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I continue to get this message and need help getting rid of whatever it is that is causing this.

The ip that shows in the message is 174. 137. 132. 45 and is outgoing and chrome.exe.

Thank you VERY much for your help!

DDS:

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16476 BrowserJavaVersion: 10.17.2

Run by Candace at 13:59:18 on 2013-05-11

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3982.2192 [GMT -4:00]

.

AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k NetworkService

C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe

C:\Windows\system32\WLANExt.exe

C:\Windows\SYSTEM32\WISPTIS.EXE

C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files (x86)\ASUS\InstantOn for NB\InsOnSrv.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Intel\iCLS Client\HeciServer.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\taskhost.exe

C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe

C:\Program Files (x86)\ASUS\InstantOn for NB\InsOnWMI.exe

C:\Windows\system32\Dwm.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ATKOSD.exe

C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\KBFiltr.exe

C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\WDC.exe

C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccSvcHst.exe

C:\Windows\SYSTEM32\WISPTIS.EXE

C:\Windows\system32\taskeng.exe

C:\Program Files\ASUS\P4G\BatteryLife.exe

C:\Program Files (x86)\ASUS\ASUS Virtual Touch\QuickGesture\x64\QuickGesture64.exe

C:\Windows\system32\taskeng.exe

C:\Program Files (x86)\ASUS\FaceLogon\sensorsrv.exe

C:\Program Files (x86)\ASUS\USBChargerPlus\USBChargerPlus.exe

C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe

C:\Program Files (x86)\ASUS\ASUS Virtual Touch\QuickGesture\x86\QuickGesture.exe

C:\Program Files (x86)\Google\Update\1.3.21.145\GoogleCrashHandler.exe

C:\Windows\System32\rundll32.exe

C:\Program Files (x86)\Google\Update\1.3.21.145\GoogleCrashHandler64.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Program Files\Elantech\ETDCtrl.exe

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Users\Candace\AppData\Local\Akamai\netsession_win.exe

C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

C:\Users\Candace\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe

C:\Users\Candace\AppData\Local\Akamai\netsession_win.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe

C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe

C:\Users\Candace\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe

C:\Program Files (x86)\ASUS\Splendid\ACMON.exe

C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe

C:\Windows\AsScrPro.exe

C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe

C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\acrotray.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Windows\SysWOW64\ACEngSvr.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files\Elantech\ETDCtrlHelper.exe

C:\Program Files\Elantech\ETDGesture.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\igfxpers.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe

C:\Users\Candace\AppData\Local\DIRECTV Player\NDSPCShowServer.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Intel\Intel® ME FW Recovery Agent\bin\updateui.exe

C:\Windows\notepad.exe

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

C:\Windows\notepad.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uDefault_Page_URL = hxxp://asus.msn.com

mStart Page = hxxp://asus.msn.com

uProxyOverride = <local>;*.local

mWinlogon: Userinit = userinit.exe

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ips\ipsbho.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\coieplg.dll

uRun: [Akamai NetSession Interface] "C:\Users\Candace\AppData\Local\Akamai\netsession_win.exe"

uRun: [AdobeBridge] <no file>

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [ASUSPRP] "C:\Program Files (x86)\ASUS\APRP\APRP.EXE"

mRun: [ASUSWebStorage] C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.108.222\AsusWSPanel.exe /S

mRun: [uSB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"

mRun: [ATKOSD2] C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe

mRun: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe

mRun: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe

mRun: [ACMON] C:\Program Files (x86)\ASUS\Splendid\ACMON.exe

mRun: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe

mRun: [ASUS Screen Saver Protector] C:\Windows\AsScrPro.exe

mRun: [CLMLServer] "C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe"

mRun: [switchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe

mRun: [AdobeCS6ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS6ServiceManager\CS6ServiceManager.exe" -launchedbylogin

mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"

mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrotray.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

StartupFolder: C:\Users\Candace\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Candace\AppData\Roaming\Dropbox\bin\Dropbox.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ASUSVI~1.LNK - C:\Program Files (x86)\ASUS\AsusVibe\AsusVibeLauncher.exe

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

TCP: NameServer = 10.0.0.1

TCP: Interfaces\{5B061B46-68ED-40C8-950D-C5BC27A14710} : DHCPNameServer = 13.4.0.66

