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Chitka? Windows Security Security cannot be turned on.


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Hi, last night I accepted/downloaded an Adobe flash player plug-in and almost immediately ad boxes began to pop up on my screen. Chitka is at the top of some of the boxes. I ran Malware Bytes and it did detect several items which I deleted. However, today the problem is still present. I saw another user's post for the Chitka malware and followed some of the steps, however, after opening Hulu the ads pop up again.

Here is a screenshot:

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Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

Note:

Please read all of my instructions completely including these.

Make sure you're subscribed to this topic:
Click on the
Follow This Topic Button
(at the top right of this page), make sure that the
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box is checked and that it is set to
Instantly

Removing malware can be unpredictable
...things can go very wrong!
Backup
any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear" and please Don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Hi, MrCharlie, thanks for the reply. Here is the dds and attach info:

*DDS*

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 12/10/2012 5:47:32 PM

System Uptime: 5/6/2013 1:52:07 PM (2 hours ago)

.

Motherboard: MICRO-STAR INTERNATIONAL CO., LTD | | MS-16D3

Processor: Intel® Core i5 CPU M 450 @ 2.40GHz | CPU 1 | 1176/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 273 GiB total, 233.202 GiB free.

D: is FIXED (NTFS) - 180 GiB total, 180.17 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP29: 3/14/2013 8:04:14 AM - Windows Update

RP30: 3/18/2013 7:26:01 PM - Windows Update

RP31: 3/22/2013 11:09:13 AM - Windows Update

RP32: 3/26/2013 1:36:10 PM - Windows Update

RP33: 3/26/2013 2:12:13 PM - Installed Creative ZEN V Series (R2)

RP34: 4/2/2013 9:00:26 AM - Windows Update

RP35: 4/2/2013 10:57:27 AM - Installed Java 7 Update 17

RP36: 4/5/2013 11:10:06 AM - Windows Update

RP37: 4/9/2013 9:42:56 AM - Windows Update

RP38: 4/10/2013 12:25:56 PM - Windows Update

RP39: 4/16/2013 3:51:35 PM - Windows Update

RP40: 4/23/2013 6:53:03 PM - Windows Update

RP41: 4/24/2013 1:35:52 AM - Windows Update

RP42: 4/30/2013 10:01:10 AM - Windows Update

RP43: 5/3/2013 10:06:30 AM - Windows Update

.

==== Hosts File Hijack ======================

.

Hosts: 212.59.28.228 www.google-analytics.com.

Hosts: 212.59.28.228 ad-emea.doubleclick.net.

Hosts: 212.59.28.228 www.statcounter.com.

Hosts: 93.115.241.27 www.google-analytics.com.

Hosts: 93.115.241.27 ad-emea.doubleclick.net.

Hosts: 93.115.241.27 www.statcounter.com.

.

==== Installed Programs ======================

.

3DVIA player 5.0.0.20

Acrobat.com

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader XI

Adobe Shockwave Player 12.0

ArcSoft Magic-i Visual Effects 2

ArcSoft Print Creations

ArcSoft Print Creations - Album Page

ArcSoft Print Creations - Brochures & Flyers

ArcSoft Print Creations - Funhouse

ArcSoft Print Creations - Funhouse II

ArcSoft Print Creations - Greeting Card

ArcSoft Print Creations - Photo Book

ArcSoft Print Creations - Photo Calendar

ArcSoft Print Creations - Photo Prints

ArcSoft Print Creations - Poster Creator

ArcSoft Print Creations - Scrapbook

ArcSoft Print Creations - Slimline Card

ArcSoft WebCam Companion 3

BurnRecovery

CCleaner

Compatibility Pack for the 2007 Office system

Creative Removable Disk Manager

Creative System Information

Creative ZEN V Series (R2)

EasyFace Logon

ETDWare PS/2-x64 7.0.5.10_WHQL

Home Sweet Home

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Components

Intel® Rapid Storage Technology

Java 7 Update 13 (64-bit)

