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White Screen in regular & safe mode, cannot do anything- please help


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This issue is on my wife's laptop, which is running Win 7. I'm posting from my laptop, as hers is 100% useless at this point.

Was using the internet when she got a white screen covering everything...can't see the start menu, taskbars, etc. There is a random string of grey letters in the top left corner, and everything else is white. (These letters change each time I reboot). CTRL+ALT+DEL brings up the normal options, but none of them do anything except return to the white screen. I tried restarting...it gets as far as the Windows splash screen and then goes to the white screen again.

I've dealt with other malware issues in the past through safe mode, so I tried booting into safe mode...still just gives me a white screen & mouse pointer (no letters in the top corner though).

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See if you can do this:


Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Plug the flash drive into the infected PC.

If you are using Vista or Windows 7 enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.

  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.

  • Use the arrow keys to select the Repair your computer menu item.

  • Select US as the keyboard language settings, and then click Next.

  • Select the operating system you want to repair, and then click Next.

  • Select your user account an click Next.

Note: In case you can not enter System Recovery Options by using F8 method, you can use Windows installation disc, or make a repair disc. Any Windows installation disc or a repair disc made on another computer can be used.

To make a repair disk on Windows 7 consult: http://www.sevenforu...isc-create.html

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.

  • Restart your computer.

  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.

  • Click Repair your computer.

  • Select US as the keyboard language settings, and then click Next.

  • Select the operating system you want to repair, and then click Next.

  • Select your user account and click Next.

  • On the System Recovery Options menu you will get the following options:

Startup Repair

System Restore

Windows Complete PC Restore

Windows Memory Diagnostic Tool

Command Prompt

Select Command Prompt

Once in the Command Prompt:

  • In the command window type in notepad and press Enter.

  • The notepad opens. Under File menu select Open.

  • Select "Computer" and find your flash drive letter and close the notepad.

  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

  • The tool will start to run.

  • When the tool opens click Yes to disclaimer.

  • Press Scan button.

  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

MrC

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FRST Results:

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 11-04-2013

Ran by SYSTEM at 11-04-2013 19:51:08

Running from H:\

Windows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)

The current controlset is ControlSet001

==================== Registry (Whitelisted) ===================

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [13353064 2011-11-13] (Realtek Semiconductor)

HKLM\...\Run: [synTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [2538280 2010-12-22] (Synaptics Incorporated)

HKLM\...\Run: [intelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray [1935120 2011-07-27] (Intel® Corporation)

HKLM\...\Run: [Lenovo EE Boot Optimizer] C:\Program Files (x86)\Lenovo\Boot Optimizer\PopWnd.exe [114688 2012-03-02] (Lenovo)

HKLM\...\Run: [OnekeyStudio] C:\Program Files (x86)\Lenovo\Onekey Theater\OnekeyStudio.exe [789920 2012-03-02] (Lenovo)

HKLM\...\Run: [updatePRCShortCut] "C:\Program Files\Lenovo\OneKey App\OneKey Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files\Lenovo\OneKey App\OneKey Recovery" UpdateWithCreateOnce "Software\Lenovo\OneKey App\OneKey Recovery" [222504 2009-05-13] (CyberLink Corp.)

HKLM\...\Run: [Energy Management] C:\Program Files (x86)\Lenovo\Energy Management\Energy Management.exe [9769888 2012-03-02] (Lenovo (Beijing) Limited)

HKLM\...\Run: [EnergyUtility] C:\Program Files (x86)\Lenovo\Energy Management\Utility.exe [5908928 2012-03-02] (Lenovo(beijing) Limited)

HKLM-x32\...\Run: [s6000Mnt] C:\windows\SysWOW64\Rundll32.exe S6000Rmv.dll,WinMainRmv /StartStillMnt [x]

HKLM-x32\...\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey [1535112 2012-09-12] (McAfee, Inc.)

HKLM-x32\...\Run: [YouCam Mirage] "C:\Program Files (x86)\Lenovo\YouCam\YCMMirage.exe" [136488 2010-12-04] (CyberLink)

HKLM-x32\...\Run: [YouCam Tray] "C:\Program Files (x86)\Lenovo\YouCam\YouCam.exe" /s [224352 2010-12-04] (CyberLink Corp.)

HKLM-x32\...\Run: [VeriFaceManager] C:\Program Files (x86)\Lenovo\VeriFace\PManage.exe [329056 2012-03-02] (Lenovo)

HKLM-x32\...\Run: [RemoteControl10] "C:\Program Files (x86)\Lenovo\PowerDVD10\PDVD10Serv.exe" [87336 2010-02-02] (CyberLink Corp.)

HKLM-x32\...\Run: [bDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe [75048 2011-02-24] (cyberlink)

HKLM-x32\...\Run: [updateP2GShortCut] "C:\Program Files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\Lenovo\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\5.0" [222504 2010-07-26] (CyberLink Corp.)

