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Possibly infected, please help.


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To cut a long story short, I believe that someone has hacked my computer. This person was able to tell me what I'd been writing in emails, amongst other things. Yes, I have changed all my passwords and I use Avast. I've recently downloaded Zonealarm and every morning when I turn my computer on, the log tells me that a forgeign IP (a different one each time) has been blocked from accessing certain ports. I didn't download Zonealarm until a few days ago though. When I turn my computer on in the mornings the command prompt comes on for a brief second and then disappears. The same thing happens on my boyfriend's computer and this person has apparently accessed his computer, too, and has told him about certain files that he has on his computer, like stuff saved on Notepad that it wouldn't be possible for her to know about otherwise as she lives in a different country to us. My debit card details were stolen and posted online, even though the only things I purchase online are from Amazon. Malware bytes said that I wasn't infected, but this person gains access through the IP address some way. I know that it sounds outlandish but this woman is crazy, and unfortunately very knowledgeable about tech issues.

I've attached the logs as requested. many thanks.

attach.txt

dds.txt

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:welcome: I am TheDarkKnight and will be assisting you. Please ask questions if anything is unclear. :)

Please download Malwarebytes Anti-Rootkit here.

  • Unzip the contents to a folder on the Desktop.
  • Open the folder where the contents were unzipped and run mbar.exe ( right-click and select Run as administrator for Vista and Windows 7).
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Please post the two logs produced.

Please note: This tool is still in BETA mode, so please ensure you have backed up any important files.

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Hi ThedarkKnight. These are the logs that were produced. Thanks for your help.

Malwarebytes Anti-Rootkit BETA 1.05.0.1001

www.malwarebytes.org

Database version: v2013.04.30.05

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 10.0.9200.16540

Fiona :: FIONA-PC [administrator]

30/04/2013 15:29:23

mbar-log-2013-04-30 (15-29-23).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2P

Scan options disabled:

Objects scanned: 28659

Time elapsed: 7 minute(s), 6 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.05.0.1001