Java 7 Update 17

Java Auto Updater

Junk Mail filter update

LeapFrog Connect

LeapFrog MyOwnLeaptop Plugin

Mahjong Escape Ancient China

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Office Excel MUI (English) 2007

Microsoft Office Excel MUI (French) 2007

Microsoft Office Excel MUI (Spanish) 2007

Microsoft Office Home and Student 2007

Microsoft Office Office 64-bit Components 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office OneNote MUI (French) 2007

Microsoft Office OneNote MUI (Spanish) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint MUI (French) 2007

Microsoft Office PowerPoint MUI (Spanish) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (Arabic) 2007

Microsoft Office Proof (Basque) 2007

Microsoft Office Proof (Catalan) 2007

Microsoft Office Proof (Dutch) 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Galician) 2007

Microsoft Office Proof (German) 2007

Microsoft Office Proof (Portuguese (Brazil)) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing (French) 2007

Microsoft Office Proofing (Spanish) 2007

Microsoft Office Shared 64-bit MUI (English) 2007

Microsoft Office Shared 64-bit MUI (French) 2007

Microsoft Office Shared 64-bit MUI (Spanish) 2007

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared MUI (French) 2007

Microsoft Office Shared MUI (Spanish) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Suite Activation Assistant

Microsoft Office Word MUI (English) 2007

Microsoft Office Word MUI (French) 2007

Microsoft Office Word MUI (Spanish) 2007

Microsoft Search Enhancement Pack

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Sync Framework Runtime Native v1.0 (x86)

Microsoft Sync Framework Services Native v1.0 (x86)

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Works

msi EasyViewer

MSI Game Corner Console

MSI S-Bar Utilities

msi Software Install

MSVCRT

Norton Internet Security

Norton Online Backup

PhotoScape

Realtek High Definition Audio Driver

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Skype™ 6.1

SRS Premium Sound Control Panel

swMSM

System Control Manager

Unity Web Player

Update for Microsoft Office Word 2007 (KB974631)

Update for Office 2007 (KB934528)

Update for Office System 2007 Setup (KB929722)

Use the entry named LeapFrog Connect to uninstall (LeapFrog MyOwnLeaptop Plugin)

Validity Sensors DDK

Windows Driver Package - ENE (EUCR) USB (12/04/2009 5.89.0.64)

Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012)

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Toolbar

Windows Live Upload Tool

Windows Live Writer

WinRAR archiver

ZENcast Organizer

.

==== Event Viewer Messages From Past Week ========

.

5/6/2013 2:01:50 PM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891

5/6/2013 2:01:50 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891

5/6/2013 12:21:20 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: An instance of the service is already running.

5/6/2013 12:20:50 AM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

5/6/2013 12:20:50 AM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.

5/6/2013 1:52:31 PM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.

5/6/2013 1:52:31 PM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

5/6/2013 1:52:28 PM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

5/1/2013 4:10:22 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {B77C4C36-0154-4C52-AB49-FAA03837E47F} and APPID {EA022610-0748-4C24-B229-6C507EBDFDBB} to the user Kat-msi\Kat SID (S-1-5-21-3247749759-3192360473-1722886640-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

.

==== End Of File ===========================

*ATTACH*

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 12/10/2012 5:47:32 PM

System Uptime: 5/6/2013 1:52:07 PM (2 hours ago)

.

Motherboard: MICRO-STAR INTERNATIONAL CO., LTD | | MS-16D3

Processor: Intel® Core i5 CPU M 450 @ 2.40GHz | CPU 1 | 1176/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 273 GiB total, 233.202 GiB free.

