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Might be infected... also trouble running Malwarebytes

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I am on Windows 7 laptop using Chrome as my primary browser.

I tried to install and run Malwarebytes so I can try to find the source of some very annoying popups in my lower left and right hand corners of all browsers. I turned off my firewall and Microsoft Security Essentials before installation. When it tries to open I get the message "Run-time error '339': Component 'ieframe.dll' or one of its dependencies not correctly registered: a file is missing or invalid"

I went ahead and ran the DDS tool. Here are the two logs that came back.

"DDS log"

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: BrowserJavaVersion: 10.21.2

Run by Laura at 18:48:18 on 2013-05-03

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3894.2381 [GMT -5:00]


AV: Microsoft Security Essentials *Disabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Microsoft Security Essentials *Disabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}


============== Running Processes ===============



C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

c:\Program Files\Microsoft Security Client\MsMpEng.exe

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService


C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\System32\svchost.exe -k HPZ12

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE



C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe


C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted




C:\Program Files\Microsoft Security Client\msseces.exe




C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe


C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe

C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe

C:\Windows\system32\svchost.exe -k HPService


C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe

C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe

C:\Program Files\Realtek\RtVOsd\RtVOsd.exe

C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe








============== Pseudo HJT Report ===============


uStart Page = hxxp://www.searchqu.com/405

mWinlogon: Userinit = userinit.exe

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Funmoods Helper Object: {75EBB0AA-4214-4CB4-90EC-E3E07ECD04F7} -

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

BHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\HPNetworkCheckPlugin.dll

TB: Funmoods Toolbar: {A4C272EC-ED9E-4ACE-A6F2-9558C7F29EF3} -

uRun: [Google Update] "C:\Users\Laura\AppData\Local\Google\Update\GoogleUpdate.exe" /c

uRun: [uIoqcMjUXy.exe] C:\ProgramData\UIoqcMjUXy.exe

uRun: [Microsoft] C:\Program Files (x86)\MSBuild\Microsoft\MSServices.lnk

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe

mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

StartupFolder: C:\Users\Laura\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Laura\AppData\Roaming\Dropbox\bin\Dropbox.exe

StartupFolder: C:\Users\Laura\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~1.LNK - C:\Windows\System32\RunDll32.exe

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\OFFICE11\EXCEL.EXE/3000

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\Smart Print 2.0\smartprintsetup.exe

IE: {25510184-5A38-4A99-B273-DCA8EEF6CD08} - C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPNetworkCheck\NCLauncherFromIE.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/sites/production/ieawsdc32.cab

DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab

TCP: NameServer =

TCP: Interfaces\{03626132-A460-4F6D-8944-C3CE895A7898} : DHCPNameServer =

TCP: Interfaces\{03626132-A460-4F6D-8944-C3CE895A7898}\14344594F4E4455434 : DHCPNameServer =

TCP: Interfaces\{03626132-A460-4F6D-8944-C3CE895A7898}\26F69746 : DHCPNameServer =

TCP: Interfaces\{03626132-A460-4F6D-8944-C3CE895A7898}\44162797C6 : DHCPNameServer =

TCP: Interfaces\{03626132-A460-4F6D-8944-C3CE895A7898}\7657563747D277966696 : DHCPNameServer =

TCP: Interfaces\{03626132-A460-4F6D-8944-C3CE895A7898}\D4D4723702E4564777F627B6 : DHCPNameServer =

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll


x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s

x64-Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

Hosts: www.google-analytics.com.

Hosts: ad-emea.doubleclick.net.

Hosts: www.statcounter.com.

Hosts: www.google-analytics.com.

Hosts: ad-emea.doubleclick.net.


Note: multiple HOSTS entries found. Please refer to Attach.txt


================= FIREFOX ===================


FF - ProfilePath - C:\Users\Laura\AppData\Roaming\Mozilla\Firefox\Profiles\6gw0c2tm.default\

FF - plugin: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Users\Laura\AppData\Local\Google\Update\\npGoogleUpdate3.dll

FF - plugin: C:\Users\Laura\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll

FF - plugin: C:\Users\Laura\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll

FF - plugin: C:\Users\Laura\AppData\Roaming\Mozilla\plugins\npo1d.dll

FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll


============= SERVICES / DRIVERS ===============


R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-1-20 230320]