HKLM-x32\...\Run: [updatePRCShortCut] "C:\Program Files\Lenovo\OneKey App\OneKey Recovery\MUITransfer\MUIStartMenu.exe" "C:\Program Files\Lenovo\OneKey App\OneKey Recovery" UpdateWithCreateOnce "Software\Lenovo\OneKey App\OneKey Recovery" [222504 2009-05-13] (CyberLink Corp.)

HKLM-x32\...\Run: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices [91520 2010-03-13] (Microsoft Corporation)

HKLM-x32\...\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [946352 2012-12-02] (Adobe Systems Incorporated)

HKLM-x32\...\Run: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" [252848 2012-07-03] (Sun Microsystems, Inc.)

HKU\Lindsy\...\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [39408 2012-03-02] (Google Inc.)

HKU\Lindsy\...\Winlogon: [shell] C:\Users\Lindsy\AppData\Roaming\mcafee.ini,explorer.exe

Tcpip\Parameters: [DhcpNameServer] 192.168.1.1 71.252.0.12

Startup: C:\ProgramData\Start Menu\Programs\Startup\Bluetooth.lnk

ShortcutTarget: Bluetooth.lnk -> C:\Program Files\Lenovo\Bluetooth Software\BTTray.exe (Broadcom Corporation.)

==================== Services (Whitelisted) ===================

2 btwdins; C:\Program Files\Lenovo\Bluetooth Software\btwdins.exe [956192 2011-02-15] (Broadcom Corporation.)

2 CLKMSVC10_3A60B698; "C:\Program Files (x86)\Lenovo\PowerDVD10\NavFilter\kmsvc.exe" /svc [241648 2011-02-24] (CyberLink)

2 McAfee SiteAdvisor Service; "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc [201304 2012-08-31] (McAfee, Inc.)

3 McAWFwk; C:\PROGRA~1\mcafee\msc\mcawfwk.exe [225216 2011-01-28] (McAfee, Inc.)

2 McMPFSvc; "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc [201304 2012-08-31] (McAfee, Inc.)

2 mcmscsvc; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [201304 2012-08-31] (McAfee, Inc.)

2 McNaiAnn; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [201304 2012-08-31] (McAfee, Inc.)

2 McNASvc; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [201304 2012-08-31] (McAfee, Inc.)

3 McODS; "C:\Program Files\mcafee\VirusScan\mcods.exe" [383608 2012-09-10] (McAfee, Inc.)

4 McOobeSv; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [201304 2012-08-31] (McAfee, Inc.)

2 McProxy; "C:\Program Files\Common Files\mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [201304 2012-08-31] (McAfee, Inc.)

2 McShield; "C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe" [237920 2012-07-17] (McAfee, Inc.)

2 mfefire; "C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe" [218320 2012-07-17] (McAfee, Inc.)

2 mfevtp; "C:\windows\system32\mfevtps.exe" [177144 2012-07-17] (McAfee, Inc.)

3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [340240 2011-07-27] ()

==================== Drivers (Whitelisted) =====================

3 cfwids; C:\Windows\System32\Drivers\cfwids.sys [69672 2012-07-17] (McAfee, Inc.)

3 HipShieldK; C:\Windows\System32\Drivers\HipShieldK.sys [196440 2012-04-20] (McAfee, Inc.)

3 mfeapfk; C:\Windows\System32\Drivers\mfeapfk.sys [169320 2012-07-17] (McAfee, Inc.)

3 mfeavfk; C:\Windows\System32\Drivers\mfeavfk.sys [300392 2012-07-17] (McAfee, Inc.)

3 mfefirek; C:\Windows\System32\Drivers\mfefirek.sys [513456 2012-07-17] (McAfee, Inc.)

0 mfehidk; C:\Windows\System32\Drivers\mfehidk.sys [752672 2012-07-17] (McAfee, Inc.)

3 mferkdet; C:\Windows\System32\Drivers\mferkdet.sys [106112 2012-07-17] (McAfee, Inc.)

0 mfewfpk; C:\Windows\System32\Drivers\mfewfpk.sys [335784 2012-07-17] (McAfee, Inc.)

3 S6000KNT; C:\Windows\System32\Drivers\S6000KNT.sys [3293272 2010-12-23] (Windows ® Win 7 DDK provider)

2 CLKMSVC10_C3B3B687; [x]

2 DriverService; [x]

2 IAStorDataMgrSvc; [x]

2 idealife Update Service; [x]

3 IGRS; [x]

2 IviRegMgr; [x]

2 nvUpdatusService; [x]

2 Oasis2Service; [x]

2 PCCarerServic; [x]

2 ReadyComm.DirectRouter; [x]

2 RichVideo; [x]

2 RtLedService; [x]

2 SoftwareService; [x]

2 Stereo Service; [x]

==================== NetSvcs (Whitelisted) ====================

==================== One Month Created Files and Folders ========

2013-04-11 19:51 - 2013-04-11 19:51 - 00000000 ____D C:\FRST

2013-04-11 14:18 - 2013-04-11 14:18 - 00000000 ____D C:\ProgramData\myafq

2013-04-11 14:17 - 2013-04-11 14:17 - 00124184 ____A (Hilgraeve, Inc.) C:\Users\Lindsy\Desktop\naca.tmp

