Windows Update Issues

[sc2racing]

Hi,

I have spent many hours trying to fix my Toshiba running Windows 7. I had a vrius I was able to remove using MalwareBytes and HouseCall. Since then I have had a lot of problems with windows running correctly including Windows Update giving me different errors. I have figured out that I don't have BITS installed in Service.msc and any effort on my part to install it has failed. I welcome any help to get my computer back to normal. Thanks,

mbam-check result log version: 2.0.0.1000

Malwarebytes Version: REG_SZ 1.70.0.1100

Date Log Created: 03/10/13

Time Log Created: 01:16:58

User Account type: Administrator

64 bit Operating System

Product Name: REG_SZ Windows 7 Home Premium

Current Build Number: 7600

Current Version Number: 6.1

Current CSDVersion:

Proxy Status: No proxy is Set

Proxy Server:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\

ProxyServer REG_SZ proxy.cendant.com:8080

Proxy Override:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\

ProxyOverride REG_SZ <local>

LAN Settings:

=============

only 'Automatically detect settings' is selected

SystemPartition:

================

HKEY_LOCAL_MACHINE\SYSTEM\Setup\

SystemPartition REG_SZ \Device\HarddiskVolume1

Balloon Tips Status:

====================

Enabled

Time Format Settings:

=====================

Should be:

h:mm:ss tt

AM

PM

:

Currently:

REG_SZ h:mm:ss tt

REG_SZ AM

REG_SZ PM

REG_SZ :

Language and Regional Settings:

===============================

ACP: Language is English (United States)

MACCP: Language is English (United States)

OEMCP: Language is English (United States)

Startup Folders for Error_Expanding_Variables Check:

====================================================

All Users Startup Folder Exists.

Current User's Startup Folder Exists.

Terminal Services Status for (null) entries in PM logs and GetUserToken errors:

===============================================================================

TERMService:

==============

Type : 32

State : 1 (The service is not running.) (State is stopped)

WIN32_EXIT_CODE : 1077

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

TermService Start is set to: 3 (Manual Startup)

Compatibility Flag Settings (Any MBAM file listings should be removed):

=======================================================================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

C:\ProgramData\Best Buy pc app\ClickOnceUninstaller.exeREG_SZ VISTARTM

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\appCompatFlags\Layers

SIGN.MEDIA=22AF134C SETUP.EXE REG_SZ WIN98 640X480

SIGN.MEDIA=22AF134C AUTORUN.EXEREG_SZ WIN98 256COLOR 640X480

SIGN.MEDIA=3FD0 bowep\disk1\SETUP.EXEREG_SZ WINXPSP3

SIGN.MEDIA=34C32A0 SIMTOWER\SIMTOWER.EXEREG_SZ WINXPSP3

SIGN.MEDIA=399E0B SETUP.EXE REG_SZ WINXPSP3

Malwarebytes Anti-Malware Shell Extension Block Check:

======================================================

MBAM Startup Entries:

=====================

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce

Service and Driver Status:

==========================

<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMProtector

<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMService

<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMScheduler

<--CAN NOT OPEN SC_HANDLE, SERVICE IS NOT RUNNING FOR: MBAMChameleon

MBAMProtector Registry Values:

==============================

MBAMService Registry Values:

============================

MBAMScheduler Registry Values:

==============================

MBAM DLL's and Runtime Files:

=============================

HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid

(Default): REG_SZ vbAccelerator Grid Control

HKEY_CLASSES_ROOT\vbAcceleratorSGrid6.vbalGrid\Clsid

(Default): REG_SZ {C5DA1F2B-B2BF-4DFC-BC9A-439133543A67}

HKEY_CLASSES_ROOT\SSubTimer6.GSubclass

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\SSubTimer6.GSubclass\Clsid

(Default): REG_SZ {71A27032-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\SSubTimer6.CTimer

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\SSubTimer6.CTimer\Clsid

(Default): REG_SZ {71A27034-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\SSubTimer6.ISubclass

