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My computer has been having big problems with usage. My CPU is contantly satying at 100%. I have checked in my processes and svchost is running about 500,000 kb of memory. I am also having problems with performance due to this. I have ran Malwarebytes multiple times and it still has not gone away. Any help would be appreciated.

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  • Staff

Hello ferree7

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

I need to get some reports to get a base to start from so I need you to run these programs first.

-DeFogger-

  • Please download
DeFogger to your desktop.
Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK

Do not re-enable these drivers until otherwise instructed.

-Security Check-

  • Download Security Check by screen317 from
here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-Download DDS-

  • Please download DDS from one of the links below and save it to your desktop:
    dds_scr.gif
    Download DDS and save it to your desktop
Link1
Link2
Link3
  • Double-Click on dds.scr and a command window will appear. This is normal.
  • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt

    [*]A window will open instructing you save & post the logs

    [*]Save the logs to a convenient place such as your desktop

    [*]Copy the contents of both logs & post in your next reply

information and logs

  • In your next post I need the following
  1. both reports from DDS
  2. report from security check
  3. let me know of any problems you may have had

Gringo

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Here are these 2. The security check is just stalling on system health check, it been running for a few hours now.

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 12/21/2009 11:48:58 PM

System Uptime: 4/28/2013 12:20:47 AM (1 hours ago)

.

Motherboard: TOSHIBA | | NBWAE

Processor: AMD Sempron SI-42 | Socket M2/S1G1 | 2100/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 223 GiB total, 179.281 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP460: 4/7/2013 11:16:20 PM - ComboFix created restore point

RP461: 4/8/2013 12:17:17 AM - Windows Update

RP463: 4/12/2013 3:17:33 AM - Windows Modules Installer

RP464: 4/13/2013 6:02:49 PM - Windows Update

RP465: 4/13/2013 8:31:14 PM - Windows Update

RP466: 4/23/2013 8:04:44 PM - Windows Update

RP467: 4/23/2013 8:35:03 PM - Windows Update

.

==== Installed Programs ======================

.

Adobe AIR

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.6)

Akamai NetSession Interface

Akamai NetSession Interface Service

Amazon Kindle

Amazon MP3 Downloader 1.0.10

Apple Mobile Device Support

ATI Catalyst Install Manager

Avery Wizard 4.0

AVG 2013

Catalyst Control Center - Branding

Catalyst Control Center Core Implementation

Catalyst Control Center Graphics Full Existing

Catalyst Control Center Graphics Full New

Catalyst Control Center Graphics Light

Catalyst Control Center Graphics Previews Common

Catalyst Control Center Graphics Previews Vista

Catalyst Control Center InstallProxy

Catalyst Control Center Localization All

ccc-core-static

ccc-utility

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

e-Sword

Google Toolbar for Internet Explorer

Google Update Helper

Java 6 Update 14

Label@Once 1.0

Malwarebytes Anti-Malware version 1.70.0.1100

MediaWidget 6.0

Microsoft .NET Framework 1.1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Office 2007 Service Pack 3 (SP3)

Microsoft Office Access MUI (English) 2007

Microsoft Office Access Setup Metadata MUI (English) 2007

Microsoft Office Excel MUI (English) 2007

Microsoft Office File Validation Add-In

Microsoft Office Outlook MUI (English) 2007

Microsoft Office PowerPoint MUI (English) 2007

Microsoft Office Professional 2007

Microsoft Office Professional 2007 Trial

Microsoft Office Proof (English) 2007

Microsoft Office Proof (French) 2007

Microsoft Office Proof (Spanish) 2007

Microsoft Office Proofing (English) 2007

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)