2013-04-05 12:39 - 2013-04-05 12:39 - 00019970 ____A C:\Users\Lindsy\Downloads\allen-r-walden_african.zip

2013-04-05 12:31 - 2013-04-05 12:32 - 00000298 ____A C:\Users\Lindsy\Downloads\DJI_WildAlphabet.zip

2013-03-28 10:39 - 2013-02-11 20:12 - 00019968 ____A (Microsoft Corporation) C:\Windows\System32\Drivers\usb8023.sys

2013-03-17 10:26 - 2013-02-01 23:31 - 17815040 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.dll

2013-03-17 10:26 - 2013-02-01 22:58 - 10925568 ____A (Microsoft Corporation) C:\Windows\System32\ieframe.dll

2013-03-17 10:26 - 2013-02-01 22:57 - 02312704 ____A (Microsoft Corporation) C:\Windows\System32\jscript9.dll

2013-03-17 10:26 - 2013-02-01 22:48 - 01346048 ____A (Microsoft Corporation) C:\Windows\System32\urlmon.dll

2013-03-17 10:26 - 2013-02-01 22:47 - 01494528 ____A (Microsoft Corporation) C:\Windows\System32\inetcpl.cpl

2013-03-17 10:26 - 2013-02-01 22:47 - 01392128 ____A (Microsoft Corporation) C:\Windows\System32\wininet.dll

2013-03-17 10:26 - 2013-02-01 22:46 - 00237056 ____A (Microsoft Corporation) C:\Windows\System32\url.dll

2013-03-17 10:26 - 2013-02-01 22:43 - 00085504 ____A (Microsoft Corporation) C:\Windows\System32\jsproxy.dll

2013-03-17 10:26 - 2013-02-01 22:42 - 00816640 ____A (Microsoft Corporation) C:\Windows\System32\jscript.dll

2013-03-17 10:26 - 2013-02-01 22:42 - 00173056 ____A (Microsoft Corporation) C:\Windows\System32\ieUnatt.exe

2013-03-17 10:26 - 2013-02-01 22:41 - 00599040 ____A (Microsoft Corporation) C:\Windows\System32\vbscript.dll

2013-03-17 10:26 - 2013-02-01 22:40 - 00729088 ____A (Microsoft Corporation) C:\Windows\System32\msfeeds.dll

2013-03-17 10:26 - 2013-02-01 22:39 - 02147840 ____A (Microsoft Corporation) C:\Windows\System32\iertutil.dll

2013-03-17 10:26 - 2013-02-01 22:38 - 02382848 ____A (Microsoft Corporation) C:\Windows\System32\mshtml.tlb

2013-03-17 10:26 - 2013-02-01 22:38 - 00096768 ____A (Microsoft Corporation) C:\Windows\System32\mshtmled.dll

2013-03-17 10:26 - 2013-02-01 22:34 - 00248320 ____A (Microsoft Corporation) C:\Windows\System32\ieui.dll

2013-03-17 10:26 - 2013-02-01 20:09 - 12321792 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll

2013-03-17 10:26 - 2013-02-01 19:42 - 09738240 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll

2013-03-17 10:26 - 2013-02-01 19:38 - 01800704 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll

2013-03-17 10:26 - 2013-02-01 19:31 - 01103872 ____A (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll

2013-03-17 10:26 - 2013-02-01 19:30 - 01427968 ____A (Microsoft Corporation) C:\Windows\SysWOW64\inetcpl.cpl

2013-03-17 10:26 - 2013-02-01 19:30 - 01129472 ____A (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll

2013-03-17 10:26 - 2013-02-01 19:29 - 00231936 ____A (Microsoft Corporation) C:\Windows\SysWOW64\url.dll

2013-03-17 10:26 - 2013-02-01 19:27 - 00065024 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll

2013-03-17 10:26 - 2013-02-01 19:26 - 00717824 ____A (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll

2013-03-17 10:26 - 2013-02-01 19:26 - 00420864 ____A (Microsoft Corporation) C:\Windows\SysWOW64\vbscript.dll

2013-03-17 10:26 - 2013-02-01 19:26 - 00142848 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieUnatt.exe

2013-03-17 10:26 - 2013-02-01 19:25 - 00607744 ____A (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll

2013-03-17 10:26 - 2013-02-01 19:23 - 02382848 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb

2013-03-17 10:26 - 2013-02-01 19:23 - 01796096 ____A (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll

2013-03-17 10:26 - 2013-02-01 19:23 - 00073216 ____A (Microsoft Corporation) C:\Windows\SysWOW64\mshtmled.dll

2013-03-17 10:26 - 2013-02-01 19:20 - 00176640 ____A (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll

2013-03-17 10:25 - 2013-03-17 10:25 - 00000000 ____D C:\Program Files\Microsoft Silverlight

