Help needed, Ransomware has sneaked in to hubbies laptop

Caz · May 6, 2013

Hi guys,

Need bit of help after all these years - that ransomware has infected hubbies laptop. To be able to do get here, I've had to do system restore back to 30th April, but know that it's just going to appear yet again at some point.

Obviously it's going to be lurking somewhere in his system, so would really appreciate help in getting rid of this stupid thing otherwise this laptop is being hit over hubbies head.

Thanks in advance,

Caz

gringo_pr · May 6, 2013

Hello Caz

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
[*]Please do not attach logs or use code boxes, just copy and paste the text.
- Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
[*]Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
[*]Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-DeFogger-

Please download

DeFogger to your desktop.
Double click DeFogger to run the tool.

The application window will appear
Click the Disable button to disable your CD Emulation drivers
Click Yes to continue
A 'Finished!' message will appear
Click OK
DeFogger may ask you to reboot the machine, if it does - click OK

Do not re-enable these drivers until otherwise instructed.

-Security Check-

Download Security Check by screen317 from

here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-Download DDS-

Please download DDS from one of the links below and save it to your desktop:

Download DDS and save it to your desktop

Link1
Link2
Link3

Double-Click on dds.scr and a command window will appear. This is normal.
Shortly after two logs will appear:
- DDS.txt
- Attach.txt
[*]A window will open instructing you save & post the logs
[*]Save the logs to a convenient place such as your desktop
[*]Copy the contents of both logs & post in your next reply

information and logs

In your next post I need the following

both reports from DDS
report from security check
let me know of any problems you may have had

Gringo

Caz · May 6, 2013

Results of screen317's Security Check version 0.99.63

Windows Vista Service Pack 2 x86 (UAC is enabled)

Internet Explorer 7 Out of date!

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Microsoft Security Essentials

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Out of date HijackThis installed!

Malwarebytes Anti-Malware version 1.75.0.1300

HijackThis 2.0.2

Java 6 Update 37

Java 7 Update 21

Adobe Flash Player 11.6.602.180

Adobe Reader 9 Adobe Reader out of Date!

Mozilla Firefox (20.0.1)

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

TOSHIBA Toshiba Online Product Information TOPI.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 3 % Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

Caz · May 6, 2013

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 7.0.6002.18005 BrowserJavaVersion: 10.21.2

Run by User at 20:29:12 on 2013-05-06

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.1915.791 [GMT 1:00]

.

AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}

.

============== Running Processes ================

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe

C:\Program Files\Microsoft Security Client\MsMpEng.exe

C:\Windows\system32\SLsvc.exe

C:\Windows\System32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

C:\Program Files\Toshiba TEMPRO\TempoSVC.exe

C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe

C:\Windows\system32\TODDSrv.exe

C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe

C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe

C:\Windows\system32\DRIVERS\xaudio.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Microsoft Security Client\NisSrv.exe

C:\Program Files\TOSHIBA\SmartFaceV\SmartFaceVWatchSrv.exe

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe

C:\Program Files\Toshiba TEMPRO\Toshiba.Tempo.UI.TrayApplication.exe

C:\Program Files\TOSHIBA\Toshiba Online Product Information\TOPI.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\system32\igfxsrvc.exe

C:\Windows\RtHDVCpl.exe

C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe

C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe

C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe

C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe

C:\Program Files\Ask.com\Updater\Updater.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Windows\ehome\ehtray.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe

C:\Windows\ehome\ehmsas.exe

C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe

C:\Windows\system32\igfxext.exe

C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Windows Live\Contacts\wlcomm.exe

C:\Windows\system32\DllHost.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Users\User\Downloads\SecurityCheck.exe

C:\Windows\system32\notepad.exe

C:\Program Files\Microsoft Security Client\MpCmdRun.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA;

uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA;

mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA

mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA

uURLSearchHooks: UrlSearchHook Class: {00000000-6E41-4FD3-8538-502F5495E5FC} - c:\program files\ask.com\GenericAskToolbar.dll

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.8313.1002\swg.dll

BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll

TB: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll

uRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun

uRun: [TOSCDSPD] TOSCDSPD.EXE

uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background

uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

mRun: [Windows Defender] c:\program files\windows defender\MSASCui.exe -hide

mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [NDSTray.exe] NDSTray.exe

mRun: [cfFncEnabler.exe] cfFncEnabler.exe

mRun: [Google EULA Launcher] c:\program files\google\google eula\GoogleEULALauncher.exe IE PA

mRun: [Toshiba TEMPO] c:\program files\toshiba tempro\Toshiba.Tempo.UI.TrayApplication.exe

mRun: [topi] c:\program files\toshiba\toshiba online product information\topi.exe -startup

