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White screen with grey letters in normal and safe mode


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Hi. First time here... I seem to have the same issue as here: http://forums.malwar...howtopic=124997. When I login to windows, I get a white screen with grey letters in the top left and am unable to do anything else. I already ran the Farbar tool and got the attached output. I was hoping someone could provide me with or tell me how to get a similar fixit file to the other post. Any help much appreciated!

FRST.txt

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OK, here you go......this should get you going:

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

See if the computer boots normally now.

MrC

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Looking good so far. I can login and the white screen has not appeared. Anything else I should do? Thanks for your help!

Fixlog.txt:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 04-05-2013 02

Ran by SYSTEM at 2013-05-04 20:24:21 Run:1

Running from G:\

Boot Mode: Recovery

==============================================

HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\umsmwqbglpdjm => Value deleted successfully.

HKEY_USERS\Bol\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value deleted successfully.

C:\Users\Bol\AppData\Roaming\i.ini => Moved successfully.

C:\Windows\SysWow64\yjtwtaycncslph.dll => Moved successfully.

==== End of Fixlog ====

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Good and yes.....

Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

more-reply-options.jpg

New window that comes up.

choose-files1.jpg

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that your system is now functioning normally.

MrC

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Well Done, lets run ComboFix to clear up any leftovers.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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