Another Ransomeware Issue, please help

CNadineH · April 18, 2013

I'm trying to remove ransomeware from a friend's older, laptop computer. I can't get into safe mode; it blue screens. I don't want to access the internet because that would expose my home network to the virus. The BIOS won't allow booting from USB.

I booted it up with Hiren's BootCD into Mini XP. I put the latest Malware Bytes on USB and was able to install it. MalwareBytes has found and cleaned several files already (I ran it until it didn't find anymore viruses), but the ransomeware is still there.

I tried HitmanPro with Kickstart. Burned the kickstart CD and used Hitman on USB. It's supposed to bypass the ransomeware and let me get into the OS (Win XP Home) to remove the virus. It just takes me right back into the ransomeware.

I'd like to avoid the drastic measure of a complete OS reinstall. I don't know how much of his personal data would be lost.

I don't know where to go from here.

I apologize for yet another request for help with ransomeware.

TIA

Nadine

MrCharlie · April 18, 2013

Welcome to the forum.

The best way to deal with this infection on XP is by creating an OTLPE disk and scan the system with it as outlined in the link below:

http://forums.malwar...ndpost&p=627789

Post back the log. MrC

CNadineH · April 19, 2013

Thank you so much for your help.

I followed your instructions and the log file follows:

OTL logfile created on: 4/18/2013 8:19:15 PM - Run

OTLPE by OldTimer - Version 3.1.48.0 Folder = X:\Programs\OTLPE

Microsoft Windows XP Service Pack 3 (Version = 5.1.2600) - Type = SYSTEM

Internet Explorer (Version = 8.0.6001.18702)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

735.00 Mb Total Physical Memory | 541.00 Mb Available Physical Memory | 74.00% Memory free

675.00 Mb Paging File | 557.00 Mb Available in Paging File | 83.00% Paging File free

Paging file location(s): C:\pagefile.sys 1104 2208 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files

Drive C: | 27.94 Gb Total Space | 14.37 Gb Free Space | 51.43% Space Free | Partition Type: NTFS

Drive D: | 14.88 Gb Total Space | 14.86 Gb Free Space | 99.87% Space Free | Partition Type: FAT32

Drive X: | 284.12 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: REATOGO | User Name: SYSTEM

Boot Mode: Normal | Scan Mode: All users

Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

Using ControlSet: ControlSet002

========== Win32 Services (SafeList) ==========

SRV - File not found [On_Demand] -- -- (AppMgmt)

SRV - [2013/04/01 21:36:19 | 000,253,656 | ---- | M] (Adobe Systems Incorporated) [On_Demand] -- C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)

SRV - [2012/10/26 01:49:14 | 000,161,768 | ---- | M] (Oracle Corporation) [Auto] -- C:\Program Files\Java\jre7\bin\jqs.exe -- (JavaQuickStarterService)

SRV - [2006/07/14 18:13:20 | 000,360,533 | ---- | M] (Atheros) [Auto] -- C:\WINDOWS\system32\acs.exe -- (ACS)

========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand] -- -- (WDICA)

DRV - File not found [Kernel | On_Demand] -- -- (PDRFRAME)

DRV - File not found [Kernel | On_Demand] -- -- (PDRELI)

DRV - File not found [Kernel | On_Demand] -- -- (PDFRAME)

DRV - File not found [Kernel | On_Demand] -- -- (PDCOMP)

DRV - File not found [Kernel | System] -- -- (PCIDump)

DRV - File not found [Kernel | System] -- -- (lbrtfdc)

DRV - File not found [Kernel | System] -- -- (i2omgmt)

DRV - File not found [Kernel | System] -- -- (Changer)

DRV - [2012/10/26 01:25:04 | 000,005,248 | ---- | M] (FUJITSU LIMITED) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\fuj02b1.sys -- (FUJ02B1)

DRV - [2012/10/25 01:55:36 | 000,011,861 | ---- | M] (Meetinghouse Data Communications) [Kernel | Auto] -- C:\WINDOWS\system32\drivers\mdc8021x.sys -- (MDC8021X) WPA Security Protocol (IEEE 802.1x)

DRV - [2011/03/29 11:22:30 | 001,034,240 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\AE2500xp.sys -- (Linksys_adapter_H)

DRV - [2009/01/21 10:49:40 | 000,118,656 | ---- | M] (Realtek Semiconductor Corporation ) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\Rtnicxp.sys -- (RTL8023xp)

DRV - [2008/04/13 18:06:02 | 000,231,552 | ---- | M] (Acer Laboratories Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\ac97ali.sys -- (aliadwdm)

DRV - [2006/06/13 14:27:00 | 000,507,424 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\ar5211.sys -- (AR5211)

DRV - [2006/06/02 15:52:20 | 000,054,432 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\wsimd.sys -- (WSIMD)

DRV - [2003/10/27 09:17:20 | 000,190,465 | ---- | M] (O2 Micro ) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\o2mmb.sys -- (CONAN)

DRV - [2003/08/25 21:46:00 | 000,005,817 | ---- | M] (O2 Micro) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\MbxStby.sys -- (MbxStby)

DRV - [2003/08/21 12:37:24 | 000,019,712 | ---- | M] (FUJITSU LIMITED) [Kernel | Auto] -- C:\Program Files\Fujitsu\BtnHnd\BtnHnd.sys -- (BtnHnd)

DRV - [2003/07/24 23:22:52 | 001,196,460 | ---- | M] (Agere Systems) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\AGRSM.sys -- (AgereSoftModem)

DRV - [2003/07/13 02:34:16 | 000,094,436 | ---- | M] (Alps Electric Co., Ltd.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\Apfiltr.sys -- (ApfiltrService)