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [RtHDVCpl] RtHDVCpl.exe

mRun: [skytel] Skytel.exe

mRun: [TPwrMain] c:\program files\toshiba\power saver\TPwrMain.EXE

mRun: [HSON] c:\program files\toshiba\tbs\HSON.exe

mRun: [smoothView] c:\program files\toshiba\smoothview\SmoothView.exe

mRun: [00TCrdMain] c:\program files\toshiba\flashcards\TCrdMain.exe

mRun: [Toshiba Registration] c:\program files\toshiba\registration\ToshibaRegistration.exe

mRun: [Camera Assistant Software] "c:\program files\camera assistant software for toshiba\traybar.exe" /start

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [00PCTFW] "c:\program files\pc tools firewall plus\FirewallGUI.exe" -s

mRun: [iSW] "c:\program files\checkpoint\zaforcefield\ForceField.exe" /icon="hidden"

mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript

mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [ApnUpdater] "c:\program files\ask.com\updater\Updater.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent

StartupFolder: c:\users\user\appdata\roaming\micros~1\windows\startm~1\programs\startup\bbcipl~1.lnk - c:\program files\bbc iplayer desktop\BBC iPlayer Desktop.exe

mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll

IE: {76577871-04EC-495E-A12B-91F7C3600AFA} - http://rover.ebay.com/rover/1/710-44557-9400-3/4

IE: {8A918C1D-E123-4E36-B562-5C1519E434CE} - http://www.amazon.co.uk/exec/obidos/redirect-home?tag=Toshibaukbholink-21&site=home

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

LSP: c:\program files\common files\pc tools\lsp\PCTLsp.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_37-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: NameServer = 192.168.1.1

TCP: Interfaces\{12424189-B525-429E-BE5A-BC091D9AE471} : DHCPNameServer = 192.168.1.1

Notify: igfxcui - igfxdev.dll

LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\users\user\appdata\roaming\mozilla\firefox\profiles\rz28xq1d.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=A8663222-69AA-4167-BB9D-69249E22662A&apn_ptnrs=U4&apn_sauid=414C3FA1-F24E-43F9-835B-DD6DD07A6669&apn_dtid=OSJ000YYUK&&q=

FF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dll

FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_6_602_180.dll

FF - ExtSQL: !HIDDEN! 2009-09-03 09:18; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

.

---- FIREFOX POLICIES ----

FF - user.js: network.cookie.cookieBehavior - 0

FF - user.js: privacy.clearOnShutdown.cookies - false

FF - user.js: security.warn_viewing_mixed - false

FF - user.js: security.warn_viewing_mixed.show_once - false

FF - user.js: security.warn_submit_insecure - false

FF - user.js: security.warn_submit_insecure.show_once - false

.

============= SERVICES / DRIVERS ===============

.

R0 aswRvrt;aswRvrt;c:\windows\system32\drivers\aswRvrt.sys [2013-3-19 49248]

R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2013-1-20 195296]

R0 PCTCore;PCTools KDS;c:\windows\system32\drivers\PCTCore.sys [2009-7-9 130936]

R1 MpKsld8a21c5b;MpKsld8a21c5b;c:\programdata\microsoft\microsoft antimalware\definition updates\{30c52384-3eab-4435-8b48-a42c88c951ab}\MpKsld8a21c5b.sys [2013-5-6 29904]

R1 pctgntdi;pctgntdi;c:\windows\system32\drivers\pctgntdi.sys [2009-7-9 159600]

R1 RtlProt;Realtke RtlProt WLAN Utility Protocol Driver;c:\windows\system32\drivers\RtlProt.sys [2009-5-12 25896]

R2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2008-4-17 40960]

R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]

R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2013-1-20 100328]

R2 PCTAppEvent;PCTAppEvent Driver;c:\windows\system32\drivers\PCTAppEvent.sys [2009-7-9 73840]

R2 TempoMonitoringService;Notebook Performance Tuning Service ;c:\program files\toshiba tempro\TempoSVC.exe [2008-4-24 99720]

