My HijackThis Log

[cyesergio]

Any suggestions on further steps?

Thanks in advance! I'm using my mom over Teamviewer! I'm in Brazil she's in Holland. lol!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 22:20:02, on 14-3-2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

C:\WINDOWS\system32\VTTimer.exe

C:\WINDOWS\system32\S3trayp.exe

C:\Program Files\Winamp\winampa.exe

C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe

C:\Program Files\Logitech\QuickCam\Quickcam.exe

C:\WINDOWS\TEMP\35F6138D.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Picasa2\PicasaMediaDetector.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe

C:\Program Files\Skype\Plugin Manager\skypePM.exe

c:\program files\logitech\quickcam\lu\lulnchr.exe

c:\program files\logitech\quickcam\lu\LogitechUpdate.exe

C:\Program Files\Mozilla Thunderbird\thunderbird.exe

C:\Documents and Settings\Cynthia Slagtand\temp\TeamViewer3\TeamViewer.exe

C:\WINDOWS\system32\taskmgr.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6f74-2d53-2644-206d7942484f} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O4 - HKLM\..\Run: [VTTimer] VTTimer.exe

O4 - HKLM\..\Run: [s3Trayp] S3trayp.exe

O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"

O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide

O4 - HKLM\..\Run: [wmagent.exe] C:\WINDOWS\TEMP\35F6138D.exe

O4 - HKLM\..\Run: [Alcmtr] C:\Program Files\C0C8E5FD-B629-4644-81CD-E8E0FDF6A85D\Malware Doctor.exe

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [A00F66B6AD.exe] C:\DOCUME~1\CYNTHI~1\LOCALS~1\Temp\_A00F66B6AD.exe

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Onderzoek - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {dfb852a3-47f8-48c4-a200-58cab36fd2a2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {dfb852a3-47f8-48c4-a200-58cab36fd2a2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O17 - HKLM\System\CCS\Services\Tcpip\..\{139E22E7-B9C9-4312-8858-57AAE24ABB33}: NameServer = 195.121.1.34,195.121.1.66

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: emqsys.dll

O23 - Service: Intelligente achtergrondsoverdrachtservice (BITS) - Unknown owner - C:\WINDOWS\

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HTTP SSL HTTPFilterdmadmin (HTTPFilterdmadmin) - Unknown owner - C:\WINDOWS\system32\wpv341235998315.cpx.exe (file missing)

O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe

O23 - Service: Automatische updates (wuauserv) - Unknown owner - C:\WINDOWS\

O23 - Service: XAudioService - Unknown owner - C:\WINDOWS\system32\DRIVERS\xaudio.exe (file missing)

--

End of file - 5415 bytes

---

Any help would be appreciated!

Cye

[AdvancedSetup]

Hello Cye,

What problems are you having? Just a HJT log doesn't tell us what issues you're having. Are you able to run MBAM?

Update and Scan with Malwarebytes' Anti-Malware

• Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  
• Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
  
  • Update Malwarebytes' Anti-Malware
  • Select the Update tab
    
  • Click Update
    

  [*]When the update is complete, select the Scanner tab

  [*]Select Perform quick scan, then click Scan.

  [*]When the scan is complete, click OK, then Show Results to view the results.

  [*]Be sure that everything is checked, and click Remove Selected.

  [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    

Then post back the MBAM log and a new Hijackthis log.

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
2. Attach.txt
   
   

• Save both reports to your desktop
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt
  
  

[cyesergio]

Sorry about that the sub-title was a bit vague! I'm havig trouble getting rid of MalwareDoc.

I'm able to run MBAM.

Here's the MBAM Log:

Malwarebytes' Anti-Malware 1.34

Database versie: 1848

Windows 5.1.2600 Service Pack 2

15-3-2009 13:33:57

mbam-log-2009-03-15 (13-33-57).txt

Scan type: Volledige Scan (C:\|D:\|)

Objecten gescand: 106808

Verstreken tijd: 21 minute(s), 5 second(s)

Geheugenprocessen ge

[cyesergio]

anyone?

[cyesergio]

please?

[AdvancedSetup]

Sorry for the delay, work schedule has been hectic lately.