D: is FIXED (NTFS) - 180 GiB total, 180.17 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP29: 3/14/2013 8:04:14 AM - Windows Update

RP30: 3/18/2013 7:26:01 PM - Windows Update

RP31: 3/22/2013 11:09:13 AM - Windows Update

RP32: 3/26/2013 1:36:10 PM - Windows Update

RP33: 3/26/2013 2:12:13 PM - Installed Creative ZEN V Series (R2)

RP34: 4/2/2013 9:00:26 AM - Windows Update

RP35: 4/2/2013 10:57:27 AM - Installed Java 7 Update 17

RP36: 4/5/2013 11:10:06 AM - Windows Update

RP37: 4/9/2013 9:42:56 AM - Windows Update

RP38: 4/10/2013 12:25:56 PM - Windows Update

RP39: 4/16/2013 3:51:35 PM - Windows Update

RP40: 4/23/2013 6:53:03 PM - Windows Update

RP41: 4/24/2013 1:35:52 AM - Windows Update

RP42: 4/30/2013 10:01:10 AM - Windows Update

RP43: 5/3/2013 10:06:30 AM - Windows Update

.

==== Hosts File Hijack ======================

.

Hosts: 212.59.28.228 www.google-analytics.com.

Hosts: 212.59.28.228 ad-emea.doubleclick.net.

Hosts: 212.59.28.228 www.statcounter.com.

Hosts: 93.115.241.27 www.google-analytics.com.

Hosts: 93.115.241.27 ad-emea.doubleclick.net.

Hosts: 93.115.241.27 www.statcounter.com.

.

==== Installed Programs ======================

.

3DVIA player 5.0.0.20

Acrobat.com

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader XI

Adobe Shockwave Player 12.0

ArcSoft Magic-i Visual Effects 2

ArcSoft Print Creations

ArcSoft Print Creations - Album Page

ArcSoft Print Creations - Brochures & Flyers

ArcSoft Print Creations - Funhouse

ArcSoft Print Creations - Funhouse II

ArcSoft Print Creations - Greeting Card

ArcSoft Print Creations - Photo Book

ArcSoft Print Creations - Photo Calendar

ArcSoft Print Creations - Photo Prints

ArcSoft Print Creations - Poster Creator

ArcSoft Print Creations - Scrapbook

ArcSoft Print Creations - Slimline Card

ArcSoft WebCam Companion 3

BurnRecovery

CCleaner

Compatibility Pack for the 2007 Office system

Creative Removable Disk Manager

Creative System Information

Creative ZEN V Series (R2)

EasyFace Logon

ETDWare PS/2-x64 7.0.5.10_WHQL

GoToMeeting 5.4.0.1082

Home Sweet Home

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Components

Intel® Rapid Storage Technology

Java 7 Update 13 (64-bit)

Java 7 Update 17

Java Auto Updater

Junk Mail filter update

LeapFrog Connect

LeapFrog MyOwnLeaptop Plugin

Mahjong Escape Ancient China

Malwarebytes Anti-Malware version 1.75.0.1300

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Office Excel MUI (English) 2007

Microsoft Office Excel MUI (French) 2007

Microsoft Office Excel MUI (Spanish) 2007

Microsoft Office Home and Student 2007

Microsoft Office Office 64-bit Components 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office OneNote MUI (French) 2007

Microsoft Office OneNote MUI (Spanish) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint MUI (French) 2007

Microsoft Office PowerPoint MUI (Spanish) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (Arabic) 2007

Microsoft Office Proof (Basque) 2007

Microsoft Office Proof (Catalan) 2007

Microsoft Office Proof (Dutch) 2007

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Galician) 2007

Microsoft Office Proof (German) 2007

Microsoft Office Proof (Portuguese (Brazil)) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing (French) 2007

Microsoft Office Proofing (Spanish) 2007

Microsoft Office Shared 64-bit MUI (English) 2007

Microsoft Office Shared 64-bit MUI (French) 2007

Microsoft Office Shared 64-bit MUI (Spanish) 2007

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared MUI (French) 2007

Microsoft Office Shared MUI (Spanish) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Suite Activation Assistant