R2 TOSHIBA SMART Log Service;TOSHIBA SMART Log Service;c:\program files\toshiba\smartlogservice\TosIPCSrv.exe [2008-2-6 126976]

R3 AVHook;AVHook;c:\windows\system32\drivers\AVHook.sys [2009-7-9 28560]

R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2008-8-7 7168]

R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2013-1-27 295232]

R3 RTL8187B;Realtek RTL8187B Wireless 802.11b/g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\rtl8187B.sys [2008-8-7 290304]

R3 SmartFaceVWatchSrv;SmartFaceVWatchSrv;c:\program files\toshiba\smartfacev\SmartFaceVWatchSrv.exe [2008-4-24 73728]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 PCToolsFirewallPlus;PC Tools Firewall Plus;c:\program files\pc tools firewall plus\fwservice.exe --> c:\program files\pc tools firewall plus\FWService.exe [?]

S3 aswVmm;aswVmm;c:\windows\system32\drivers\aswVmm.sys [2013-3-19 164736]

S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]

S3 pctplfw;pctplfw;c:\windows\system32\drivers\pctplfw.sys [2009-7-9 95640]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

.

=============== Created Last 30 ================

.

2013-05-06 19:13:09 29904 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{30c52384-3eab-4435-8b48-a42c88c951ab}\MpKsld8a21c5b.sys

2013-05-06 17:25:44 60872 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{30c52384-3eab-4435-8b48-a42c88c951ab}\offreg.dll

2013-05-06 15:46:06 706640 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{443be014-993a-4b7b-ad24-3a0707be4b09}\gapaengine.dll

2013-05-06 15:45:59 6906960 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{30c52384-3eab-4435-8b48-a42c88c951ab}\mpengine.dll

2013-05-06 15:26:31 -------- d-----w- c:\program files\Microsoft Security Client

2013-05-06 15:25:46 221568 ----a-w- c:\windows\system32\drivers\netio.sys

2013-05-06 15:19:27 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-05-06 14:43:00 6906960 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{d1f75563-2569-45d8-a4b8-3bbf4af2c3b9}\mpengine.dll

2013-05-06 14:34:17 -------- d-----w- c:\users\user\appdata\local\{26310F23-4575-4E61-8B9D-695496EDF47C}

2013-05-03 21:26:13 -------- d-----w- c:\program files\Skype

2013-05-03 21:25:05 -------- d-----w- c:\users\user\appdata\local\{E3B8FE1F-AA07-4205-B160-07C6449A824A}

2013-04-30 11:31:07 -------- d-----w- c:\users\user\appdata\local\{0FD48477-DD57-4BF1-A02A-711E30E28CB0}

2013-04-29 13:57:16 -------- d-----w- c:\users\user\appdata\local\{94C2A06F-C1A3-475D-A518-615F73D6EBB3}

2013-04-23 15:05:45 -------- d-----w- c:\users\user\appdata\local\{C92736AA-F4A9-42B0-887C-FFA4553159E0}

2013-04-19 22:19:48 -------- d-----w- c:\users\user\appdata\local\{6FEEF386-9AD3-41EC-B7B4-AE4CBE8BE231}

2013-04-17 15:14:08 -------- d-----w- c:\users\user\appdata\local\{970C3A54-D17F-49C3-B67C-480004252683}

2013-04-16 14:49:08 -------- d-----w- c:\users\user\appdata\local\{4609CA5E-310D-4E6C-823B-26C0AAFCD0E4}

2013-04-14 16:49:24 -------- d-----w- c:\users\user\appdata\local\{37356625-3529-4D2E-B1DB-AFAA568C760F}

2013-04-11 14:07:41 -------- d-----w- c:\users\user\appdata\local\{DD936A06-DF3E-4D0C-9ECF-608E85996E2D}

2013-04-09 17:34:06 -------- d-----w- c:\users\user\appdata\local\{938825E5-4012-4BE1-977F-28ABFFCB9F15}

2013-04-07 17:26:55 -------- d-----w- c:\users\user\appdata\local\{154F2A78-F574-4022-9434-0F836CB51376}

.

==================== Find3M ====================

.