DRV - [2003/07/11 00:51:52 | 000,586,752 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\ati2mtag.sys -- (ati2mtag)

DRV - [2002/10/03 22:04:10 | 000,046,976 | ---- | M] (Realtek Semiconductor Corporation ) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\R8139n51.sys -- (rtl8139)

DRV - [2002/09/03 01:33:56 | 000,182,224 | ---- | M] (SigmaTel, Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\STAC97.sys -- (STAC97) Audio Driver (WDM)

DRV - [2002/08/29 22:04:56 | 000,023,570 | ---- | M] (ATI Technologies Inc.) [Kernel | Boot] -- C:\WINDOWS\system32\drivers\atisgkaf.SYS -- (caboagp)

DRV - [2001/08/17 09:49:02 | 000,026,624 | ---- | M] (Acer Laboratories Inc.) [Kernel | On_Demand] -- C:\WINDOWS\system32\drivers\alifir.sys -- (ALiIRDA)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\NetworkService_ON_C\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\Owner_ON_C\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/

IE - HKU\Owner_ON_C\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://www.msn.com/?ocid=iehp

IE - HKU\Owner_ON_C\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-us

IE - HKU\Owner_ON_C\Software\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 50 AF 08 DE 39 B3 CD 01 [binary data]

IE - HKU\Owner_ON_C\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\WINDOWS\system32\Macromed\Flash\NPSWF32_11_6_602_180.dll ()

FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.9.2: C:\WINDOWS\system32\npDeployJava1.dll (Oracle Corporation)

FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.9.2: C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)

FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8117.0416: C:\Program Files\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: C:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)

FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)

O1 HOSTS File: ([2003/06/20 08:00:00 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts

O1 - Hosts: 127.0.0.1 localhost

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.

O2 - BHO: (Java Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)

O2 - BHO: (Java Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)

O3 - HKU\Owner_ON_C\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.

O4 - HKLM..\Run: [ATIModeChange] C:\WINDOWS\System32\Ati2mdxx.exe (ATI Technologies, Inc.)

O4 - HKLM..\Run: [DisableWinXPWZCS] C:\Program Files\Atheros\DisableWinXPWZCS.exe ()

O4 - HKLM..\Run: [indicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe (FUJITSU LIMITED)

O4 - HKLM..\Run: [LoadBtnHnd] C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe (FUJITSU LIMITED)

O4 - HKLM..\Run: [LoadFujitsuQuickTouch] C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe (FUJITSU LIMITED)

O4 - HKLM..\Run: [LtMoh] C:\Program Files\ltmoh\ltmoh.exe (Agere Systems)

O4 - HKLM..\Run: [MSC] C:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)

O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ctfmon.lnk = X:\I386\SYSTEM32\REGSVR32.EXE (Microsoft Corporation)

O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O7 - HKU\LocalService_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O7 - HKU\NetworkService_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O7 - HKU\Owner_ON_C\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000005 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000006 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000007 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000008 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000009 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000010 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000011 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000012 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000013 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000014 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000015 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000016 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000017 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000018 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000019 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000020 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000021 - File not found

O10 - Protocol_Catalog9\Catalog_Entries\000000000022 - File not found

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} http://windowsupdate.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1351146397774 (WUWebControl Class)

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1351182425766 (MUWebControl Class)

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1

O20 - HKLM Winlogon: Shell - (regsvr32 /n /i /s "C:\Documents and Settings\Owner\Local Settings\Application Data\mtdgxfpk.sdm") - C:\WINDOWS\System32\regsvr32.exe (Microsoft Corporation)

O20 - HKLM Winlogon: GinaDLL - (athgina.dll) - C:\WINDOWS\System32\athgina.dll (Atheros)

O24 - Desktop WallPaper: B:\Documents and Settings\Default User\Local Settings\Application Data\Microsoft\Wallpaper1.bmp

O24 - Desktop BackupWallPaper: B:\Documents and Settings\Default User\Local Settings\Application Data\Microsoft\Wallpaper1.bmp

O28 - HKLM ShellExecuteHooks: {56F9679E-7826-4C84-81F3-532071A8BCC5} - C:\Program Files\Windows Desktop Search\MsnlNamespaceMgr.dll (Microsoft Corporation)

O32 - HKLM CDRom: AutoRun - 1

O32 - AutoRun File - [2012/10/25 00:29:31 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]

O32 - AutoRun File - [2006/03/24 07:06:41 | 000,000,053 | R--- | M] () - X:\AUTORUN.INF -- [ CDFS ]

O34 - HKLM BootExecute: (autocheck autochk *) - File not found

O35 - HKLM\..comfile [open] -- "%1" %*

O35 - HKLM\..exefile [open] -- "%1" %*

O37 - HKLM\...com [@ = comfile] -- "%1" %*

O37 - HKLM\...exe [@ = exefile] -- "%1" %*

NetSvcs: 6to4 - File not found

NetSvcs: AppMgmt - File not found

NetSvcs: Ias - File not found

NetSvcs: Iprip - File not found

NetSvcs: NWCWorkstation - File not found

NetSvcs: Nwsapagent - File not found

NetSvcs: Sharedaccess - File not found

NetSvcs: WmdmPmSp - File not found

NetSvcs: BITS - File not found

Drivers32: msacm.iac2 - C:\WINDOWS\system32\iac25_32.ax (Intel Corporation)

Drivers32: msacm.l3acm - C:\WINDOWS\system32\l3codeca.acm (Fraunhofer Institut Integrierte Schaltungen IIS)

Drivers32: msacm.sl_anet - C:\WINDOWS\System32\sl_anet.acm (Sipro Lab Telecom Inc.)

