Jump to content

FBI $300 green dot virus - cant get to safe mode


Recommended Posts

  • Staff

Hello jfoy

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:


  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:


    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst64.exe or e:\frst.exe and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]First Press the Scan button.

[*]It will make a log (FRST.txt)

[*]Second Type the following in the edit box after "Search:". services.exe

[*]Click the Search button

[*]It will make a log (Search.txt)

I want you to poste Both the FRST.txt report and the Search.txt into your reply to me

Gringo

Link to post
Share on other sites

windows 7...if i hit next i can follow the rest of the steps but jusging from these files..it hasn't worked

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 11-05-2013 01

Ran by SYSTEM on 11-05-2013 22:31:58

Running from E:\

WIN_7 Service Pack 1 (X64) OS Language: English(US)

Boot Mode: RecoveryAttention: Could not load system hive.

Attention: System hive is missing.

==================== Registry (Whitelisted) ==================

Attention: Software hive is missing.

ATTENTION: Software hive is not loaded.

BootExecute:

==================== Services (Whitelisted) =================

==================== Drivers (Whitelisted) ====================

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

==================== One Month Modified Files and Folders =======

==================== Known DLLs (Whitelisted) ================

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe IS MISSING <==== ATTENTION!.

C:\Windows\System32\wininit.exe IS MISSING <==== ATTENTION!.

C:\Windows\SysWOW64\wininit.exe IS MISSING <==== ATTENTION!.

C:\Windows\explorer.exe IS MISSING <==== ATTENTION!.

C:\Windows\SysWOW64\explorer.exe IS MISSING <==== ATTENTION!.

C:\Windows\System32\svchost.exe IS MISSING <==== ATTENTION!.

C:\Windows\SysWOW64\svchost.exe IS MISSING <==== ATTENTION!.

C:\Windows\System32\services.exe IS MISSING <==== ATTENTION!.

C:\Windows\System32\User32.dll IS MISSING <==== ATTENTION!.

C:\Windows\SysWOW64\User32.dll IS MISSING <==== ATTENTION!.

C:\Windows\System32\userinit.exe IS MISSING <==== ATTENTION!.

C:\Windows\SysWOW64\userinit.exe IS MISSING <==== ATTENTION!.

C:\Windows\System32\Drivers\volsnap.sys IS MISSING <==== ATTENTION!.

C:\Windows\system32\codeintegrity\Bootcat.cache IS MISSING <==== ATTENTION!.

C:\Windows\System32\winsrv.dll IS MISSING <==== ATTENTION!.

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: <===== ATTENTION!

HKLM\...\exefile\DefaultIcon: <===== ATTENTION!

HKLM\...\exefile\open\command: <===== ATTENTION!

==================== Restore Points =========================

==================== Memory info ===========================

Percentage of memory in use: 8%

Total physical RAM: 8148.9 MB

Available physical RAM: 7449.23 MB

Total Pagefile: 8147.1 MB

Available Pagefile: 7440.75 MB

Total Virtual: 8192 MB

Available Virtual: 8191.89 MB

==================== Drives ================================

Drive e: () (Removable) (Total:1.95 GB) (Free:1.94 GB) FAT (Disk=1 Partition=1)

Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

==================== MBR & Partition Table ==================

========================================================

Disk: 0 (Size: 298 GB) (Disk ID: 50BCE19E)

Partition 1: (Active) - (Size=298 GB) - (Type=07 NTFS)

========================================================

Disk: 1 (Size: 2 GB) (Disk ID: 00000000)

Partition 1: (Not Active) - (Size=2 GB) - (Type=06)

==================== End Of Log ============================

Farbar Recovery Scan Tool (x64) Version: 11-05-2013 01

Ran by SYSTEM at 2013-05-11 22:32:31

Running from E:\

Boot Mode: Recovery

================== Search: "services.exe" ===================

====== End Of Search ======

Link to post
Share on other sites

  • Staff

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

Link to post
Share on other sites

  • Staff

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.