2013-05-02 15:28:50 238872 ------w- c:\windows\system32\MpSigStub.exe

2013-04-04 13:50:32 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-03-14 15:27:30 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-03-14 15:27:29 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-03-11 16:36:37 861088 ----a-w- c:\windows\system32\npdeployJava1.dll

2013-03-11 16:36:37 782240 ----a-w- c:\windows\system32\deployJava1.dll

2013-03-11 13:25:50 3603816 ----a-w- c:\windows\system32\ntkrnlpa.exe

2013-03-11 13:25:50 3551080 ----a-w- c:\windows\system32\ntoskrnl.exe

2013-03-09 03:45:04 49152 ----a-w- c:\windows\system32\csrsrv.dll

2013-03-09 01:28:08 64000 ----a-w- c:\windows\system32\smss.exe

2013-03-08 03:53:50 376320 ----a-w- c:\windows\system32\winsrv.dll

2013-03-08 03:52:22 2067968 ----a-w- c:\windows\system32\mstscax.dll

2013-03-06 23:33:24 49248 ----a-w- c:\windows\system32\drivers\aswRvrt.sys

2013-03-06 23:33:24 164736 ----a-w- c:\windows\system32\drivers\aswVmm.sys

2013-03-05 01:40:56 2049024 ----a-w- c:\windows\system32\win32k.sys

2013-02-21 03:53:09 834048 ----a-w- c:\windows\system32\wininet.dll

2013-02-21 02:14:29 389632 ----a-w- c:\windows\system32\html.iec

2013-02-21 01:49:31 1383424 ----a-w- c:\windows\system32\mshtml.tlb

2013-02-12 01:57:27 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys

.

============= FINISH: 20:29:47.17 ===============

Caz · May 6, 2013

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft® Windows Vista™ Home Premium

Boot Device: \Device\HarddiskVolume2

Install Date: 12/05/2009 13:45:25

System Uptime: 06/05/2013 17:00:57 (3 hours ago)

.

Motherboard: TOSHIBA | | Portable PC

Processor: Intel® Pentium® Dual CPU T3200 @ 2.00GHz | CPU | 2000/667mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 116 GiB total, 68.245 GiB free.

E: is FIXED (NTFS) - 115 GiB total, 109.797 GiB free.

F: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}

Description: Microsoft ISATAP Adapter

Device ID: ROOT\*ISATAP\0001

Manufacturer: Microsoft

Name: Microsoft ISATAP Adapter #2

PNP Device ID: ROOT\*ISATAP\0001

Service: tunnel

.

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}

Description: Microsoft ISATAP Adapter

Device ID: ROOT\*ISATAP\0002

Manufacturer: Microsoft

Name: Microsoft ISATAP Adapter #2

PNP Device ID: ROOT\*ISATAP\0002

Service: tunnel

.

==== System Restore Points ===================

.

==== Installed Programs ======================

.

Update for Microsoft Office 2007 (KB2508958)

Activation Assistant for the 2007 Microsoft Office suites

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader 9.1

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Ask Toolbar

Ask Toolbar Updater

BBC iPlayer Desktop

Bonjour

Camera Assistant Software for Toshiba

CD/DVD Drive Acoustic Silencer

Compatibility Pack for the 2007 Office system

D3DX10

DVD MovieFactory for TOSHIBA

Google Toolbar for Internet Explorer

Google Update Helper

HDAUDIO Soft Data Fax Modem with SmartCP

HijackThis 2.0.2

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Intel® Graphics Media Accelerator Driver

Intel® Matrix Storage Manager

Java 7 Update 21

Java Auto Updater

Java 6 Update 37

Malwarebytes Anti-Malware version 1.75.0.1300

McAfee Security Scan Plus

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Excel MUI (English) 2007

Microsoft Office Home and Student 2007

Microsoft Office OneNote MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Word MUI (English) 2007

Microsoft Security Client

Microsoft Security Essentials

Microsoft Silverlight

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

Microsoft XML Parser

Mozilla Firefox 20.0.1 (x86 en-US)

Mozilla Maintenance Service

MSVCRT

MSXML 4.0 SP2 (KB941833)

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

myphotobook 3.6

NetWaiting

OGA Notifier 2.0.0048.0

Picasa 2

QuickTime

Realtek 8169 8168 8101E 8102E Ethernet Driver

Realtek High Definition Audio Driver

REALTEK RTL8187B Wireless LAN Driver

Realtek USB 2.0 Card Reader

Realtek WiFi Protected Setup Library

Revo Uninstaller 1.83

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition

Security Update for Windows Media Encoder (KB2447961)

