Jump to content

Audio plays in background & PC has peanut butter speed


Recommended Posts

This computer has the audio playing in the background even before the Internet Explorer is opened, and it is so slow that I had to boot in Safe Mode with Internet access to post this message. I have Norton but it won't open. I've restored a number of times to no avail. I've run the Malwarebytes Anti-Malware and it removed a Trojan Tracur, but that didn't improve the operating conditions. I'd appreciates some assistance in cleaning this computer up. I've posted the DDS and Attach files below.

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16476 BrowserJavaVersion: 10.17.2

Run by Ariel at 18:41:56 on 2013-04-16

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3003.1990 [GMT -5:00]

.

AV: Norton Internet Security *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files\Microsoft IntelliPoint\ipoint.exe

C:\Windows\System32\hkcmd.exe

C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe

C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe

C:\Program Files (x86)\GameStop App\Now\GameStopNow.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe

C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe

C:\Windows\system32\svchost.exe -k HsfXAudioService

C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe

C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe

C:\Program Files (x86)\HP\QuickPlay\QPService.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe

C:\Program Files (x86)\Norton Internet Security\Engine\16.8.3.6\ccSvcHst.exe

C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Windows\system32\taskhost.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe

C:\Windows\system32\SearchIndexer.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Windows\System32\svchost.exe -k WerSvcGroup

C:\Program Files (x86)\Hewlett-Packard\Shared\hpqToaster.exe

C:\Program Files (x86)\Hewlett-Packard\Shared\hpCaslNotification.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cnnb

mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cnnb

mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cnnb

mWinlogon: Userinit = userinit.exe,

BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>

BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.3.6\CoIEPlg.dll

BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.3.6\IPSBHO.dll

BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll

BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Search Toolbar: {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll

BHO: hpBHO Class: {ABD3B5E1-B268-407B-A150-2641DAB8D898} - C:\Program Files (x86)\Common Files\Homepage Protection\HomepageProtection.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll

BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.3.6\CoIEPlg.dll

TB: Search Toolbar: {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.3.6\CoIEPlg.dll

TB: Search Toolbar: {9D425283-D487-4337-BAB6-AB8354A81457} - C:\Program Files (x86)\Search Toolbar\SearchToolbar.dll

EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll

uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background

uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden

uRun: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe

uRun: [steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent

uRun: [EA Core] "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent

mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe

mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"

mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

mRun: [QPService] "C:\Program Files (x86)\HP\QuickPlay\QPService.exe"

mRun: [QlbCtrl.exe] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED

mRun: [updatePRCShortCut] "C:\Program Files (x86)\Hewlett-Packard\Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Hewlett-Packard\Recovery" UpdateWithCreateOnce "Software\CyberLink\PowerRecover"

mRun: [WirelessAssistant] C:\Program Files (x86)\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

StartupFolder: C:\Users\Ariel\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\GAMEST~1.LNK - C:\Program Files (x86)\GameStop App\Now\GameStopNow.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\PICTUR~1.LNK - C:\Program Files (x86)\PictureMover\Bin\PictureMover.exe

uPolicies-System: WallpaperStyle = 2

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

mPolicies-System: WallpaperStyle = 2

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} -

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

TCP: NameServer = 208.180.42.68 208.180.42.100

TCP: Interfaces\{08E7EB07-EFFC-4354-9DF6-1CC56CA07084} : DHCPNameServer = 192.168.1.254

TCP: Interfaces\{BE8B648D-E45F-43EB-B33C-BD7905392F59} : DHCPNameServer = 208.180.42.68 208.180.42.100

TCP: Interfaces\{BE8B648D-E45F-43EB-B33C-BD7905392F59}\2375942554639343 : DHCPNameServer = 192.168.1.254

TCP: Interfaces\{BE8B648D-E45F-43EB-B33C-BD7905392F59}\24279737F6E6 : DHCPNameServer = 192.168.2.1

TCP: Interfaces\{BE8B648D-E45F-43EB-B33C-BD7905392F59}\24778416D6D6F6E64694E6E66235579647563743 : DHCPNameServer = 10.0.0.1

TCP: Interfaces\{BE8B648D-E45F-43EB-B33C-BD7905392F59}\84F4C4944414950294E4E4 : DHCPNameServer = 8.8.8.8 8.8.4.4

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - C:\Program Files (x86)\Norton Internet Security\Engine\16.8.3.6\CoIEPlg.dll

SSODL: WebCheck - <orphaned>

mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\26.0.1410.64\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cnnb

x64-mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Pavilion&pf=cnnb

x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

x64-Run: [intelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"

x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe

x64-Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe

x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe

x64-Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [Logitech Download Assistant] C:\Windows\System32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch

x64-DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab

x64-DPF: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab

x64-DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_14-windows-i586.cab

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

.

============= SERVICES / DRIVERS ===============

.

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\NISx64\1008030.006\SymEFA64.sys [2011-10-11 402992]

R1 BHDrvx64;Symantec Heuristics Driver;C:\Windows\System32\drivers\NISx64\1008030.006\BHDrvx64.sys [2011-10-11 334384]

R1 ccHP;Symantec Hash Provider;C:\Windows\System32\drivers\NISx64\1008030.006\cchpx64.sys [2011-10-11 561800]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\IPSDefs\20130212.001\IDSviA64.sys [2013-2-12 513184]

R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]

R2 HsfXAudioService;HsfXAudioService;C:\Windows\System32\svchost.exe -k HsfXAudioService [2009-7-13 27136]

R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-4-15 418376]

R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-4-15 701512]

R2 Norton Internet Security;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\16.8.3.6\ccSvcHst.exe [2011-10-11 117648]

R3 CAXHWAZL;CAXHWAZL;C:\Windows\System32\drivers\CAXHWAZL.sys [2009-6-24 292864]

R3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-8-17 228408]

R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-4-15 25928]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-9-1 215040]

R3 SYMNDISV;Symantec Network Filter Driver;C:\Windows\System32\drivers\NISx64\1008030.006\symndisv.sys [2011-10-11 56952]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-7-13 160944]

S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2012-7-30 102240]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-8-9 138912]

S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2009-8-17 216064]

S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]

S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]

S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]

S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2012-7-30 203104]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-6-6 59392]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-5-10 51712]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-5-4 1255736]

S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]

.

