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laptop freezes during quick/full scan

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My laptop started to act funny and not load anything but the initial boot up would be fine when this first started. this happened when the screen closed itself after a small drop, ever sense then nothing would load normally even in safe so i did a full factory restore (without backing up anything) and it seemed to work fine until i tried to do a scan that’s when it starts to freeze(around 4m30s it says not responding) and/or get really really slow to the point where it feels unresponsive, other than that every other thing seems to work fine. After a while it does finish the scan (usually 4-6 hours that’s if im not running anything else in the background, if i do that it becomes unresponsive) and either says that there is no problem or that not everything was scanned.

I know that some time back i did have some virus that said fbi something but after a system recovery and running MBAM in safe mode i haven’t had a problem until this.

Is there anything that i can do to fix this issue? Some posts say it’s a virus others that i need a new hard drive im kind of lost b/c everything works until i try to scan.

Any help would be greatly appreciated

I’m running Windows 7

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  • Root Admin

Hello and Welcome to Malwarebytes

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

    When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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