TCP: Interfaces\{D91E83D8-B359-4F93-BA6D-6141168C8F2F} : DHCPNameServer = 10.0.0.1

TCP: Interfaces\{D91E83D8-B359-4F93-BA6D-6141168C8F2F}\2456374702755637475627E6 : DHCPNameServer = 24.25.5.60 24.25.5.61

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-mStart Page = hxxp://asus.msn.com

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [ETDCtrl] C:\Program Files (x86)\Elantech\ETDCtrl.exe

x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s

x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Candace\AppData\Roaming\Mozilla\Firefox\Profiles\24rrpahl.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com

FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Air\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect32.dll

FF - plugin: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCM\Utilities\npAdobeAAMDetect64.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.145\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll

FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Users\Candace\AppData\Local\DIRECTV Player\npPlayerPlugin.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_6_602_180.dll

FF - plugin: C:\Windows\SysWOW64\npDeployJava1.dll

FF - plugin: C:\Windows\SysWOW64\npmproxy.dll

FF - ExtSQL: 2013-03-18 17:17; firebug@software.joehewitt.com; C:\Users\Candace\AppData\Roaming\Mozilla\Firefox\Profiles\24rrpahl.default\extensions\firebug@software.joehewitt.com.xpi

FF - ExtSQL: 2013-05-07 20:05; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.0.36\coFFPlgn

FF - ExtSQL: 2013-05-09 18:07; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.0.36\IPSFFPlgn

.

============= SERVICES / DRIVERS ===============

.

R0 iusb3hcs;Intel® USB 3.0 Host Controller Switch Driver;C:\Windows\System32\drivers\iusb3hcs.sys [2012-5-24 16152]

R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\NISx64\1403010.016\symds64.sys [2013-5-7 493656]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1403010.016\symefa64.sys [2013-5-7 1139800]

R1 ATKWMIACPIIO;ATKWMIACPI Driver;C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys [2011-9-7 17536]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.0.36\Definitions\BASHDefs\20130502.001\BHDrvx64.sys [2013-5-3 1390680]

R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\System32\drivers\NISx64\1403010.016\ccsetx64.sys [2013-5-7 168096]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.0.36\Definitions\IPSDefs\20130510.001\IDSviA64.sys [2013-5-10 513184]

R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]

R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]

R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\NISx64\1403010.016\ironx64.sys [2013-5-7 224416]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\NISx64\1403010.016\symnets.sys [2013-5-7 432800]

R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672]

R2 ASMMAP64;ASMMAP64;C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys [2009-7-2 15416]

R2 ASUS InstantOn;ASUS InstantOn Service;C:\Program Files (x86)\ASUS\InstantOn for NB\InsOnSrv.exe [2012-4-13 277120]

R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2011-12-8 607456]

R2 Intel® ME Service;Intel® ME Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\FWService\IntelMeFWService.exe [2012-7-18 128280]

R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2012-7-18 161560]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-2-9 418376]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-2-9 701512]

R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.3.1.22\ccsvchst.exe [2013-5-7 144520]

R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-7-18 363800]

R3 AiCharger;ASUS Charger Driver;C:\Windows\System32\drivers\AiCharger.sys [2012-7-18 17152]

R3 AsusVBus;AsusVBus;C:\Windows\System32\drivers\AsusVBus.sys [2012-4-11 35968]

R3 AsusVTouch;AsusVTouch;C:\Windows\System32\drivers\AsusVTouch.sys [2012-4-11 16512]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-5-7 138912]

R3 ETD;ELAN PS/2 Port Input Device;C:\Windows\System32\drivers\ETD.sys [2012-5-24 200488]

R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2012-5-24 331264]

R3 iusb3hub;Intel® USB 3.0 Hub Driver;C:\Windows\System32\drivers\iusb3hub.sys [2012-5-24 356120]

R3 iusb3xhc;Intel® USB 3.0 eXtensible Host Controller Driver;C:\Windows\System32\drivers\iusb3xhc.sys [2012-5-24 787736]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-2-9 25928]

R3 RSBASTOR;Realtek PCIE CardReader Driver - BA;C:\Windows\System32\drivers\RtsBaStor.sys [2012-7-18 292968]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2012-7-18 565352]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2012-9-19 102368]

S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2012-3-6 48488]

S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]

S3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);C:\Windows\System32\drivers\L1C62x64.sys [2009-6-10 57344]

S3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;C:\Windows\System32\drivers\SiSG664.sys [2009-6-10 56832]

S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2012-9-19 203104]

S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-2-18 59392]

S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2011-2-18 31232]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2013-2-11 1255736]

S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-13 25088]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]

.