=============== Created Last 30 ================

.

2013-04-16 02:46:26 223752 ----a-w- C:\Windows\System32\drivers\fvevol.sys

2013-04-16 02:44:59 1392128 ----a-w- C:\Windows\System32\wininet.dll

2013-04-16 01:21:52 -------- d-----w- C:\Users\Ariel\AppData\Roaming\Malwarebytes

2013-04-16 01:21:06 -------- d-----w- C:\ProgramData\Malwarebytes

2013-04-16 01:21:04 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys

2013-04-16 01:21:04 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware

2013-04-16 00:43:19 3968856 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2013-04-16 00:43:19 3913560 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2013-04-16 00:43:18 6656 ----a-w- C:\Windows\SysWow64\apisetschema.dll

2013-04-16 00:43:14 5550424 ----a-w- C:\Windows\System32\ntoskrnl.exe

2013-04-16 00:43:14 43520 ----a-w- C:\Windows\System32\csrsrv.dll

2013-04-16 00:43:14 112640 ----a-w- C:\Windows\System32\smss.exe

2013-04-13 20:14:59 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll

2013-04-13 01:19:44 -------- d-----w- C:\Program Files (x86)\Norton 360

2013-04-10 21:44:03 36864 ----a-w- C:\Windows\SysWow64\tsgqec.dll

2013-04-10 21:44:02 3217408 ----a-w- C:\Windows\SysWow64\mstscax.dll

2013-04-10 21:44:02 131584 ----a-w- C:\Windows\SysWow64\aaclient.dll

2013-04-10 21:43:27 44032 ----a-w- C:\Windows\System32\tsgqec.dll

2013-04-10 21:43:27 3717632 ----a-w- C:\Windows\System32\mstscax.dll

2013-04-10 21:43:27 158720 ----a-w- C:\Windows\System32\aaclient.dll

2013-04-10 15:15:31 3153408 ----a-w- C:\Windows\System32\win32k.sys

2013-04-10 15:01:21 -------- d-----w- C:\Users\Ariel\AppData\Local\NPE

2013-03-19 21:48:34 -------- d-----w- C:\Users\Ariel\048298C9A4D3490B9FF9AB023A9238F3.TMP

.

==================== Find3M ====================

.

2013-04-13 20:13:34 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll

2013-04-13 20:13:34 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll

2013-04-13 20:01:11 693976 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-04-13 20:01:10 73432 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-02-22 06:27:49 2312704 ----a-w- C:\Windows\System32\jscript9.dll

2013-02-22 06:19:37 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl

2013-02-22 06:15:48 173056 ----a-w- C:\Windows\System32\ieUnatt.exe

2013-02-22 06:15:23 599040 ----a-w- C:\Windows\System32\vbscript.dll

2013-02-22 06:12:41 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2013-02-22 03:46:00 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll

2013-02-22 03:38:00 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll

2013-02-22 03:37:50 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2013-02-22 03:34:17 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2013-02-22 03:34:03 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll

2013-02-22 03:31:46 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

.

============= FINISH: 18:44:47.34 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 12/20/2009 3:10:17 PM

System Uptime: 4/16/2013 6:33:25 PM (0 hours ago)

.

Motherboard: Wistron | | 3612

Processor: Intel® Celeron® CPU 900 @ 2.20GHz | CPU | 2194/800mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 221 GiB total, 89.847 GiB free.

D: is FIXED (NTFS) - 12 GiB total, 2.005 GiB free.

E: is CDROM ()

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

RP251: 3/19/2013 4:49:10 PM - Installed Steam

RP252: 3/26/2013 1:28:58 PM - Windows Update

RP257: 4/9/2013 8:09:31 PM - Removed Steam

RP259: 4/10/2013 6:37:51 PM - Removed Java 7 Update 4

RP261: 4/10/2013 8:44:38 PM - Windows Update

RP262: 4/13/2013 11:42:30 AM - Windows Update

RP263: 4/13/2013 11:42:47 AM - Restore Operation

RP264: 4/13/2013 3:07:27 PM - Installed Java 7 Update 17

RP265: 4/15/2013 7:44:51 PM - Restore Operation

RP266: 4/15/2013 9:32:41 PM - Windows Update

RP267: 4/16/2013 5:09:51 PM - Windows Update

.

==== Installed Programs ======================

.

Acrobat.com

Activate Norton Online Backup

Adobe AIR

Adobe Download Manager

Adobe Flash Player 11 ActiveX

Adobe Reader 9.1 MUI

Amazon MP3 Downloader 1.0.12

Atheros Driver Installation Program

Big Fish Games: Game Manager

Bing Rewards Client Installer

CANON iMAGE GATEWAY Task for ZoomBrowser EX

Canon Internet Library for ZoomBrowser EX

Canon MOV Decoder

Canon RAW Codec

Canon Utilities Digital Photo Professional 3.8

Canon Utilities EOS Utility

Canon Utilities PhotoStitch

Canon Utilities Picture Style Editor

Canon Utilities WFT Utility

Canon Utilities ZoomBrowser EX

Canon ZoomBrowser EX Memory Card Utility

Choice Guard

Compatibility Pack for the 2007 Office system

Conexant HD Audio

Cooking Dash - DinerTown Studios

CyberLink DVD Suite

Dragon Empire

GameStop App

Google Chrome

Google Update Helper

HDAUDIO Soft Data Fax Modem with SmartCP

Hewlett-Packard ACLM.NET v1.1.2.0

Homepage Protection

HP Advisor

HP Customer Experience Enhancements

HP DVD Play 3.7

HP Games

HP Product Detection

HP Quick Launch Buttons

HP Setup

HP Smart Web Printing

HP Support Assistant

HP Update

HP User Guides 0156

HP Wireless Assistant

Intel® Graphics Media Accelerator Driver

Java 7 Update 17

Java Auto Updater

Java 6 Update 14 (64-bit)

