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L À Fß þÎ]™[þÆ +%kþÆ qj¢cþÆ N ) PàOÐ ê:i¢Ø +00 /D:\ N 1 b5ˆf Windows 8 ï¾b5RZb5ˆf& {& W i n d o w s R 1 b5µf System32 : ï¾b5SZb5µf& ±' S y s t e m 3 2 Z 2 N b5°M notepad.exe @ ï¾b5 Fb5ÝT& CW n o t e p a d . e x e T 3 S ”×€ TestOS D:\Windows\System32\notepad.exe ) @ % S y s t e m R o o t % \ s y s t e m 3 2 \ S h e l l 3 2 . d l l , - 2 2 5 6 3 7 . . \ . . \ . . \ . . \ . . \ . . \ . . \ . . \ . . \ W i n d o w s \ S y s t e m 3 2 \ n o t e p a d . e x e % H O M E D R I V E % % H O M E P A T H % ! % S y s t e m R o o t % \ s y s t e m 3 2 \ n o t e p a d . e x e %SystemRoot%\system32\notepad.exe % S y s t e m R o o t % \ s y s t e m 3 2 \ n o t e p a d . e x e % Í wNÁç]N·D.±®Q˜·Í ` X lh-orda1q92i4v4 ¾5‰Ÿ¸D›þ´'-<Ì ˜S:pjÛˆ| "¾5‰Ÿ¸D›þ´'-<Ì ˜S:pjÛˆ| " all going alot smoother runs faster clearer unistaller didnt find the java but seems like nothing is wrong or ever was...?????

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i thought it was what you asked for i have no clue i may have screwed up its sooooo possible but i thought it was what you asked for . should I follow the last set of instuctions and try again??? sorry man i do really really appreciate you. also every thing seemed on the right track 2 days ago since its slow starting very slow.. shut itself down and would not restart until it was ready [i swear] and i thought it was the battery as it happened before but i know for fact now it wasnt. its weired like its thinking before it goes to a site. im weird i know. let me know

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Malwarebytes Anti-Malware


Database version: v2013.03.14.04

Windows Vista Service Pack 2 x86 NTFS

Internet Explorer 9.0.8112.16421

SWE :: SWE-PC [administrator]

3/16/2013 2:07:59 PM

mbam-log-2013-03-16 (14-07-59).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 245317

Time elapsed: 7 minute(s), 22 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)


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Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 2:39:50 PM, on 3/16/2013

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v9.00 (9.00.8112.16470)

Boot mode: Normal

Running processes:





C:\Program Files\AVG\AVG2013\avgui.exe

C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE

C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesApp32.exe


C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Users\SWE\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2IZFFOAO\HijackThis.exe

C:\Users\SWE\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KNWNL6I9\HijackThis (1).exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL

O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll

O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe

O4 - HKLM\..\Run: [skytel] Skytel.exe

O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY

O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000

O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics

O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Jewelry%20Secret%20-%20Mystery%20Stones/Images/stg_drm.ocx

O16 - DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} (iNotes6 Class) - https://mail111a.urscorp.com/iNotes6W.cab

O16 - DPF: {7758D9E1-B6E9-451A-A1DE-621F81940FB9} (Pspwctl Control) - https://thesourse.urscorp.com/domcfg.nsf/pspwctl.cab

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)

O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe

O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe

O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe

O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgfws.exe

O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgidsagent.exe

O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgwdsvc.exe

O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: AVG PC TuneUp Service (TuneUp.UtilitiesSvc) - AVG - C:\Program Files\AVG\AVG PC TuneUp\TuneUpUtilitiesService32.exe

O23 - Service: vToolbarUpdater14.2.0 - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\14.2.0\ToolbarUpdater.exe


End of file - 6050 bytes

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these are copys of last two i see the difference but please dont ask where or how this i would not of known the difference i am still trying to get highjack this onto to desktop so i can run this as as administrater ...

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]i am confused i know i do it to myself as you make it easy to follow should i start at beginning 1. unistall programs [revo uninstaller] 2.update adobe reader 3.clear temporeary files 4. run scan with malware [mbam] 5 hijack this. and send copies of the last twos results... so what do i do now .. sorry did i say you great hero?

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<meta http-equiv="refresh" content="5;


Download HiJackThis from SourceForge.net /*global unescape, window, console,

jQuery, $, net, SF, COMSCORE, DD_belatedPNG */ // Setup our namespace if

(!window.SF) { window.SF = {}; } if (!window.net) { window.net = {}; } if

(!window.net.sf) { window.net.sf = {}; } SF.cdn = 'http://a.fsdn.com/con';

SF.deploy_time = '1363217993'; SF.adblock = true; var immersion_adcode = ""; var

_gaq = _gaq || []; _gaq.push(['1._setAccount', 'UA-32013-6']);

_gaq.push(['2._setAccount', 'UA-36130941-1']); _gaq.push(['_setAccount',

'UA-36130941-1']); _gaq.push(['1._trackPageview']);

_gaq.push(['2._trackPageview']); (function() { var ga =

document.createElement('script'); ga.type = 'text/javascript'; ga.async = true;

ga.src = ('https:' === document.location.protocol ? 'https://ssl' :

'http://www') + '.google-analytics.com/ga.js'; var s =

document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s);

})(); if ('p77_immersion'.indexOf('immersion') > 0) { document.write('<div

id="p77_immersion" class="ad immersion"><script type="text/javascript"


} else if (!immersion_adcode) { document.write('<iframe id="bookend_right"

height="0" class="ad "


seamless frameborder="0" scrolling="no"></iframe>'); }

if ('p83_medrec'.indexOf('immersion') > 0) { document.write('<div

id="p83_medrec" class="ad medrec"><script type="text/javascript"


} else if (!immersion_adcode) { document.write('<iframe id="p86_featureddl"

height="250" class="ad medrec"


seamless frameborder="0" scrolling="no"></iframe>'); }<p><em>if ('p71_text'.indexOf('immersion') > 0) { document.write('<div id="p71_text"

class="ad text"><script type="text/javascript"


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  • Staff


you did a great job - we posted at the same time and I did not see the last report

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional

These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [skytel] Skytel.exe
      O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE

[*] Close all open windows and browsers/email, etc...