=============== File Associations ===============

.

FileExt: .js: jsfile="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS3\Dreamweaver.exe","%1"

ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS3\dreamweaver.exe", "%1"

.

=============== Created Last 30 ================

.

2013-05-11 00:05:15 97 ----a-w- C:\Windows\DeleteOnReboot.bat

2013-05-10 21:49:32 -------- d-----w- C:\Users\Candace\AppData\Local\CrashDumps

2013-05-10 21:43:53 -------- d-----w- C:\Users\Candace\AppData\Local\{454B8865-DF90-46B5-8B20-A53E8E1A17E9}

2013-05-09 12:37:51 -------- d-----w- C:\ProgramData\BrowserProtect

2013-05-07 23:53:14 796248 ----a-w- C:\Windows\System32\drivers\NISx64\1403010.016\srtsp64.sys

2013-05-07 23:53:14 493656 ----a-w- C:\Windows\System32\drivers\NISx64\1403010.016\symds64.sys

2013-05-07 23:53:14 432800 ----a-w- C:\Windows\System32\drivers\NISx64\1403010.016\symnets.sys

2013-05-07 23:53:14 36952 ----a-w- C:\Windows\System32\drivers\NISx64\1403010.016\srtspx64.sys

2013-05-07 23:53:14 23448 ----a-r- C:\Windows\System32\drivers\NISx64\1403010.016\symelam.sys

2013-05-07 23:53:14 224416 ----a-w- C:\Windows\System32\drivers\NISx64\1403010.016\ironx64.sys

2013-05-07 23:53:14 168096 ----a-w- C:\Windows\System32\drivers\NISx64\1403010.016\ccsetx64.sys

2013-05-07 23:53:14 1139800 ----a-w- C:\Windows\System32\drivers\NISx64\1403010.016\symefa64.sys

2013-05-07 23:52:29 -------- d-----w- C:\Windows\System32\drivers\NISx64\1403010.016

2013-05-07 19:46:33 -------- d-----w- C:\Users\Candace\AppData\Local\{3A87B531-DE1A-43D2-BEAA-61ECFA8F487E}

2013-05-07 16:59:02 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared

2013-05-07 16:49:16 177312 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS

2013-05-07 16:49:15 -------- d-----w- C:\Program Files\Symantec

2013-05-07 16:49:15 -------- d-----w- C:\Program Files\Common Files\Symantec Shared

2013-05-07 16:48:41 -------- d-----w- C:\Windows\System32\drivers\NISx64

2013-05-07 16:48:40 -------- d-----w- C:\Program Files (x86)\Norton Internet Security

2013-05-07 16:48:37 -------- d-----w- C:\ProgramData\Norton

2013-05-07 16:43:55 -------- d-----w- C:\Program Files (x86)\NortonInstaller

2013-05-05 17:32:00 -------- d-----w- C:\Users\Candace\AppData\Local\{3906DDAF-E776-40B5-B598-9D281F99A26E}

2013-05-05 17:31:59 -------- d-----w- C:\Users\Candace\AppData\Local\{F29523A6-1264-404F-876B-26F408B2AC69}

2013-04-26 00:00:21 -------- d-----w- C:\Users\Candace\AppData\Roaming\.minecraft

2013-04-24 12:21:42 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys

2013-04-22 17:41:07 -------- d-----w- C:\Program Files (x86)\Common Files\Macrovision Shared

2013-04-21 20:21:01 -------- d-----w- C:\Program Files\iPod

2013-04-21 20:21:00 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69

2013-04-21 20:21:00 -------- d-----w- C:\Program Files\iTunes

2013-04-21 20:21:00 -------- d-----w- C:\Program Files (x86)\iTunes

2013-04-19 21:15:06 -------- d-----w- C:\ProgramData\NortonInstaller

2013-04-17 00:28:57 63384 ----a-r- C:\Users\Candace\AppData\Roaming\Microsoft\Installer\{43D1B973-3D12-42ba-9E6E-56A8FEFF5250}\ARPPRODUCTICON.exe

2013-04-17 00:28:57 -------- d-----w- C:\Users\Candace\AppData\Local\DIRECTV Player

.

