a security id different from the caller

5/10/2013 6:43:14 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Print Spooler service to connect.

5/10/2013 6:43:14 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the McAfee SiteAdvisor Service service to connect.

5/10/2013 6:43:14 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Lavasoft Ad-Aware Service service to connect.

5/10/2013 6:43:14 PM, error: Service Control Manager [7000] - The Print Spooler service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

5/10/2013 6:43:14 PM, error: Service Control Manager [7000] - The McAfee SiteAdvisor Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

5/10/2013 6:43:13 PM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the Dell Wireless WLAN Tray Service service to connect.

5/10/2013 6:43:13 PM, error: Service Control Manager [7000] - The Dell Wireless WLAN Tray Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

.

==== End Of File ===========================

*dds.txt*

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 10.21.2

Run by Nina at 12:07:38 on 2013-05-12

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.894.270 [GMT -4:00]

.

AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}

FW: ZoneAlarm Free Firewall Firewall *Enabled*

.

============== Running Processes ================

.

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\System32\WLTRYSVC.EXE

C:\WINDOWS\System32\bcmwltry.exe

C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre7\bin\jqs.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

C:\WINDOWS\system32\wdfmgr.exe

C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

C:\WINDOWS\System32\alg.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\CheckPoint\ZAForceField\ForceField.exe

C:\WINDOWS\system32\WLTRAY.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\OpenOffice.org 3\program\soffice.exe

C:\Program Files\OpenOffice.org 3\program\soffice.bin

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\ATI Technologies\ATI.ACE\cli.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\PROGRA~1\McAfee\MSM\McSmtFwk.exe

C:\PROGRA~1\COMMON~1\McAfee\MSC\McUICnt.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

c:\PROGRA~1\mcafee\SITEAD~1\saui.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

.

============== Pseudo HJT Report ===============

.

uStart Page = about:blank

BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20120622205131.dll

BHO: ZoneAlarm Security Engine Registrar: {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll

BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\program files\mcafee\siteadvisor\McIEPlg.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre1.6.0_22\lib\deploy\jqs\ie\jqs_plugin.dll

TB: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\program files\mcafee\siteadvisor\McIEPlg.dll

TB: ZoneAlarm Security Engine: {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - c:\program files\checkpoint\zaforcefield\trustchecker\bin\TrustCheckerIEPlugin.dll

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

mRun: [broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe

mRun: [sigmatelSysTrayApp] stsystra.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\CLIStart.exe"

mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey

mRun: [iSW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"

mRun: [ZoneAlarm] "c:\program files\checkpoint\zonealarm\zatray.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

StartupFolder: c:\docume~1\nina\startm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 3\program\quickstart.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1

mPolicies-Explorer: NoDriveTypeAutoRun = dword:145

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab

TCP: NameServer = 75.75.75.75 75.75.76.76

TCP: Interfaces\{3CD69381-5F5F-4197-8D52-A66A6C4B6112} : DHCPNameServer = 75.75.75.75 75.75.76.76

Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\program files\mcafee\msc\McSnIePl.dll

Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor\McIEPlg.dll

Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\program files\mcafee\siteadvisor\McIEPlg.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll

Notify: AtiExtEvent - Ati2evxx.dll

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\documents and settings\nina\application data\mozilla\firefox\profiles\hy73ty76.default\

FF - plugin: c:\progra~1\mcafee\msc\npMcSnFFPl.dll

FF - plugin: c:\program files\checkpoint\zaforcefield\trustchecker\bin\npFFApi.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\mcafee\siteadvisor\NPMcFFPlg32.dll

FF - plugin: c:\windows\system32\npdeployJava1.dll

FF - plugin: c:\windows\system32\npptools.dll

FF - ExtSQL: 2013-05-10 20:02; {FFB96CC1-7EB3-449D-B827-DB661701C6BB}; c:\program files\checkpoint\zaforcefield\TrustChecker

.

============= SERVICES / DRIVERS ===============

.