R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2010-11-20 98208]

R2 CinemaNow Service;CinemaNow Service;C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe [2010-5-21 140272]

R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]

R2 HP Wireless Assistant Service;HP Wireless Assistant Service;C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe [2010-6-18 103992]

R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2010-11-9 26680]

R2 RtVOsdService;RtVOsdService Installer;C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe [2010-6-24 315392]

R2 UNS;Intel® Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-11-20 2320920]

R3 HECIx64;Intel® Management Engine Interface;C:\Windows\System32\drivers\HECIx64.sys [2010-11-20 56344]

R3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2011-1-11 158976]

R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2010-11-20 271872]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-11-20 347680]

R3 rtl8192se;Realtek Wireless LAN 802.11n PCI-E NIC NT Driver;C:\Windows\System32\drivers\rtl8192se.sys [2010-11-20 1093152]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]

S3 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2012-8-30 130008]

S3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-1-27 379360]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-11-20 245792]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-7-2 59392]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2010-9-28 51712]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-12-26 1255736]

S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]


=============== File Associations ===============


.js: <filetype is not registered>

.jse: <filetype is not registered>


=============== Created Last 30 ================


2013-05-03 23:25:47 9317456 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{A661A486-DFB3-412D-8D30-D5AE436D220A}\mpengine.dll

2013-05-03 23:24:53 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2013-05-03 23:24:53 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2013-05-03 23:04:14 -------- d-----w- C:\Users\Laura\AppData\Roaming\Malwarebytes

2013-05-03 23:03:58 -------- d-----w- C:\ProgramData\Malwarebytes

2013-05-03 23:03:29 -------- d-----w- C:\Users\Laura\AppData\Local\Programs

2013-04-28 03:15:16 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll

2013-04-28 00:00:26 905296 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{6D4AE7CE-A8CD-4B2F-AC1D-CFC699596E6D}\gapaengine.dll

2013-04-28 00:00:10 9317456 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll

2013-04-27 23:42:58 -------- d-----r- C:\Users\Laura\Dropbox

2013-04-27 23:42:40 1656680 ----a-w- C:\Windows\System32\drivers\ntfs.sys


==================== Find3M ====================


2013-05-02 15:29:56 278800 ------w- C:\Windows\System32\MpSigStub.exe

2013-03-19 06:04:06 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe

2013-03-19 05:46:56 43520 ----a-w- C:\Windows\System32\csrsrv.dll

2013-03-19 05:04:13 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2013-03-19 05:04:10 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2013-03-19 04:47:50 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll

2013-03-19 03:06:33 112640 ----a-w- C:\Windows\System32\smss.exe

2013-03-14 23:34:03 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-03-14 23:34:03 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-03-01 03:36:04 3153408 ----a-w- C:\Windows\System32\win32k.sys

2013-02-15 06:08:40 44032 ----a-w- C:\Windows\System32\tsgqec.dll

2013-02-15 06:06:11 3717632 ----a-w- C:\Windows\System32\mstscax.dll

2013-02-15 06:02:26 158720 ----a-w- C:\Windows\System32\aaclient.dll

2013-02-15 04:37:10 3217408 ----a-w- C:\Windows\SysWow64\mstscax.dll

2013-02-15 04:34:10 131584 ----a-w- C:\Windows\SysWow64\aaclient.dll

2013-02-15 03:25:51 36864 ----a-w- C:\Windows\SysWow64\tsgqec.dll

2013-02-12 05:45:24 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll

2013-02-12 05:45:22 350208 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll

2013-02-12 05:45:22 308736 ----a-w- C:\Windows\apppatch\AppPatch64\AcGenral.dll

2013-02-12 05:45:22 111104 ----a-w- C:\Windows\apppatch\AppPatch64\acspecfc.dll

2013-02-12 04:48:31 474112 ----a-w- C:\Windows\apppatch\AcSpecfc.dll

2013-02-12 04:48:26 2176512 ----a-w- C:\Windows\apppatch\AcGenral.dll

2013-02-12 04:12:05 19968 ----a-w- C:\Windows\System32\drivers\usb8023.sys


============= FINISH: 18:48:37.96 ===============

"Attach log"





DDS (Ver_2012-11-20.01)


Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 12/25/2010 10:53:49 AM

System Uptime: 5/3/2013 6:15:41 PM (0 hours ago)


Motherboard: Hewlett-Packard | | 1425

Processor: Intel® Pentium® CPU P6200 @ 2.13GHz | CPU | 2133/1066mhz


==== Disk Partitions =========================


C: is FIXED (NTFS) - 281 GiB total, 213.551 GiB free.