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16540

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 2.700000 GHz

Memory total: 3184779264, free: 1289801728

------------ Kernel report ------------

04/30/2013 15:21:49

------------ Loaded modules -----------

\SystemRoot\system32\ntoskrnl.exe

\SystemRoot\system32\hal.dll

\SystemRoot\system32\kdcom.dll

\SystemRoot\system32\mcupdate_GenuineIntel.dll

\SystemRoot\system32\PSHED.dll

\SystemRoot\system32\CLFS.SYS

\SystemRoot\system32\CI.dll

\SystemRoot\system32\drivers\Wdf01000.sys

\SystemRoot\system32\drivers\WDFLDR.SYS

\SystemRoot\system32\drivers\ACPI.sys

\SystemRoot\system32\drivers\WMILIB.SYS

\SystemRoot\system32\drivers\msisadrv.sys

\SystemRoot\system32\drivers\pci.sys

\SystemRoot\system32\drivers\vdrvroot.sys

\SystemRoot\System32\drivers\partmgr.sys

\SystemRoot\system32\drivers\volmgr.sys

\SystemRoot\System32\drivers\volmgrx.sys

\SystemRoot\system32\drivers\intelide.sys

\SystemRoot\system32\drivers\PCIIDEX.SYS

\SystemRoot\System32\drivers\mountmgr.sys

\SystemRoot\system32\drivers\atapi.sys

\SystemRoot\system32\drivers\ataport.SYS

\SystemRoot\system32\drivers\amdxata.sys

\SystemRoot\system32\drivers\fltmgr.sys

\SystemRoot\system32\drivers\fileinfo.sys

\SystemRoot\System32\Drivers\Ntfs.sys

\SystemRoot\System32\Drivers\msrpc.sys

\SystemRoot\System32\Drivers\ksecdd.sys

\SystemRoot\System32\Drivers\cng.sys

\SystemRoot\System32\drivers\pcw.sys

\SystemRoot\System32\Drivers\Fs_Rec.sys

\SystemRoot\system32\drivers\ndis.sys

\SystemRoot\system32\drivers\NETIO.SYS

\SystemRoot\System32\Drivers\ksecpkg.sys

\SystemRoot\System32\drivers\tcpip.sys

\SystemRoot\System32\drivers\fwpkclnt.sys

\SystemRoot\system32\DRIVERS\scmndisp.sys

\SystemRoot\system32\drivers\volsnap.sys

\SystemRoot\System32\Drivers\spldr.sys

\SystemRoot\System32\drivers\rdyboost.sys

\SystemRoot\System32\Drivers\mup.sys

\SystemRoot\System32\drivers\hwpolicy.sys

\SystemRoot\System32\DRIVERS\fvevol.sys

\SystemRoot\system32\drivers\disk.sys

\SystemRoot\system32\drivers\CLASSPNP.SYS

\SystemRoot\System32\Drivers\aswRvrt.sys

\SystemRoot\system32\DRIVERS\cdrom.sys

\SystemRoot\System32\Drivers\aswSnx.SYS

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\drivers\vga.sys

\SystemRoot\System32\drivers\VIDEOPRT.SYS

\SystemRoot\System32\drivers\watchdog.sys

\SystemRoot\System32\DRIVERS\RDPCDD.sys

\SystemRoot\system32\drivers\rdpencdd.sys

\SystemRoot\system32\drivers\rdprefmp.sys

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\system32\DRIVERS\tdx.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\System32\Drivers\aswTdi.SYS