Java 6 Update 30

JavaFX 2.1.0

Junk Mail filter update

LabelPrint

LightScribe System Software

Malwarebytes Anti-Malware version 1.75.0.1300

Manga Studio Debut 4.0

Microsoft .NET Framework 1.1

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Default Manager

Microsoft IntelliPoint 8.0

Microsoft Live Search Toolbar

Microsoft Office Home and Student 60 day trial

Microsoft Office PowerPoint Viewer 2007 (English)

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219

Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319

Microsoft Works

Microsoft WSE 3.0 Runtime

MSVCRT

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Norton Internet Security

Origin

Pando Media Booster

PictureMover

Power2Go

PowerDirector

PowerRecover

Prism Video File Converter

QLBCASL

Realtek 8136 8168 8169 Ethernet Driver

Realtek USB 2.0 Card Reader

Roxio Video Capture USB Driver

Search Toolbar

Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Skype™ 5.10

Synaptics Pointing Device Driver

The Sims Medieval

The Sims™ 3

The Sims™ 3 Pets

Unity Web Player

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Upload Tool

Windows Live Writer

Windows Movie Maker 2.6

World of Warcraft

World of Warcraft Beta

World of Warcraft Trial

Zoo Tycoon 2

Zoo Tycoon 2 - Marine Mania

.

==== Event Viewer Messages From Past Week ========

.

4/9/2013 7:03:20 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

4/9/2013 4:27:12 PM, Error: atapi [11] - The driver detected a controller error on \Device\Ide\IdePort0.

4/16/2013 6:43:46 PM, Error: Service Control Manager [7023] - The Software Protection service terminated with the following error: The process cannot access the file because it is being used by another process.

4/16/2013 6:41:03 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: SRTSP

4/16/2013 6:40:18 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.

4/16/2013 6:36:06 PM, Error: Service Control Manager [7022] - The Windows Audio service hung on starting.

4/16/2013 6:33:32 PM, Error: SRTSP [5] - Error loading Symantec real time Anti-Virus driver.

4/16/2013 6:33:32 PM, Error: SRTSP [4] - Error loading virus definitions.

4/16/2013 6:29:08 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

4/16/2013 6:28:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}

4/16/2013 6:28:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

4/16/2013 6:18:52 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}

4/16/2013 6:18:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service gupdate with arguments "/comsvc" in order to run the server: {4EB61BAC-A3B6-4760-9581-655041EF4D69}

4/16/2013 6:13:49 PM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

4/16/2013 6:13:49 PM, Error: Service Control Manager [7031] - The User Profile Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

4/16/2013 6:13:49 PM, Error: Service Control Manager [7031] - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

4/16/2013 6:13:49 PM, Error: Service Control Manager [7031] - The Extensible Authentication Protocol service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 6:10:03 PM, Error: Service Control Manager [7031] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 6:10:03 PM, Error: Service Control Manager [7031] - The User Profile Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 6:10:03 PM, Error: Service Control Manager [7031] - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 6:10:03 PM, Error: Service Control Manager [7031] - The Extensible Authentication Protocol service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 6:06:40 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.

4/16/2013 6:06:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

4/16/2013 6:06:37 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

4/16/2013 6:06:26 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

4/16/2013 6:06:12 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

4/16/2013 6:06:08 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: {E60687F7-01A1-40AA-86AC-DB1CBF673334}

4/16/2013 6:05:20 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccHP discache eeCtrl IDSVia64 spldr SRTSP SRTSPX SYMTDI Wanarpv6

4/16/2013 5:38:46 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Winmgmt service.

4/16/2013 5:35:50 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer PARENTS that believes that it is the master browser for the domain on transport NetBT_Tcpip_{BE8B648D-E45F-43EB-B33C-BD7905392F59}. The master browser is stopping or an election is being forced.

4/16/2013 5:34:18 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Multimedia Class Scheduler service, but this action failed with the following error: An instance of the service is already running.

4/16/2013 5:34:18 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Computer Browser service, but this action failed with the following error: An instance of the service is already running.

4/16/2013 5:34:17 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error: An instance of the service is already running.

4/16/2013 5:33:17 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Server service, but this action failed with the following error: An instance of the service is already running.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7034] - The Application Information service terminated unexpectedly. It has done this 1 time(s).

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Windows Update service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The System Event Notification Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The IP Helper service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Group Policy Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Computer Browser service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Background Intelligent Transfer Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/16/2013 5:32:17 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/16/2013 5:18:50 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wuauserv service.

4/16/2013 5:07:26 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the User Profile Service service, but this action failed with the following error: An instance of the service is already running.

4/16/2013 4:47:38 PM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.

4/15/2013 8:56:00 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X64 service to connect.

4/15/2013 8:55:28 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.

4/15/2013 8:31:41 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IKEEXT service.

4/15/2013 8:31:41 PM, Error: Service Control Manager [7000] - The IKE and AuthIP IPsec Keying Modules service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

4/15/2013 8:31:11 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the iphlpsvc service.

4/15/2013 8:31:11 PM, Error: Service Control Manager [7000] - The IP Helper service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

4/15/2013 8:30:41 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ProfSvc service.

4/15/2013 8:30:41 PM, Error: Service Control Manager [7000] - The User Profile Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

4/15/2013 8:30:11 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SENS service.

4/15/2013 8:30:11 PM, Error: Service Control Manager [7000] - The System Event Notification Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

4/15/2013 8:29:41 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the gpsvc service.

4/15/2013 8:29:41 PM, Error: Service Control Manager [7000] - The Group Policy Client service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7034] - The Windows Update service terminated unexpectedly. It has done this 2 time(s).

4/15/2013 8:24:11 PM, Error: Service Control Manager [7034] - The Application Information service terminated unexpectedly. It has done this 2 time(s).