2013-03-17 10:25 - 2013-03-17 10:25 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight

==================== One Month Modified Files and Folders =======

2013-04-11 19:51 - 2013-04-11 19:51 - 00000000 ____D C:\FRST

2013-04-11 15:08 - 2009-07-13 21:13 - 00726316 ____A C:\Windows\System32\PerfStringBackup.INI

2013-04-11 15:04 - 2012-03-02 16:19 - 00173523 ____A C:\Windows\System32\fastboot.set

2013-04-11 15:04 - 2010-11-20 19:47 - 00059558 ____A C:\Windows\PFRO.log

2013-04-11 14:31 - 2012-03-02 16:15 - 00277561 ____A C:\FaceProv.log

2013-04-11 14:29 - 2012-03-02 15:31 - 01799093 ____A C:\Windows\WindowsUpdate.log

2013-04-11 14:27 - 2012-03-02 16:15 - 00000000 ____D C:\ProgramData\VeriFace

2013-04-11 14:26 - 2012-03-02 16:28 - 00000908 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job

2013-04-11 14:26 - 2009-07-13 21:08 - 00000006 ___AH C:\Windows\Tasks\SA.DAT

2013-04-11 14:26 - 2009-07-13 20:51 - 00038551 ____A C:\Windows\setupact.log

2013-04-11 14:18 - 2013-04-11 14:18 - 00000000 ____D C:\ProgramData\myafq

2013-04-11 14:17 - 2013-04-11 14:17 - 00124184 ____A (Hilgraeve, Inc.) C:\Users\Lindsy\Desktop\naca.tmp

2013-04-11 14:17 - 2012-09-02 11:06 - 00000000 ____D C:\users\Lindsy

2013-04-11 14:12 - 2012-10-28 10:13 - 00000830 ____A C:\Windows\Tasks\Adobe Flash Player Updater.job

2013-04-11 13:57 - 2009-07-13 20:45 - 00021280 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0

2013-04-11 13:57 - 2009-07-13 20:45 - 00021280 ___AH C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0

2013-04-11 13:49 - 2009-07-13 20:45 - 03304808 ____A C:\Windows\System32\FNTCACHE.DAT

2013-04-11 13:47 - 2012-03-02 16:28 - 00000912 ____A C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job

2013-04-06 08:03 - 2012-09-02 11:09 - 00517664 ____A C:\Users\Lindsy\AppData\Local\GDIPFONTCACHEV1.DAT

2013-04-05 13:15 - 2012-09-02 12:29 - 00000000 ____D C:\Users\Lindsy\Desktop\School Updated

2013-04-05 12:39 - 2013-04-05 12:39 - 00019970 ____A C:\Users\Lindsy\Downloads\allen-r-walden_african.zip

2013-04-05 12:34 - 2012-09-02 12:32 - 00000000 ____D C:\Users\Lindsy\Desktop\DJ Inkers and Carson Dellosa

2013-04-05 12:32 - 2013-04-05 12:31 - 00000298 ____A C:\Users\Lindsy\Downloads\DJI_WildAlphabet.zip

2013-03-18 14:40 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\rescache

2013-03-17 10:28 - 2012-09-02 11:25 - 00000000 ____D C:\ProgramData\Microsoft Help

2013-03-17 10:25 - 2013-03-17 10:25 - 00000000 ____D C:\Program Files\Microsoft Silverlight

2013-03-17 10:25 - 2013-03-17 10:25 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight

2013-03-12 12:56 - 2012-10-28 10:13 - 00693976 ____A (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe

2013-03-12 12:56 - 2012-10-28 10:13 - 00073432 ____A (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