\SystemRoot\system32\drivers\afd.sys

\SystemRoot\System32\Drivers\aswrdr2.sys

\SystemRoot\System32\DRIVERS\netbt.sys

\SystemRoot\system32\DRIVERS\vsdatant.sys

\SystemRoot\system32\DRIVERS\wfplwf.sys

\SystemRoot\system32\DRIVERS\pacer.sys

\SystemRoot\system32\DRIVERS\vwififlt.sys

\SystemRoot\system32\DRIVERS\netbios.sys

\SystemRoot\system32\DRIVERS\wanarp.sys

\SystemRoot\system32\DRIVERS\termdd.sys

\SystemRoot\system32\DRIVERS\rdbss.sys

\SystemRoot\system32\drivers\nsiproxy.sys

\SystemRoot\system32\DRIVERS\mssmbios.sys

\SystemRoot\System32\drivers\discache.sys

\SystemRoot\System32\Drivers\dfsc.sys

\SystemRoot\system32\DRIVERS\blbdrive.sys

\SystemRoot\System32\Drivers\aswSP.SYS

\SystemRoot\system32\DRIVERS\tunnel.sys

\SystemRoot\system32\DRIVERS\intelppm.sys

\SystemRoot\system32\DRIVERS\igdkmd64.sys

\SystemRoot\System32\drivers\dxgkrnl.sys

\SystemRoot\System32\drivers\dxgmms1.sys

\SystemRoot\system32\DRIVERS\HDAudBus.sys

\SystemRoot\system32\DRIVERS\Rt64win7.sys

\SystemRoot\system32\DRIVERS\usbuhci.sys

\SystemRoot\system32\DRIVERS\USBPORT.SYS

\SystemRoot\system32\DRIVERS\usbehci.sys

\SystemRoot\system32\DRIVERS\wmiacpi.sys

\SystemRoot\system32\DRIVERS\CompositeBus.sys

\SystemRoot\system32\DRIVERS\AgileVpn.sys

\SystemRoot\system32\DRIVERS\rasl2tp.sys

\SystemRoot\system32\DRIVERS\ndistapi.sys

\SystemRoot\system32\DRIVERS\ndiswan.sys

\SystemRoot\system32\DRIVERS\raspppoe.sys

\SystemRoot\system32\DRIVERS\raspptp.sys

\SystemRoot\system32\DRIVERS\rassstp.sys

\SystemRoot\system32\DRIVERS\kbdclass.sys

\SystemRoot\system32\DRIVERS\mouclass.sys

\SystemRoot\system32\DRIVERS\swenum.sys

\SystemRoot\system32\DRIVERS\ks.sys

\SystemRoot\system32\DRIVERS\umbus.sys

\SystemRoot\system32\DRIVERS\usbhub.sys

\SystemRoot\System32\Drivers\NDProxy.SYS

\SystemRoot\system32\drivers\HdAudio.sys

\SystemRoot\system32\drivers\portcls.sys

\SystemRoot\system32\drivers\drmk.sys

\SystemRoot\system32\drivers\ksthunk.sys

\SystemRoot\system32\DRIVERS\cdfs.sys

\SystemRoot\System32\Drivers\crashdmp.sys

\SystemRoot\System32\Drivers\dump_dumpata.sys

\SystemRoot\System32\Drivers\dump_atapi.sys

\SystemRoot\System32\Drivers\dump_dumpfve.sys

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\drivers\Dxapi.sys

\SystemRoot\system32\DRIVERS\usbccgp.sys

\SystemRoot\system32\DRIVERS\USBD.SYS

\SystemRoot\system32\DRIVERS\lvuvc64.sys

\SystemRoot\system32\drivers\usbaudio.sys

\SystemRoot\system32\DRIVERS\lvrs64.sys

\SystemRoot\system32\DRIVERS\monitor.sys

\SystemRoot\system32\DRIVERS\hidusb.sys

\SystemRoot\system32\DRIVERS\HIDCLASS.SYS

\SystemRoot\system32\DRIVERS\HIDPARSE.SYS

\SystemRoot\system32\DRIVERS\USBSTOR.SYS

\SystemRoot\system32\DRIVERS\mouhid.sys

\SystemRoot\system32\DRIVERS\kbdhid.sys

\SystemRoot\system32\DRIVERS\bcmwlhigh664.sys

\SystemRoot\system32\DRIVERS\vwifibus.sys

\SystemRoot\System32\TSDDD.dll

\SystemRoot\System32\cdd.dll

\SystemRoot\System32\ATMFD.DLL

\SystemRoot\system32\drivers\luafv.sys

\??\C:\Windows\system32\drivers\aswMonFlt.sys

\SystemRoot\System32\Drivers\aswFsBlk.SYS

\SystemRoot\system32\DRIVERS\lltdio.sys

\SystemRoot\system32\DRIVERS\nwifi.sys

\SystemRoot\system32\DRIVERS\ndisuio.sys

\SystemRoot\system32\DRIVERS\rspndr.sys

\??\C:\Program Files\CheckPoint\ZAForceField\ISWKL.sys

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\System32\drivers\mpsdrv.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\system32\DRIVERS\mrxsmb10.sys

\SystemRoot\system32\DRIVERS\mrxsmb20.sys

\SystemRoot\system32\drivers\peauth.sys

\SystemRoot\System32\Drivers\secdrv.SYS

\SystemRoot\System32\DRIVERS\srvnet.sys

\SystemRoot\System32\drivers\tcpipreg.sys

\SystemRoot\System32\DRIVERS\srv2.sys

\SystemRoot\System32\DRIVERS\srv.sys

\SystemRoot\system32\drivers\WudfPf.sys

\SystemRoot\system32\DRIVERS\WUDFRd.sys

\SystemRoot\system32\DRIVERS\asyncmac.sys

\SystemRoot\system32\drivers\MSPQM.sys

\??\C:\Windows\system32\drivers\mbamchameleon.sys

\??\C:\Windows\system32\drivers\mbamswissarmy.sys

\Windows\System32\ntdll.dll

\Windows\System32\smss.exe

\Windows\System32\apisetschema.dll

\Windows\System32\autochk.exe

\Windows\System32\ws2_32.dll

\Windows\System32\psapi.dll

\Windows\System32\nsi.dll

\Windows\System32\oleaut32.dll

\Windows\System32\shell32.dll

----------- End -----------

<<<1>>>

Upper Device Name: \Device\Harddisk1\DR1

Upper Device Object: 0xfffffa8004881060

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\00000071\

Lower Device Object: 0xfffffa8004882060

Lower Device Driver Name: \Driver\USBSTOR\

Driver name found: USBSTOR

Initialization returned 0x0

Load Function returned 0x0

<<<1>>>

Upper Device Name: \Device\Harddisk0\DR0

Upper Device Object: 0xfffffa800335f6f0

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\Ide\IdeDeviceP2T0L0-2\

Lower Device Object: 0xfffffa8002ea5060

Lower Device Driver Name: \Driver\atapi\

Driver name found: atapi

Initialization returned 0x0

Port sub-driver loaded: \??\C:\Windows\System32\drivers\ataport.sys (0x0)

Load Function returned 0x0

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.05.0.1001

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 10.0.9200.16540

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED

CPU speed: 2.700000 GHz

Memory total: 3184779264, free: 1289658368

Downloaded database version: v2013.04.30.05

Downloaded database version: v2013.04.25.01

Initializing...

