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Malware Crashes My Computer. Help?

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Before I explain, I would just like to say I am not very familiar with these types of issues and my terminology may not be 100% correct.

1 day ago, I discovered I had a type of "virus" on my computer known as ZoomEx.exe. I immediately downloaded the free trial of Malwarebytes and removed it. I then even bought the pro version to prevent any further viruses from entering into my computer. After buying the pro version, I preformed a scan but before it could finish my computer would freeze out to the point where nothing was clickable and ctrl alt delete would not work. I would have to force a shutdown by holding onto the power button and restarting.

After restarting, I would boot the computer in safe mode with networking and remove all the threats quarantined and then restart to try to start my computer normally. Every time I tried, it would freeze at a black screen with the cursor. To solve this, I just preformed a system restore to a week ago and restart the process. In total, I tried this entire procedure 3 times.

Eventually I deleted just MalwareBytes and my computer went back to normal so it is clearly Malwarebytes causing my computer to crash. Any ideas why because I would like to continue using it considering I just paid for it but it seems like it is not compatible.

By the way, I do not have any of the previous logs after scanning.

I am using a Lenovo V570 with Windows 7.

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  • Root Admin

Hello and welcome to Malwarebytes

Please run the following scanner and post back the logs and we'll see if we can determine what's going on.

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.


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  • Root Admin

You have signs of either possible infection or at least some undesirable changes to the system. Please post your logs in a new topic as described for this link.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

They should be able to get you cleaned up and working properly again.


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