RonK57 Posted April 24, 2013 ID:673472 Share Posted April 24, 2013 Just noticed this little critter and I can't find a way to remove it. Any help would be appreciated. Thank you. Link to post Share on other sites More sharing options...
Firefox Posted April 24, 2013 ID:673473 Share Posted April 24, 2013 Hello and Welcome to MalwarebytesBeing that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected ComputersThank you Link to post Share on other sites More sharing options...
RonK57 Posted April 24, 2013 Author ID:673501 Share Posted April 24, 2013 Hello and Welcome to MalwarebytesBeing that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected ComputersThank youOk, I purchased the Pro edition and ran a scan, it detected nothing. What's my next step please? Link to post Share on other sites More sharing options...
Firefox Posted April 24, 2013 ID:673505 Share Posted April 24, 2013 Glad you got the PRO version, it will reduce your chances of getting infected in the future....It was not a requirement for you to go out and purchase the Pro Edition in order to get help, but I am sure they appreciate your business.... That being said, you next step is to click on the link I provided Available Assistance for Possibly Infected Computers and follow the instructions there.... Link to post Share on other sites More sharing options...
exile360 Posted April 24, 2013 ID:673507 Share Posted April 24, 2013 It was not a requirement for you to go out and purchase the Pro Edition in order to get help, but I am sure they appreciate your business....Indeed we do. Additionally, so we're clear, if the only reason you purchased the Pro version was to receive support and didn't really desire to purchase a Pro license for the sake of protecting your computer, then please do contact our Support team here and request a refund. We do not want any of our users or customers to feel pressured into buying the Pro version just to get help with their computers. We offer assistance for free to all users, not just our paid users.That being said, if you are comfortable with your purchase, then thank you very much for using Malwarebytes Anti-Malware in order to help keep your PC safe and we do appreciate it very much. Link to post Share on other sites More sharing options...
RonK57 Posted April 24, 2013 Author ID:673508 Share Posted April 24, 2013 I would rather have the upgraded protection. Thank you! Link to post Share on other sites More sharing options...
exile360 Posted April 24, 2013 ID:673517 Share Posted April 24, 2013 I would rather have the upgraded protection. Thank you!Excellent, and you're very welcome ! Link to post Share on other sites More sharing options...
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