Please run the following AV scanner and then we'll go from there. When it's done please UPDATE MBAM and run another Quick Scan and post back the log. I'd also like you to run the DDS scanner when those other scanners are done and post that log back as requested please.

Thanks.

Please download to your Desktop: Dr.Web CureIt

• After the file has downloaded, disable your current Anti-Virus and disconnect from the Internet
  
• Doubleclick the drweb-cureit.exe file, then click the Start button, then the OK button to perform an Express Scan.
  
• This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it.
  
• Once the short scan has finished, Click on the Complete scan radio button.
  
• Then click on the Settings menu on top, the select Change Settings or press the F9 key. You can also change the Language
  
• Choose the Scanning tab and I recomend leaving the Heuristic analysis enabled (this can lead to False Positives though)
  
• On the File types tab ensure you select All files
  
• Click on the Actions tab and set the following:
  
  • Objects Infected objects = Cure, Incurable objects = Move, Suspicious objects = Report
    
  • Infected packages Archive = Move, E-mails = Report, Containers = Move
    
  • Malware Adware = Move, Dialers = Move, Jokes = Move, Riskware = Move, Hacktools = Move
    
  • Do not change the Rename extension - default is: #??
    
  • Leave the default save path for Moved files here: %USERPROFILE%\DoctorWeb\Quarantine\
    
  • Leave prompt on Action checked
    

  [*]On the Log file tab leave the Log to file checked.

  [*]Leave the log file path alone: %USERPROFILE%\DoctorWeb\CureIt.log

  [*]Log mode = Append

  [*]Encoding = ANSI

  [*]Details Leave Names of file packers and Statistics checked.

  [*]Limit log file size = 2048 KB and leave the check mark on the Maximum log file size.

  [*]On the General tab leave the Scan Priority on High

  [*]Click the Apply button at the bottom, and then the OK button.

  [*]On the right side under the Dr Web Anti-Virus Logo you will see 3 little buttons. Click the left VCR style Start button.

  [*]In this mode it will scan Boot sectors of all disks, All removable media, and all local drives

  [*]The more files and folders you have the longer the scan will take. On large drives it can take hours to complete.

  [*]When the Cure option is selected, an additional context menu will open. Select the necessary action of the program, if the curing fails.

  [*]Click 'Yes to all' if it asks if you want to cure/move the files.

  [*]This will move it to the %USERPROFILE%\DoctorWeb\Quarantine\ folder if it can't be cured. (in this case we need samples)

  [*]After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list

  [*]Save the report to your Desktop. The report will be called DrWeb.csv

  [*]Close Dr.Web Cureit.

  [*]Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.

  [*]After reboot, post the contents of the log from Dr.Web you saved previously to your Desktop in your next reply with a new hijackthis log.

  

[cyesergio]

will do, I wasn't pressing you (my mom was B) )

[miekiemoes]

Hi,

Since AdvancedSetup is busy with other things, I'm taking over this thread.

Please perform the steps AdvanceSetup posted previously and post the logs.

Also, please update MalwareBytes, because the databaseversion is outdated.

• Start MalwareBytes and click the Update tab. There click "Check for updates"
  
• Once the updates are downloaded, perform a full scan again.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply along with a fresh HijackThis log, then we'll proceed from there with new steps.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

[cyesergio]

Malware bytes log with updated database:

Malwarebytes' Anti-Malware 1.34

Database versie: 1879

Windows 5.1.2600 Service Pack 2

21-3-2009 2:44:34

mbam-log-2009-03-21 (02-44-34).txt

Scan type: Snelle Scan

Objecten gescand: 75707

Verstreken tijd: 7 minute(s), 1 second(s)

Geheugenprocessen ge

Attach.txt.zip

DrWeb.csv.zip

Attach.txt.zip

DrWeb.csv.zip

[miekiemoes]

Hi,

* Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix in your next reply.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it. Please visit HERE if you don't know how.

[cyesergio]

Thanks for replying back so fast. Just got word back from my mom that everything's A-OK now (no more pop ups from malware doctor etc). Should I still follow those last steps?

[miekiemoes]

Yes, please follow the steps

[miekiemoes]

Any progress yet?

[miekiemoes]

Since there is no feedback anymore, I assume this issue is resolved ... so, this Topic is closed.

If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.