==================== Known DLLs (Whitelisted) =================

==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit

C:\Windows\System32\wininit.exe => MD5 is legit

C:\Windows\SysWOW64\wininit.exe => MD5 is legit

C:\Windows\explorer.exe => MD5 is legit

C:\Windows\SysWOW64\explorer.exe => MD5 is legit

C:\Windows\System32\svchost.exe => MD5 is legit

C:\Windows\SysWOW64\svchost.exe => MD5 is legit

C:\Windows\System32\services.exe => MD5 is legit

C:\Windows\System32\User32.dll => MD5 is legit

C:\Windows\SysWOW64\User32.dll => MD5 is legit

C:\Windows\System32\userinit.exe => MD5 is legit

C:\Windows\SysWOW64\userinit.exe => MD5 is legit

C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK

HKLM\...\exefile\DefaultIcon: %1 => OK

HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

Restore point made on: 2013-01-20 12:06:21

Restore point made on: 2013-01-27 12:57:05

Restore point made on: 2013-02-03 13:56:37

Restore point made on: 2013-02-12 17:46:54

Restore point made on: 2013-02-17 12:05:36

Restore point made on: 2013-02-24 14:34:10

Restore point made on: 2013-03-09 09:24:55

Restore point made on: 2013-03-16 12:44:26

Restore point made on: 2013-03-17 10:23:15

Restore point made on: 2013-03-25 15:03:14

Restore point made on: 2013-03-29 11:51:48

Restore point made on: 2013-04-05 12:27:24

==================== Memory info ===========================

Percentage of memory in use: 9%

Total physical RAM: 8106.14 MB

Available physical RAM: 7304.16 MB

Total Pagefile: 8104.34 MB

Available Pagefile: 7295.93 MB

Total Virtual: 8192 MB

Available Virtual: 8191.9 MB

==================== Partitions =============================

1 Drive c: () (Fixed) (Total:654.69 GB) (Free:564.66 GB) NTFS

2 Drive d: (LENOVO) (Fixed) (Total:29 GB) (Free:26.29 GB) NTFS

4 Drive g: (U3 System) (CDROM) (Total:0.01 GB) (Free:0 GB) CDFS

5 Drive h: () (Removable) (Total:1.86 GB) (Free:1.76 GB) FAT

6 Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS

7 Drive y: () (Fixed) (Total:0.2 GB) (Free:0.16 GB) NTFS ==>[system with boot components (obtained from reading drive)]

Disk ### Status Size Free Dyn Gpt

-------- ------------- ------- ------- --- ---

Disk 0 Online 698 GB 1024 KB

Disk 1 Online 1907 MB 0 B

Partitions of Disk 0:

===============

Disk ID: 8F3EC67A

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 Primary 200 MB 1024 KB

Partition 2 Primary 654 GB 201 MB

Partition 0 Extended 28 GB 654 GB

Partition 4 Logical 28 GB 654 GB

Partition 3 OEM 14 GB 683 GB

==================================================================================

Disk: 0

Partition 1

Type : 07

Hidden: No

Active: Yes

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 2 Y NTFS Partition 200 MB Healthy

=========================================================

Disk: 0

Partition 2

Type : 07

Hidden: No

Active: No

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 3 C NTFS Partition 654 GB Healthy

=========================================================

Disk: 0

Partition 4

Type : 07

Hidden: No

Active: No

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 4 D LENOVO NTFS Partition 28 GB Healthy

=========================================================

Disk: 0

Partition 3

Type : 12

Hidden: Yes

Active: No

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 6 LENOVO_PART NTFS Partition 14 GB Healthy Hidden

=========================================================

Partitions of Disk 1:

===============

Disk ID: 00000000

Partition ### Type Size Offset

------------- ---------------- ------- -------

Partition 1 Primary 1907 MB 64 KB

==================================================================================

Disk: 1

Partition 1

Type : 06

Hidden: No

Active: No

Volume ### Ltr Label Fs Type Size Status Info

---------- --- ----------- ----- ---------- ------- --------- --------

* Volume 5 H FAT Removable 1907 MB Healthy

=========================================================

============================== MBR Partition Table ==================

==============================

Partitions of Disk 0:

===============

Disk ID: 8F3EC67A

Partition 1:

=========

Hex: 80002102070646980008000000400600

Active: YES

Type: 07 (NTFS)

Size: 200 MB

Partition 2:

=========

Hex: 009F071907FEFFFF004806000010D651

Active: NO

Type: 07 (NTFS)

Size: 655 GB

Partition 3:

=========

Hex: 00FEFFFF0FFEFFFF0058DC5100E89F03

Active: NO

Type: OF (Extended)

Size: 29 GB

Partition 4:

=========

Hex: 000FFFFF120FFFFF00407C55F026D801

Active: NO

Type: 12

Size: 15 GB

==============================

Partitions of Disk 1:

===============

Disk ID: 00000000

Partition 1:

=========

Hex: 00020400063FFFC8810000003F9D3B00

Active: NO

Type: 06

Size: 2 GB

Last Boot: 2013-04-05 12:26

==================== End Of Log =============================

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OK, here you go......Please carefully carry out this procedure!!!!!!

Please download the attached fixlist.txt and copy it to your flashdrive.

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options. (as you did before)

Run FRST64 or FRST (which ever one you're using) and press the Fix button just once and wait.

The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

See if the computer boots normally now.

MrC

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Fixlog results:

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 11-04-2013

Ran by SYSTEM at 2013-04-11 21:16:31 Run:1

Running from H:\

==============================================

HKEY_USERS\Lindsy\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell Value deleted successfully.

C:\Users\Lindsy\AppData\Roaming\mcafee.ini moved successfully.

==== End of Fixlog ====

Yes, I am able to boot into normal mode now-- white screen is gone, everything seems to be functioning properly.

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Good, it's a good idea to check for any other malware on the system.

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

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Combofix results (I tried to follow the directions for disabling McAfee, but no matter what I did, all it would show me was a screen to buy a new subscription- there were no options to exit it or take any other actions)

ComboFix 13-04-11.01 - Lindsy 04/11/2013 22:33:14.1.4 - x64

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8106.6617 [GMT -4:00]

Running from: c:\users\Lindsy\Desktop\ComboFix.exe

AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}

FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}

SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {16C7C823-5972-5907-58FA-0004E2F9422F}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

* Created a new restore point

* Resident AV is active

.