Drivers32: msacm.trspch - C:\WINDOWS\System32\tssoft32.acm (DSP GROUP, INC.)

Drivers32: vidc.cvid - C:\WINDOWS\System32\iccvid.dll (Radius Inc.)

Drivers32: vidc.iv31 - C:\WINDOWS\System32\ir32_32.dll ()

Drivers32: vidc.iv32 - C:\WINDOWS\System32\ir32_32.dll ()

Drivers32: vidc.iv41 - C:\WINDOWS\System32\ir41_32.ax (Intel Corporation)

Drivers32: vidc.iv50 - C:\WINDOWS\System32\ir50_32.dll (Intel Corporation)

========== Files/Folders - Created Within 30 Days ==========

[2013/04/15 19:44:06 | 000,000,000 | ---D | C] -- C:\Malwarebytes

[2013/04/15 15:10:49 | 000,000,000 | ---D | C] -- C:\Program Files\Malwarebytes' Anti-Malware

[3 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2013/04/18 19:27:15 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat

[2013/04/18 19:12:00 | 000,000,830 | ---- | M] () -- C:\WINDOWS\tasks\Adobe Flash Player Updater.job

[2013/04/18 18:02:11 | 000,000,422 | -H-- | M] () -- C:\WINDOWS\tasks\User_Feed_Synchronization-{D78917A7-813D-49A4-ACC6-4493747C35BC}.job

[2013/04/17 21:46:12 | 000,013,646 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl

[2013/04/11 20:55:59 | 000,000,664 | ---- | M] () -- C:\WINDOWS\System32\d3d9caps.dat

[2013/04/11 20:49:49 | 000,054,784 | ---- | M] () -- C:\Documents and Settings\Owner\Local Settings\Application Data\mtdgxfpk.sdm

[2013/04/11 20:49:49 | 000,000,581 | ---- | M] () -- C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ctfmon.lnk

[2013/04/11 20:49:46 | 000,000,000 | R--D | M] -- C:\Documents and Settings\All Users\Start Menu\Programs\Startup

[2013/04/11 20:49:43 | 000,054,784 | ---- | M] () -- C:\Documents and Settings\All Users\Application Data\baszmq.xtk

[2013/04/04 19:05:03 | 000,001,857 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\MSN Installer.lnk

[2013/04/01 21:36:18 | 000,693,976 | ---- | M] (Adobe Systems Incorporated) -- C:\WINDOWS\System32\FlashPlayerApp.exe

[2013/04/01 21:36:17 | 000,073,432 | ---- | M] (Adobe Systems Incorporated) -- C:\WINDOWS\System32\FlashPlayerCPLApp.cpl

[3 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files Created - No Company Name ==========

[2013/04/11 20:49:49 | 000,054,784 | ---- | C] () -- C:\Documents and Settings\Owner\Local Settings\Application Data\mtdgxfpk.sdm

[2013/04/11 20:49:46 | 000,000,581 | ---- | C] () -- C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ctfmon.lnk

[2013/04/11 20:49:43 | 000,054,784 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\baszmq.xtk

[2012/11/02 19:39:33 | 000,000,394 | ---- | C] () -- C:\WINDOWS\SIERRA.INI

[2012/11/01 22:27:37 | 000,000,664 | ---- | C] () -- C:\WINDOWS\System32\d3d9caps.dat

[2012/10/26 01:17:36 | 000,178,688 | ---- | C] () -- C:\WINDOWS\System32\unrar.dll

[2012/10/25 03:43:31 | 000,003,072 | ---- | C] () -- C:\WINDOWS\System32\iacenc.dll

[2012/10/25 02:00:26 | 000,294,912 | ---- | C] () -- C:\WINDOWS\System32\ati2evxx.exe

[2012/10/25 02:00:26 | 000,090,112 | ---- | C] () -- C:\WINDOWS\System32\ati2evxx.dll

[2012/10/25 01:55:23 | 000,651,264 | ---- | C] () -- C:\WINDOWS\System32\libeay32.dll

[2012/10/25 01:55:23 | 000,147,456 | ---- | C] () -- C:\WINDOWS\System32\ssleay32.dll

[2012/10/25 01:55:23 | 000,102,400 | ---- | C] () -- C:\WINDOWS\System32\AegisI5.exe

[2012/10/25 00:32:48 | 000,002,048 | --S- | C] () -- C:\WINDOWS\bootstat.dat

[2012/10/25 00:25:51 | 000,021,640 | ---- | C] () -- C:\WINDOWS\System32\emptyregdb.dat

[2012/10/24 17:17:25 | 000,004,161 | ---- | C] () -- C:\WINDOWS\ODBCINST.INI

[2012/10/24 17:15:53 | 000,096,664 | ---- | C] () -- C:\WINDOWS\System32\FNTCACHE.DAT

[2008/05/27 00:59:42 | 000,018,904 | ---- | C] () -- C:\WINDOWS\System32\structuredqueryschematrivial.bin

[2008/05/27 00:59:40 | 000,106,605 | ---- | C] () -- C:\WINDOWS\System32\structuredqueryschema.bin

[2008/04/14 08:55:28 | 000,001,804 | ---- | C] () -- C:\WINDOWS\System32\Dcache.bin

[2007/09/27 13:51:02 | 000,020,698 | ---- | C] () -- C:\WINDOWS\System32\idxcntrs.ini

[2007/09/27 13:48:48 | 000,030,628 | ---- | C] () -- C:\WINDOWS\System32\gsrvctr.ini

