Does this make sense to anyone?

[PICKETT]

Hello,

I'm trying to help a friend fix his PC that was hit with Malware. The only thing that seems to be affected by the trojan is internet access: when you click on internet explorer, all that happens is the infamous eternal hourglass, not even "This page cannot be displayed," just nothing. I can retrieve and send email no problem. ???

After running MBAM, first scan picked up "trojan.BHO"

After reading through some of the threads here, I D/L HijackThis and scanned. The results showed 5 items that started with BHO which I thought were related to the found trojan so I checked them and removed them, then scanned again with MBAM and it was clean. I then could access the internet. I thought the problem was solved however, it came back. I again have no internet but can get email. I even tried your suggestion to D/L and install Avira AntiVirus but can't update it without internet access. I have ESET NOD32 installed and running on the machine and it doesn't detect anything.

Anyone have any ideas what I could try next?

Listed below is the MBAM and HijackThis logfiles compiled after removing the 5 "BHO" file appearances in HijackThis:

Malwarebytes' Anti-Malware 1.34

Database version: 1829

Windows 5.1.2600 Service Pack 3

3/9/2009 9:57:16 PM

mbam-log-2009-03-09 (21-57-16).txt

Scan type: Quick Scan

Objects scanned: 67731

Time elapsed: 1 minute(s), 0 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:06:04 PM, on 3/9/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

C:\Program Files\Dell Network Assistant\hnm_svc.exe

C:\Program Files\LogMeIn\x86\RaMaint.exe

C:\Program Files\LogMeIn\x86\LogMeIn.exe

C:\Program Files\LogMeIn\x86\LMIGuardian.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\WINDOWS\system32\igfxtray.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe

C:\Program Files\LogMeIn\x86\LogMeInSystray.exe

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Genie-Soft\GBMPro8\GBMAgent.exe

C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Skype\Phone\Skype.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\LogMeIn\x86\LMIGuardian.exe

C:\Program Files\interwise\participant\pull.exe

C:\Program Files\ACT\SideACT.exe

C:\Program Files\Skype\Plugin Manager\skypePM.exe

C:\Program Files\Java\jre1.6.0_07\bin\jucheck.exe

C:\WINDOWS\explorer.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe

C:\Program Files\Avira\AntiVir PersonalEdition Classic\update.exe

C:\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3080125

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.v2020-sai.com/default.aspx

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = partnerpage.google.com/smallbiz.dell.com/en_us?hl=en&client=dell-usuk&channel=us-smb&ibd=3080125

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice

O4 - HKLM\..\Run: [LogMeIn GUI] "C:\Program Files\LogMeIn\x86\LogMeInSystray.exe"

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [GBMPro8Agent] C:\Genie-Soft\GBMPro8\GBMAgent.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min

O4 - HKCU\..\Run: [DellAutomatedPCTuneUp] "C:\Program Files\DellAutomatedPCTuneUp\PTAgnt.exe" /startup

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized

O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [GBMPro8Agent] C:\Genie-Soft\GBMPro8\GBMAgent.exe

O4 - HKUS\S-1-5-19\..\Run: [zuzorefoka] Rundll32.exe "C:\WINDOWS\system32\mopidozu.dll",s (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [zuzorefoka] Rundll32.exe "C:\WINDOWS\system32\mopidozu.dll",s (User 'NETWORK SERVICE')

O4 - Global Startup: Push Client.LNK = C:\Program Files\interwise\participant\pull.exe

O4 - Global Startup: SideACT!.lnk = C:\Program Files\ACT\SideACT.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll (file missing)

O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {11865A2A-649F-4FA1-8B99-B97DF8070B7C} (IWSystemchecks Control) - http://aigsunamerica.interwise.com/aigsuna...ystemchecks.cab

O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...lscbase6662.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1202600359875

O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://eval.webex.com/client/T26L/training/ieatgpc.cab

O18 - Protocol hijack: flowto - {C7101FB0-28FB-11D5-883A-204C4F4F5021}

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O20 - AppInit_DLLs: C:\WINDOWS\system32\yebokafe.dll rsscpn.dll ztyfpe.dll,C:\WINDOWS\System32\ctl3d323232.dll,C:\WINDOWS\System32\ctl3d323232.dll

O20 - Winlogon Notify: 6c9fb07e509 - C:\WINDOWS\System32\ctl3d323232.dll (file missing)

O20 - Winlogon Notify: hgGyyvtS - C:\WINDOWS\

O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe

O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe

O23 - Service: DellAMBrokerService - Unknown owner - C:\Program Files\DellAutomatedPCTuneUp\brkrsvc.exe

O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe

O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: Advanced Networking Service (hnmsvc) - SingleClick Systems - C:\Program Files\Dell Network Assistant\hnm_svc.exe

O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe

O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--

End of file - 8256 bytes

[PICKETT]

Would anyone think it not a good idea to try System Restore to a point earlier than the infection?

[PICKETT]

I don't want to do the System Restore if it's going to mess up the system more. Is that possible?

[AdvancedSetup]

Not necessarily MORE, but could put it back to a state where there were more infection is possible.

Please run the following tool.

Please visit this webpage for instructions for downloading ComboFix to your

DESKTOP

:

how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run

ComboFix.exe

on your DESKTOP and not from any other folder.

Also,

DO NOT

click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

ComboFix.exe

ComboFix.exe

ComboFix.exe

Note:

The

Windows Recovery Console

will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Click
  Yes
  to allow ComboFix to continue scanning for malware.
  
  
• When the tool is finished, it will produce a report for you.
  
  
• Please post the
  C:\ComboFix.txt
  along with a
  new HijackThis log
  so we may continue cleaning the system.
  
  

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.