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Need help with removing a virus

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Need help with removing a virus ,i think it's a virus...




the zip/exe had 2.2 mb

www.virustotal.com said it's 0/46


So it showed up 3 options then Generate showed a loading bar & pop up with Surveys ,didnt go further to test it.

What programs should i use?Currently have Avira free & Malwarebytes,performing a full scan now.Some friends suggested rootkit but idk wich one to use and how...if this is indeed a virus

Edited by Maurice Naggar
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Hello Audrey,

You'd made 4 consecutive posts and we look for people with Zero replies to indicate someone needs help.

Please explain what the problem is and why the link to the video at top??

Let me suggest, if you're an MBAM PRO customer, you contact the consumer help desk here.

If you are in an organization or a corporate customer, contact Corporate Support for assistance.


Download DDS and save it to your desktop from http://download.bleepingcomputer.com/sUBs/dds.com here

or http://download.bleepingcomputer.com/sUBs/dds.scr or


Disable any script blocker if your antivirus/antimalware has it.

For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Do NOT turn off the firewall

Double click dds to run the tool.

DDS will run in a command prompt window and will take 3 to 4 minutes or so.

Follow and answer the prompts as appropriate.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop.

Please Copy & Paste contents of the following logs in your next reply:



Use NOTEPAD to Copy all contents of each log, then Paste directly into main-body of reply box.

Do -not- use the attach option unless a single log is way-too-large & won't fit.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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