Microsoft Office Publisher MUI (English) 2007

Microsoft Office Shared MUI (English) 2007

Microsoft Office Shared Setup Metadata MUI (English) 2007

Microsoft Office Suite Activation Assistant

Microsoft Office Word 2007

Microsoft Office Word MUI (English) 2007

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219

Microsoft Web Publishing Wizard 1.52

Microsoft Works

MSVCRT

MyToshiba

PlayReady PC Runtime x86

Quickbooks Financial Center

QuickTime

Realtek 8136 8168 8169 Ethernet Driver

Realtek High Definition Audio Driver

Realtek USB 2.0 Card Reader

Realtek WLAN Driver

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition

Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition

Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition

Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition

Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition

Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition

Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition

Synaptics Pointing Device Driver

Toshiba Application and Driver Installer

TOSHIBA Assist

TOSHIBA Disc Creator

TOSHIBA DVD PLAYER

TOSHIBA Extended Tiles for Windows Mobility Center

TOSHIBA Flash Cards Support Utility

TOSHIBA Hardware Setup

TOSHIBA HDD/SSD Alert

Toshiba Online Backup

Toshiba Quality Application

TOSHIBA Recovery Media Creator

TOSHIBA Service Station

TOSHIBA Speech System Applications

TOSHIBA Speech System SR Engine(U.S.) Version1.0

TOSHIBA Speech System TTS Engine(U.S.) Version1.0

TOSHIBA Supervisor Password

ToshibaRegistration

Update for 2007 Microsoft Office System (KB967642)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Office 2007 Help for Common Features (KB963673)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition

Update for Microsoft Office Access 2007 Help (KB963663)

Update for Microsoft Office Excel 2007 Help (KB963678)

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition

Update for Microsoft Office Outlook 2007 Help (KB963677)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2768021) 32-Bit Edition

Update for Microsoft Office Powerpoint 2007 Help (KB963669)

Update for Microsoft Office Publisher 2007 Help (KB963667)

Update for Microsoft Office Script Editor Help (KB963671)

Update for Microsoft Office Word 2007 Help (KB963665)

Utility Common Driver

VideoFileDownload

W9 LMW Preview Edition

WildTangent Games

Windows Live Communications Platform

Windows Live Essentials

Windows Live Photo Gallery

Windows Live Sync

Windows Live Upload Tool

Windows Live Writer

YourFileDownloader

.

==== End Of File ===========================

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 9.0.8112.16476

Run by tim at 1:15:32 on 2013-04-28

Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1790.299 [GMT -4:00]

.

AV: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: AVG AntiVirus Free Edition 2013 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}

.

============== Running Processes ================

.

C:\PROGRA~1\AVG\AVG2013\avgrsx.exe

C:\Program Files\AVG\AVG2013\avgcsrvx.exe

C:\windows\system32\wininit.exe

C:\windows\system32\lsm.exe

C:\windows\system32\atiesrxx.exe

C:\windows\system32\atieclxx.exe

C:\windows\System32\spoolsv.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\AVG\AVG2013\avgidsagent.exe

C:\windows\system32\taskhost.exe

C:\windows\system32\Dwm.exe

C:\windows\Explorer.EXE

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\TOSHIBA\Utilities\KeNotify.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Program Files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe

C:\Program Files\Common Files\BSD\AppUpdater\BSDChecker.exe

C:\Program Files\AVG\AVG2013\avgui.exe

C:\Program Files\AVG\AVG2013\avgwdsvc.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Windows\system32\TODDSrv.exe

C:\windows\system32\SearchIndexer.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\AVG\AVG2013\avgnsx.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe

C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe

C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe

C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe

C:\windows\system32\wuauclt.exe

C:\Users\tim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\C7V5R8M1\SecurityCheck.exe

C:\windows\system32\conhost.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\windows\system32\conhost.exe

C:\windows\system32\Defrag.exe

C:\windows\system32\svchost.exe -k DcomLaunch

C:\windows\system32\svchost.exe -k RPCSS

C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\windows\system32\svchost.exe -k netsvcs

C:\windows\system32\svchost.exe -k netsvcs

C:\windows\system32\svchost.exe -k LocalService

C:\windows\System32\svchost.exe -k NetworkService

C:\windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\windows\System32\svchost.exe -k Akamai

C:\windows\system32\svchost.exe -k imgsvc

C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\windows\system32\svchost.exe -k defragsvc

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA

uProxyOverride = 127.0.0.1:9421;<local>

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll

TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

mRun: [startCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun

mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe

mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe

mRun: [sVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL

mRun: [HWSetup] "c:\program files\toshiba\utilities\HWSetup.exe" hwSetUP

mRun: [KeNotify] c:\program files\toshiba\utilities\KeNotify.exe

mRun: [ToshibaServiceStation] "c:\program files\toshiba\toshiba service station\ToshibaServiceStation.exe" /hide:60

mRun: [TosSENotify] c:\program files\toshiba\toshiba hdd ssd alert\TosWaitSrv.exe

mRun: [NortonOnlineBackupReminder] "c:\program files\toshiba\toshiba online backup\activation\TobuActivation.exe" UNATTENDED