[2007/09/27 13:48:28 | 000,031,698 | ---- | C] () -- C:\WINDOWS\System32\gthrctr.ini

[2006/12/31 11:57:08 | 000,004,569 | ---- | C] () -- C:\WINDOWS\System32\secupd.dat

[2003/06/20 08:00:00 | 013,107,200 | ---- | C] () -- C:\WINDOWS\System32\oembios.bin

[2003/06/20 08:00:00 | 000,673,088 | ---- | C] () -- C:\WINDOWS\System32\mlang.dat

[2003/06/20 08:00:00 | 000,502,944 | ---- | C] () -- C:\WINDOWS\System32\perfh009.dat

[2003/06/20 08:00:00 | 000,272,128 | ---- | C] () -- C:\WINDOWS\System32\perfi009.dat

[2003/06/20 08:00:00 | 000,218,003 | ---- | C] () -- C:\WINDOWS\System32\dssec.dat

[2003/06/20 08:00:00 | 000,086,988 | ---- | C] () -- C:\WINDOWS\System32\perfc009.dat

[2003/06/20 08:00:00 | 000,046,258 | ---- | C] () -- C:\WINDOWS\System32\mib.bin

[2003/06/20 08:00:00 | 000,028,626 | ---- | C] () -- C:\WINDOWS\System32\perfd009.dat

[2003/06/20 08:00:00 | 000,004,461 | ---- | C] () -- C:\WINDOWS\System32\oembios.dat

[2003/06/20 08:00:00 | 000,000,741 | ---- | C] () -- C:\WINDOWS\System32\noise.dat

========== LOP Check ==========

[2012/11/01 22:34:07 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Owner\Application Data\MSNInstaller

[2012/10/25 02:44:34 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Owner\Application Data\Windows Desktop Search

[2012/10/26 12:42:08 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Owner\Application Data\Windows Search

[2013/04/18 18:02:11 | 000,000,422 | -H-- | M] () -- C:\WINDOWS\Tasks\User_Feed_Synchronization-{D78917A7-813D-49A4-ACC6-4493747C35BC}.job

========== Purity Check ==========

========== Custom Scans ==========

< %SYSTEMDRIVE%\*.* >

[2012/10/25 00:29:31 | 000,000,000 | ---- | M] () -- C:\AUTOEXEC.BAT

[2012/10/25 10:37:14 | 000,000,211 | -HS- | M] () -- C:\boot.ini

[2012/10/25 00:29:31 | 000,000,000 | ---- | M] () -- C:\CONFIG.SYS

[2012/10/25 00:29:31 | 000,000,000 | RHS- | M] () -- C:\IO.SYS

[2012/10/25 00:29:31 | 000,000,000 | RHS- | M] () -- C:\MSDOS.SYS

[2008/04/14 01:13:04 | 000,047,564 | RHS- | M] () -- C:\NTDETECT.COM

[2008/04/14 03:01:44 | 000,250,048 | RHS- | M] () -- C:\ntldr

[2013/04/17 23:02:26 | 1157,627,904 | -HS- | M] () -- C:\pagefile.sys

< MD5 for: EXPLORER.EXE >

[2008/04/14 08:42:20 | 001,033,728 | ---- | M] (Microsoft Corporation) MD5=12896823FB95BFB3DC9B46BCAEDC9923 -- C:\WINDOWS\explorer.exe

[2008/04/14 08:42:20 | 001,033,728 | ---- | M] (Microsoft Corporation) MD5=12896823FB95BFB3DC9B46BCAEDC9923 -- C:\WINDOWS\system32\dllcache\explorer.exe

< MD5 for: SERVICES.EXE >

[2009/02/06 07:06:24 | 000,110,592 | ---- | M] (Microsoft Corporation) MD5=020CEAAEDC8EB655B6506B8C70D53BB6 -- C:\WINDOWS\$hf_mig$\KB956572\SP3QFE\services.exe

[2008/04/14 08:42:36 | 000,108,544 | ---- | M] (Microsoft Corporation) MD5=0E776ED5F7CC9F94299E70461B7B8185 -- C:\WINDOWS\$NtUninstallKB956572$\services.exe

[2009/02/06 07:11:05 | 000,110,592 | ---- | M] (Microsoft Corporation) MD5=65DF52F5B8B6E9BBD183505225C37315 -- C:\WINDOWS\system32\dllcache\services.exe

[2009/02/06 07:11:05 | 000,110,592 | ---- | M] (Microsoft Corporation) MD5=65DF52F5B8B6E9BBD183505225C37315 -- C:\WINDOWS\system32\services.exe

< MD5 for: USERINIT.EXE >

[2008/04/14 08:42:40 | 000,026,112 | ---- | M] (Microsoft Corporation) MD5=A93AEE1928A9D7CE3E16D24EC7380F89 -- C:\WINDOWS\system32\dllcache\userinit.exe

[2008/04/14 08:42:40 | 000,026,112 | ---- | M] (Microsoft Corporation) MD5=A93AEE1928A9D7CE3E16D24EC7380F89 -- C:\WINDOWS\system32\userinit.exe

< MD5 for: WINLOGON.EXE >

[2013/04/04 10:50:32 | 000,218,184 | ---- | M] () MD5=B4C6E3889BB310CA7E974A04EC6E46AC -- C:\Program Files\Malwarebytes' Anti-Malware\Chameleon\winlogon.exe

[2008/04/14 08:42:40 | 000,507,904 | ---- | M] (Microsoft Corporation) MD5=ED0EF0A136DEC83DF69F04118870003E -- C:\WINDOWS\system32\dllcache\winlogon.exe

[2008/04/14 08:42:40 | 000,507,904 | ---- | M] (Microsoft Corporation) MD5=ED0EF0A136DEC83DF69F04118870003E -- C:\WINDOWS\system32\winlogon.exe

< End of report >

I'm very curious to see your interpretation of the log.