.

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

.

c:\programdata\Roaming

c:\windows\gt.exe

c:\windows\s.bat

c:\windows\version.txt

.

.

((((((((((((((((((((((((( Files Created from 2013-03-12 to 2013-04-12 )))))))))))))))))))))))))))))))

.

.

2013-04-12 03:51 . 2013-04-12 03:51 -------- d-----w- C:\FRST

2013-04-12 02:39 . 2013-04-12 02:39 -------- d-----w- c:\users\Default\AppData\Local\temp

2013-04-11 22:18 . 2013-04-11 22:18 -------- d-----w- c:\programdata\myafq

2013-03-28 18:39 . 2013-02-12 04:12 19968 ----a-w- c:\windows\system32\drivers\usb8023.sys

2013-03-17 18:25 . 2013-03-17 18:25 -------- d-----w- c:\program files\Microsoft Silverlight

2013-03-17 18:25 . 2013-03-17 18:25 -------- d-----w- c:\program files (x86)\Microsoft Silverlight

.

.

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2013-03-12 20:56 . 2012-10-28 18:13 73432 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl

2013-03-12 20:56 . 2012-10-28 18:13 693976 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe

2013-02-12 05:45 . 2013-03-16 19:31 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll

2013-02-12 05:45 . 2013-03-16 19:31 350208 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll

2013-02-12 05:45 . 2013-03-16 19:31 308736 ----a-w- c:\windows\apppatch\AppPatch64\AcGenral.dll

2013-02-12 05:45 . 2013-03-16 19:31 111104 ----a-w- c:\windows\apppatch\AppPatch64\acspecfc.dll

2013-02-12 04:48 . 2013-03-16 19:31 474112 ----a-w- c:\windows\apppatch\AcSpecfc.dll

2013-02-12 04:48 . 2013-03-16 19:31 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll

.

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

.

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]

"{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}"= "c:\program files (x86)\Swag_Bucks\prxtbSwag.dll" [2011-05-09 176936]

.

[HKEY_CLASSES_ROOT\clsid\{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\~\Browser Helper Objects\{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}]

2011-05-09 09:49 176936 ----a-w- c:\program files (x86)\Swag_Bucks\prxtbSwag.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar]

"{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}"= "c:\program files (x86)\Swag_Bucks\prxtbSwag.dll" [2011-05-09 176936]

.

[HKEY_CLASSES_ROOT\clsid\{8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94}]

.

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"swg"="c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2012-03-03 39408]

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]

"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2012-09-12 1535112]

"YouCam Mirage"="c:\program files (x86)\Lenovo\YouCam\YCMMirage.exe" [2010-12-05 136488]

"YouCam Tray"="c:\program files (x86)\Lenovo\YouCam\YouCam.exe" [2010-12-05 224352]

"VeriFaceManager"="c:\program files (x86)\Lenovo\VeriFace\PManage.exe" [2012-03-03 329056]

"RemoteControl10"="c:\program files (x86)\Lenovo\PowerDVD10\PDVD10Serv.exe" [2010-02-03 87336]

"BDRegion"="c:\program files (x86)\Cyberlink\Shared files\brs.exe" [2011-02-24 75048]

"UpdateP2GShortCut"="c:\program files (x86)\Lenovo\Power2Go\MUITransfer\MUIStartMenu.exe" [2010-07-26 222504]

"UpdatePRCShortCut"="c:\program files\Lenovo\OneKey App\OneKey Recovery\MUITransfer\MUIStartMenu.exe" [2009-05-13 222504]

"BCSSync"="c:\program files (x86)\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]

"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-12-03 946352]

"SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe" [2012-07-03 252848]

.

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\

Bluetooth.lnk - c:\program files\Lenovo\Bluetooth Software\BTTray.exe [2011-2-15 1136928]

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]

"ConsentPromptBehaviorAdmin"= 5 (0x5)

"ConsentPromptBehaviorUser"= 3 (0x3)

"EnableUIADesktopToggle"= 0 (0x0)

.

[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]

"mixer2"=wdmaud.drv

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]

@=""

.

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]

@=""

.

R2 CLKMSVC10_3A60B698;CyberLink Product - 2012/03/03 00:19;c:\program files (x86)\Lenovo\PowerDVD10\NavFilter\kmsvc.exe [2011-02-24 241648]

R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]

R3 HipShieldK;McAfee Inc. HipShieldK;c:\windows\system32\drivers\HipShieldK.sys [2012-04-20 196440]

R3 McAWFwk;McAfee Activation Service;c:\progra~1\mcafee\msc\mcawfwk.exe [2011-01-28 225216]

R3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2012-07-17 106112]

R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [2011-07-27 340240]

R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-21 59392]

R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-21 31232]

R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2012-09-04 1255736]

R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\DRIVERS\wdcsam64.sys [2008-05-06 14464]

R3 wsvd;wsvd;c:\windows\system32\DRIVERS\wsvd.sys [2009-07-21 121840]