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Themes service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Task Scheduler service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The System Event Notification Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Shell Hardware Detection service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Server service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Multimedia Class Scheduler service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The IP Helper service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Group Policy Client service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Computer Browser service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 300000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Background Intelligent Transfer Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/15/2013 8:24:11 PM, Error: Service Control Manager [7031] - The Application Experience service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

4/15/2013 8:23:45 PM, Error: Service Control Manager [7034] - The MBAMScheduler service terminated unexpectedly. It has done this 1 time(s).

4/15/2013 8:21:19 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Application Experience service, but this action failed with the following error: An instance of the service is already running.

4/15/2013 7:36:48 PM, Error: Service Control Manager [7000] - The Windows Search service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

4/15/2013 7:36:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

4/15/2013 7:36:47 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.

4/15/2013 6:00:41 PM, Error: Service Control Manager [7023] - The Function Discovery Resource Publication service terminated with the following error: %%-2147014847

4/15/2013 5:11:34 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.

4/13/2013 2:21:07 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the IKE and AuthIP IPsec Keying Modules service, but this action failed with the following error: An instance of the service is already running.

4/13/2013 2:19:07 PM, Error: Service Control Manager [7000] - The Windows Update service failed to start due to the following error: The pipe has been ended.

4/13/2013 2:16:57 PM, Error: Service Control Manager [7024] - The HomeGroup Listener service terminated with service-specific error %%-2147023143.

4/13/2013 2:15:41 PM, Error: Service Control Manager [7024] - The Windows Firewall service terminated with service-specific error Access is denied..

4/13/2013 12:51:26 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the EapHost service.

4/13/2013 12:45:43 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the wbengine service.

4/13/2013 11:55:48 AM, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.

4/13/2013 11:41:16 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Update service, but this action failed with the following error: An instance of the service is already running.

4/13/2013 11:20:24 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_N360 discache eeCtrl IDSVia64 spldr SRTSPX SymIRON SymNetS Wanarpv6

4/12/2013 9:14:29 PM, Error: Microsoft-Windows-WER-SystemErrorReporting [1001] - The computer has rebooted from a bugcheck. The bugcheck was: 0xc000021a (0xfffff8a00b372360, 0x0000000000000000, 0xffffffffc0000001, 0x0000000000100540). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 041213-31761-01.

4/12/2013 8:51:30 PM, Error: Service Control Manager [7038] - The LanmanServer service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

4/12/2013 8:51:30 PM, Error: Service Control Manager [7038] - The IKEEXT service was unable to log on as NT AUTHORITY\SYSTEM with the currently configured password due to the following error: The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

4/12/2013 8:51:30 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The service did not start due to a logon failure.

4/12/2013 8:51:30 PM, Error: Service Control Manager [7000] - The Server service failed to start due to the following error: The service did not start due to a logon failure.

4/12/2013 8:51:30 PM, Error: Service Control Manager [7000] - The IKE and AuthIP IPsec Keying Modules service failed to start due to the following error: The service did not start due to a logon failure.

4/12/2013 8:48:26 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the HP Software Framework Service service to connect.

4/12/2013 8:48:26 PM, Error: Service Control Manager [7000] - The HP Software Framework Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

4/12/2013 8:48:26 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service hpqwmiex with arguments "" in order to run the server: {F5539356-2F02-40D4-999E-FA61F45FE12E}

4/12/2013 7:51:49 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Norton 360 service, but this action failed with the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

4/12/2013 7:49:49 PM, Error: Service Control Manager [7031] - The Norton 360 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

4/11/2013 9:31:53 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the MMCSS service.

4/11/2013 9:31:53 PM, Error: Service Control Manager [7000] - The Multimedia Class Scheduler service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

4/11/2013 8:55:45 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Task Scheduler service, but this action failed with the following error: An instance of the service is already running.

4/11/2013 8:19:01 PM, Error: Service Control Manager [7034] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 4 time(s).

4/11/2013 8:09:24 PM, Error: Service Control Manager [7034] - The Windows Management Instrumentation service terminated unexpectedly. It has done this 3 time(s).

4/11/2013 8:09:24 PM, Error: Service Control Manager [7034] - The User Profile Service service terminated unexpectedly. It has done this 3 time(s).

4/11/2013 8:09:24 PM, Error: Service Control Manager [7034] - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly. It has done this 3 time(s).

4/11/2013 8:09:24 PM, Error: Service Control Manager [7034] - The Extensible Authentication Protocol service terminated unexpectedly. It has done this 3 time(s).

4/11/2013 7:51:35 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_N360 discache IDSVia64 spldr SRTSPX SymIRON SymNetS Wanarpv6

4/11/2013 7:32:54 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} and APPID {9BA05972-F6A8-11CF-A442-00A0C90A8F39} to the user Ariel-PC\Ariel SID (S-1-5-21-3429891449-711963102-3194964653-1000) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

4/11/2013 3:07:19 AM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

4/10/2013 9:05:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

4/10/2013 9:05:51 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

4/10/2013 9:05:30 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 ccSet_N360 DfsC discache IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf

4/10/2013 9:05:29 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.

4/10/2013 9:05:29 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

4/10/2013 9:05:29 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

4/10/2013 9:05:29 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

4/10/2013 9:05:29 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

4/10/2013 9:05:26 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

4/10/2013 9:05:26 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

4/10/2013 9:05:26 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.

4/10/2013 9:05:26 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.

4/10/2013 9:05:26 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

4/10/2013 8:57:51 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the LanmanServer service.

4/10/2013 8:49:03 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Update for Windows 7 for x64-based Systems (KB2799926).

4/10/2013 8:47:56 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Windows 7 for x64-based Systems (KB2813170).

4/10/2013 8:35:47 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64

4/10/2013 8:22:09 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 ccSet_N360 DfsC discache eeCtrl IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSPX SymIRON SymNetS tdx vwififlt Wanarpv6 WfpLwf

4/10/2013 7:09:53 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

4/10/2013 4:39:47 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.

.

==== End Of File ===========================

Link to post
Share on other sites

  • Staff

Hello KJ13

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!


  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.

    [*]Please do not attach logs or use code boxes, just copy and paste the text.

    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

    [*]Please read every post completely before doing anything.