Security Update for Windows Media Encoder (KB954156)

Security Update for Windows Media Encoder (KB979332)

Segoe UI

Synaptics Pointing Device Driver

TOSHIBA Assist

TOSHIBA ConfigFree

TOSHIBA Disc Creator

TOSHIBA DVD PLAYER

TOSHIBA Extended Tiles for Windows Mobility Center

TOSHIBA Face Recognition

TOSHIBA Hardware Setup

TOSHIBA Manuals

Toshiba Online Product Information

TOSHIBA Recovery Disc Creator

TOSHIBA Supervisor Password

Toshiba TEMPRO

TOSHIBA Value Added Package

TRDCReminder

TRORDCLauncher

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office OneNote 2007 Help (KB963670)

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Messenger

Windows Live Photo Common

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Media Encoder 9 Series

Windows Media Player Firefox Plugin

.

==== End Of File ===========================

Caz · May 6, 2013

hi Gringo, 3 files should be above as requested,

will check back later

Thanks Caz

gringo_pr · May 6, 2013

Hello CAZ

These are the programs I would like you to run next, if you have any problems with these just skip it and move on to the next one.

-AdwCleaner-

Please download

AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
- Quit all programs that you may have started.
- Please disconnect any USB or external drives from the computer before you run this scan!
- For Vista or Windows 7, right-click and select "Run as Administrator to start"
- For Windows XP, double-click to start.
- Wait until Prescan has finished ...
- Then Click on "Scan" button
- Wait until the Status box shows "Scan Finished"
- click on "delete"
- Wait until the Status box shows "Deleting Finished"
- Click on "Report" and copy/paste the content of the Notepad into your next reply.
- The log should be found in RKreport[1].txt on your Desktop
- Exit/Close RogueKiller+

Gringo

Caz · May 6, 2013

# AdwCleaner v2.300 - Logfile created 05/06/2013 at 20:59:21

# Updated 28/04/2013 by Xplode

# Operating system : Windows Vista Home Premium Service Pack 2 (32 bits)

# User : User - USER-PC

# Boot Mode : Normal

# Running from : C:\Users\User\Downloads\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Deleted on reboot : C:\Program Files\Ask.com

Folder Deleted : C:\ProgramData\Ask

Folder Deleted : C:\ProgramData\Tarma Installer

Folder Deleted : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Deleted : HKCU\Software\APN

Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar

Key Deleted : HKCU\Software\Ask.com

Key Deleted : HKCU\Software\InstallCore

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{79A765E1-C399-405B-85AF-466F52E918B0}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{83FF80F4-8C74-4B80-B5BA-C8DDD434E5C4}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}

Key Deleted : HKLM\Software\APN

Key Deleted : HKLM\Software\AskToolbar

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{9B0CB95C-933A-4B8C-B6D4-EDCD19A43874}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{80922EE0-8A76-46AE-95D5-BD3C3FE0708D}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd

Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1

Key Deleted : HKLM\Software\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\Software\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6C434537-053E-486D-B62A-160059D9D456}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{91CF619A-4686-4CA4-9232-3B2E6B63AA92}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AC71B60E-94C9-4EDE-BA46-E146747BB67E}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FFB96CC1-7EB3-449D-B827-DB661701C6BB}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{2996F0E7-292B-4CAE-893F-47B8B1C05B56}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A5AA24EA-11B8-4113-95AE-9ED71DEAF12A}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4027C7F-154A-4066-A1AD-4243D8127440}

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0CFE535C35F99574E8340BFA75BF92C2

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0E12F736682067FDE4D1158D5940A82E

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\120DFADEB50841F408F04D2A278F9509

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A24B5BB8521B03E0C8D908F5ABC0AE6

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\261F213D1F55267499B1F87D0CC3BCF7

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2B0D56C4F4C46D844A57FFED6F0D2852

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2BDF3E992C0908741B7C11F4B4E0F775

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\49D4375FE41653242AEA4C969E4E65E0

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6AA0923513360135B272E8289C5F13FA

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6B3BC4CF5ECE1F54BBA174C13A1AB907

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\6F7467AF8F29C134CBBAB394ECCFDE96

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\741B4ADF27276464790022C965AB6DA8

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\7DE196B10195F5647A2B21B761F3DE01

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\922525DCC5199162F8935747CA3D8E59