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-3-18 464304]

R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-3-18 89792]

R1 Vsdatant;vsdatant;c:\windows\system32\vsdatant.sys [2013-1-29 527848]

R2 ISWKL;ZoneAlarm LTD Toolbar ISWKL;c:\program files\checkpoint\zaforcefield\ISWKL.sys [2012-11-22 27056]

R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-3-18 180848]

R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-3-18 59456]

R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-3-18 340920]

R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-3-18 83856]

S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-3-18 57600]

S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-3-18 83856]

S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-3-18 87656]

.

=============== Created Last 30 ================

.

2013-05-11 03:59:17 -------- d-----w- c:\documents and settings\nina\local settings\application data\Sun

2013-05-11 03:57:58 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-05-11 03:56:38 144896 ----a-w- c:\windows\system32\javacpl.cpl

2013-05-11 00:02:40 -------- d-----w- c:\windows\Internet Logs

2013-05-11 00:02:07 -------- d-----w- c:\documents and settings\nina\application data\CheckPoint

2013-05-10 23:52:33 -------- d-----w- c:\program files\CheckPoint

2013-05-10 23:50:24 -------- d-----w- c:\documents and settings\all users\application data\CheckPoint

2013-05-10 23:21:37 -------- d-----w- c:\windows\system32\wbem\repository\FS

2013-05-10 23:21:37 -------- d-----w- c:\windows\system32\wbem\Repository

.

==================== Find3M ====================

.

2013-05-11 03:57:21 866720 ----a-w- c:\windows\system32\npdeployJava1.dll

2013-05-11 03:57:20 788896 ----a-w- c:\windows\system32\deployJava1.dll

2013-03-08 08:36:22 293376 ----a-w- c:\windows\system32\winsrv.dll

2013-03-07 01:28:24 2193408 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-07 00:50:28 2070016 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-02 01:25:02 1867264 ----a-w- c:\windows\system32\win32k.sys

2013-02-27 07:56:51 2067456 ----a-w- c:\windows\system32\mstscax.dll

2013-02-12 00:32:23 12928 ----a-w- c:\windows\system32\drivers\usb8023x.sys

2013-02-12 00:32:23 12928 ----a-w- c:\windows\system32\drivers\usb8023.sys

.

============= FINISH: 12:12:16.62 ===============

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  • Staff

Hello MotherOfDragons

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

When they are complete let me have the two reports and let me know how things are running.

Gringo

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Hey Gringo,

I ran both of the programs you suggested (logs are below). The computer is still running slower than normal, but there has been some improvement.

AdwCleaner log

# AdwCleaner v2.301 - Logfile created 05/16/2013 at 19:49:17

# Updated 16/05/2013 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : Nina - NINA-PC

# Boot Mode : Normal

# Running from : C:\Documents and Settings\Nina\My Documents\Downloads\AdwCleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Deleted on reboot : C:\Documents and Settings\Nina\Application Data\CheckPoint\ZoneAlarm LTD Toolbar

***** [Registry] *****

Key Deleted : HKCU\Software\YahooPartnerToolbar

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FFB96CC1-7EB3-449D-B827-DB661701C6BB}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm LTD Toolbar

Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@checkpoint.com/FFApi

***** [internet Browsers] *****

-\\ Internet Explorer v6.0.2900.5512

[OK] Registry is clean.

-\\ Mozilla Firefox v21.0 (en-US)

File : C:\Documents and Settings\Nina\Application Data\Mozilla\Firefox\Profiles\hy73ty76.default\prefs.js

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [1223 octets] - [16/05/2013 19:46:35]

AdwCleaner[R2].txt - [1283 octets] - [16/05/2013 19:48:24]

AdwCleaner[s1].txt - [1227 octets] - [16/05/2013 19:49:17]

########## EOF - C:\AdwCleaner[s1].txt - [1287 octets] ##########

JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 4.9.4 (05.06.2013:1)