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [bSDAppUpdater] c:\program files\common files\bsd\appupdater\BSDChecker.exe

mRun: [AVG_UI] "c:\program files\avg\avg2013\avgui.exe" /TRAYONLY

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_6_602_180_ActiveX.exe -update activex

uPolicies-Explorer: NoDrives = dword:0

mPolicies-Explorer: NoDrives = dword:0

mPolicies-System: ConsentPromptBehaviorAdmin = dword:0

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableLUA = dword:0

mPolicies-System: EnableUIADesktopToggle = dword:0

mPolicies-System: PromptOnSecureDesktop = dword:0

IE: E&xport to Microsoft Excel - c:\progra~1\mif5ba~1\office12\EXCEL.EXE/3000

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab

DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1297824086031

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1297824192021

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: NameServer = 192.168.1.1

TCP: Interfaces\{0CB5AF59-1159-436E-B177-09BF0285FDE5} : DHCPNameServer = 192.168.1.1

TCP: Interfaces\{0CB5AF59-1159-436E-B177-09BF0285FDE5}\24563747775637475627E613 : DHCPNameServer = 74.128.17.114 74.128.19.102

TCP: Interfaces\{0CB5AF59-1159-436E-B177-09BF0285FDE5}\24563747775637475627E633 : DHCPNameServer = 74.128.17.114 74.128.19.102

TCP: Interfaces\{0CB5AF59-1159-436E-B177-09BF0285FDE5}\34F6D666F62747F594E6E6 : DHCPNameServer = 4.2.2.1

TCP: Interfaces\{0CB5AF59-1159-436E-B177-09BF0285FDE5}\37471697F6E6C696E656 : DHCPNameServer = 172.16.0.1

TCP: Interfaces\{0CB5AF59-1159-436E-B177-09BF0285FDE5}\7554C434F4D454020284F4D454 : DHCPNameServer = 74.128.17.114 74.128.19.102

TCP: Interfaces\{0CB5AF59-1159-436E-B177-09BF0285FDE5}\C696E6B6379737 : DHCPNameServer = 66.76.227.40 208.180.42.68

SSODL: WebCheck - <orphaned>

mASetup: {01250B8F-D947-4F8A-9408-FE8E3EE2EC92} - c:\program files\toshiba\my toshiba\MyToshiba.exe /SETUP

.

============= SERVICES / DRIVERS ===============

.

R0 AVGIDSHX;AVGIDSHX;c:\windows\system32\drivers\avgidshx.sys [2012-10-15 55776]

R0 Avglogx;AVG Logging Driver;c:\windows\system32\drivers\avglogx.sys [2012-9-21 177376]

R0 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2012-11-16 94048]

R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2012-9-14 35552]

R1 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\avgidsdriverx.sys [2012-10-22 179936]

R1 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\avgidsshimx.sys [2012-9-21 19936]

R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2012-10-2 159712]

R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2012-9-21 164832]

R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2009-7-13 20992]

R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-12-1 176128]

R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg2013\avgidsagent.exe [2012-11-16 5814904]

R2 avgwd;AVG WatchDog;c:\program files\avg\avg2013\avgwdsvc.exe [2012-10-22 196664]

R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-12-1 167936]

S0 AFS;AFS;c:\windows\system32\drivers\AFS.SYS [2010-2-22 79052]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-12-1 171520]

.

=============== Created Last 30 ================

.

2013-04-24 00:18:06 1210728 ----a-w- c:\windows\system32\drivers\ntfs.sys

2013-04-17 01:19:25 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-04-17 01:19:25 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-04-17 01:03:19 -------- d-----w- c:\users\tim\Adobe Flash Player 11.4.402.265

2013-04-11 23:42:52 195816 ----a-w- c:\windows\system32\drivers\fvevol.sys

2013-04-11 23:42:34 2345984 ----a-w- c:\windows\system32\win32k.sys

2013-04-11 23:41:44 2691072 ----a-w- c:\windows\system32\mstscax.dll

2013-04-11 23:41:43 131072 ----a-w- c:\windows\system32\aaclient.dll

2013-04-11 23:41:42 36864 ----a-w- c:\windows\system32\tsgqec.dll

2013-04-10 23:20:29 -------- d--h--w- c:\windows\system32\CanonMF Uninstaller Information

2013-04-10 23:19:40 -------- d-----w- c:\program files\Canon

2013-04-08 04:06:20 -------- d-sh--w- C:\$RECYCLE.BIN

2013-04-08 03:15:57 98816 ----a-w- c:\windows\sed.exe

2013-04-08 03:15:57 256000 ----a-w- c:\windows\PEV.exe

2013-04-08 03:15:57 208896 ----a-w- c:\windows\MBR.exe

2013-04-07 17:07:04 -------- d-----w- c:\program files\GUMC296.tmp

2013-04-03 12:53:50 15872 ----a-w- c:\windows\system32\drivers\usb8023.sys

.