    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

    [*]Please provide feedback about your experience as we go.

    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from
here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download
AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
    • Quit all programs that you may have started.
    • Please disconnect any USB or external drives from the computer before you run this scan!
    • For Vista or Windows 7, right-click and select "Run as Administrator to start"
    • For Windows XP, double-click to start.
    • Wait until Prescan has finished ...
    • Then Click on "Scan" button
    • Wait until the Status box shows "Scan Finished"
    • click on "delete"
    • Wait until the Status box shows "Deleting Finished"
    • Click on "Report" and copy/paste the content of the Notepad into your next reply.
    • The log should be found in RKreport[1].txt on your Desktop
    • Exit/Close RogueKiller+

Gringo

Link to post
Share on other sites

Results of screen317's Security Check version 0.99.62

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Security Center service is not running! This report may not be accurate!

Windows Firewall Enabled!

Norton Internet Security

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300

JavaFX 2.1.0

Java 6 Update 30

Java 7 Update 17

Adobe Reader 9 Adobe Reader out of Date!

Google Chrome 26.0.1410.64

````````Process Check: objlist.exe by Laurent````````

`````````````````System Health check`````````````````

Total Fragmentation on Drive C:

````````````````````End of Log``````````````````````

# AdwCleaner v2.200 - Logfile created 04/17/2013 at 17:32:05

# Updated 02/04/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Ariel - ARIEL-PC

# Boot Mode : Safe mode with networking

# Running from : C:\Users\Ariel\Desktop\adwcleaner.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

Folder Deleted : C:\Program Files (x86)\Search Toolbar

Folder Deleted : C:\Users\Ariel\AppData\Local\PackageAware

Folder Deleted : C:\Users\Ariel\AppData\Local\Temp\boost_interprocess

***** [Registry] *****

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{9D425283-D487-4337-BAB6-AB8354A81457}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000000-6E41-4FD3-8538-502F5495E5FC}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9D425283-D487-4337-BAB6-AB8354A81457}

Key Deleted : HKCU\Software\Zugo

Key Deleted : HKLM\SOFTWARE\Classes\Applications\ilividsetupv1.exe

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{97D69524-BB57-4185-9C7F-5F05593B771A}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{9D425283-D487-4337-BAB6-AB8354A81457}

Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{9D425283-D487-4337-BAB6-AB8354A81457}

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{9D425283-D487-4337-BAB6-AB8354A81457}]

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]

Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{9D425283-D487-4337-BAB6-AB8354A81457}]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16476

[OK] Registry is clean.

-\\ Google Chrome v26.0.1410.64

File : C:\Users\Ariel\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [2159 octets] - [17/04/2013 17:32:05]

########## EOF - C:\AdwCleaner[s1].txt - [2219 octets] ##########

RogueKiller V8.5.4 _x64_ [Mar 18 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Ariel [Admin rights]

Mode : Remove -- Date : 04/17/2013 17:51:33

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD2500BEVT-60ZCT1 ATA Device +++++

--- User ---

[MBR] 96aff3ade5694994372d8bcd2291a67c

[bSP] 476df2a6a58edcea29ab582f9f1820f3 : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 226085 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 463431680 | Size: 12189 Mo

User = LL1 ... OK!

User != LL2 ... KO!

--- LL2 ---

[MBR] f2091a323d7969e7c5df4960ecca8d11

[bSP] d73773795ce3eba67161cf8e48ba03dc : Windows Vista/7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 199 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 409600 | Size: 226085 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 463431680 | Size: 12189 Mo

Finished : << RKreport[2]_D_04172013_02d1751.txt >>

RKreport[1]_S_04172013_02d1748.txt ; RKreport[2]_D_04172013_02d1751.txt

My Comments

I do believe my pc speed and response has greatly improved. Previously I had to use the safe mode to be able to post a message, and now I'm in windows normal mode. I still have audio in the background playing.

Link to post
Share on other sites

  • Staff

Hello KJ13

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

Link 1
Link 2
Link 3

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

Link to post
Share on other sites

Hi Gringo,

I received the following Combofix Error msg. Error opening file for writing C:\32788R22FWJFW\license\iexplore.exe click to abort, retry or ignore. The retry did not work. I'm on a different computer sending the post, so the Error message is still waiting a response.

Thanks,

KJ13

Link to post
Share on other sites

Hi Gringo,

After I selected the Ignore option to the Error opening file for writing C:\32788R22FWJFW\license\iexplore.exe message. 9:35 pm. Here is what happened:

  • Backing up Registry window closed at 10:38 pm.
  • Preparing to run Combofix started at 10:55 pm
  • Scan started at 11:40 pm.
