Blue Screen VIDEO_TDR_ERROR AMD Driver Failed

[ebailey810]

Hi. When I try to go to youtube my screen goes black and then blue screen and then crashes and mini dump.

Can someone help. I have already tried system restore which did not work.

WhoCrashed Report:

On Mon 5/6/2013 5:15:03 PM GMT your computer crashed

crash dump file: C:\Windows\Minidump\050613-16224-01.dmp

This was probably caused by the following module: atikmpag.sys (atikmpag+0x6C08)

Bugcheck code: 0x116 (0xFFFFFA80075804E0, 0xFFFFF8800420DC08, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\atikmpag.sys

product: AMD driver

company: Advanced Micro Devices, Inc.

description: AMD multi-vendor Miniport Driver

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).

Google query: atikmpag.sys Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

On Mon 5/6/2013 5:15:03 PM GMT your computer crashed

crash dump file: C:\Windows\memory.dmp

This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)

Bugcheck code: 0x116 (0xFFFFFA80075804E0, 0xFFFFF8800420DC08, 0x0, 0x2)

Error: VIDEO_TDR_ERROR

file path: C:\Windows\system32\drivers\dxgkrnl.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics Kernel

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

[exile360]

Greetings

The first thing I'd recommend, assuming you've not done so already, is downloading and installing the latest driver for your video card using ATI/AMD's website.

The second thing I'd recommend is making sure you have the latest version of Adobe Flash Player installed for your browser. You can check that by visiting this page. Make certain that the version it says you have installed is the latest version listed in the table on the bottom of that page for your particular internet browser.

Hopefully that will get you fixed up.

[ebailey810]

Thank you so much! I did both and so far so good. Really appreciate your time!!

[exile360]

Excellent, I'm glad everything is working well now. Test it out for a while to make certain, but hopefully that did the trick .