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\9D4F5849367142E4685ED8C25E44C5ED

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A5875B04372C19545BEB90D4D606C472

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\A876D9E80B896EC44A8620248CC79296

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B5BAE2ED018083A4C8DA86D6E3F4B024

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\B66FFAB725B92594C986DE826A867888

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BCDA179D619B91648538E3394CAC94CC

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BEABAA33A5E68374DBF197F2A00CD011

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\CB61AF52AD64B6B45930BE969F316720

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\D677B1A9671D4D4004F6F2A4469E86EA

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\DD1402A9DD4215A43ABDE169A41AFA0E

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\E36E114A0EAD2AD46B381D23AD69CDDF

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\EF8E618DB3AEDFBB384561B5C548F65E

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

Key Deleted : HKLM\SOFTWARE\Software

Key Deleted : HKLM\Software\Tarma Installer

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{D4027C7F-154A-4066-A1AD-4243D8127440}]

Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]

***** [internet Browsers] *****

-\\ Internet Explorer v7.0.6002.18005

[OK] Registry is clean.

-\\ Mozilla Firefox v20.0.1 (en-US)

-\\ Google Chrome v [unable to get version]

*************************

AdwCleaner[s1].txt - [7618 octets] - [06/05/2013 20:59:21]

########## EOF - C:\AdwCleaner[s1].txt - [7678 octets] ##########

Caz · May 6, 2013

Hi Gringo,

It does not like Roguekiller, rebooted itself twice when I tried to scan with it

Caz

gringo_pr · May 6, 2013

Hello Caz

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following
Log from Combofix
let me know of any problems you may have had
How is the computer doing now?

Gringo

Caz · May 6, 2013

ComboFix 13-05-06.03 - User 06/05/2013 21:47:29.1.2 - x86

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.1915.857 [GMT 1:00]

Running from: c:\users\User\Downloads\ComboFix.exe

AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}

SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\program files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe

c:\windows\system32\pt

c:\windows\system32\pt\smartfacevcp.dll.mui

c:\windows\system32\pt\toscdspd.cpl.mui

.

((((((((((((((((((((((((( Files Created from 2013-04-06 to 2013-05-06 )))))))))))))))))))))))))))))))

.

2013-05-06 20:55 . 2013-05-06 20:55 -------- d-----w- c:\users\User\AppData\Local\temp

2013-05-06 20:55 . 2013-05-06 20:55 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-05-06 20:43 . 2013-05-06 20:43 29904 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{30C52384-3EAB-4435-8B48-A42C88C951AB}\MpKsl42ca29b5.sys

2013-05-06 20:06 . 2013-05-06 20:20 15616 ----a-w- c:\windows\system32\drivers\TrueSight.sys

2013-05-06 20:02 . 2013-05-06 20:02 29904 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{30C52384-3EAB-4435-8B48-A42C88C951AB}\MpKsl0e21f5b6.sys

2013-05-06 19:59 . 2013-05-06 19:59 92 ----a-w- c:\windows\DeleteOnReboot.bat

2013-05-06 15:46 . 2013-05-06 15:45 706640 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{443BE014-993A-4B7B-AD24-3A0707BE4B09}\gapaengine.dll

2013-05-06 15:45 . 2013-04-09 19:08 6906960 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{30C52384-3EAB-4435-8B48-A42C88C951AB}\mpengine.dll

2013-05-06 15:26 . 2013-05-06 15:27 -------- d-----w- c:\program files\Microsoft Security Client

2013-05-06 15:25 . 2010-04-05 20:00 221568 ----a-w- c:\windows\system32\drivers\netio.sys

2013-05-06 15:20 . 2013-05-06 15:20 -------- d-----w- c:\program files\Common Files\Java

2013-05-06 15:19 . 2013-04-04 04:35 94112 ----a-w- c:\windows\system32\WindowsAccessBridge.dll

2013-05-06 14:43 . 2013-04-10 03:08 6906960 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{D1F75563-2569-45D8-A4B8-3BBF4AF2C3B9}\mpengine.dll

2013-05-03 21:26 . 2013-05-06 14:25 -------- d-----w- c:\users\User\AppData\Roaming\Skype

2013-05-03 21:26 . 2013-05-03 21:26 -------- d-----w- c:\program files\Skype

2013-05-03 21:26 . 2013-05-03 21:26 -------- d-----w- c:\programdata\Skype

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-05-02 15:28 . 2009-10-22 10:28 238872 ------w- c:\windows\system32\MpSigStub.exe