  • Blue Box or DOS prompt showed no activity for first 30 minutes or more.
  • Blue Box showed 4 events at 5:00 am
  • Sometime before 6:34 am the following message was received.

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional information about the problem:

BCCode: 1e

BCP1: FFFFFFFFC0000005

BCP2: FFFFFA800376646F

BCP3: 0000000000000000

BCP4: 000000007EFA003C

OS Version: 6_1_7601

Service Pack: 1_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\041813-26785-01.dmp

C:\Users\Ariel\AppData\Local\Temp\WER-71323-0.sysdata.xml

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US

I was not able to find the two files that were mentioned in the error message.

I did notice that the Internet access was on during scan but off after above message.

I do not have audio playing in the background! :)

Computer speed has improved.

Thanks,

KJ13

Link to post
Share on other sites

  • Staff

Hello KJ13

I would like you to try and run these next.

TDSSKiller

Please download the latest version of TDSSKiller from here and save it to your Desktop.

  • Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  • Put a checkmark beside loaded modules.
  • A reboot will be needed to apply the changes. Do it.
  • TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  • Then click on Change parameters in TDSSKiller.
  • Check all boxes then click OK.
  • Click the Start Scan button.
  • The scan should take no longer than 2 minutes.
  • If a suspicious object is detected, the default action will be Skip, click on Continue.
  • If malicious objects are found, they will show in the Scan results
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  • A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.
    Note** this report can be very long - so if the website gives you an error saying it is to long you may attache it
    If the forum still complains about it being to long send me everything that is at the end of the report after where it says
    ==================
    Scan finished
    ==================

and I will see if I want to see the whole report

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit

2.Unzip the contents to a folder in a convenient location.

3.Open the folder where the contents were unzipped and run mbar.exe

4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.

5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.

6.Wait while the system shuts down and the cleanup process is performed.

7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.

8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

  • •Internet access
    •Windows Update
    •Windows Firewall

9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.

10.Verify that your system is now functioning normally.

If you have any problems running either one come back and let me know

please reply with the reports from TDSSKiller and MBAR

Gringo

Link to post
Share on other sites

Hi Gringo,

Everything seams to be working great!!!!!!!! :) I started out with audio playing in the background again today, but that is now gone. The computer speed is normal, opening the internet without problem and playing a youtube without problem. I did turn on the windows fire wall successfully first.

TDSSKiller.2.8.16.0_18.04.2013_16.53.30_log.txt

---------------------------------------

Malwarebytes Anti-Rootkit BETA 1.05.0.1001

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 9.0.8112.16421

Java version: 1.6.0_30

File system is: NTFS

Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED

CPU speed: 2.194000 GHz

Memory total: 3149078528, free: 1914761216

------------ Kernel report ------------

04/18/2013 17:16:23

------------ Loaded modules -----------

\SystemRoot\system32\ntoskrnl.exe

\SystemRoot\system32\hal.dll

\SystemRoot\system32\kdcom.dll

\SystemRoot\system32\mcupdate_GenuineIntel.dll

\SystemRoot\system32\PSHED.dll

\SystemRoot\system32\CLFS.SYS

\SystemRoot\system32\CI.dll

\SystemRoot\system32\drivers\81632270.sys

\SystemRoot\system32\drivers\Wdf01000.sys

\SystemRoot\system32\drivers\WDFLDR.SYS

\SystemRoot\system32\drivers\ACPI.sys

\SystemRoot\system32\drivers\WMILIB.SYS

\SystemRoot\system32\drivers\msisadrv.sys

\SystemRoot\system32\drivers\pci.sys

\SystemRoot\system32\drivers\vdrvroot.sys

\SystemRoot\system32\drivers\isapnp.sys

\SystemRoot\system32\drivers\mpio.sys

\SystemRoot\System32\drivers\partmgr.sys

\SystemRoot\system32\DRIVERS\compbatt.sys

\SystemRoot\system32\DRIVERS\BATTC.SYS

\SystemRoot\system32\drivers\volmgr.sys

\SystemRoot\System32\drivers\volmgrx.sys

\SystemRoot\system32\drivers\intelide.sys

\SystemRoot\system32\drivers\PCIIDEX.SYS

\SystemRoot\system32\drivers\aliide.sys

\SystemRoot\system32\drivers\amdide.sys

\SystemRoot\system32\drivers\cmdide.sys

\SystemRoot\System32\drivers\mountmgr.sys

\SystemRoot\system32\drivers\msdsm.sys

\SystemRoot\system32\drivers\nvraid.sys

\SystemRoot\system32\drivers\CLASSPNP.SYS

\SystemRoot\system32\drivers\pciide.sys

\SystemRoot\system32\drivers\viaide.sys

\SystemRoot\system32\drivers\iaStorV.sys

\SystemRoot\system32\drivers\atapi.sys

\SystemRoot\system32\drivers\ataport.SYS

\SystemRoot\system32\DRIVERS\lsi_sas.sys

\SystemRoot\system32\DRIVERS\storport.sys

\SystemRoot\system32\drivers\msahci.sys

\SystemRoot\system32\drivers\HpSAMD.sys

\SystemRoot\system32\DRIVERS\adp94xx.sys

\SystemRoot\system32\DRIVERS\adpahci.sys

\SystemRoot\system32\DRIVERS\adpu320.sys