Microsoft Office Word MUI (English) 2007

Microsoft Office Word MUI (French) 2007

Microsoft Office Word MUI (Spanish) 2007

Microsoft Search Enhancement Pack

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Sync Framework Runtime Native v1.0 (x86)

Microsoft Sync Framework Services Native v1.0 (x86)

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Works

msi EasyViewer

MSI Game Corner Console

MSI S-Bar Utilities

msi Software Install

MSVCRT

Norton Internet Security

Norton Online Backup

PhotoScape

Realtek High Definition Audio Driver

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Skype™ 6.1

SRS Premium Sound Control Panel

swMSM

System Control Manager

thinkorswim

Unity Web Player

Update for Microsoft Office Word 2007 (KB974631)

Update for Office 2007 (KB934528)

Update for Office System 2007 Setup (KB929722)

Use the entry named LeapFrog Connect to uninstall (LeapFrog MyOwnLeaptop Plugin)

Validity Sensors DDK

Watchtower Library 2012 - English

Windows Driver Package - ENE (EUCR) USB (12/04/2009 5.89.0.64)

Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012)

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Movie Maker

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Toolbar

Windows Live Upload Tool

Windows Live Writer

WinRAR archiver

ZENcast Organizer

.

==== Event Viewer Messages From Past Week ========

.

5/6/2013 2:01:50 PM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147024891

5/6/2013 2:01:50 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error: %%-2147024891

5/6/2013 12:21:20 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: An instance of the service is already running.

5/6/2013 12:20:50 AM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

5/6/2013 12:20:50 AM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.

5/6/2013 1:52:31 PM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.

5/6/2013 1:52:31 PM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

5/6/2013 1:52:28 PM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

5/1/2013 4:10:22 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {B77C4C36-0154-4C52-AB49-FAA03837E47F} and APPID {EA022610-0748-4C24-B229-6C507EBDFDBB} to the user Kat-msi\Kat SID (S-1-5-21-3247749759-3192360473-1722886640-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

.

==== End Of File ===========================

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Sorry about that.

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16476 BrowserJavaVersion: 10.17.2

Run by Kat at 15:24:50 on 2013-05-06

Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3886.2356 [GMT -4:00]

.

AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\windows\system32\lsm.exe

C:\windows\system32\svchost.exe -k DcomLaunch

C:\windows\system32\svchost.exe -k RPCSS

C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\windows\system32\svchost.exe -k netsvcs

C:\windows\system32\svchost.exe -k LocalService

C:\windows\system32\vcsFPService.exe

C:\windows\system32\svchost.exe -k NetworkService

C:\windows\System32\spoolsv.exe

C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\windows\System32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Program Files (x86)\System Control Manager\MSIService.exe

C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe

C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe

C:\Program Files (x86)\MSI Game Corner\Game Console\OberonGameConsoleService.exe

C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\windows\system32\svchost.exe -k imgsvc

C:\windows\system32\SearchIndexer.exe

C:\windows\system32\taskhost.exe

C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccSvcHst.exe

C:\windows\system32\Dwm.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Program Files\Elantech\ETDCtrl.exe

C:\Program Files (x86)\Creative\Sync Manager Unicode\CTSyncU.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

C:\Program Files (x86)\System Control Manager\MGSysCtrl.exe

C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe

C:\Program Files (x86)\msi\EasyFace Logon\KillAutoAP.exe

C:\Program Files (x86)\msi\MSI S-Bar Utilities\S-Bar.exe

C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac

C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\windows\system32\wbem\unsecapp.exe

C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Elantech\ETDCtrlHelper.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe

C:\windows\system32\wuauclt.exe

C:\windows\explorer.exe

C:\windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe

C:\windows\system32\SearchProtocolHost.exe

C:\windows\system32\SearchFilterHost.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.jw.org/

uDefault_Page_URL = hxxp://msi.msn.com

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>

BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coieplg.dll

BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ipsbho.dll

BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SearchHelper.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