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\SSubTimer6.ISubclass\Clsid

(Default): REG_SZ {71A2702F-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.ISubclass

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A2702F-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\ssubtmr6.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.GSubclass

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27032-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Implemented Categories\{40FC6ED5-2438-11CF-A3DB-080036F12502}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\InprocServer32

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\ssubtmr6.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\ProgID

(Default): REG_SZ SSubTimer6.CTimer

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\Programmable

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{71A27034-C7D8-11D2-BEF8-525400DFB47A}\VERSION

(Default): REG_SZ 1.0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1

(Default): REG_SZ vbAccelerator VB6 SGrid Control 2.0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0\win32

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\vbalsgrid6.ocx

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\FLAGS

(Default): REG_SZ 2

HKEY_CLASSES_ROOT\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\HELPDIR

(Default): REG_SZ E:\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1

(Default): REG_SZ vbAccelerator VB6 SGrid Control 2.0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\0\win32

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\vbalsgrid6.ocx

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\FLAGS

(Default): REG_SZ 2

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{DE8CE233-DD83-481D-844C-C07B96589D3A}\1.1\HELPDIR

(Default): REG_SZ E:\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0

(Default): REG_SZ vbAccelerator VB6 Subclassing and Timer Assistant (with configurable message response, multi-control support + timer bug fix)

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0\win32

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\ssubtmr6.dll

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\HELPDIR

(Default): REG_SZ E:\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0

(Default): REG_SZ vbAccelerator VB6 Subclassing and Timer Assistant (with configurable message response, multi-control support + timer bug fix)

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\0\win32

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\ssubtmr6.dll

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{71A2702D-C7D8-11D2-BEF8-525400DFB47A}\1.0\HELPDIR

(Default): REG_SZ E:\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ _ISubclass

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ ISubclass

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A2702E-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ __CTimer

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}

(Default): REG_SZ CTimer

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{71A27036-C7D8-11D2-BEF8-525400DFB47A}\TypeLib

(Default): REG_SZ {71A2702D-C7D8-11D2-BEF8-525400DFB47A}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}

(Default): REG_SZ __vbalGrid

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\TypeLib

(Default): REG_SZ {DE8CE233-DD83-481D-844C-C07B96589D3A}

Version REG_SZ 1.1

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}

(Default): REG_SZ vbalGrid

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\ProxyStubClsid32

(Default): REG_SZ {00020420-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Wow6432Node\Interface\{1EDFD7DF-030D-4144-952E-9D7D86691CDB}\TypeLib

(Default): REG_SZ {DE8CE233-DD83-481D-844C-C07B96589D3A}

Version REG_SZ 1.1

MBAM Registry Settings and License Info:

========================================

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware

advancedheuristics REG_DWORD 1

downloadprogram REG_DWORD 1

hidereg REG_DWORD 0

detectp2p REG_DWORD 0

detectpum REG_DWORD 1

detectpup REG_DWORD 2

updatewarn REG_DWORD 1

updatewarndays REG_DWORD 7

useproxy REG_DWORD 0

useauthentication REG_DWORD 0

startipdisabled REG_DWORD 0

notifyinstallprogram REG_DWORD 1

InstallPath REG_SZ E:\Malwarebytes' Anti-Malware

dbdate REG_SZ Mon, 04 Mar 2013 02:15:27 GMT

dbversion REG_SZ v2013.03.04.01

programversion REG_SZ 1.70.0.1100

contextmenu REG_DWORD 1

reportthreats REG_DWORD 1

silentipmode REG_DWORD 0

trialpromptshown REG_DWORD 0

startwithwindows REG_DWORD 1

startfsdisabled REG_DWORD 0

autoquarantine REG_DWORD 1

autoquarantinenotify REG_DWORD 1

programbuild REG_SZ consumer

HKEY_CURRENT_USER\SOFTWARE\Malwarebytes' Anti-Malware

alwaysscanfiles REG_DWORD 1

alwaysscanheuristics REG_DWORD 1

alwaysscanmemory REG_DWORD 1

alwaysscanregistry REG_DWORD 1

alwaysscanstartups REG_DWORD 1

autosavelog REG_DWORD 1

openlog REG_DWORD 1

defaultscan REG_DWORD 0

terminateie REG_DWORD 0

Language REG_SZ English.lng

selectedrives REG_SZ C:\|

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Malwarebytes' Anti-Malware_is1

