My Hijackthis Log, Need help

[gillweb]

I have ads hijacking all 3 installed browsers and con not get rid of them. IE8, Google Chrome and Mozilla Firefox. My log from Hijack this and a screenshot of the ads are attached. Please help!!

hijackthis.log

[MrCharlie]

Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

MrC

Note:

Removing malware can be unpredictable

...things can go very wrong!

Backup

any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[gillweb]

Here are both logs as requested...

Attach.txt

DDS.txt

[MrCharlie]

Can you run RogueKiller and post the log, MrC

[gillweb]

RogueKiller as requested:

RKreport1_S_04172013_02d1312.txt

[MrCharlie]

Run RogueKiller again and click Scan

When the scan completes ..............

Click Fix Host on the right hand column under Options

--------------------------------

Next:

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  If in doubt about an entry....please ask or choose Skip
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[gillweb]

New log as requested

TDSSKiller.2.8.16.0_17.04.2013_13.22.56_log.txt

[MrCharlie]

There should be more logs from TDSSKiller, please look for them and attach them.

MrC

[gillweb]

All it "spit out" was these 2 logs which i thought were the same... seems like i'm mistaken... both attached

TDSSKiller.2.8.16.0_17.04.2013_13.22.56_log.txt

TDSSKiller.2.8.16.0_17.04.2013_13.27.05_log.txt

[MrCharlie]

OK...Next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[gillweb]

ComboFix log

log.txt

[MrCharlie]

Next:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.
   

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

[gillweb]

ADW Log

AdwCleanerR1.txt

[MrCharlie]

Please create a new system restore point before continuing.

Lots of adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......Reboot and ......

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[gillweb]

i think whatever we did fixed em!! THANKS

[MrCharlie]

Great.......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[gillweb]

Here is the Security Check log:

Results of screen317's Security Check version 0.99.62

Windows Vista Service Pack 2 x86 (UAC is enabled)

Internet Explorer 8 Out of date!

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

AVG Anti-Virus Free Edition 2012

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Spybot - Search & Destroy

SUPERAntiSpyware

JavaFX 2.1.1

Java 7 Update 11

Java version out of Date!

Adobe Flash Player 11.6.602.180

Adobe Reader 10.1.6 Adobe Reader out of Date!

Mozilla Firefox (15.0)

Google Chrome 26.0.1410.43

Google Chrome 26.0.1410.64

Google Chrome plugins...

````````Process Check: objlist.exe by Laurent````````

AVG avgwdsvc.exe

AVG avgtray.exe

AVG avgrsx.exe

AVG avgnsx.exe

AVG avgemc.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0 %

````````````````````End of Log``````````````````````

[MrCharlie]

Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

JavaFX 2.1.1 <---uninstall from add/remove programs

Java 7 Update 11 <---please update, should be Update 21

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

If there's no update tab in Java, uninstall it and Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

Adobe Reader 10.1.6 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe.

Google Chrome 26.0.1410.43 <---OLD

Google Chrome 26.0.1410.64 <---OK

You have old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7 users must use “Run As Administrator.”

---------------------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[gillweb]

all updated and deleted.. thank you soo much for your help in getting these off. Been living with them for about 2 months now and finally got "fed up". !!!

[MrCharlie]

OK Take Care MrC

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!