BHO: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coieplg.dll

TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\coieplg.dll

TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll

uRun: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

uRun: [CTSyncU.exe] "C:\Program Files (x86)\Creative\Sync Manager Unicode\CTSyncU.exe"

mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe

mRun: [MGSysCtrl] C:\Program Files (x86)\System Control Manager\MGSysCtrl.exe

mRun: [NortonOnlineBackup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe

mRun: [ArcSoft Connection Service] C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe

mRun: [EasyFace Agent] C:\Program Files (x86)\msi\EasyFace Logon\KillAutoAP.exe

mRun: [MSI S-Bar Utilities] C:\Program Files (x86)\MSI\MSI S-Bar Utilities\S-Bar.exe

mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework//microsoft/wrc32.ocx

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

TCP: NameServer = 167.206.245.129 167.206.245.130

TCP: Interfaces\{ABD972FE-393F-423B-9BF8-FB964FF086CB} : DHCPNameServer = 167.206.245.129 167.206.245.130

TCP: Interfaces\{ABD972FE-393F-423B-9BF8-FB964FF086CB}\54A4132513 : DHCPNameServer = 192.168.1.1

TCP: Interfaces\{ABD972FE-393F-423B-9BF8-FB964FF086CB}\E45445745414257333 : DHCPNameServer = 192.168.1.1

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

SSODL: WebCheck - <orphaned>

x64-BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll

x64-Run: [igfxTray] C:\windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\windows\System32\igfxpers.exe

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s

x64-Run: [ETDWare] C:\Program Files (x86)\Elantech\ETDCtrl.exe

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

Hosts: 212.59.28.228 www.google-analytics.com.

Hosts: 212.59.28.228 ad-emea.doubleclick.net.

Hosts: 212.59.28.228 www.statcounter.com.

Hosts: 93.115.241.27 www.google-analytics.com.

Hosts: 93.115.241.27 ad-emea.doubleclick.net.

.

Note: multiple HOSTS entries found. Please refer to Attach.txt

.

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\NISx64\1109000.00C\symds64.sys [2012-12-11 433200]

R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\NISx64\1109000.00C\symefa64.sys [2012-12-11 221304]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.5.0.127\Definitions\BASHDefs\20130116.013\BHDrvx64.sys [2013-1-15 1388120]

R1 ccHP;Symantec Hash Provider;C:\windows\System32\drivers\NISx64\1109000.00C\cchpx64.sys [2012-12-11 593544]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.5.0.127\Definitions\IPSDefs\20130201.001\IDSviA64.sys [2013-2-2 513184]

R1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\NISx64\1109000.00C\ironx64.sys [2012-12-11 150064]

R1 SYMTDIv;Symantec Vista Network Dispatch Driver;C:\windows\System32\drivers\NISx64\1109000.00C\symtdiv.sys [2012-12-11 451704]

R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2010-6-4 13336]

R2 Micro Star SCM;Micro Star SCM;C:\Program Files (x86)\System Control Manager\MSIService.exe [2010-6-4 160768]

R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\17.9.0.12\ccsvchst.exe [2012-12-11 126400]

R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe service --> C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe service [?]

R2 OberonGameConsoleService;Oberon Media Game Console service;C:\Program Files (x86)\MSI Game Corner\Game Console\OberonGameConsoleService.exe [2010-6-4 44432]

R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-6-4 2320920]

R2 vcsFPService;Validity VCS Fingerprint Service;C:\windows\System32\vcsFPService.exe [2009-7-13 1924400]

R3 ArcSoftKsUFilter;ArcSoft Magic-I Visual Effect;C:\windows\System32\drivers\ArcSoftKsUFilter.sys [2010-6-4 19968]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-12-10 138912]

R3 ETD;ELAN PS/2 Port Input Device;C:\windows\System32\drivers\ETD.sys [2010-6-4 128512]

R3 HECIx64;Intel® Management Engine Interface;C:\windows\System32\drivers\HECIx64.sys [2010-6-4 56344]