This forum is awesome!!

NadineH

MrCharlie · April 19, 2013

OK, basically what we want to do is copy the text that's in BOLD into the Custom Scans/Fixes box of OTLPE.

Here's how to do that:

Copy the text in BOLD into notepad and save it:

:OTL

O20 - HKLM Winlogon: Shell - (regsvr32 /n /i /s "C:\Documents and Settings\Owner\Local Settings\Application Data\mtdgxfpk.sdm") - C:\WINDOWS\System32\regsvr32.exe (Microsoft Corporation)

[2013/04/11 20:49:49 | 000,054,784 | ---- | M] () -- C:\Documents and Settings\Owner\Local Settings\Application Data\mtdgxfpk.sdm

[2013/04/11 20:49:49 | 000,000,581 | ---- | M] () -- C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ctfmon.lnk

[2013/04/11 20:49:43 | 000,054,784 | ---- | M] () -- C:\Documents and Settings\All Users\Application Data\baszmq.xtk

Copy it to your flash drive

Boot the computer up using the OTLPE disk

Run OTLPE

Plug in the flash drive

Drag the notepad text to the desktop

Open it up and copy and paste the text into Custom Scans/Fixes

Then click the Run Fix button at the top

Copy and paste the log back here.

See if the computer boots up normally now.......MrC

CNadineH · April 20, 2013

I followed the instructions you gave me, but I am still not able to get past the ransomeware.

Log file:

Error: Unable to interpret <DRIVE%\*.*> in the current context!

Error: Unable to interpret </md5start> in the current context!

Error: Unable to interpret <explorer.exe> in the current context!

Error: Unable to interpret <services.exe> in the current context!

Error: Unable to interpret <winlogon.exe> in the current context!

Error: Unable to interpret <userinit.exe> in the current context!

Error: Unable to interpret </md5stop> in the current context!

OTLPE by OldTimer - Version 3.1.48.0 log created on 04192013_181137

I don't think that all of the Error messages are what we were hoping for.

NadineH

MrCharlie · April 20, 2013

No, you didn't carry out the instruction correctly, please carefully try it again.

MrC

CNadineH · April 20, 2013

Okay, well I'm happy to report that the second time is the charm. Don't know what I did wrong, bet we have different results.

I've gotten past the ransom screen and discovered that his antivirus program was turned off. Not sure which came first, but I have my suspicions.

Logfile:

========== OTL ==========

Registry value HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell:regsvr32 /n /i /s "C:\Documents and Settings\Owner\Local Settings\Application Data\mtdgxfpk.sdm" deleted successfully.

C:\WINDOWS\system32\regsvr32.exe moved successfully.

C:\Documents and Settings\Owner\Local Settings\Application Data\mtdgxfpk.sdm moved successfully.

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ctfmon.lnk moved successfully.

C:\Documents and Settings\All Users\Application Data\baszmq.xtk moved successfully.

OTLPE by OldTimer - Version 3.1.48.0 log created on 04192013_221116

I now have more work to do.

Are there any more steps that you specifically want me to take?

You help is very much appreciated. Thank you.

NadineH

MrCharlie · April 20, 2013

Good, lets run some scans:

Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

Note:

Make sure you're subscribed to this topic:

Click on the "Follow This Topic" Button (at the top right of this page), make sure that the "Receive notification" box is checked and that it is set to "Instantly"

Removing malware can be unpredictable

...things can go very wrong!

Backup

any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

CNadineH · April 20, 2013

DDS log files:

DDS.txt:

DDS (Ver_2012-11-20.01) - NTFS_x86

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.9.2

Run by Owner at 10:15:57 on 2013-04-20

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.735.385 [GMT -7:00]

.

AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

.

============== Running Processes ================

.

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\acs.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Program Files\Java\jre7\bin\jqs.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Fujitsu\Application Panel\QuickTouch.exe

C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe

C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe

C:\WINDOWS\AGRSMMSG.exe

C:\Program Files\ltmoh\Ltmoh.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\Program Files\Microsoft Security Client\msseces.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Apoint2K\HidFind.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\WINDOWS\system32\SearchFilterHost.exe

C:\WINDOWS\system32\wbem\wmiprvse.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k NetworkService

C:\WINDOWS\system32\svchost.exe -k LocalService

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

.

============== Pseudo HJT Report ===============

.

mWinlogon: Shell = explorer.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>

BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - c:\program files\microsoft\search enhancement pack\search helper\SearchHelper.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dll

BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dll

uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

mRun: [DisableWinXPWZCS] c:\program files\atheros\DisableWinXPWZCS.exe

mRun: [LoadFujitsuQuickTouch] c:\program files\fujitsu\application panel\QuickTouch.exe

mRun: [LoadBtnHnd] c:\program files\fujitsu\btnhnd\BtnHnd.exe

mRun: [indicatorUtility] c:\program files\fujitsu\fujitsu hotkey utility\IndicatorUty.exe

mRun: [AGRSMMSG] AGRSMMSG.exe

mRun: [LtMoh] c:\program files\ltmoh\Ltmoh.exe

mRun: [Apoint] c:\program files\apoint2k\Apoint.exe

mRun: [ATIModeChange] Ati2mdxx.exe

mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe

mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_6_602_180_ActiveX.exe -update activex

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Explorer: NoDriveTypeAutoRun = dword:145

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

LSP: mswsock.dll

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://windowsupdate.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1351146397774

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1351182425766

TCP: NameServer = 75.75.75.75 75.75.76.76 192.168.1.1

TCP: Interfaces\{6E9F196F-6FD6-4934-91E4-407AFCF964B4} : DHCPNameServer = 75.75.75.75 75.75.76.76 192.168.1.1

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Windows Desktop Search Namespace Manager - {56F9679E-7826-4C84-81F3-532071A8BCC5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

.