\SystemRoot\system32\drivers\amdsata.sys

\SystemRoot\system32\DRIVERS\amdsbs.sys

\SystemRoot\system32\drivers\amdxata.sys

\SystemRoot\system32\DRIVERS\arc.sys

\SystemRoot\system32\DRIVERS\arcsas.sys

\SystemRoot\system32\DRIVERS\elxstor.sys

\SystemRoot\system32\DRIVERS\iirsp.sys

\SystemRoot\system32\DRIVERS\lsi_fc.sys

\SystemRoot\system32\DRIVERS\lsi_sas2.sys

\SystemRoot\system32\DRIVERS\lsi_scsi.sys

\SystemRoot\system32\DRIVERS\megasas.sys

\SystemRoot\system32\DRIVERS\MegaSR.sys

\SystemRoot\system32\DRIVERS\nfrd960.sys

\SystemRoot\system32\drivers\nvstor.sys

\SystemRoot\system32\DRIVERS\ql2300.sys

\SystemRoot\system32\DRIVERS\ql40xx.sys

\SystemRoot\system32\DRIVERS\SiSRaid2.sys

\SystemRoot\system32\DRIVERS\sisraid4.sys

\SystemRoot\system32\DRIVERS\stexstor.sys

\SystemRoot\system32\DRIVERS\vsmraid.sys

\SystemRoot\system32\drivers\fltmgr.sys

\SystemRoot\system32\drivers\fileinfo.sys

\SystemRoot\system32\drivers\NISx64\1008030.006\SYMEFA64.SYS

\SystemRoot\System32\Drivers\Ntfs.sys

\SystemRoot\System32\Drivers\msrpc.sys

\SystemRoot\System32\Drivers\ksecdd.sys

\SystemRoot\System32\Drivers\cng.sys

\SystemRoot\System32\drivers\pcw.sys

\SystemRoot\System32\Drivers\Fs_Rec.sys

\SystemRoot\system32\drivers\ndis.sys

\SystemRoot\system32\drivers\NETIO.SYS

\SystemRoot\System32\Drivers\ksecpkg.sys

\SystemRoot\System32\drivers\tcpip.sys

\SystemRoot\System32\drivers\fwpkclnt.sys

\SystemRoot\system32\DRIVERS\wd.sys

\SystemRoot\system32\drivers\volsnap.sys

\SystemRoot\System32\Drivers\spldr.sys

\SystemRoot\system32\drivers\sbp2port.sys

\SystemRoot\System32\drivers\rdyboost.sys

\SystemRoot\System32\Drivers\mup.sys

\SystemRoot\System32\drivers\hwpolicy.sys

\SystemRoot\System32\DRIVERS\fvevol.sys

\SystemRoot\system32\DRIVERS\disk.sys

\SystemRoot\system32\DRIVERS\cdrom.sys

\SystemRoot\System32\Drivers\Null.SYS

\SystemRoot\System32\Drivers\Beep.SYS

\SystemRoot\System32\drivers\vga.sys

\SystemRoot\System32\drivers\VIDEOPRT.SYS

\SystemRoot\System32\drivers\watchdog.sys

\SystemRoot\System32\DRIVERS\RDPCDD.sys

\SystemRoot\system32\drivers\rdpencdd.sys

\SystemRoot\system32\drivers\rdprefmp.sys

\SystemRoot\System32\Drivers\Msfs.SYS

\SystemRoot\System32\Drivers\Npfs.SYS

\SystemRoot\system32\DRIVERS\tdx.sys

\SystemRoot\system32\DRIVERS\TDI.SYS

\SystemRoot\System32\Drivers\NISx64\1008030.006\SYMTDI.SYS

\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS

\SystemRoot\System32\Drivers\NISx64\1008030.006\SYMNDISV.SYS

\SystemRoot\System32\Drivers\NISx64\1008030.006\SYMFW.SYS

\SystemRoot\system32\drivers\afd.sys

\SystemRoot\System32\DRIVERS\netbt.sys

\SystemRoot\system32\drivers\ws2ifsl.sys

\SystemRoot\system32\DRIVERS\wfplwf.sys

\SystemRoot\system32\DRIVERS\pacer.sys

\SystemRoot\system32\DRIVERS\vwififlt.sys

\SystemRoot\system32\DRIVERS\SymIMv.sys

\SystemRoot\system32\DRIVERS\netbios.sys

\SystemRoot\system32\DRIVERS\wanarp.sys

\SystemRoot\system32\drivers\termdd.sys

\SystemRoot\system32\drivers\NISx64\1008030.006\SRTSPX64.SYS

\SystemRoot\system32\DRIVERS\rdbss.sys

\SystemRoot\system32\drivers\nsiproxy.sys

\SystemRoot\system32\drivers\mssmbios.sys

\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20130212.001\IDSvia64.sys

\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys

\SystemRoot\System32\drivers\discache.sys

\SystemRoot\System32\Drivers\dfsc.sys

\SystemRoot\System32\Drivers\NISx64\1008030.006\ccHPx64.sys

\SystemRoot\system32\DRIVERS\blbdrive.sys

\SystemRoot\System32\Drivers\NISx64\1008030.006\BHDrvx64.sys

\SystemRoot\system32\DRIVERS\tunnel.sys

\SystemRoot\system32\DRIVERS\intelppm.sys

\SystemRoot\system32\drivers\wmiacpi.sys

\SystemRoot\system32\DRIVERS\igdkmd64.sys

\SystemRoot\System32\drivers\dxgkrnl.sys

\SystemRoot\System32\drivers\dxgmms1.sys

\SystemRoot\system32\drivers\usbuhci.sys

\SystemRoot\system32\drivers\USBPORT.SYS

\SystemRoot\system32\drivers\usbehci.sys

\SystemRoot\system32\drivers\HDAudBus.sys

\SystemRoot\system32\DRIVERS\Rt64win7.sys

\SystemRoot\system32\DRIVERS\athrx.sys

\SystemRoot\system32\DRIVERS\vwifibus.sys

\SystemRoot\system32\DRIVERS\i8042prt.sys

\SystemRoot\system32\DRIVERS\HpqKbFiltr.sys

\SystemRoot\system32\DRIVERS\kbdclass.sys

\SystemRoot\system32\DRIVERS\SynTP.sys

\SystemRoot\system32\DRIVERS\USBD.SYS

\SystemRoot\system32\DRIVERS\mouclass.sys

\SystemRoot\system32\DRIVERS\CmBatt.sys

\SystemRoot\system32\drivers\CompositeBus.sys

\SystemRoot\system32\DRIVERS\AgileVpn.sys

\SystemRoot\system32\DRIVERS\rasl2tp.sys

\SystemRoot\system32\DRIVERS\ndistapi.sys

\SystemRoot\system32\DRIVERS\ndiswan.sys

\SystemRoot\system32\DRIVERS\raspppoe.sys

\SystemRoot\system32\DRIVERS\raspptp.sys

\SystemRoot\system32\DRIVERS\rassstp.sys

\SystemRoot\system32\drivers\swenum.sys

\SystemRoot\system32\drivers\ks.sys

\SystemRoot\system32\drivers\umbus.sys

\SystemRoot\system32\DRIVERS\usbhub.sys

\SystemRoot\System32\Drivers\NDProxy.SYS

\SystemRoot\system32\drivers\CHDRT64.sys

\SystemRoot\system32\drivers\portcls.sys

\SystemRoot\system32\drivers\drmk.sys

\SystemRoot\system32\drivers\ksthunk.sys

\SystemRoot\system32\DRIVERS\CAXHWAZL.sys

\SystemRoot\system32\DRIVERS\CAX_DPV.sys

\SystemRoot\system32\DRIVERS\CAX_CNXT.sys

\SystemRoot\system32\drivers\modem.sys

\SystemRoot\System32\Drivers\crashdmp.sys

\SystemRoot\System32\Drivers\dump_dumpata.sys

\SystemRoot\System32\Drivers\dump_msahci.sys