R3 Impcd;Impcd;C:\windows\System32\drivers\Impcd.sys [2010-6-4 158976]

R3 IntcDAud;Intel® Display Audio;C:\windows\System32\drivers\IntcDAud.sys [2010-6-4 271872]

R3 RTL8167;Realtek 8167 NT Driver;C:\windows\System32\drivers\Rt64win7.sys [2009-12-13 239616]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-1-8 161536]

S3 BrSerIb;Brother MFC Serial Interface Driver(WDM);C:\windows\System32\drivers\BrSerIb.sys [2009-7-13 281088]

S3 BrUsbSIb;Brother MFC Serial USB Driver(WDM);C:\windows\System32\drivers\BrUsbSIb.sys [2009-7-13 15360]

S3 EUCR;EUCR;C:\windows\System32\drivers\EUCR6SK.sys [2010-6-4 87888]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-12-11 1255736]

.

=============== Created Last 30 ================

.

2013-05-06 03:14:40 -------- d-sh--w- C:\windows\System32\%APPDATA%

2013-05-03 14:06:52 9317456 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{2844AF15-D4E9-4E63-B73D-435DC34061E0}\mpengine.dll

2013-04-23 22:54:41 1653096 ----a-w- C:\windows\System32\drivers\ntfs.sys

2013-04-10 14:52:23 3150848 ----a-w- C:\windows\System32\win32k.sys

2013-04-10 14:52:20 3138048 ----a-w- C:\windows\System32\mstscax.dll

2013-04-10 14:52:20 2691072 ----a-w- C:\windows\SysWow64\mstscax.dll

2013-04-10 14:52:19 44032 ----a-w- C:\windows\System32\tsgqec.dll

2013-04-10 14:52:19 36864 ----a-w- C:\windows\SysWow64\tsgqec.dll

2013-04-10 14:52:19 158208 ----a-w- C:\windows\System32\aaclient.dll

2013-04-10 14:52:19 131072 ----a-w- C:\windows\SysWow64\aaclient.dll

2013-04-10 14:52:14 5497688 ----a-w- C:\windows\System32\ntoskrnl.exe

2013-04-10 14:52:13 6656 ----a-w- C:\windows\SysWow64\apisetschema.dll

2013-04-10 14:52:13 43520 ----a-w- C:\windows\System32\csrsrv.dll

2013-04-10 14:52:13 3958120 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe

2013-04-10 14:52:13 3902312 ----a-w- C:\windows\SysWow64\ntoskrnl.exe

2013-04-10 14:52:13 112640 ----a-w- C:\windows\System32\smss.exe

.

==================== Find3M ====================

.

2013-05-02 06:06:08 278800 ------w- C:\windows\System32\MpSigStub.exe

2013-04-04 18:50:32 25928 ----a-w- C:\windows\System32\drivers\mbam.sys

2013-04-02 14:58:01 95648 ----a-w- C:\windows\SysWow64\WindowsAccessBridge-32.dll

2013-04-02 14:58:01 861088 ----a-w- C:\windows\SysWow64\npDeployJava1.dll

2013-04-02 14:58:01 782240 ----a-w- C:\windows\SysWow64\deployJava1.dll

2013-02-22 06:27:49 2312704 ----a-w- C:\windows\System32\jscript9.dll

2013-02-22 06:20:51 1392128 ----a-w- C:\windows\System32\wininet.dll

2013-02-22 06:19:37 1494528 ----a-w- C:\windows\System32\inetcpl.cpl

2013-02-22 06:15:48 173056 ----a-w- C:\windows\System32\ieUnatt.exe

2013-02-22 06:15:23 599040 ----a-w- C:\windows\System32\vbscript.dll

2013-02-22 06:12:41 2382848 ----a-w- C:\windows\System32\mshtml.tlb

2013-02-22 03:46:00 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll

2013-02-22 03:38:00 1129472 ----a-w- C:\windows\SysWow64\wininet.dll

2013-02-22 03:37:50 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl

2013-02-22 03:34:17 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe

2013-02-22 03:34:03 420864 ----a-w- C:\windows\SysWow64\vbscript.dll

2013-02-22 03:31:46 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb

2013-02-12 14:02:22 19968 ----a-w- C:\windows\System32\drivers\usb8023.sys

2013-02-06 07:02:43 108448 ----a-w- C:\windows\System32\WindowsAccessBridge-64.dll