2013-04-04 13:50 . 2009-10-01 13:28 22856 ----a-w- c:\windows\system32\drivers\mbam.sys

2013-03-14 15:27 . 2012-03-31 10:01 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-03-14 15:27 . 2012-03-08 15:40 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-03-11 16:36 . 2012-05-29 13:00 861088 ----a-w- c:\windows\system32\npdeployJava1.dll

2013-03-11 16:36 . 2010-05-06 09:31 782240 ----a-w- c:\windows\system32\deployJava1.dll

2013-03-06 23:33 . 2013-03-19 14:52 164736 ----a-w- c:\windows\system32\drivers\aswVmm.sys

2013-03-06 23:33 . 2013-03-19 14:52 49248 ----a-w- c:\windows\system32\drivers\aswRvrt.sys

2013-02-12 01:57 . 2013-03-22 11:13 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys

2013-04-14 17:32 . 2013-04-14 17:32 263064 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]

"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2009-10-13 39408]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2007-12-06 1029416]

"NDSTray.exe"="NDSTray.exe" [bU]

"Toshiba TEMPO"="c:\program files\Toshiba TEMPRO\Toshiba.Tempo.UI.TrayApplication.exe" [2008-04-24 103824]

"topi"="c:\program files\TOSHIBA\Toshiba Online Product Information\topi.exe" [2007-07-10 581632]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-06-25 150040]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-06-25 170520]

"Persistence"="c:\windows\system32\igfxpers.exe" [2008-06-25 145944]

"RtHDVCpl"="RtHDVCpl.exe" [2008-04-08 6037504]

"Skytel"="Skytel.exe" [2007-11-20 1826816]

"TPwrMain"="c:\program files\TOSHIBA\Power Saver\TPwrMain.EXE" [2008-01-17 431456]

"HSON"="c:\program files\TOSHIBA\TBS\HSON.exe" [2007-10-31 54608]

"SmoothView"="c:\program files\Toshiba\SmoothView\SmoothView.exe" [2008-06-24 509816]

"00TCrdMain"="c:\program files\TOSHIBA\FlashCards\TCrdMain.exe" [2008-05-09 716800]

"Toshiba Registration"="c:\program files\Toshiba\Registration\ToshibaRegistration.exe" [2008-01-11 574864]

"Camera Assistant Software"="c:\program files\Camera Assistant Software for Toshiba\traybar.exe" [2008-04-29 417792]

"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-27 35696]

"Malwarebytes Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2013-04-04 887432]

"APSDaemon"="c:\program files\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2012-10-11 59280]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2012-10-25 421888]

"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2013-03-12 253816]

"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2013-01-27 947152]

.

c:\users\User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\

BBC iPlayer Desktop.lnk - c:\program files\BBC iPlayer Desktop\BBC iPlayer Desktop.exe [N/A]

.

c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\

TRDCReminder.lnk - c:\program files\TOSHIBA\TRDCReminder\TRDCReminder.exe [2008-3-5 393216]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"EnableUIADesktopToggle"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]

@="Service"

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]

@="Service"

.

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]

"DisableMonitoring"=dword:00000001

.

--- Other Services/Drivers In Memory ---

.

*NewlyCreated* - MPKSL42CA29B5

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]

LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache

.

Contents of the 'Scheduled Tasks' folder

.

2013-05-06 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-03-31 15:27]

.

2013-05-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2010-03-28 22:23]

.

2013-05-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2010-03-28 22:23]

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA;

mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSEA&bmod=TSEA

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000

LSP: c:\program files\Common Files\PC Tools\Lsp\PCTLsp.dll

TCP: DhcpNameServer = 192.168.1.1

FF - ProfilePath - c:\users\User\AppData\Roaming\Mozilla\Firefox\Profiles\rz28xq1d.default\

FF - prefs.js: browser.search.selectedEngine - Google

FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=A8663222-69AA-4167-BB9D-69249E22662A&apn_ptnrs=U4&apn_sauid=414C3FA1-F24E-43F9-835B-DD6DD07A6669&apn_dtid=OSJ000YYUK&&q=

FF - ExtSQL: !HIDDEN! 2009-09-03 09:18; {20a82645-c095-46ed-80e3-08825760534b}; c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension

FF - user.js: network.cookie.cookieBehavior - 0

FF - user.js: privacy.clearOnShutdown.cookies - false

FF - user.js: security.warn_viewing_mixed - false

FF - user.js: security.warn_viewing_mixed.show_once - false

FF - user.js: security.warn_submit_insecure - false

FF - user.js: security.warn_submit_insecure.show_once - false

.