R4 McOobeSv;McAfee OOBE Service;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [2012-08-31 201304]

R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-22 57184]

S0 fbfmon;fbfmon;c:\windows\system32\drivers\fbfmon.sys [2012-03-03 57952]

S0 LHDmgr;LHDmgr;c:\windows\System32\DRIVERS\LhdX64.sys [2012-03-03 39008]

S0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2012-07-17 335784]

S1 BPntDrv;BPntDrv;c:\windows\system32\drivers\BPntDrv.sys [2012-03-03 13408]

S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-08-31 201304]

S2 McMPFSvc;McAfee Personal Firewall Service;c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe [2012-08-31 201304]

S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\Common Files\mcafee\McSvcHost\McSvHost.exe [2012-08-31 201304]

S2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\\mfefire.exe [2012-07-17 218320]

S2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2012-07-17 177144]

S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-12-20 2656280]

S3 ACPIVPC;Lenovo Virtual Power Controller Driver;c:\windows\system32\DRIVERS\AcpiVpc.sys [2012-03-03 29792]

S3 BTWAMPFL;BTWAMPFL;c:\windows\system32\DRIVERS\btwampfl.sys [2011-02-15 349736]

S3 btwl2cap;Bluetooth L2CAP Service;c:\windows\system32\DRIVERS\btwl2cap.sys [2011-02-15 39464]

S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2012-07-17 69672]

S3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\DRIVERS\clwvd.sys [2010-12-05 31088]

S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys [2010-10-14 317440]

S3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2012-07-17 513456]

S3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUVStor.sys [2010-11-30 307304]

S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [2010-05-31 333928]

S3 S6000KNT;S6000KNT_WebCam Driver;c:\windows\system32\Drivers\S6000KNT.sys [2010-12-23 3293272]

S3 wdkmd;Intel WiDi KMD;c:\windows\system32\DRIVERS\WDKMD.sys [2010-12-01 42392]

.

.

--- Other Services/Drivers In Memory ---

.

*Deregistered* - CLKMDRV10_3A60B698

*Deregistered* - mfeavfk01

.

Contents of the 'Scheduled Tasks' folder

.

2013-04-11 c:\windows\Tasks\Adobe Flash Player Updater.job

- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-10-28 20:56]

.

2013-04-12 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-03 00:28]

.

2013-04-12 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2012-03-03 00:28]

.

.

--------- X64 Entries -----------

.

.

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\VeriFace Enc]

@="{771C7324-DA80-49D3-8017-753B0AF60951}"

[HKEY_CLASSES_ROOT\CLSID\{771C7324-DA80-49D3-8017-753B0AF60951}]

2012-03-03 00:15 1502720 ----a-w- c:\windows\System32\IcnOvrly.dll

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-03-29 167960]

"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2011-03-29 391704]

"Persistence"="c:\windows\system32\igfxpers.exe" [2011-03-29 418840]

"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2011-11-14 13353064]

"IntelPAN"="c:\program files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" [2011-07-27 1935120]

"Lenovo EE Boot Optimizer"="c:\program files (x86)\Lenovo\Boot Optimizer\PopWnd.exe" [2012-03-03 114688]

"OnekeyStudio"="c:\program files (x86)\Lenovo\Onekey Theater\OnekeyStudio.exe" [2012-03-03 789920]

"UpdatePRCShortCut"="c:\program files\Lenovo\OneKey App\OneKey Recovery\MUITransfer\MUIStartMenu.exe" [2009-05-13 222504]

"Energy Management"="c:\program files (x86)\Lenovo\Energy Management\Energy Management.exe" [2012-03-03 9769888]

"EnergyUtility"="c:\program files (x86)\Lenovo\Energy Management\Utility.exe" [2012-03-03 5908928]

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=LENN&bmod=LENN

uLocal Page = c:\windows\system32\blank.htm

mStart Page = hxxp://lenovo.msn.com

mLocal Page = c:\windows\SysWOW64\blank.htm

IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105

IE: Send image to &Bluetooth Device... - c:\program files\Lenovo\Bluetooth Software\btsendto_ie_ctx.htm

IE: Send page to &Bluetooth Device... - c:\program files\Lenovo\Bluetooth Software\btsendto_ie.htm

TCP: DhcpNameServer = 192.168.1.1 71.252.0.12

.

- - - - ORPHANS REMOVED - - - -

.

Toolbar-Locked - (no file)

Wow6432Node-HKLM-Run-S6000Mnt - S6000Rmv.dll

Toolbar-Locked - (no file)

WebBrowser-{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94} - (no file)

HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe

AddRemove-4026516097.reader.ebooks2.scholastic.com - c:\program files (x86)\Microsoft Silverlight\4.1.10329.0\Silverlight.Configuration.exe

.

.

.