============= SERVICES / DRIVERS ===============

.

R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2012-3-20 195296]

R3 ALiIRDA;ALi Infrared Device Driver;c:\windows\system32\drivers\alifir.sys [2012-10-24 26624]

R3 CONAN;CONAN;c:\windows\system32\drivers\o2mmb.sys [2012-10-24 190465]

R3 MbxStby;MbxStby;c:\windows\system32\drivers\MbxStby.sys [2012-10-24 5817]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S3 Linksys_adapter_H;Linksys Adapter Network Driver;c:\windows\system32\drivers\AE2500xp.sys [2011-3-29 1034240]

S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-4-20 40776]

S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2008-4-14 14336]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

.

=============== Created Last 30 ================

.

2013-04-20 15:22:31 -------- d--h--w- c:\windows\PIF

2013-04-20 15:20:19 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2013-04-20 15:20:19 -------- d-----w- c:\documents and settings\owner\application data\Malwarebytes

2013-04-20 15:17:53 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes

2013-04-19 22:11:38 -------- d-----w- C:\_OTL

2013-04-15 23:44:06 -------- d-----w- C:\Malwarebytes

.

==================== Find3M ====================

.

2013-04-02 01:36:18 693976 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-04-02 01:36:17 73432 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-01-30 10:53:21 232336 ------w- c:\windows\system32\MpSigStub.exe

2013-01-26 03:55:44 552448 ----a-w- c:\windows\system32\oleaut32.dll

2013-01-20 23:59:04 195296 ----a-w- c:\windows\system32\drivers\MpFilter.sys

.

=================== ROOTKIT ====================

.

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net

Windows 5.1.2600 Disk: TOSHIBA_MK3021GAS rev.GA129D -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3

.

device: opened successfully

user: MBR read successfully

.

Disk trace:

called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x82F0F4B1]<<

_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x82f1693c]; MOV EAX, [0x82f16ab0]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }

1 nt!IofCallDriver[0x804E37D5] -> \Device\Harddisk0\DR0[0x83765AB8]

3 CLASSPNP[0xF79A1FD7] -> nt!IofCallDriver[0x804E37D5] -> \Device\00000073[0x8378E9E8]

5 ACPI[0xF78F8620] -> nt!IofCallDriver[0x804E37D5] -> [0x8378FD98]

\Driver\atapi[0x82FDA4F0] -> IRP_MJ_CREATE -> 0x82F0F4B1

error: Read A device attached to the system is not functioning.

kernel: MBR read successfully

_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [bP+0x0], CH; JL 0x2e; JNZ 0x3a; }

detected disk devices:

detected hooks:

\Driver\atapi DriverStartIo -> 0x82F0F2E2

user & kernel MBR OK

Warning: possible TDL3 rootkit infection !

.

============= FINISH: 10:17:24.04 ===============

attach.txt:

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows XP Home Edition

Boot Device: \Device\HarddiskVolume1

Install Date: 10/24/2012 9:32:43 PM

System Uptime: 4/20/2013 10:13:50 AM (0 hours ago)

.

Motherboard: FUJITSU | | FJNB184

Processor: Intel® Pentium® 4 CPU 2.80GHz | Onboard | 2791/533mhz

.

==== Disk Partitions =========================

.

A: is Removable

C: is FIXED (NTFS) - 28 GiB total, 18.721 GiB free.

D: is CDROM ()

E: is Removable

.

==== Disabled Device Manager Items =============

.

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}

Description: 1394 Net Adapter

Device ID: V1394\NIC1394\242C87F0E10

Manufacturer: Microsoft

Name: 1394 Net Adapter

PNP Device ID: V1394\NIC1394\242C87F0E10

Service: NIC1394

.

==== System Restore Points ===================

.

RP58: 1/20/2013 4:11:26 PM - Software Distribution Service 3.0

RP59: 1/26/2013 11:10:50 AM - Software Distribution Service 3.0

RP60: 1/27/2013 8:33:43 PM - Software Distribution Service 3.0

RP61: 1/30/2013 1:28:28 PM - Software Distribution Service 3.0

RP62: 2/4/2013 8:46:46 PM - Software Distribution Service 3.0

RP63: 2/6/2013 4:32:59 PM - Software Distribution Service 3.0

RP64: 2/7/2013 9:07:22 PM - Software Distribution Service 3.0

RP65: 2/9/2013 7:02:15 PM - Software Distribution Service 3.0

RP66: 2/10/2013 8:47:35 PM - Software Distribution Service 3.0

RP67: 2/12/2013 1:39:25 PM - Software Distribution Service 3.0

RP68: 2/14/2013 9:19:44 PM - Software Distribution Service 3.0

RP69: 2/14/2013 10:20:49 PM - Software Distribution Service 3.0

RP70: 2/17/2013 8:44:25 PM - Software Distribution Service 3.0

RP71: 2/21/2013 11:51:01 AM - Software Distribution Service 3.0

RP72: 2/24/2013 10:12:13 PM - Software Distribution Service 3.0

RP73: 2/26/2013 7:15:26 PM - Software Distribution Service 3.0

RP74: 2/28/2013 3:08:51 PM - Software Distribution Service 3.0

RP75: 3/1/2013 8:10:48 PM - Software Distribution Service 3.0

RP76: 3/4/2013 2:22:22 PM - Software Distribution Service 3.0

RP77: 3/4/2013 2:47:19 PM - Software Distribution Service 3.0

RP78: 3/5/2013 4:25:15 PM - Software Distribution Service 3.0

RP79: 3/6/2013 6:33:22 PM - Software Distribution Service 3.0

RP80: 3/15/2013 4:35:17 PM - System Checkpoint

RP81: 3/16/2013 5:51:32 PM - System Checkpoint

RP82: 4/15/2013 5:48:44 PM - System Checkpoint

RP83: 4/17/2013 8:17:48 PM - System Checkpoint

RP84: 4/19/2013 10:35:54 PM - System Checkpoint

.

