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Laptop Problems after Windows Update


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My laptop has been having problems ever since I last ran the Windows Update a few days ago. The problems I have been having:

  • Loss of wireless internet connection, cannot be found or fixed. (I am currently using an ethernet cable to log on)
  • Laptop freezes and crashes more frequently.
  • Takes more than a few minutes to load laptop and occassionally my laptop just stays on a black screen without ever completely loading. It does not shut down or anything, just a black screen until force shutdown.

I have tried a something to hopefully fix these problems. I have had the loss of wireless internet a few times before after installing the Windows Updates, but this time I have had no luck getting the program for the wireless internet to work again. I tried a Restore point to before the Windows Update was installed, but this just made my laptop run slow, freeze and crash, and no wireless internet connection. I have also tried reinstalling the wireless program with software from the Realtek website, but nothing is working.

I am at a loss.

Any help would be greatly appreciated.

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Hello and :welcome:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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You are quite welcome, I appreciate the follow-up to let me know everything is working well for you.

If you have any other questions or issues arise in the future please do not hesitate to create a new topic describing your issue in detail. A friendly forum helper will be glad to assist you.

Thank you very much! :)

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