D: is FIXED (NTFS) - 17 GiB total, 2.492 GiB free.

E: is CDROM ()

F: is FIXED (FAT32) - 0 GiB total, 0.091 GiB free.


==== Disabled Device Manager Items =============


==== System Restore Points ===================


RP453: 2/28/2013 4:45:32 PM - Windows Update

RP454: 3/3/2013 6:39:17 PM - Windows Update

RP455: 3/8/2013 10:09:33 PM - Windows Update

RP456: 3/8/2013 11:20:11 PM - Windows Update

RP457: 3/12/2013 6:38:51 PM - Windows Update

RP458: 3/16/2013 9:49:24 AM - Windows Update

RP459: 3/19/2013 9:26:27 PM - Windows Update

RP461: 3/24/2013 2:49:37 PM - Windows Modules Installer

RP462: 3/24/2013 3:13:55 PM - Windows Update

RP463: 3/29/2013 4:21:09 PM - Windows Update

RP464: 4/7/2013 5:00:25 PM - Windows Update

RP465: 4/14/2013 8:23:11 PM - Windows Update

RP466: 4/27/2013 6:36:10 PM - Windows Update

RP467: 4/27/2013 7:44:20 PM - Windows Update

RP468: 4/27/2013 10:14:05 PM - Removed Java 6 Update 26

RP469: 4/27/2013 10:14:55 PM - Installed Java 7 Update 21

RP470: 5/3/2013 5:03:45 PM - Windows Update


==== Hosts File Hijack ======================


Hosts: www.google-analytics.com.

Hosts: ad-emea.doubleclick.net.

Hosts: www.statcounter.com.

Hosts: www.google-analytics.com.

Hosts: ad-emea.doubleclick.net.

Hosts: www.statcounter.com.


==== Installed Programs ======================


64 Bit HP CIO Components Installer


Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Reader 9.5.4 MUI

Adobe Shockwave Player 11.5

Apple Application Support

Apple Mobile Device Support

Apple Software Update




CinemaNow Media Manager

Cisco EAP-FAST Module

Cisco LEAP Module

Cisco PEAP Module

Compatibility Pack for the 2007 Office system

Coupon Printer for Windows

CyberLink DVD Suite

CyberLink MediaShow

CyberLink PowerDVD 9

CyberLink YouCam




Energy Star Digital Logo

ESU for Microsoft Windows 7

Google Chrome

Google Talk Plugin

Hewlett-Packard ACLM.NET v1.2.1.1

HP Advisor

HP Customer Experience Enhancements

HP Deskjet 1050 J410 series Basic Device Software

HP Deskjet 1050 J410 series Help

HP Deskjet 1050 J410 series Product Improvement Study

HP Documentation

HP MediaSmart CinemaNow 2.0

HP Photo Creations

HP Power Manager

HP Product Detection

HP Quick Launch

HP Setup

HP Software Framework

HP Support Assistant

HP Update

HP Wireless Assistant



Intel® Control Center

Intel® Graphics Media Accelerator Driver

Intel® Management Engine Components

Intel® Rapid Storage Technology


Java 7 Update 21

Java Auto Updater

Java 6 Update 20 (64-bit)

Junk Mail filter update


Malwarebytes Anti-Malware version

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2010

Microsoft Office File Validation Add-In

Microsoft Office Professional Edition 2003

Microsoft Security Client

Microsoft Security Essentials

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft WSE 3.0 Runtime

MindPoint Quiz Show

MobileMe Control Panel

Mozilla Firefox 18.0.1 (x86 en-US)

Mozilla Maintenance Service



MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)


PDF Reader






Realtek Ethernet Controller Driver For Windows 7

Realtek High Definition Audio Driver

Realtek USB 2.0 Card Reader

REALTEK Wireless LAN Software

Recovery Manager

Roxio CinemaNow 2.0


Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Synaptics Pointing Device Driver

The Football News App Installer

Theme Manager v 1.0


Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2473228)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Visual Studio 2010 x64 Redistributables


Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live Sync

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

ZB Handwriting GR 1


==== Event Viewer Messages From Past Week ========


5/3/2013 6:18:16 PM, Error: Microsoft-Windows-WMPNSS-Service [14324] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(WindowsMediaPlayer) encountered error '0x80004002'. If possible, reinstall Windows Media Player.