==== Installed Programs ======================

.

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.4)

Agere Systems AC'97 Modem

ALPS Touch Pad Driver

Atheros Client Installation Program

Atheros Install Program for Wireless Network Adapter Products

ATI Control Panel

ATI Display Driver

Fujitsu Hotkey Utility

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

Hotfix for Windows Media Format 11 SDK (KB929399)

Hotfix for Windows Media Player 11 (KB939683)

Hotfix for Windows XP (KB2756822)

Hotfix for Windows XP (KB2779562)

Hotfix for Windows XP (KB915800-v4)

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB954550-v5)

Hotfix for Windows XP (KB954708)

Hotfix for Windows XP (KB961118)

Hoyle Card Games

Java 7 Update 9

Java Auto Updater

Junk Mail filter update

K-Lite Codec Pack 9.3.0 (Full)

LifeBook Application Panel

Microsoft .NET Framework 1.1

Microsoft .NET Framework 1.1 Security Update (KB2742597)

Microsoft .NET Framework 2.0 Service Pack 2

Microsoft .NET Framework 3.0 Service Pack 2

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Choice Guard

Microsoft Compression Client Pack 1.0 for Windows XP

Microsoft Search Enhancement Pack

Microsoft Security Client

Microsoft Security Essentials

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Sync Framework Runtime Native v1.0 (x86)

Microsoft Sync Framework Services Native v1.0 (x86)

Microsoft User-Mode Driver Framework Feature Pack 1.0

Microsoft Visual C++ 2005 Redistributable

MSN

MSVCRT

O2Micro MemoryCardBus Windows Driver

Realtek RTL8139/810x Fast Ethernet NIC Driver Setup

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft Windows (KB2564958)

Security Update for Windows Internet Explorer 8 (KB2510531)

Security Update for Windows Internet Explorer 8 (KB2544521)

Security Update for Windows Internet Explorer 8 (KB2618444)

Security Update for Windows Internet Explorer 8 (KB2744842)

Security Update for Windows Internet Explorer 8 (KB2792100)

Security Update for Windows Internet Explorer 8 (KB2797052)

Security Update for Windows Internet Explorer 8 (KB982381)

Security Update for Windows Media Player (KB2378111)

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB975558)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player 11 (KB954154)

Security Update for Windows Search 4 - KB963093

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2296011)

Security Update for Windows XP (KB2347290)

Security Update for Windows XP (KB2360937)

Security Update for Windows XP (KB2387149)

Security Update for Windows XP (KB2393802)

Security Update for Windows XP (KB2419632)

Security Update for Windows XP (KB2423089)

Security Update for Windows XP (KB2440591)

Security Update for Windows XP (KB2443105)

Security Update for Windows XP (KB2476490)

Security Update for Windows XP (KB2478960)

Security Update for Windows XP (KB2478971)

Security Update for Windows XP (KB2479943)

Security Update for Windows XP (KB2481109)

Security Update for Windows XP (KB2483185)

Security Update for Windows XP (KB2485663)

Security Update for Windows XP (KB2506212)

Security Update for Windows XP (KB2507618)

Security Update for Windows XP (KB2507938)

Security Update for Windows XP (KB2508429)

Security Update for Windows XP (KB2509553)

Security Update for Windows XP (KB2510581)

Security Update for Windows XP (KB2535512)

Security Update for Windows XP (KB2536276-v2)

Security Update for Windows XP (KB2544521)

Security Update for Windows XP (KB2544893-v2)

Security Update for Windows XP (KB2566454)

Security Update for Windows XP (KB2570947)

Security Update for Windows XP (KB2584146)

Security Update for Windows XP (KB2585542)

Security Update for Windows XP (KB2592799)

Security Update for Windows XP (KB2598479)

Security Update for Windows XP (KB2603381)

Security Update for Windows XP (KB2618451)

Security Update for Windows XP (KB2619339)

Security Update for Windows XP (KB2620712)

Security Update for Windows XP (KB2624667)

Security Update for Windows XP (KB2631813)

Security Update for Windows XP (KB2646524)

Security Update for Windows XP (KB2653956)

Security Update for Windows XP (KB2655992)

Security Update for Windows XP (KB2659262)

Security Update for Windows XP (KB2661637)

Security Update for Windows XP (KB2676562)

Security Update for Windows XP (KB2686509)

Security Update for Windows XP (KB2691442)

Security Update for Windows XP (KB2698365)

Security Update for Windows XP (KB2705219-v2)

Security Update for Windows XP (KB2712808)

Security Update for Windows XP (KB2719985)

Security Update for Windows XP (KB2723135-v2)

Security Update for Windows XP (KB2724197)

Security Update for Windows XP (KB2727528)

Security Update for Windows XP (KB2731847-v2)

Security Update for Windows XP (KB2744842)