Inno Setup: Setup Version REG_SZ 5.5.3-dev (a)

Inno Setup: App Path REG_SZ E:\Malwarebytes' Anti-Malware

InstallLocation REG_SZ E:\Malwarebytes' Anti-Malware\

Inno Setup: Icon Group REG_SZ Malwarebytes' Anti-Malware

Inno Setup: No Icons REG_DWORD 1

Inno Setup: User REG_SZ Charlton

Inno Setup: Selected Tasks REG_DWORD 0

Inno Setup: Deselected Tasks REG_SZ desktopicon,quicklaunchicon

Inno Setup: Language REG_SZ English

DisplayName REG_SZ Malwarebytes Anti-Malware version 1.70.0.1100

DisplayIcon REG_SZ E:\Malwarebytes' Anti-Malware\mbam.exe

UninstallString REG_SZ "E:\Malwarebytes' Anti-Malware\unins000.exe"

QuietUninstallString REG_SZ "E:\Malwarebytes' Anti-Malware\unins000.exe" /SILENT

DisplayVersion REG_SZ 1.70.0.1100

Publisher REG_SZ Malwarebytes Corporation

URLInfoAbout REG_SZ http://www.malwarebytes.org

NoModify REG_DWORD 1

NoRepair REG_DWORD 1

InstallDate REG_SZ 20130224

MajorVersion REG_DWORD 1

MinorVersion REG_DWORD 70

EstimatedSize REG_DWORD 18895

Pending File Rename Operations:

================================

If any Malwarebytes Anti-Malware items are listed below, the user must reboot to complete a Malwarebytes Anti-Malware upgrade installation.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\

PendingFileRenameOperations REG_MULTI_SZ \??\C:\Users\Charlton\AppData\Local\Temp\~nsu.tmp\Au_.exe

Scheduler Queue:

================

Context Menu Entries:

=====================

HKEY_CLASSES_ROOT\AllFilesystemObjects\shellex\ContextMenuHandlers\MBAMShlExt

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\MBAMShlExt

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CLSID

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt\CurVer

(Default): REG_SZ MBAMExt.MBAMShlExt.1

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\MBAMExt.MBAMShlExt.1\CLSID

(Default): REG_SZ {57CE581A-0CB6-4266-9CA0-19364C90A0B3}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}

(Default): REG_SZ IMBAMShlExt

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\ProxyStubClsid32

(Default): REG_SZ {00020424-0000-0000-C000-000000000046}

HKEY_CLASSES_ROOT\Interface\{015FAC74-0374-494A-A02D-316D562C0FCE}\TypeLib

(Default): REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}

Version REG_SZ 1.0

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}

(Default): REG_SZ MBAMShlExt Class

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\InprocServer32

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\mbamext.dll

ThreadingModel REG_SZ Apartment

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\ProgID

(Default): REG_SZ MBAMExt.MBAMShlExt.1

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\TypeLib

(Default): REG_SZ {AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\CLSID\{57CE581A-0CB6-4266-9CA0-19364C90A0B3}\VersionIndependentProgID

(Default): REG_SZ MBAMExt.MBAMShlExt

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0

(Default): REG_SZ MBAMExt 1.0 Type Library

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win64

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\mbamext.dll

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR

(Default): REG_SZ E:\Malwarebytes' Anti-Malware

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0

(Default): REG_SZ MBAMExt 1.0 Type Library

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\0\win64

(Default): REG_SZ E:\Malwarebytes' Anti-Malware\mbamext.dll

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\FLAGS

(Default): REG_SZ 0

HKEY_CLASSES_ROOT\Wow6432Node\TypeLib\{AFF1A83B-6C83-4342-8E68-1648DE06CB65}\1.0\HELPDIR