2013-02-06 07:02:42 963488 ----a-w- C:\windows\System32\deployJava1.dll

2013-02-06 07:02:42 1085344 ----a-w- C:\windows\System32\npDeployJava1.dll

.

============= FINISH: 15:25:07.07 ===============

*ROGUEKILLER*

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7600 ) 64 bits version

Started in : Normal mode

User : Kat [Admin rights]

Mode : Remove -- Date : 05/06/2013 14:02:03

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤

[HJ SMENU] HKCU\[...]\Advanced : Start_TrackProgs (0) -> REPLACED (1)

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-3247749759-3192360473-1722886640-1000\$68a6083fc3f81d23fbd70fa05e2807a9\n.) [x] -> REPLACED (C:\windows\system32\shell32.dll)

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-18\$68a6083fc3f81d23fbd70fa05e2807a9\n.) [x] -> REPLACED (C:\windows\system32\wbem\fastprox.dll)

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-18\$68a6083fc3f81d23fbd70fa05e2807a9\@ [-] --> REMOVED

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-3247749759-3192360473-1722886640-1000\$68a6083fc3f81d23fbd70fa05e2807a9\@ [-] --> REMOVED

[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-18\$68a6083fc3f81d23fbd70fa05e2807a9\U --> REMOVED

[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-21-3247749759-3192360473-1722886640-1000\$68a6083fc3f81d23fbd70fa05e2807a9\U --> REMOVED

[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-18\$68a6083fc3f81d23fbd70fa05e2807a9\L --> REMOVED

[ZeroAccess][FOLDER] ROOT : C:\$recycle.bin\S-1-5-21-3247749759-3192360473-1722886640-1000\$68a6083fc3f81d23fbd70fa05e2807a9\L --> REMOVED

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : Mal.Hosts|ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\windows\system32\drivers\etc\hosts

127.0.0.1 localhost

::1 localhost

212.59.28.228 www.google-analytics.com.

212.59.28.228 ad-emea.doubleclick.net.

212.59.28.228 www.statcounter.com.

93.115.241.27 www.google-analytics.com.

93.115.241.27 ad-emea.doubleclick.net.

93.115.241.27 www.statcounter.com.

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Hitachi HTS545050B9A300 +++++

--- User ---

[MBR] 3850432c90262337cc186abb20c2475d

[bSP] 90ee7e9e023af42ba1d3029d6be77734 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 12288 Mo

1 - [ACTIVE] ACER (0x27) [VISIBLE] Offset (sectors): 25167872 | Size: 100 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 25372672 | Size: 279959 Mo

3 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 598728704 | Size: 184591 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[2]_D_05062013_02d1402.txt >>

RKreport[1]_S_05062013_02d1356.txt ; RKreport[2]_D_05062013_02d1402.txt

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Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

http://www.dslreports.com/faq/10451

When Should I Format, How Should I Reinstall

http://www.dslreports.com/faq/10063

I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

-----------------------------------------

Run RogueKiller again and click Scan

When the scan completes ..............

Click Fix Host on the right hand column under Options

----------------------------------------

Next:

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that your system is now functioning normally.

MrC

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Hi, MrC, I've run the mbar twice - successfully cleaned. I didn't see the .txt files in the mbar folder.

After getting back online and opening a few webpages the boxes didn't pop up. However, I still cannot turn on the Windows Security Service.

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OK, we're not done yet............

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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