Security Update for Windows XP (KB2753842-v2)

Security Update for Windows XP (KB2757638)

Security Update for Windows XP (KB2758857)

Security Update for Windows XP (KB2770660)

Security Update for Windows XP (KB2778344)

Security Update for Windows XP (KB2780091)

Security Update for Windows XP (KB2799494)

Security Update for Windows XP (KB2802968)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923789)

Security Update for Windows XP (KB941569)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB979687)

Security Update for Windows XP (KB981322)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982132)

Security Update for Windows XP (KB982665)

Segoe UI

Sierra Utilities

SigmaTel AC97 Audio Drivers

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft Windows (KB971513)

Update for Windows Internet Explorer 8 (KB2598845)

Update for Windows Internet Explorer 8 (KB2632503)

Update for Windows XP (KB2345886)

Update for Windows XP (KB2467659)

Update for Windows XP (KB2492386)

Update for Windows XP (KB2661254-v2)

Update for Windows XP (KB2736233)

Update for Windows XP (KB2749655)

Update for Windows XP (KB898461)

Update for Windows XP (KB951978)

Update for Windows XP (KB961503)

Update for Windows XP (KB968389)

Update for Windows XP (KB971029)

Update for Windows XP (KB973815)

WebFldrs XP

Windows Genuine Advantage Validation Tool (KB892130)

Windows Internet Explorer 8

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Upload Tool

Windows Live Writer

Windows Management Framework Core

Windows Media Format 11 runtime

Windows Media Player 11

Windows Search 4.0

.

==== Event Viewer Messages From Past Week ========

.

4/17/2013 8:04:05 PM, error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.

.

==== End Of File ===========================

I'm trying to run RogueKiller, but it just seems to sit there. I don't get an opportunity to tell it to scan. I has, however, created a folder on the desktop, "RK Quarantine", that is empty. Does it take a while for this to do its thing?

And I will stick with you as long as you stick with me. You don't know how much I appreciate your assistance.

NadineH

MrCharlie · April 20, 2013

Don't worry about RK for now, please do this:

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
Put a checkmark beside loaded modules.
A reboot will be needed to apply the changes. Do it.
TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
Then click on Change parameters in TDSSKiller.
Check all boxes then click OK.
Click the Start Scan button.
The scan should take no longer than 2 minutes.
If a suspicious object is detected, the default action will be Skip, click on Continue.

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
If in doubt about an entry....please ask or choose Skip
If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

CNadineH · April 20, 2013

All right. That went much better. Looks like we found a rootkit.

3 log files attached.

NadineH

TDSSKiller.2.8.16.0_20.04.2013_11.16.51_log.txt

TDSSKiller.2.8.16.0_20.04.2013_11.19.00_log.txt

TDSSKiller.2.8.16.0_20.04.2013_11.24.42_log.txt

MrCharlie · April 20, 2013

Run TDSSKiller again and choose Delete for this one only: (no need to post the log)

11:22:23.0718 4000 \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user
11:22:23.0718 4000 \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip

----------------------------

Then..........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

CNadineH · April 20, 2013

Combo fix has completed.

log file attached

How are we doing??

NadineH

combo_log.txt

MrCharlie · April 20, 2013

Looks Good...Let check for any adware while you're here:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.
AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)
It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
Now click on the Search tab.
Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.
You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:
/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

CNadineH · April 20, 2013

There don't seem to be any files/folders in the log. Does that mean that we are clear??

log file:

# AdwCleaner v2.200 - Logfile created 04/20/2013 at 14:58:09

# Updated 02/04/2013 by Xplode

# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)

# User : Owner - MIKES

# Boot Mode : Normal

# Running from : C:\Documents and Settings\Owner\Desktop\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

***** [Registry] *****

***** [internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Google Chrome v [unable to get version]

File : C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[R1].txt - [715 octets] - [20/04/2013 14:58:09]

########## EOF - C:\AdwCleaner[R1].txt - [774 octets] ##########

NadineH

MrCharlie · April 21, 2013

Yes you're clean.....

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC

CNadineH · April 21, 2013

I wouldn't expect this PC to be very secure at this point. I uninstalled the antivirus earlier to keep it out of the way. I am planning on reinstalling it when you let me know that it is okay to do so. I also need to run MS updates, and I think that Adobe has popped up looking to update during this process.

Checkup.txt:

Results of screen317's Security Check version 0.99.62

Windows XP Service Pack 3 x86

Internet Explorer 8

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

`````````Anti-malware/Other Utilities Check:`````````

Java 7 Update 9

Java version out of Date!

Adobe Flash Player 11.6.602.180

Adobe Reader 10.1.4 Adobe Reader out of Date!

````````Process Check: objlist.exe by Laurent````````

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:: 5%

````````````````````End of Log``````````````````````

I am especially grateful for your assistance through this whole procedure. You ROCK!!

NadineH

MrCharlie · April 21, 2013

Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

Java 7 Update 9 <---please update, should be Update 21

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now

Un-check the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here

Un-check the box to install the Ask toolbar!!! and any other free "stuff".

Adobe Reader 10.1.4 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe.

----------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

If you used DeFogger to disable your CD Emulation drivers, please re-enable them.

-------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

CNadineH · April 21, 2013

Great!! Now I feel all squeaky clean!! Or at least I will as soon as I do the uninstalls and updates.

This forum is amazing and you are awesome. I have learned about so many other tools that help to recover from these (*&^* viruses.

Thanks so very much.

NadineH

MrCharlie · April 21, 2013

OK...Take Care MrC

Maurice Naggar · April 21, 2013

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Another Ransomeware Issue, please help

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