5/3/2013 6:17:06 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.


==== End Of File ===========================

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Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.



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Removing malware can be unpredictable
...things can go very wrong!
any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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There is also a new folder called RK_Quarantine on my desktop. Here is the pasted report.

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Laura [Admin rights]

Mode : Scan -- Date : 05/04/2013 09:49:05

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤

[RUN][sUSP PATH] HKCU\[...]\Run : UIoqcMjUXy.exe (C:\ProgramData\UIoqcMjUXy.exe) [x] -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-897294885-3930974983-2373750498-1000[...]\Run : UIoqcMjUXy.exe (C:\ProgramData\UIoqcMjUXy.exe) [x] -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-897294885-3930974983-2373750498-1000\$6ce342f7d5e61a1425e44ec6855cb6a6\n.) [x] -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-897294885-3930974983-2373750498-1000\$6ce342f7d5e61a1425e44ec6855cb6a6\@ [-] --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-897294885-3930974983-2373750498-1000\$6ce342f7d5e61a1425e44ec6855cb6a6\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-897294885-3930974983-2373750498-1000\$6ce342f7d5e61a1425e44ec6855cb6a6\L --> FOUND

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ Infection : Mal.Hosts|ZeroAccess ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts localhost

::1 localhost www.google-analytics.com. ad-emea.doubleclick.net. www.statcounter.com. www.google-analytics.com. ad-emea.doubleclick.net. www.statcounter.com.

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: TOSHIBA MK3256GSY +++++

--- User ---

[MBR] e3d93d7debd6ce4ff79f9edaa5ba5150

[bSP] 8d646a5a2b092bf0710e567cc6e1cd7c : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 287296 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 588791808 | Size: 17645 Mo

3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 624928768 | Size: 103 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_05042013_02d0949.txt >>


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Please read the following information first.

You're infected with Rootkit.ZeroAccess, a BackDoor Trojan.



One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?


When Should I Format, How Should I Reinstall


I will try my best to clean this machine but I can't guarantee that it will be 100% secure afterwards.

Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.


Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

[RUN][sUSP PATH] HKCU\[...]\Run : UIoqcMjUXy.exe (C:\ProgramData\UIoqcMjUXy.exe) [x] -> FOUND

[RUN][sUSP PATH] HKUS\S-1-5-21-897294885-3930974983-2373750498-1000[...]\Run : UIoqcMjUXy.exe (C:\ProgramData\UIoqcMjUXy.exe) [x] -> FOUND

[HJ INPROC][ZeroAccess] HKCR\[...]\InprocServer32 : (C:\$Recycle.Bin\S-1-5-21-897294885-3930974983-2373750498-1000\$6ce342f7d5e61a1425e44ec6855cb6a6\n.) [x] -> FOUND

Now click Delete on the right hand column under Options


Next click on the Files tab and put a check next to these and uncheck the rest. (if found)

[ZeroAccess][FILE] @ : C:\$recycle.bin\S-1-5-21-897294885-3930974983-2373750498-1000\$6ce342f7d5e61a1425e44ec6855cb6a6\@ [-] --> FOUND

[ZeroAccess][FOLDER] U : C:\$recycle.bin\S-1-5-21-897294885-3930974983-2373750498-1000\$6ce342f7d5e61a1425e44ec6855cb6a6\U --> FOUND

[ZeroAccess][FOLDER] L : C:\$recycle.bin\S-1-5-21-897294885-3930974983-2373750498-1000\$6ce342f7d5e61a1425e44ec6855cb6a6\L --> FOUND

Now click Delete on the right hand column under Options


Now click Fix Host on the right hand column under Options



Download Malwarebytes Anti-Rootkit from HERE

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.


New window that comes up.




If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that your system is now functioning normally.


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Alright, the laptop has been disconnected from the internet. We have changed all at-risk passwords that we could think of. We are now moving all important documents/pictures to a jumpdrive before we reformat.

We keep pretty close watch on our bank accounts and have not noticed any unauthorized transactions.

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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