- - - - ORPHANS REMOVED - - - -

.

HKCU-Run-TOSCDSPD - TOSCDSPD.EXE

HKLM-Run-cfFncEnabler.exe - cfFncEnabler.exe

HKLM-Run-Google EULA Launcher - c:\program files\Google\Google EULA\GoogleEULALauncher.exe

HKLM-Run-00PCTFW - c:\program files\PC Tools Firewall Plus\FirewallGUI.exe

HKLM-Run-ISW - c:\program files\CheckPoint\ZAForceField\ForceField.exe

SafeBoot-WudfPf

SafeBoot-WudfRd

AddRemove-PC Tools AntiVirus - c:\program files\PC Tools AntiVirus\unins000.exe

.

**************************************************************************

.

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2013-05-06 21:55

Windows 6.0.6002 Service Pack 2 NTFS

.

scanning hidden processes ...

.

scanning hidden autostart entries ...

.

scanning hidden files ...

.

scan completed successfully

hidden files: 0

.

**************************************************************************

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.htm\UserChoice]

@Denied: (2) (LocalSystem)

"Progid"="ChromeHTML"

.

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.html\UserChoice]

@Denied: (2) (LocalSystem)

"Progid"="ChromeHTML"

.

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.shtml\UserChoice]

@Denied: (2) (LocalSystem)

"Progid"="ChromeHTML"

.

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.xht\UserChoice]

@Denied: (2) (LocalSystem)

"Progid"="ChromeHTML"

.

[HKEY_USERS\.Default\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.xhtml\UserChoice]

@Denied: (2) (LocalSystem)

"Progid"="ChromeHTML"

.

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]

@Denied: (A) (Users)

@Denied: (A) (Everyone)

@Allowed: (B 1 2 3 4 5) (S-1-5-20)

"BlindDial"=dword:00000000

.

Completion time: 2013-05-06 21:57:46

ComboFix-quarantined-files.txt 2013-05-06 20:57

.

Pre-Run: 73,448,144,896 bytes free

Post-Run: 75,383,721,984 bytes free

.

- - End Of File - - 2C32E3972198821C0BBFF526265DEFB8

Caz · May 6, 2013

Hi Gringo,

Combofix Log attached above

Caz

gringo_pr · May 6, 2013

Hello Caz

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Firefox::
FF - ProfilePath - c:\users\User\AppData\Roaming\Mozilla\Firefox\Profiles\rz28xq1d.default\
FF - prefs.js: keyword.URL - hxxp://websearch.ask.com/redirect?client=ff&src=kw&tb=ORJ&o=&locale=&apn_uid=A8663222-69AA-4167-BB9D-69249E22662A&apn_ptnrs=U4&apn_sauid=414C3FA1-F24E-43F9-835B-DD6DD07A6669&apn_dtid=OSJ000YYUK&&q=

Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

In your next post I need the following

report from Combofix
let me know of any problems you may have had
How is the computer doing now after running the script?

Gringo

Caz · May 6, 2013

Hi Gringo,

Moved from hubbies laptop to my computer, and the laptop seems to be booting up and shutting down much faster now - it took ages to do both

Caz

Caz · May 6, 2013

ComboFix 13-05-06.03 - User 06/05/2013 23:07:22.2.2 - x86

Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.44.1033.18.1915.956 [GMT 1:00]

Running from: c:\users\User\Downloads\ComboFix.exe

Command switches used :: c:\users\User\Desktop\CFScript - Shortcut.lnk

AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}

SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

.

((((((((((((((((((((((((( Files Created from 2013-04-06 to 2013-05-06 )))))))))))))))))))))))))))))))

.

2013-05-06 22:16 . 2013-05-06 22:16 -------- d-----w- c:\users\User\AppData\Local\temp

2013-05-06 22:16 . 2013-05-06 22:16 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-05-06 21:41 . 2013-05-06 21:41 29904 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{30C52384-3EAB-4435-8B48-A42C88C951AB}\MpKsl22c9c045.sys