==================== Find3M ====================

.

2013-05-11 13:43:41 387 ----a-w- C:\Users\Candace\AppData\Roaming\sp_data.sys

2013-04-04 18:50:32 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2013-03-19 06:04:06 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe

2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll

2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll

2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe

2013-03-13 18:11:25 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-03-13 18:11:25 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-03-11 16:47:26 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll

2013-03-11 16:47:23 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll

2013-03-11 16:47:23 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll

2013-03-01 03:36:04 3153408 ----a-w- C:\Windows\System32\win32k.sys

2013-02-22 06:27:49 2312704 ----a-w- C:\Windows\System32\jscript9.dll

2013-02-22 06:20:51 1392128 ----a-w- C:\Windows\System32\wininet.dll

2013-02-22 06:19:37 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl

2013-02-22 06:15:48 173056 ----a-w- C:\Windows\System32\ieUnatt.exe

2013-02-22 06:15:23 599040 ----a-w- C:\Windows\System32\vbscript.dll

2013-02-22 06:12:41 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2013-02-22 03:46:00 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll

2013-02-22 03:38:00 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll

2013-02-22 03:37:50 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2013-02-22 03:34:17 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2013-02-22 03:34:03 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll

2013-02-22 03:31:46 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2013-02-15 06:08:40 44032 ----a-w- C:\Windows\System32\tsgqec.dll

2013-02-15 06:06:11 3717632 ----a-w- C:\Windows\System32\mstscax.dll

2013-02-15 06:02:26 158720 ----a-w- C:\Windows\System32\aaclient.dll

2013-02-15 04:37:10 3217408 ----a-w- C:\Windows\SysWow64\mstscax.dll

2013-02-15 04:34:10 131584 ----a-w- C:\Windows\SysWow64\aaclient.dll

2013-02-15 03:25:51 36864 ----a-w- C:\Windows\SysWow64\tsgqec.dll

2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll

2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll

2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll

2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll

2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll

2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll

2013-02-12 04:12:05 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys

.

============= FINISH: 14:00:10.57 ===============

ATTACH:

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 2/10/2013 2:58:57 AM

System Uptime: 5/11/2013 5:18:52 AM (9 hours ago)

.

Motherboard: ASUSTeK COMPUTER INC. | | K55A

Processor: Intel® Core i5-3210M CPU @ 2.50GHz | SOCKET 0 | 2501/100mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 186 GiB total, 103.501 GiB free.

D: is FIXED (NTFS) - 254 GiB total, 97.008 GiB free.

E: is Removable

F: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP32: 4/17/2013 11:02:42 AM - Scheduled Checkpoint

RP33: 4/21/2013 4:20:04 PM - Installed iTunes

RP34: 4/25/2013 8:52:13 AM - Windows Update

RP35: 5/3/2013 11:59:31 AM - Scheduled Checkpoint

.

==== Installed Programs ======================

.

??????? Windows Live Mesh ActiveX ??(????)

??????? Windows Live Mesh ActiveX ???