OS: Microsoft Windows XP x86

Ran by Nina on Thu 05/16/2013 at 20:18:07.84

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

~~~ Files

Successfully deleted: [File] C:\eula.1028.txt

Successfully deleted: [File] C:\eula.1031.txt

Successfully deleted: [File] C:\eula.1033.txt

Successfully deleted: [File] C:\eula.1036.txt

Successfully deleted: [File] C:\eula.1040.txt

Successfully deleted: [File] C:\eula.1041.txt

Successfully deleted: [File] C:\eula.1042.txt

Successfully deleted: [File] C:\eula.1049.txt

Successfully deleted: [File] C:\eula.2052.txt

Successfully deleted: [File] C:\install.res.1028.dll

Successfully deleted: [File] C:\install.res.1031.dll

Successfully deleted: [File] C:\install.res.1033.dll

Successfully deleted: [File] C:\install.res.1036.dll

Successfully deleted: [File] C:\install.res.1040.dll

Successfully deleted: [File] C:\install.res.1041.dll

Successfully deleted: [File] C:\install.res.1042.dll

Successfully deleted: [File] C:\install.res.1049.dll

Successfully deleted: [File] C:\install.res.2052.dll

Successfully deleted: [File] C:\install.res.3082.dll

~~~ Folders

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Thu 05/16/2013 at 20:24:20.20

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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  • Staff

Hello MotherOfDragons

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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Share on other sites

I ran ComboFix and didn't have any problems with it (I didn't get the error you mentioned in your Note 2 or anything like that), and it appears to have found and successfully fixed one infected file. My computer is still running slow, though (about the same as it was after running AdwCleaner and JRT).

ComboFix log

ComboFix 13-05-16.02 - Nina 05/17/2013 19:48:52.1.1 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.894.521 [GMT -4:00]

Running from: c:\documents and settings\Nina\Desktop\ComboFix.exe

AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}

FW: ZoneAlarm Free Firewall Firewall *Disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

* Created a new restore point

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

C:\install.exe

c:\windows\EventSystem.log

c:\windows\system32\URTTemp

c:\windows\system32\URTTemp\fusion.dll

c:\windows\system32\URTTemp\mscoree.dll

c:\windows\system32\URTTemp\mscoree.dll.local

c:\windows\system32\URTTemp\mscorsn.dll

c:\windows\system32\URTTemp\mscorwks.dll

c:\windows\system32\URTTemp\msvcr71.dll

c:\windows\system32\URTTemp\regtlib.exe

.

Infected copy of c:\windows\system32\imm32.dll was found and disinfected

Restored copy from - c:\windows\ServicePackFiles\i386\imm32.dll

.

.

((((((((((((((((((((((((( Files Created from 2013-04-18 to 2013-05-18 )))))))))))))))))))))))))))))))

.

.

2013-05-17 00:18 . 2013-05-17 00:18 -------- d-----w- c:\windows\ERUNT

2013-05-17 00:17 . 2013-05-17 00:17 -------- d-----w- C:\JRT

2013-05-16 01:28 . 2013-05-11 22:27 262552 ----a-w- c:\program files\Mozilla Firefox\browser\components\browsercomps.dll

2013-05-11 03:59 . 2013-05-11 03:59 -------- d-----w- c:\documents and settings\Nina\Local Settings\Application Data\Sun

2013-05-11 03:57 . 2013-05-11 03:57 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-05-11 03:56 . 2013-05-11 03:57 144896 ----a-w- c:\windows\system32\javacpl.cpl

2013-05-11 00:02 . 2013-05-17 00:17 -------- d-----w- c:\windows\Internet Logs

2013-05-11 00:02 . 2013-05-11 00:02 -------- d-----w- c:\documents and settings\Nina\Application Data\CheckPoint

2013-05-10 23:52 . 2013-05-11 00:01 -------- d-----w- c:\program files\CheckPoint

2013-05-10 23:50 . 2013-05-10 23:50 -------- d-----w- c:\documents and settings\All Users\Application Data\CheckPoint