Done!

<<<2>>>

Device number: 0, partition: 2

Physical Sector Size: 512

Drive: 0, DevicePointer: 0xfffffa800335f6f0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xfffffa8003360040, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xfffffa800335f6f0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

DevicePointer: 0xfffffa8002e9c520, DeviceName: Unknown, DriverName: \Driver\ACPI\

DevicePointer: 0xfffffa8002ea5060, DeviceName: \Device\Ide\IdeDeviceP2T0L0-2\, DriverName: \Driver\atapi\

------------ End ----------

Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

Upper DeviceData: 0xfffff8a002cd24b0, 0xfffffa800335f6f0, 0xfffffa8008128790

Lower DeviceData: 0xfffff8a00b5e1350, 0xfffffa8002ea5060, 0xfffffa8003ee66f0

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning directory: C:\Windows\system32\drivers...

<<<2>>>

Device number: 0, partition: 2

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Done!

Drive 0

Scanning MBR on drive 0...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: 2D5BB90A

Partition information:

Partition 0 type is Primary (0x7)

Partition is ACTIVE.

Partition starts at LBA: 2048 Numsec = 204800

Partition file system is NTFS

Partition is bootable

Partition 1 type is Primary (0x7)

Partition is NOT ACTIVE.

Partition starts at LBA: 206848 Numsec = 976564224

Partition 2 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Disk Size: 500107862016 bytes

Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-976753168-976773168)...

Physical Sector Size: 0

Drive: 1, DevicePointer: 0xfffffa8004881060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xfffffa8004881b90, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xfffffa8004881060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\

DevicePointer: 0xfffffa8004882060, DeviceName: \Device\00000071\, DriverName: \Driver\USBSTOR\

------------ End ----------

Done!

Performing system, memory and registry scan...

Done!

Scan finished

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Hello Sekhmet,

Please download to your Desktop:

  • TDSSKiller.zip from here and extract it (right click on it => "Extract here").

>>> TDSSKiller: Double-click on TDSSKiller.exe to run the application.

  • Click Change parameters.
  • Make sure you check the box Loaded modules.
  • A window will popup and say Reboot is required. Please click Reboot now.
  • Then click Change parameters again. Check the box Detect TDLFS file system.
  • Click on the Start Scan button.
  • If an infected file is detected, the default action will be Cure. Instead, choose SKIP, then click on Continue. tdsskiller2.png
  • If a suspicious file is detected, the default action will be Skip, click on Continue. tdsskiller3.png
  • If you are asked to reboot the computer to complete the process, click on the Reboot Now button.
  • Once the tool has finished, please click Report. Please copy and paste the contents of that log in your reply.
    Note: A report will be automatically saved at the root of the System drive ((usually C:\) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt" (for example, C:\TDSSKiller.2.2.0_20.12.2009_15.31.43_log.txt).

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Hey Sekhmet,

That's ok.

Please follow these instructions to run ComboFix.exe. Please visit this webpage for download links and instructions for running this tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix (CF).

Please go here to see a list of programs that need to be disabled.

**Note: Do not mouseclick ComboFix's window while it's running. That may cause it to stall.**

**Note 2: If you get a message saying "Illegal operation attempted on a registry key that has been marked for deletion", please restart your computer.**

Please include the C:\ComboFix.txt in your next reply for further review.

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Hey theDarkKnight. I remember that when I did the scan combofix told me that it needed updated, but I didn't do it. I did run the program from safemode before as I needed to disable my firewall and antivirus.

I just tried to reinstall combofix and Avast told me that it tried to install a virus on my computer. Not sure if this is a false positive or not, but it was apparently Malware from compendiate.net. Thanks.

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Good morning sekhmet,

Thank you. That is good.