\SystemRoot\System32\Drivers\dump_dumpfve.sys

\SystemRoot\System32\win32k.sys

\SystemRoot\System32\drivers\Dxapi.sys

\SystemRoot\system32\DRIVERS\monitor.sys

\SystemRoot\System32\TSDDD.dll

\SystemRoot\System32\cdd.dll

\SystemRoot\System32\ATMFD.DLL

\SystemRoot\system32\drivers\luafv.sys

\??\C:\Windows\system32\drivers\mbam.sys

\SystemRoot\system32\DRIVERS\lltdio.sys

\SystemRoot\system32\DRIVERS\nwifi.sys

\SystemRoot\system32\DRIVERS\ndisuio.sys

\SystemRoot\system32\DRIVERS\rspndr.sys

\SystemRoot\system32\drivers\HTTP.sys

\SystemRoot\system32\DRIVERS\bowser.sys

\SystemRoot\System32\drivers\mpsdrv.sys

\SystemRoot\system32\DRIVERS\mrxsmb.sys

\SystemRoot\system32\DRIVERS\mrxsmb10.sys

\SystemRoot\system32\DRIVERS\mrxsmb20.sys

\SystemRoot\system32\DRIVERS\mdmxsdk.sys

\SystemRoot\system32\drivers\peauth.sys

\SystemRoot\System32\Drivers\secdrv.SYS

\SystemRoot\System32\DRIVERS\srvnet.sys

\SystemRoot\System32\drivers\tcpipreg.sys

\SystemRoot\system32\DRIVERS\XAudio64.sys

\SystemRoot\System32\DRIVERS\srv2.sys

\SystemRoot\System32\DRIVERS\srv.sys

\??\C:\Windows\system32\drivers\mbamchameleon.sys

\??\C:\Windows\system32\drivers\mbamswissarmy.sys

\Windows\System32\ntdll.dll

\Windows\System32\smss.exe

\Windows\System32\apisetschema.dll

\Windows\System32\autochk.exe

\Windows\System32\Wldap32.dll

\Windows\System32\msctf.dll

\Windows\System32\lpk.dll

\Windows\System32\advapi32.dll

\Windows\System32\difxapi.dll

\Windows\System32\msvcrt.dll

\Windows\System32\shlwapi.dll

\Windows\System32\shell32.dll

\Windows\System32\oleaut32.dll

\Windows\System32\user32.dll

\Windows\System32\setupapi.dll

\Windows\System32\nsi.dll

\Windows\System32\comdlg32.dll

\Windows\System32\psapi.dll

\Windows\System32\sechost.dll

----------- End -----------

<<<1>>>

Upper Device Name: \Device\Harddisk0\DR0

Upper Device Object: 0xfffffa80031a7060

Upper Device Driver Name: \Driver\Disk\

Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\

Lower Device Object: 0xfffffa8002f03060

Lower Device Driver Name: \Driver\atapi\

Driver name found: atapi

Initialization returned 0x0

Port sub-driver loaded: \??\C:\Windows\System32\drivers\ataport.sys (0x0)

Load Function returned 0x0

Downloaded database version: v2013.04.18.10

Downloaded database version: v2013.04.17.03

Initializing...

Done!

<<<2>>>

Device number: 0, partition: 2

Physical Sector Size: 512

Drive: 0, DevicePointer: 0xfffffa80031a7060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

--------- Disk Stack ------

DevicePointer: 0xfffffa80031a7ab0, DeviceName: Unknown, DriverName: \Driver\partmgr\

DevicePointer: 0xfffffa80031a7060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

DevicePointer: 0xfffffa8002f03060, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\

------------ End ----------

Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\

Upper DeviceData: 0xfffff8a00b48a8e0, 0xfffffa80031a7060, 0xfffffa80032ce090

Lower DeviceData: 0xfffff8a00b549690, 0xfffffa8002f03060, 0xfffffa80032a73b0

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Scanning directory: C:\Windows\system32\drivers...

<<<2>>>

Device number: 0, partition: 2

<<<3>>>

Volume: C:

File system type: NTFS

SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes

Done!

Drive 0

Scanning MBR on drive 0...

Inspecting partition table:

MBR Signature: 55AA

Disk Signature: BE691504

Partition information:

Partition 0 type is Primary (0x7)

Partition is ACTIVE.

Partition starts at LBA: 2048 Numsec = 407552

Partition file system is NTFS

Partition is bootable

Partition 1 type is Primary (0x7)

Partition is NOT ACTIVE.

Partition starts at LBA: 409600 Numsec = 463022080

Partition 2 type is Primary (0x7)

Partition is NOT ACTIVE.

Partition starts at LBA: 463431680 Numsec = 24963072

Partition 3 type is Empty (0x0)

Partition is NOT ACTIVE.

Partition starts at LBA: 0 Numsec = 0

Disk Size: 250059350016 bytes

Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-488377168-488397168)...

Done!

Performing system, memory and registry scan...

Read File: File "c:\ProgramData\{FA51C926-9673-4365-A529-F45F496ECC0B}\GameStopApp_setup.dat" is compressed (flags = 1)

Read File: File "c:\ProgramData\{FA51C926-9673-4365-A529-F45F496ECC0B}\GameStopApp_setup.lnk" is compressed (flags = 1)

Read File: File "c:\ProgramData\{FA51C926-9673-4365-A529-F45F496ECC0B}\instance.dat" is compressed (flags = 1)

Read File: File "c:\ProgramData\{FA51C926-9673-4365-A529-F45F496ECC0B}\GameStopApp_setup.dat" is compressed (flags = 1)

Read File: File "c:\ProgramData\{FA51C926-9673-4365-A529-F45F496ECC0B}\GameStopApp_setup.lnk" is compressed (flags = 1)

Read File: File "c:\ProgramData\{FA51C926-9673-4365-A529-F45F496ECC0B}\instance.dat" is compressed (flags = 1)

Done!

Scan finished

=======================================

Link to post
Share on other sites

  • Staff

Hello KJ13

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe

CFScriptB-4.gif

This will let ComboFix run again.

Restart if you have to.

Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  1. report from Combofix
  2. let me know of any problems you may have had
  3. How is the computer doing now after running the script?

Gringo

Link to post
Share on other sites

  • Staff

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

Link to post
Share on other sites

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.