2013-05-10 23:21 . 2013-05-10 23:21 -------- d-----w- c:\windows\system32\wbem\Repository

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-05-11 03:57 . 2012-06-24 00:31 866720 ----a-w- c:\windows\system32\npdeployJava1.dll

2013-05-11 03:57 . 2010-04-16 02:37 788896 ----a-w- c:\windows\system32\deployJava1.dll

2013-03-08 08:36 . 2006-02-28 12:00 293376 ----a-w- c:\windows\system32\winsrv.dll

2013-03-07 01:28 . 2006-02-28 12:00 2193408 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-07 00:50 . 2004-08-03 22:59 2070016 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-02 01:25 . 2006-02-28 12:00 1867264 ----a-w- c:\windows\system32\win32k.sys

2013-02-27 07:56 . 2007-09-30 03:56 2067456 ----a-w- c:\windows\system32\mstscax.dll

2011-04-14 18:01 . 2010-03-18 22:30 24376 ----a-w- c:\program files\mozilla firefox\components\Scriptff.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2007-03-17 1392640]

"SigmatelSysTrayApp"="stsystra.exe" [2006-07-27 282624]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-11 39792]

"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-05-10 90112]

"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2012-03-22 1318816]

"ISW"="c:\program files\CheckPoint\ZAForceField\ForceField.exe" [2012-11-22 738984]

"ZoneAlarm"="c:\program files\CheckPoint\ZoneAlarm\zatray.exe" [2013-01-30 73832]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]

.

c:\documents and settings\Nina\Start Menu\Programs\Startup\

OpenOffice.org 3.4.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2012-4-19 1199104]

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]

@="Service"

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]

@=""

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]

"DisableMonitoring"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]

"DisableMonitoring"=dword:00000001

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Ventrilo\\Ventrilo.exe"=

"c:\\Program Files\\Common Files\\McAfee\\McSvcHost\\McSvHost.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

.

R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [3/18/2010 6:30 PM 89792]

R2 ISWKL;ZoneAlarm LTD Toolbar ISWKL;c:\program files\CheckPoint\ZAForceField\ISWKL.sys [11/22/2012 10:33 AM 27056]

R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [3/18/2010 6:29 PM 340920]

R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [3/18/2010 6:29 PM 83856]

S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [3/18/2010 6:29 PM 57600]

S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [3/18/2010 6:29 PM 83856]

S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [3/18/2010 6:29 PM 87656]

.

--- Other Services/Drivers In Memory ---

.

*NewlyCreated* - WS2IFSL

*Deregistered* - mfeavfk01

.

.

------- Supplementary Scan -------

.

uStart Page = about:blank

TCP: DhcpNameServer = 75.75.75.75 75.75.76.76

FF - ProfilePath - c:\documents and settings\Nina\Application Data\Mozilla\Firefox\Profiles\hy73ty76.default\

FF - ExtSQL: 2013-05-10 20:02; {FFB96CC1-7EB3-449D-B827-DB661701C6BB}; c:\program files\CheckPoint\ZAForceField\TrustChecker

.

- - - - ORPHANS REMOVED - - - -

.

AddRemove-Winamp - c:\program files\Winamp\UninstWA.exe

.

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-05-17 20:05

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'winlogon.exe'(1000)

c:\windows\system32\Ati2evxx.dll

c:\windows\System32\BCMLogon.dll

c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll

.

- - - - - - - > 'lsass.exe'(1056)

c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll

.

- - - - - - - > 'explorer.exe'(4000)

c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll

c:\progra~1\mcafee\SITEAD~1\saHook.dll

.