You mentioned a warning appeared. Not sure why that is. Please try the below tool.

Please download OTL.exe by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe.
  • In the "Custom Scans/Fixes" window (under the light green bar) paste the following in bold:

    netsvcs
    drivers32
    %SYSTEMDRIVE%\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs

  • Click Run Scan and let the program run uninterrupted.
  • When the scan completes, it will open two Notepad windows. OTL.txt and Extras.txt. These are saved in the same location as OTL. Post both logs in this thread.
  • You may need to use two posts to get it all.

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Hello Sekhmet,

Please download the Kaspersky Virus Removal Tool from here to your Desktop.

Double-click the Removal Tool.

Click the cog in the upper right corner:

AVPfront.gif

Select down to and including your main drive.

Once done please select the Automatic Scan tab and press Start Scan.

avpsettings.gif

Allow AVP to delete all infections found.

Once it has finished select the Report tab.

Select the Detected threats report from the left and press the Save button.

Save it to your Desktop and post the contents in your next reply.

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Hi TDK

My computer's made a few weird sounds and occasionally it'll get pretty slow. I've never had any dramatic changes happen though. The main thing is that this person has been able to tell me about emails, files etc on my computer that they could only know if they had access to it.. and she's in a different country to me. Also, the command prompt comes on for a second when I first turn my computer on and then disappears which never happened until I came across this person. I've changed all my passwords and have Avast and Zone alarm on there. When I turn my computer on, Zone alarm picks up on several access attempts each time and the destination I.P is always a different, foreign one. I know it sounds outlandish, but there's no way she could get this information without having access to my computer. She first gained access when I (stupidly) replied to one of her emails. Since then my personal details, like my name, address, phone number and debit card details have been posted online.

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I forgot to mention that in the last few days, some kind of box pops up for a split second and then disappears, kind of like the way that the command prompt does. I can only see its outline for a brief second and then it disappears.. It just happened a few minutes ago.

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Good morning sekhmet,

Time to bring out the big guns.

Please read all these directions before proceeding.

When you have the .ISO file downloaded, you need to create a bootable disk or flash drive with it, using a clean PC to do that. The .ISO file is a disk image. It should NOT be burned as a regular file. You need a program like ImgBurn that can burn an .ISO image. I think a CD is best as there is no way anything can write on it after it is made, but the USB may be more convenient and easier.

Be sure to read these:

Download Kaspersky Rescue Disk 10

How to record Kaspersky Rescue Disk 10 to an USB device and boot my computer from it?

How to record Kaspersky Rescue Disk 10 to a CD/DVD and boot my computer from the disk?

  • Please go to a clean computer
  • Download the .iso image file.
  • Create a CD (or flash drive if you prefer).
  • On the infected computer: put the disk in the drive and reboot.

Follow the directions here, but you will find some differences.

Familiarise yourself with How to create a report file in Kaspersky Rescue Disk 10?

Then, please print the following directions:

Boot from Kaspersky Rescue Disk 10:

Restart your computer and put the disk in the drive while booting.

Press any key. A loading wizard will start (you will see the menu to select the required language). If you do not press any key in 10 seconds, the computer boots from hard drive automatically.

Select the required interface language using the arrow-keys on your keyboard.

Press the Enter key on the keyboard.

In the start up wizard window that opens, select the Kaspersky Rescue Disk. Graphic Mode

Click Enter.

Click 'A' to accept the agreement.

Select operating system from dropdown menu (select Windows whatever).

Select Objects to scan: check Disk boot sectors, Hidden startup objects, C:

Click My Update Center and update.

Back to other tab and click Start Object Scan.

When scan has completed save a report:

On the upper part of the Kaspersky Rescue Disk window, click on the Report link.

On the bottom right hand corner of the Protection status - Kaspersky Rescue Disk window, click on the Detailed Report button.

On the upper right hand corner of the Detailed report window, click on the Save button.

After clicking Detailed Report and 'SAVE', a browse window opens.

Double-click on the \

Click 'disks'.

All your drives will be shown and you can easily double-click C and save the report to C:\KasperskyRescueDisk10.txt.

Click on the Save button.

The report has been saved to the file.

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  • 4 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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