(Default): REG_SZ E:\Malwarebytes' Anti-Malware

MBAM Drivers:

=============

C:\windows\system32\drivers\mbam.sys File Size: 24176 BYTES FileVersion: 1.60.2.0

Required Dependencies:

======================

BFE:

==============

Type : 32

State : 4 (The service is running.)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE

DisplayName REG_SZ @%SystemRoot%\system32\bfe.dll,-1001

Group REG_SZ NetworkProvider

ImagePath REG_EXPAND_SZ %systemroot%\system32\svchost.exe -k LocalServiceNoNetwork

Description REG_SZ @%SystemRoot%\system32\bfe.dll,-1002

ObjectName REG_SZ NT AUTHORITY\LocalService

ErrorControl REG_DWORD 1

Start REG_DWORD 2

Type REG_DWORD 32

DependOnService REG_MULTI_SZ RpcSs

ServiceSidType REG_DWORD 3

RequiredPrivileges REG_MULTI_SZ SeAuditPrivilege

FailureActions REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters

ServiceDll REG_EXPAND_SZ %SystemRoot%\System32\bfe.dll

ServiceDllUnloadOnStop REG_DWORD 1

ServiceMain REG_SZ BfeServiceMain

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\BootTime\Filter

{dc95b53e-01cf-4058-821d-350b3d0d4676}REG_BINARY Binary Data

{2dd96961-5757-434f-b617-34e732517c0e}REG_BINARY Binary Data

{2db25e6c-f07a-44f4-b6c8-50a330d2790b}REG_BINARY Binary Data

{c42f1cd6-3a95-4ae2-a513-793c3ae610c7}REG_BINARY Binary Data

{0c41d586-9c19-4e01-9d66-b5b98a97576e}REG_BINARY Binary Data

{12c38916-82ac-4737-8f38-b6957ffebad6}REG_BINARY Binary Data

{c970a45d-57f9-4e32-a5bd-886a9662641e}REG_BINARY Binary Data

{0c3be01b-fe70-4cc4-89dc-c07996b67e6d}REG_BINARY Binary Data

{074f7f68-ee10-428a-89d1-ba78f6c327ca}REG_BINARY Binary Data

{c016105c-eb34-4519-a5fd-5f4e4ad4d18e}REG_BINARY Binary Data

{a47525e2-725b-4888-8af1-ba5a60c04f4d}REG_BINARY Binary Data

{0ccc96a3-8c5c-45e2-b80e-7e37b16cc1ad}REG_BINARY Binary Data

{935b7f48-0ede-44dd-9bc2-e00bb635cda3}REG_BINARY Binary Data

{941dad9d-7b1a-4354-997b-00cf1aa9b35c}REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent\Filter