------------------------ Other Running Processes ------------------------

.

c:\windows\system32\Ati2evxx.exe

c:\windows\system32\Ati2evxx.exe

c:\windows\System32\WLTRYSVC.EXE

c:\windows\System32\bcmwltry.exe

c:\program files\Lavasoft\Ad-Aware\aawservice.exe

c:\program files\CheckPoint\ZAForceField\IswSvc.exe

c:\program files\Java\jre7\bin\jqs.exe

c:\program files\McAfee\SiteAdvisor\McSACore.exe

c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe

c:\program files\Common Files\McAfee\SystemCore\mfevtps.exe

c:\windows\system32\wdfmgr.exe

c:\program files\Common Files\McAfee\SystemCore\mcshield.exe

c:\program files\Common Files\McAfee\SystemCore\mfefire.exe

c:\windows\system32\wscntfy.exe

c:\windows\system32\rundll32.exe

c:\windows\stsystra.exe

c:\program files\ATI Technologies\ATI.ACE\CLI.EXE

c:\program files\OpenOffice.org 3\program\soffice.exe

c:\program files\OpenOffice.org 3\program\soffice.bin

c:\program files\ATI Technologies\ATI.ACE\cli.exe

c:\progra~1\mcafee.com\agent\mcupdate.exe

.

**************************************************************************

.

Completion time: 2013-05-17 20:13:09 - machine was rebooted

ComboFix-quarantined-files.txt 2013-05-18 00:13

.

Pre-Run: 26,940,665,856 bytes free

Post-Run: 27,739,815,936 bytes free

.

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(3)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

UnsupportedDebug="do not select this" /debug

multi(0)disk(0)rdisk(0)partition(3)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

.

- - End Of File - - 9C2AC1D0A36A4FE6EAAC4C9D3A862242

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  • Staff

Hello MotherOfDragons

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  1. report from Combofix
  2. let me know of any problems you may have had
  3. How is the computer doing now after running the script?

Gringo

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Share on other sites

Running ComboFix this time, a message popped up partway through saying, "PEV.exe encountered a problem and needs to close." (I did remember to disable my anti-virus and firewall before running ComboFix, and I did drag-and-drop that script you posted onto ComboFix before running it. There was also a new version of ComboFix available, so I allowed it to update.) Despite that, ComboFix appears to have completed successfully, and didn't find anything this time. The computer is still running slow--but if ComboFix didn't find anything, I guess that means it's not due to malware after all?

*ComboFix log*

ComboFix 13-05-18.03 - Nina 05/19/2013 9:59.2.1 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.894.502 [GMT -4:00]

Running from: c:\documents and settings\Nina\Desktop\ComboFix.exe

Command switches used :: c:\documents and settings\Nina\Desktop\CFScript.txt

AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}

FW: ZoneAlarm Free Firewall Firewall *Disabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

* Created a new restore point

.

.

((((((((((((((((((((((((( Files Created from 2013-04-19 to 2013-05-19 )))))))))))))))))))))))))))))))

.

.

2013-05-17 00:18 . 2013-05-17 00:18 -------- d-----w- c:\windows\ERUNT

2013-05-17 00:17 . 2013-05-17 00:17 -------- d-----w- C:\JRT

2013-05-16 01:28 . 2013-05-11 22:27 262552 ----a-w- c:\program files\Mozilla Firefox\browser\components\browsercomps.dll

2013-05-11 03:59 . 2013-05-11 03:59 -------- d-----w- c:\documents and settings\Nina\Local Settings\Application Data\Sun

2013-05-11 03:57 . 2013-05-11 03:57 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-05-11 03:56 . 2013-05-11 03:57 144896 ----a-w- c:\windows\system32\javacpl.cpl

2013-05-11 00:02 . 2013-05-19 02:17 -------- d-----w- c:\windows\Internet Logs

2013-05-11 00:02 . 2013-05-11 00:02 -------- d-----w- c:\documents and settings\Nina\Application Data\CheckPoint

2013-05-10 23:52 . 2013-05-11 00:01 -------- d-----w- c:\program files\CheckPoint

2013-05-10 23:50 . 2013-05-10 23:50 -------- d-----w- c:\documents and settings\All Users\Application Data\CheckPoint

2013-05-10 23:21 . 2013-05-10 23:21 -------- d-----w- c:\windows\system32\wbem\Repository