Adobe Acrobat X Pro - English, Français, Deutsch

Adobe AIR

Adobe Anchor Service CS3

Adobe Asset Services CS3

Adobe Bridge CS3

Adobe Bridge Start Meeting

Adobe Camera Raw 4.0

Adobe CMaps

Adobe Creative Suite 6 Design Standard

Adobe Default Language CS3

Adobe Device Central CS3

Adobe Dreamweaver CS3

Adobe ExtendScript Toolkit 2

Adobe Extension Manager CS3

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Help Manager

Adobe Help Viewer CS3

Adobe PDF Library Files

Adobe Photoshop CS6

Adobe Reader X MUI

Adobe Setup

Adobe Type Support

Adobe Update Manager CS3

Adobe Version Cue CS3 Client

Akamai NetSession Interface

Apple Application Support

Apple Mobile Device Support

Apple Software Update

ASUS AI Recovery

ASUS FaceLogon

ASUS Instant Connect

ASUS K5 Series ScreenSaver

ASUS LifeFrame3

ASUS Live Update

ASUS Power4Gear Hybrid

ASUS Splendid Video Enhancement Technology

ASUS USB Charger Plus

ASUS Virtual Camera

ASUS Virtual Touch

ASUS WebStorage

AsusVibe2.0

ATK Package

Bonjour

Contrôle ActiveX Windows Live Mesh pour connexions à distance

Control ActiveX de Windows Live Mesh para conexiones remotas

Controlo ActiveX do Windows Live Mesh para Ligações Remotas

CyberLink LabelPrint

CyberLink Media Suite

CyberLink Power2Go

D3DX10

DIRECTV Player

Dropbox

ETDWare PS/2-X64 10.5.9.0

FileZilla Client 3.6.0.2

Galeria de Fotografias do Windows Live

Galerie de photos Windows Live

Galería fotográfica de Windows Live

Google Chrome

Google Update Helper

Homeschool Tracker Plus

InstantOn for NB

Intel® Manageability Engine Firmware Recovery Agent

Intel® Management Engine Components

Intel® OpenCL CPU Runtime

Intel® Processor Graphics

Intel® USB 3.0 eXtensible Host Controller Driver

Intel® Trusted Connect Service Client

iTunes

Java 7 Update 17

Java Auto Updater

Junk Mail filter update

Malwarebytes Anti-Malware version 1.75.0.1300

Mesh Runtime

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office 2010

Microsoft Office Excel MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office Office 64-bit Components 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Shared 64-bit MUI (English) 2007

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft_VC80_CRT_x86

Microsoft_VC90_CRT_x86

Mozilla Firefox 20.0.1 (x86 en-US)

Mozilla Maintenance Service

Mozilla Thunderbird 17.0.5 (x86 en-US)

MSVCRT

MSVCRT_amd64

myBitCast 1.0.0.3

Norton Internet Security

PDF Settings CS6

Qualcomm Atheros WiFi Driver Installation

Realtek Ethernet Controller Driver

Realtek High Definition Audio Driver

Realtek PCIE Card Reader

SceneSwitch

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition

SmartFTP Client

SUPERAntiSpyware

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Windows Live

Windows Live ???

Windows Live ????

Windows Live Communications Platform

Windows Live Essentials

Windows Live Family Safety

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

WinFlash

Wireless Console 3

.

==== Event Viewer Messages From Past Week ========

.

5/8/2013 8:16:15 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NlaSvc service.

5/8/2013 1:07:30 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

5/7/2013 8:06:07 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

5/10/2013 8:11:06 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

.

==== End Of File ===========================

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Welcome to the forum.

What you're seeing may be just Malwarebytes doing its JOB.

We'll run some scans to make sure you're clean.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic:
Click on the
Follow This Topic Button
(at the top right of this page), make sure that the
Receive notification
box is checked and that it is set to
Instantly

Removing malware can be unpredictable
...things can go very wrong!
Backup
any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and
Please don't waste my time by leaving before that
.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Thank you MrC and I hope you are right that Malwarebytes is just doing its job.

Here's the RogueKiller report:

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Candace [Admin rights]

Mode : Scan -- Date : 05/11/2013 15:43:20

| ARK || FAK || MBR |

¤¤¤ Bad processes : 2 ¤¤¤

[sUSP PATH] PCShowServerPMWrapper.exe -- C:\Users\Candace\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe [7] -> KILLED [TermProc]

[sUSP PATH] NDSPCShowServer.exe -- C:\Users\Candace\AppData\Local\DIRECTV Player\NDSPCShowServer.exe [7] -> KILLED [TermProc]

¤¤¤ Registry Entries : 4 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : PCShowServer ("C:\Users\Candace\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe") [7] -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-570746848-1925138479-116340403-1001[...]\Run : PCShowServer ("C:\Users\Candace\AppData\Local\DIRECTV Player\PCShowServerPMWrapper.exe") [7] -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Hitachi HTS545050A7E380 +++++

--- User ---

[MBR] 399cc363d3ab2ac8c32a7a77226924e4

[bSP] 81fb3768a2fa391ec2e1552c062a68fa : Empty MBR Code

Partition table:

0 - [XXXXXX] UNKNOWN (0xee) [VISIBLE] Offset (sectors): 1 | Size: 476940 Mo

User = LL1 ... OK!