==================== Find3M ====================

.

2013-02-22 03:46:00 1800704 ----a-w- c:\windows\system32\jscript9.dll

2013-02-22 03:38:00 1129472 ----a-w- c:\windows\system32\wininet.dll

2013-02-22 03:37:50 1427968 ----a-w- c:\windows\system32\inetcpl.cpl

2013-02-22 03:34:17 142848 ----a-w- c:\windows\system32\ieUnatt.exe

2013-02-22 03:34:03 420864 ----a-w- c:\windows\system32\vbscript.dll

2013-02-22 03:31:46 2382848 ----a-w- c:\windows\system32\mshtml.tlb

.

============= FINISH: 1:22:42.17 ===============

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Hello ferree7

These are the programs I would like you to run next, if you have any problems with these just skip it and move on to the next one.

-AdwCleaner-

  • Please download
AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+

Gringo

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Alrighty, here you go.

RogueKiller V8.5.4 [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7600 ) 32 bits version

Started in : Normal mode

User : tim [Admin rights]

Mode : Scan -- Date : 04/28/2013 03:41:01

| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤

[sVCHOST] svchost.exe -- C:\Windows\System32\svchost.exe [x] -> KILLED [TermProc]

¤¤¤ Registry Entries : 5 ¤¤¤

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND

[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND

[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\windows\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: Hitachi HTS545025B9A300 ATA Device +++++

--- User ---

[MBR] ecb72268cfc86f4eba0f32634df3dadc

[bSP] 115bdc51753a8a8a697d04b3e5af154d : Windows Vista MBR Code

Partition table:

0 - [ACTIVE] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 228693 Mo

2 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 471437312 | Size: 8281 Mo

User = LL1 ... OK!

User != LL2 ... KO!

--- LL2 ---

[MBR] 84f3badd29e9cebf44e9fb62e5e7e3c4

[bSP] 115bdc51753a8a8a697d04b3e5af154d : Windows Vista MBR Code

Partition table:

1 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 1500 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 3074048 | Size: 228693 Mo

3 - [XXXXXX] NTFS (0x17) [HIDDEN!] Offset (sectors): 471437312 | Size: 8281 Mo

Finished : << RKreport[1]_S_04282013_02d0341.txt >>

RKreport[1]_S_04282013_02d0341.txt

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# AdwCleaner v2.202 - Logfile created 04/28/2013 at 04:04:07

# Updated 23/04/2013 by Xplode

# Operating system : Windows 7 Home Premium (32 bits)

# User : tim - TIM-PC

# Boot Mode : Normal

# Running from : C:\Users\tim\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\JY7Q0ZJE\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

***** [Registry] *****

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16476

[OK] Registry is clean.

-\\ Google Chrome v [unable to get version]

File : C:\Users\tim\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [3812 octets] - [28/04/2013 03:33:31]

AdwCleaner[s1].txt - [3752 octets] - [28/04/2013 03:33:51]

AdwCleaner[s2].txt - [836 octets] - [28/04/2013 04:04:07]

########## EOF - C:\AdwCleaner[s2].txt - [895 octets] ##########

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  • Staff

Hello ferree7

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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Hello ferree7

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.

  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

after combofix has finished its scan please post the report back here.

Gringo

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Hello ferree7

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it
    If the forum still complains about it being to long send me everything that is at the end of the report after where it says
    ==================
    Scan finished
    ==================

and I will see if I want to see the whole report

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit

2.Unzip the contents to a folder in a convenient location.

3.Open the folder where the contents were unzipped and run mbar.exe

4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.

5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.

6.Wait while the system shuts down and the cleanup process is performed.

7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.

8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

  • •Internet access
    •Windows Update
    •Windows Firewall

9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.

10.Verify that your system is now functioning normally.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and MBAR

Gringo

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Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

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Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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