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-05-11 03:57 . 2012-06-24 00:31 866720 ----a-w- c:\windows\system32\npdeployJava1.dll

2013-05-11 03:57 . 2010-04-16 02:37 788896 ----a-w- c:\windows\system32\deployJava1.dll

2013-03-08 08:36 . 2006-02-28 12:00 293376 ----a-w- c:\windows\system32\winsrv.dll

2013-03-07 01:28 . 2006-02-28 12:00 2193408 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-07 00:50 . 2004-08-03 22:59 2070016 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-02 01:25 . 2006-02-28 12:00 1867264 ----a-w- c:\windows\system32\win32k.sys

2013-02-27 07:56 . 2007-09-30 03:56 2067456 ----a-w- c:\windows\system32\mstscax.dll

2011-04-14 18:01 . 2010-03-18 22:30 24376 ----a-w- c:\program files\mozilla firefox\components\Scriptff.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2007-03-17 1392640]

"SigmatelSysTrayApp"="stsystra.exe" [2006-07-27 282624]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2007-10-11 39792]

"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-05-10 90112]

"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2012-03-22 1318816]

"ISW"="c:\program files\CheckPoint\ZAForceField\ForceField.exe" [2012-11-22 738984]

"ZoneAlarm"="c:\program files\CheckPoint\ZoneAlarm\zatray.exe" [2013-01-30 73832]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]

.

c:\documents and settings\Nina\Start Menu\Programs\Startup\

OpenOffice.org 3.4.lnk - c:\program files\OpenOffice.org 3\program\quickstart.exe [2012-4-19 1199104]

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]

@="Service"

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]

@=""

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]

"DisableMonitoring"=dword:00000001

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\ZoneLabsFirewall]

"DisableMonitoring"=dword:00000001

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

.

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Ventrilo\\Ventrilo.exe"=

"c:\\Program Files\\Common Files\\McAfee\\McSvcHost\\McSvHost.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

.

R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [3/18/2010 6:30 PM 89792]

R2 ISWKL;ZoneAlarm LTD Toolbar ISWKL;c:\program files\CheckPoint\ZAForceField\ISWKL.sys [11/22/2012 10:33 AM 27056]

R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [3/18/2010 6:29 PM 340920]

R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [3/18/2010 6:29 PM 83856]

S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [3/18/2010 6:29 PM 57600]

S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [3/18/2010 6:29 PM 83856]

S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [3/18/2010 6:29 PM 87656]

.

--- Other Services/Drivers In Memory ---

.

*Deregistered* - mfeavfk01

.

.

------- Supplementary Scan -------

.

uStart Page = about:blank

TCP: DhcpNameServer = 75.75.75.75 75.75.76.76

FF - ProfilePath - c:\documents and settings\Nina\Application Data\Mozilla\Firefox\Profiles\hy73ty76.default\

FF - ExtSQL: 2013-05-10 20:02; {FFB96CC1-7EB3-449D-B827-DB661701C6BB}; c:\program files\CheckPoint\ZAForceField\TrustChecker

.

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-05-19 10:07

Windows 5.1.2600 Service Pack 3 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

.

- - - - - - - > 'winlogon.exe'(1020)

c:\windows\system32\Ati2evxx.dll

c:\windows\System32\BCMLogon.dll

c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll

.

- - - - - - - > 'lsass.exe'(1076)

c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll

.

- - - - - - - > 'explorer.exe'(3308)

c:\program files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll

c:\progra~1\mcafee\SITEAD~1\saHook.dll

.

Completion time: 2013-05-19 10:09:03

ComboFix-quarantined-files.txt 2013-05-19 14:08

ComboFix2.txt 2013-05-18 00:13

.

Pre-Run: 28,513,828,864 bytes free

Post-Run: 28,563,132,416 bytes free

.