--------------------- LOCKED REGISTRY KEYS ---------------------

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_11_6_602_180_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="FlashBroker"

"LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe,-101"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]

"Enabled"=dword:00000001

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]

@="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_6_602_180_ActiveX.exe"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Shockwave Flash Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]

@="0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]

@="ShockwaveFlash.ShockwaveFlash.11"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="ShockwaveFlash.ShockwaveFlash"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]

@Denied: (A 2) (Everyone)

@="Macromedia Flash Factory Object"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]

@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx"

"ThreadingModel"="Apartment"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]

@="FlashFactory.FlashFactory.1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]

@="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_6_602_180.ocx, 1"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]

@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]

@="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]

@="FlashFactory.FlashFactory"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]

@Denied: (A 2) (Everyone)

@="IFlashBroker5"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]

@="{00020424-0000-0000-C000-000000000046}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]

@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

"Version"="1.0"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]

"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,

00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]

@Denied: (A) (Everyone)

"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]

@Denied: (A) (Everyone)

.

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]

"Key"="ActionsPane3"

"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"

.

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]

@Denied: (Full) (Everyone)

.

Completion time: 2013-04-11 22:41:03

ComboFix-quarantined-files.txt 2013-04-12 02:41

.

Pre-Run: 606,163,992,576 bytes free

Post-Run: 606,420,729,856 bytes free

.

- - End Of File - - FB0AAF50F5F0CA1CFEE4B2177162D176

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Do you know what this folder is for:

c:\programdata\myafq

------------------------

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

  1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
  2. Now click on the Search tab.
  3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Note:

Please look over what was found......especially any folders, we're going to permanently delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

If you see AVG Secure Search being targeted for deletion, Here's Why and Here. You can always Reinstall it.

Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.

You can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:

/DisableAskDetection - This option disables Ask Toolbar detection.

MrC (be back in the AM)

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No, I don't know what the "myafq" folder is for. But I navigated to it, and it's empty.

AdwCleaner results below:

# AdwCleaner v2.200 - Logfile created 04/11/2013 at 23:27:13

# Updated 02/04/2013 by Xplode

# Operating system : Windows 7 Home Premium Service Pack 1 (64 bits)

# User : Lindsy - LINDSY-PC

# Boot Mode : Normal

# Running from : C:\Users\Lindsy\Desktop\adwcleaner.exe

# Option [search]

***** [services] *****

***** [Files / Folders] *****

Folder Found : C:\Program Files (x86)\Conduit

Folder Found : C:\Program Files (x86)\Swag_Bucks

Folder Found : C:\ProgramData\APN

Folder Found : C:\ProgramData\Partner

Folder Found : C:\Users\Lindsy\AppData\Local\Conduit

Folder Found : C:\Users\Lindsy\AppData\LocalLow\Conduit

Folder Found : C:\Users\Lindsy\AppData\LocalLow\Swag_Bucks

***** [Registry] *****

Key Found : HKCU\Software\AppDataLow\Software\Conduit

Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Found : HKCU\Software\AppDataLow\Software\SmartBar

Key Found : HKCU\Software\AppDataLow\Software\Swag_Bucks

Key Found : HKCU\Software\AppDataLow\Toolbar

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{85675E8E-5807-456E-8005-29ECDFB5AA98}

Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}

Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT2260173

Key Found : HKLM\Software\Conduit

Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{85675E8E-5807-456E-8005-29ECDFB5AA98}

Key Found : HKLM\Software\Swag_Bucks

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{85675E8E-5807-456E-8005-29ECDFB5AA98}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}

Key Found : HKLM\SOFTWARE\Wow6432Node\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{34651431-A6D2-4BC5-90A6-A628432A4653}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EB1B001C-BF10-41FD-BF64-7203E4F0EF35}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}

Key Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Swag_Bucks Toolbar

Value Found : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}]

Value Found : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}]

Value Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}]

Value Found : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{8BDEA9D6-6F62-45EB-8EE9-8A81AF0D2F94}]

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16470

[OK] Registry is clean.

*************************

AdwCleaner[R1].txt - [3056 octets] - [11/04/2013 23:27:13]

########## EOF - C:\AdwCleaner[R1].txt - [3116 octets] ##########

The only files/folders that I would question removing are the ones related to Swagbucks. My wife uses this as her primary search engine, and as far as I know, it has never caused any issues. Other than those, nothing in the results jumps out at me.

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The only files/folders that I would question removing are the ones related to Swagbucks. My wife uses this as her primary search engine, and as far as I know, it has never caused any issues. Other than those, nothing in the results jumps out at me.

OK, if we delete it, can you re-install it without a problem??

​I can exclude it in the fix. MrC

Swagbucks:

http://www.systemlookup.com/CLSID/64504-tbSwag_dll_tbSwa0_dll_tbSwa1_dll_tbSwa2_dll_prxtbSwag_dll_prxtbSwa0_dll_prxtbSwa1_dll_m_prxtbSwa2_dll_prxtbSwa3_dll.html

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Some adware found....lets clear it out.....

  1. Please re-run AdwCleaner
  2. Click on Delete button.
  3. Confirm each time with OK if asked.
  4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!

MrC

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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