[*] Click on the "Fix Checked" button

[*] When completed, close the application.

  • NOTE**You can research each of those lines
>here< and see if you want to keep them or not
just copy the name between the brackets and paste into the search space
O4 - HKLM\..\Run: [IntelliPoint]

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start

    [*]When asked, allow the add/on to be installed

    • Click Start

    [*]Make sure that the option Remove found threats is unticked

    [*]Click on Advanced Settings, ensure the options

    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

    [*]Click Scan

    [*]wait for the virus definitions to be downloaded

    [*]Wait for the scan to finish

When the scan is complete

  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found

  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here


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dang dude i hate this i have run this dang eset scan 4 times im ashamed to say it. i cant seem to figure out how tooget this to text and onto desktop. i know im loseing its got to be that easy but dang if i can do it right now.. just wanted you to know.

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you know it didnt huh? grins im doing it again...ty again for your patience not to mention your know how i am grateful....

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did i just read that right this time that if there were none to tell you that did you need me to send a copy if its clean i am doing it anyway god im so duh sometimes

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it is clean for sure as i ran it again just in case i could send you the report if you neeeded it. all seems well except i have no java or at least i cant find it. also the updatyes windows printer ect my husbands games cant find it i get this error message that the windows installer ? is messed up or not installed properly. do you know what i should do? of course you know .. but after all of the removal stuff seems a trivial question ..

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  • Staff

Hello loransue

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.

:Why we need to remove some of our tools:

  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.
    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.


Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

About Java

  • During the cleaning process if I found that Java was installed I asked for it to be uninstalled, Many home users will not miss it. If you use OpenOffice, play online games or use business applications which require Java, Then you need to install the latest version and make sure to disable it in your web browsers.
    If an application or website requires it, you should receive a notification indicating that when you attempt to launch that application or access that website.
    Link to download latest version. -
install Java
How to disable java in your web browsers - Disable Java

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls
CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner
Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
    Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article

Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum


There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.


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i am so glad you are still with me here.. i will take care of the tools. i truely think that is a great idea as i dont need someone thinking they may be helping me out and even know that these tools you are tuff and they worked on the here and now.. tomarrow whole nother enchilada. so i will have that back to you moring time. i have some questions cant seem to think of them now but will get them together by tomarroow. i think im going to have withdrawals? ty tyt ty Yes I am Going to buy the malware bytes protection ialso tomarrow so i will be asking how i get this faker avg off of here!!!! grins

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hi gringo, just fyi i removed the combo fixer ? also ran the oldtimer program and as far as i can tell they are all gone. vanished just as you said . do i need to keep and of the reports that i sent you.. i have quite a few well you know. they are pretty much gibberish to me. altho i know what they are and not likely to forget anytime soon. still gibberish... my windows installer/unistaller? seems to have vanished also im not sure when that happened i am only concerned because the backup and restore hasnt been able to do its thing for some time also my windows updates have been unable to be installed.??? ichecked with microsofts support and found others with the same thing but these where forums 2011 no answers then and i am hoping you may be able to send me in the right direction? the Message was

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  • Staff

Download Windows Repair (all in one) from here.

Install the program then run

Go to step 3 and allow it to run SFC


On the start repairs tab click start


Select the following items and tick restart system when finished

Reset Registry Permissions

Reset File Permissions

Register System Files

Repair WMI

Repair Windows Firewall

Repair Internet Explorer

Repair Hosts File

Remove Policies Set By Infections

Repair Missing Start menu Icons

Repair Icons

Repair Winsock & DNS Cache

Remove Temp Files

Repair Proxy Settings

Unhide Non System Files

Repair Windows Updates

Set windows Services To Default

Repair MSI (windows Installer)

Repair File Associations

Repair windows Safe mode

After that come back and tell me if that has made a difference.


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hi gringo i ran the tweaker bundle mirosoft reair? it still didnt get the installer in but however im not worried for that right now. i was just reading some of the suggested safety articles you had said to read very informing ty. then just surfing around useing it so to let you know how its doing as requested. all seemed good but the longer on here i started noticeing the pause it seemed go thru before we started this i define it like its thinking before it brings any thing up. so when i signed off i noticed that we have two chromme icons where if any we should only be one. i know we do ar have used google earth and that icons been on here forever. the problem is that i clicked on to the chrome and when it came up in the search i guess it says delta 100000000 something and it wont go away... so i googled it and it came up delta searh virus i dont know what the heck been done on here to bring something else????? sorry i hope weve cleared that off too after all of that could it be still there from before or have i done something ?

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  • Staff

Hello loransue

We need to reset Chrome back to defaults to completely clear out what is going on.

We can keep the bookmarks by exporting them - Export Bookmarks

Then I need you to go Google Sync and sign into your account

scroll down untill you see the "Stop and Clear" button and click on button

At the prompt click on "Ok"

Now we need to uninstall chrome

I want you to uninstall Chrome and if asked about user data or settings then remove this also

restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome

After you have Chrome reinstalled please check things out and let me know how it is doing.


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i dont think we have a crome acc.. hubby says no he dont and i dont remember if ever but i kniow we have no bookmarks or anyyhing.shall i do it the same way cause theres nothing on crome that i need or want so let me know and im on it... ty

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