User = LL2 ... OK!

+++++ PhysicalDrive1: SD Card +++++

--- User ---

[MBR] 9e1751578b3da05c25cc3e7770feb785

[bSP] 7208b105e661849d4a48c279d3177d8d : Empty MBR Code

Partition table:

0 - [XXXXXX] FAT16 (0x06) [VISIBLE] Offset (sectors): 247 | Size: 1950 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

Finished : << RKreport[1]_S_05112013_02d1543.txt >>

RKreport[1]_S_05112013_02d1543.txt

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Please run MBAR:

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that your system is now functioning normally.

MrC

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OK...Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Looks Good......

Lets check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion method. It can be easily uninstalled using the "Uninstall" mode.

  1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  2. Now click on the Search tab.
  3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

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# AdwCleaner v2.300 - Logfile created 05/11/2013 at 17:06:41

# Updated 28/04/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Candace - CANDACE-PC

# Boot Mode : Normal

# Running from : C:\Users\Candace\Downloads\adwcleaner (1).exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

Folder Found : C:\ProgramData\BrowserProtect

***** [Registry] *****

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16476

[OK] Registry is clean.

-\\ Mozilla Firefox v20.0.1 (en-US)

File : C:\Users\Candace\AppData\Roaming\Mozilla\Firefox\Profiles\24rrpahl.default\prefs.js

[OK] File is clean.

-\\ Google Chrome v26.0.1410.64

File : C:\Users\Candace\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [5584 octets] - [10/05/2013 20:03:57]

AdwCleaner[R2].txt - [932 octets] - [11/05/2013 17:06:41]

AdwCleaner[s1].txt - [5680 octets] - [10/05/2013 20:04:46]

########## EOF - C:\AdwCleaner[R2].txt - [1051 octets] ##########

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Lets check your computers security before you go and we have a little cleanup to do also.

I'll also give you some info on the blocks.

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!

MrC

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Results of screen317's Security Check version 0.99.63

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Norton Internet Security

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300

Java 7 Update 17

Java version out of Date!

Adobe Flash Player 11.6.602.180

Mozilla Firefox (20.0.1)

Mozilla Thunderbird (17.0.5)

Google Chrome 26.0.1410.43

Google Chrome 26.0.1410.64

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

Malwarebytes' Anti-Malware mbamscheduler.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 2%

````````````````````End of Log``````````````````````

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Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Java 7 Update 17 <---Please update, should be Update 21

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

Google Chrome 26.0.1410.43 <-----OLD

Google Chrome 26.0.1410.64 <-----OK

You have old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7-8 users must use “Run As Administrator.”

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The Website/IP Blocking is a good feature of Malwarebytes, but when it does its job....people think they're infected. Sometimes this is true, but we checked the system and I don't see any malware on the system.

My protection logs have similar notifications.

I have my notifications (only) turned off, that setting is under the "Protection Tab" in Malwarebytes.

If you would like to contact Malwarebytes about the problem, here's your options:

http://forums.malwar...howtopic=119858

Here's some more information on IP Blocking by Malwarebytes:

IP blocks can indicate a number of things:

  • They could indicate that MBAM is doing its job of blocking bad content on websites.

  • In some cases the blocks are a false positive.

  • However, they can also be a sign of infection, especially if the blocks are outgoing and they occur when no browsers are open.

--> There is more information about the IP blocking module in the FAQ - Section G (and in the Helpdesk topics HERE and HERE).

They include instructions on how to set MBAM to ignore a particular IP, if you wish to do so.

They also contain instructions on how to determine what process might be trying to make the connections.

You may also research the IP in question at www.ip-lookup.net or a similar site.

On the other hand, if you think the IP blocks might be a false positive, then please read this sticky topic before starting a new topic in the False Positives forum.

Alternatively, if you think you might be infected, based on the IP blocks and/or other suspicious computer behavior, then please read the following for the available options to have a malware expert assist you with cleaning process Available Assistance For Possibly Infected Computers.

Some more reading:

http://forums.malwar...t=0#entry107310

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

cf2.jpg

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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