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IE closes on its own when I try to go to any website

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You did not need to repost the last set of logs. Mis-understanding there.

Get > Save > then run the Zone Alarm cleanup tool from >>here<<

After that completes, then Logoff and Restart Windows fresh.

Task 2

Disable CD-ROM Emulation Software:

Please download the following tool DeFogger to your desktop.

◦Double click DeFogger to run the tool.

◦The application window will appear

◦Click the Disable button to disable your CD Emulation drivers.

◦Click Yes to continue

◦A 'Finished!' message will appear

◦Click OK

◦DeFogger will now ask to reboot the machine - click OK

◦IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

◦Do not re-enable these drivers until otherwise instructed.

Task 3

Download TFC by OldTimer to your desktop

  • Please double-click TFC.exe to run it. (Note: If you are running on Vista or Windows 7, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • IF prompted to Reboot, reply "Yes".

Task 4

Go to Start > Run

Type in exactly

iexplore.exe -extoff

& Press Enter. Note that single space after exe ....and the minus symbol before extoff

That should start Internet Explorer in safe mode of IE {sometimes referred to as NOaddon mode }

Then using IE, do what is listed in this MS article

Fix Internet Explorer issues to make IE fast, safe and stable


Task 5

To de-install Flash Player

Use Programs and Features (Windows 7 & Vista) or Add-or-Remove Programs (Windows XP) to de-install older versions of Flash Player.

For stubborn cases,

Download and save the Flash Player uninstaller >> uninstall Flash Player for 32-bit Windows<<

If you have Windows 64-bit, use this Flash Player uninstaller >> uninstall Flash Player for 64-bit Windows<<

Close all browsers and instant messenger (IM) programs.

Run the uninstaller.

To get latest Flash Player

Go to http://www.adobe.com/go/getflash

and get the latest Flash Player

Un-Check any checkbox for Google Chrome, or McAfee Security Scan Plus, or any other widget or toolbar or add-on!!!

Reference: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system


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I have ran Defogger and uninstalled Flash 10.

However I cannot go to the Microsoft web site to do Task 4 since as soon as I try to go to the web site the browser closes on its, i.e., the same problem I had before.


Do as much as possible of any other steps you did not complete. Do what you can. Move on.

My thinking at this time, is that the lefover crud from ZA is blocking things.

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Did you enter the entire command line, as I listed earlier? to get into safe mode of IE?

I need some decent detail in a situation like this, please.

Get and Save the Memtest86 memory test tool


Run thorough tests on your RAM. Let me know the result.

Bad or marginal RAM memory "may" be one possible cause of IE browser crashing.

Another, might be an environment lacking in adequate ventilation. Be sure your system is not overheating.

That there is plenty of space for air circulation.

IF Ram turns out to be OK and not the cause, then running XP CHKDSK would be a good idea.

Make sure you are logged in with a login-account that has administrator rights.

From Start menu, select Command prompt {or from RUN menu, type

CMD <enter>)

and then type in the command-prompt window


and press OK or ENTER to start it. NOTE: there is one space before and after the forward slash.

That would get System File Checker running, and recheck your versions of Windows system files

You may refer to these MS artciles

Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

Description of the Windows File Protection feature

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Yes I believe I oped the IE in safe mode via the command mentioned. It launches with a default home page as blank. It gives me the option to go to the previous session or home page. Either option I select as it tries to go to the web site (Google is my home page) the browser closes. I also noticed Windows media player doesn't work either, I try to launch it but it won't launch.

I will try the memtest mentioned next.

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As to Internet Explorer, once it started -that- was a success. You had had it up and running.

While there, you can have typed a website address { URL} to get to where I needed you to go. By using the Address bar.

Go to Start > Run

Type in exactly

iexplore.exe -extoff

& Press Enter. Note that single space after exe ....and the minus symbol before extoff

That should start Internet Explorer in safe mode of IE

Press ALT-key+D key to get to address bar

Enter http://support.microsoft.com/kb/923737

Using Internet Explorer browser (only!) go to http://support.microsoft.com/kb/923737

[ignore any DOES NOT APPLY warning as well as the APPLIES TO section],

run the Fix It and then reboot.

Tip: For optimal results, enable the Delete personal settings option.

While in IE, press Shift+CTRL+Delete keys and delete temporary internet cache files.

On MEMtest

See the how to on creating a boot disc http://www.memtest86.com/technical.htm

If you need CD buring software & do not have one, get Imgburn


As to Media player, that will have to be addressed later, separatly.

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