outgoing IP blocks in Chrome

[nosake]

I've run scans with MBAM and MBAR. Caught some trojans a couple days back but continue to have outgoing IP Blocking problems when Chrome is running.

dds.txt

attach.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes)

P2P Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Removing malware can be unpredictable

...things can go very wrong!

Backup

any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>

Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>

Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[nosake]

Aloha,

Thanks for looking into this for me.

Tom

RKreport1_S_04172013_02d0910.txt

[MrCharlie]

That looks OK, you have a lot of adware in the logs, lets get that off the system first:

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC

[nosake]

OK, here you go. AFAIC, we can dump Firefox altogether. I use Chrome and keep FF as a backup.

AdwCleanerR1.txt

[MrCharlie]

Please create a new system restore point before continuing.

Lots of adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingc...to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[nosake]

Interestingly enough, I tried downloading ComboFix from Bleeping Computer as suggested, but both times received a warning message about the downloaded file so I opted to discard it. What's up with that?

AdwCleanerS1.txt

[MrCharlie]

Me to, what program warned you??

MrC

[nosake]

Google Chrome. I read earlier today that Chrome was having some trouble, but I don't want to bet the farm that the Bleeping Computer link is safe, do you?

[MrCharlie]

This is an older version I just downloaded, scanned OK.

I zipped it up and attached it. MrC

[nosake]

OK, all done with ComboFix. I have restored my security programs and Firewall, too.

ComboFix.txt

[MrCharlie]

It's possible that the blocks may just be Malwarebytes doing its job.

Can you post the protection log from MB showing the blocks.

MrC

[nosake]

Sure, here are a couple of day's worth. I'm glad MBAM is doing its job but am concerned that something has infiltrated my system and is attempting to dispatch data. Is that the case or just a coincidence that there has been a burst of activity lately?

Can I dump all the stuff you suggested I download and run, as well as the generated data?

Btw, what is the norm in terms of compensating you for your assistance? Give me a figure.

protection-log-2013-04-16.txt

protection-log-2013-04-17.txt

[MrCharlie]

Here's those 2 ip addresses:

We'll clean up everything when we're done.

Use your CCleaner to clear out temp files

Then..... Update and run a quick scan with Microsoft Security Essentials

Let me know if it finds anything.

------------------------

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[nosake]

Softlayer rings a bell. I think that's one of the problem sites mentioned in the Google Chrome exploit. Anyway, let me run the stuff you mentioned. I'll get back to you after.

[nosake]

Results of screen317's Security Check version 0.99.62

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled!

Microsoft Security Essentials

Antivirus up to date!

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300

Adobe Flash Player 11.6.602.180

Mozilla Firefox 19.0.2 Firefox out of Date!

Mozilla Thunderbird (17.0.5)

Google Chrome 26.0.1410.43

Google Chrome 26.0.1410.64

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

Malwarebytes Anti-Malware mbamservice.exe

Malwarebytes Anti-Malware mbamgui.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 12% Defragment your hard drive soon! (Do NOT defrag if SSD!)

````````````````````End of Log``````````````````````

[MrCharlie]

Did you can with MSE and did it find anything??

----------------------------------------

Out dated programs on the system are vulnerable to malware.

Please update or uninstall them:

Mozilla Firefox 19.0.2 Firefox out of Date! <---check for an update if available

Google Chrome 26.0.1410.43 <---OLD

Google Chrome 26.0.1410.64 <---OK

You have old versions of Google Chrome on the system.

Please download and run OldChromeRemover.

@Windows Vista/Windows 7 users must use “Run As Administrator.”

-----------------------------------------------------

Here's a pretty good explanation of IP Blocking:

IP blocks can indicate a number of things:

• They could indicate that MBAM is doing its job of blocking bad content on websites.
  

• They can also occur when running Skype and certain P2P programs, such as torrents. For example, please see this help desk topic about Skype and this one about P2P.
  

• In some cases the blocks are a false positive.
  

• However, they can also be a sign of infection, especially if the blocks are outgoing and they occur when no browsers are open.
  

--> There is more information about the IP blocking module in the FAQ - Section G (and in the Helpdesk topics HERE and HERE).

They include instructions on how to set MBAM to ignore a particular IP, if you wish to do so.

They also contain instructions on how to determine what process might be trying to make the connections.

You may also research the IP in question at www.ip-lookup.net or a similar site.

On the other hand, if you think the IP blocks might be a false positive, then please read this sticky topic before starting a new topic in the False Positives forum.

Alternatively, if you think you might be infected, based on the IP blocks and/or other suspicious computer behavior, then please read the following for the available options to have a malware expert assist you with cleaning process Available Assistance For Possibly Infected Computers.

---------------------------------------------

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

Let me know.....MrC (be back in the AM)

[nosake]

Hope you can enlarge and read the attached jpg. The chrome uninstaller doesn't work. I'm thinking to dump chrome but retain my profile and just reinstall it.

I updated FireFox.

I deleted ComboFix and ran the OTL execution as well.

Looking forward to hearing from you tomorrow morning.

Tom

[nosake]

Hope you can enlarge and read the attached jpg. The chrome uninstaller doesn't work. I'm thinking to dump chrome but retain my profile and just reinstall it.

I updated FireFox.

I deleted ComboFix and ran the OTL execution as well.

Looking forward to hearing from you tomorrow morning.

Tom

[nosake]

Hope you can enlarge and read the attached jpg. The chrome uninstaller doesn't work. I'm thinking to dump chrome but retain my profile and just reinstall it.

I updated FireFox.

I deleted ComboFix and ran the OTL execution as well.

Looking forward to hearing from you tomorrow morning.

Tom

[nosake]

I was able to remove the old chrome version after rebooting.

[nosake]

Aloha,

I just had an interesting online chat. I used the www.ip-lookup.net link you provided which, indeed, revealed that the addresses belonged to SoftLayer. Their site provided Online Chat so that's what I did. What do you make of it?

You are now chatting with 'Jimmy V'

Jimmy V: Hello, thank you for contacting SoftLayer. How can I help you today?

Tom: I would like to know why my computer is trying to communicate with your IP address? Gratefully, MBAM is blocking it, but who the hell are you?

Jimmy V: We are a hosting provider. If you have someone trying to access your ip address, please send logs of the information to our abuse team.

Jimmy V: abuse@softlayer.com

Jimmy V: Your email will server as documentation against the customer.

Tom: Are you associated with HostGator? GoDaddy?

Jimmy V: Hostgator is one of our resellers

Tom: Well, that might explain things. I host several sites on HostGator.

Tom: Thanks for the info. I'll follow up with HG.

[MrCharlie]

Well like you said "that might explain things. I host several sites on HostGator".

MrC

[nosake]

OK, thanks for your help. I'll deal directly with SoftLayer now.

[MrCharlie]

OK..Take Care > MrC