- - End Of File - - 2483A6BEECEDCEC5859EA5C4DDEE074B

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  • Staff

Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)

  • Programs to remove

    • Adobe Reader 8.1.1
      Java 7 Update 21
      Java™ 6 Update 22
      Java™ 6 Update 7

  • Please download and install
Revo Uninstaller FreeDouble click Revo Uninstaller to run it.
From the list of programs double click on The Program to remove
When prompted if you want to uninstall click Yes.
Be sure the Moderate option is selected then click Next.
The program will run, If prompted again click Yes
when the built-in uninstaller is finished click on Next.
Once the program has searched for leftovers click Next.
Check/tick the bolded items only on the list then click Delete
when prompted click on Yes and then on next.
put a check on any folders that are found and select delete
when prompted select yes then on next
Once done click Finish.

.

Update Adobe reader

  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.
    You can download it from
http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
  • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from
here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.
Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Clean Out Temp Files

  • This small application you may want to keep and use once a week to keep the computer clean.
    Download CCleaner from here http://www.ccleaner.com/
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. (make sure under Windows tab all the boxes of Internet Explorer and Windows explorer are checked. Under System check Empty Recycle Bin and Temporary Files. Under Application tab all the boxes should be checked).
    • Click Run Cleaner.
    • Close CCleaner.

: Malwarebytes' Anti-Malware :

I see You have MBAM installed on the computer - that is great!! it is a very good program! I would like you to run a quick scan for me now

  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidentally close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Download HijackThis

  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic

"information and logs"

  • In your next post I need the following
  1. Log From MBAM
  2. report from Hijackthis
  3. let me know of any problems you may have had
  4. How is the computer doing now?

Gringo

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I didn't have any problems running MBAM or HiIjack This. The computer seems to be about the same as it was previously.

MBAM Log

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

Database version: v2013.05.21.11

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 6.0.2900.5512

Nina :: NINA-PC [administrator]

5/21/2013 8:33:35 PM

mbam-log-2013-05-21 (20-33-35).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 194564

Time elapsed: 8 minute(s), 54 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

HJT Log

Logfile of Trend Micro HijackThis v2.0.5

Scan saved at 10:01:06 PM, on 5/21/2013

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

FIREFOX: 21.0 (en-US)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe

C:\WINDOWS\System32\WLTRYSVC.EXE

C:\WINDOWS\System32\bcmwltry.exe

C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

C:\Program Files\CheckPoint\ZAForceField\ForceField.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\WLTRAY.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe

C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE

C:\Program Files\OpenOffice.org 3\program\soffice.exe

C:\Program Files\OpenOffice.org 3\program\soffice.bin

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\ATI Technologies\ATI.ACE\cli.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Program Files\Mozilla Firefox\plugin-container.exe

C:\Documents and Settings\Nina\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll

O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20120622205131.dll

O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll

O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

O4 - HKLM\..\Run: [broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"

O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey

O4 - HKLM\..\Run: [iSW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"

O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files\CheckPoint\ZoneAlarm\zatray.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - Startup: OpenOffice.org 3.4.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O18 - Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\progra~1\mcafee\msc\mcsniepl.dll

O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll

O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe

O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe

O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe

O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe

O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe

O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files\CheckPoint\ZoneAlarm\vsmon.exe

O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--

End of file - 7296 bytes

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  • Staff

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe
      O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - Startup: OpenOffice.org 3.4.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe

[*] Close all open windows and browsers/email, etc...

[*] Click on the "Fix Checked" button

[*] When completed, close the application.

  • NOTE**You can research each of those lines
>here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the add/on to be installed

    • Click Start

    [*]Make sure that the option Remove found threats is unticked

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]wait for the virus definitions to be downloaded

    [*]Wait for the scan to finish

When the scan is complete

  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here

Gringo

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  • Staff

Hello MotherOfDragons

There are some minor things in your online scan that should be removed.

delete files

  • Copy all text in the code box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\Documents and Settings\Nina\My Documents\installers\zlsSetup_70_462_000_en.exe"
    del %0


  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

About Java

  • During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.
    If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.
    Link to download latest version. -
install Java
How to disable java in your web browsers - Disable Java

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety
Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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