{dc95b53e-01cf-4058-821d-350b3d0d4676}REG_BINARY Binary Data

{f444c576-6e60-4ea2-9faa-80d57ed12cd2}REG_BINARY Binary Data

{0c41d586-9c19-4e01-9d66-b5b98a97576e}REG_BINARY Binary Data

{12c38916-82ac-4737-8f38-b6957ffebad6}REG_BINARY Binary Data

{c970a45d-57f9-4e32-a5bd-886a9662641e}REG_BINARY Binary Data

{0c3be01b-fe70-4cc4-89dc-c07996b67e6d}REG_BINARY Binary Data

{4d9581d2-aef8-4993-84cd-b986ced80d42}REG_BINARY Binary Data

{be7cbdf4-b192-4aa5-94f8-1fb5c5ee07bc}REG_BINARY Binary Data

{716b48eb-0a35-4a76-92ab-1d987230d288}REG_BINARY Binary Data

{1165065e-4996-4338-abaf-4b8556b4d431}REG_BINARY Binary Data

{07a24961-a760-4e80-b263-6d275e1b09cb}REG_BINARY Binary Data

{5b0cb2e2-ab87-4974-9f1c-2f22a654eeb9}REG_BINARY Binary Data

{b6b2ca61-fb98-4422-adc2-e7cf56b3680c}REG_BINARY Binary Data

{0aa7fff8-919f-453c-928c-28a12122ba38}REG_BINARY Binary Data

{074f7f68-ee10-428a-89d1-ba78f6c327ca}REG_BINARY Binary Data

{c016105c-eb34-4519-a5fd-5f4e4ad4d18e}REG_BINARY Binary Data

{a47525e2-725b-4888-8af1-ba5a60c04f4d}REG_BINARY Binary Data

{0ccc96a3-8c5c-45e2-b80e-7e37b16cc1ad}REG_BINARY Binary Data

{91ffecf0-0a9e-4572-95f1-a7111af86967}REG_BINARY Binary Data

{64e55933-15a5-495d-a928-ccca43d44875}REG_BINARY Binary Data

{13bfd422-6f75-4408-8924-9400ec0cb19c}REG_BINARY Binary Data

{cbfb56db-3c85-4543-9bc2-76ea28cdd74e}REG_BINARY Binary Data

{2dd96961-5757-434f-b617-34e732517c0e}REG_BINARY Binary Data

{375fb39b-08c6-40f2-bdf2-08fa63f970a2}REG_BINARY Binary Data

{2db25e6c-f07a-44f4-b6c8-50a330d2790b}REG_BINARY Binary Data

{c42f1cd6-3a95-4ae2-a513-793c3ae610c7}REG_BINARY Binary Data

{b6fdab6b-dcc6-43e3-99ce-7aeca65063a4}REG_BINARY Binary Data

{3697a558-3ed3-49be-a4c1-c1a4448653b4}REG_BINARY Binary Data

{935b7f48-0ede-44dd-9bc2-e00bb635cda3}REG_BINARY Binary Data

{941dad9d-7b1a-4354-997b-00cf1aa9b35c}REG_BINARY Binary Data

{b02a4013-b6b5-4859-9168-1e3299e43b24}REG_BINARY Binary Data

{d870c96c-75ee-46a6-8a02-8e4401a73423}REG_BINARY Binary Data

{8b50e2ec-7cf0-4b71-b42e-5b0536f6cab8}REG_BINARY Binary Data

{4137b143-2770-43d4-91a2-55bb0a069830}REG_BINARY Binary Data

{3180114b-8338-4740-9a16-444134ad62f4}REG_BINARY Binary Data

{17043d46-fac2-4561-bca1-0c7a05e95f5f}REG_BINARY Binary Data

{567d3836-3f5b-4067-b9c4-952f677010a2}REG_BINARY Binary Data

{4e718c57-c397-4221-9fbb-14fd51701d6a}REG_BINARY Binary Data

{3a90a266-1519-4d23-911b-e84cd0f02ab8}REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent\Provider

{decc16ca-3f33-4346-be1e-8fb4ae0f3d62}REG_BINARY Binary Data

{4b153735-1049-4480-aab4-d1b9bdc03710}REG_BINARY Binary Data

{1bebc969-61a5-4732-a177-847a0817862a}REG_BINARY Binary Data

{aa6a7d87-7f8f-4d2a-be53-fda555cd5fe3}REG_BINARY Binary Data

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE\Parameters\Policy\Persistent\SubLayer

{b3cdd441-af90-41ba-a745-7c6008ff2300}REG_BINARY Binary Data

{b3cdd441-af90-41ba-a745-7c6008ff2301}REG_BINARY Binary Data

{b3cdd441-af90-41ba-a745-7c6008ff2302}REG_BINARY Binary Data

{9ba30013-c84e-47e5-ac6e-1e1aed72fa69}REG_BINARY Binary Data

fltmgr:

==============

Type : 2

State : 4 (The service is running.) (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0

SERVICE_EXIT_CODE : 0

CHECKPOINT : 0

WAIT_HINT : 0

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr

AttachWhenLoaded REG_DWORD 1

DisplayName REG_SZ @%SystemRoot%\system32\drivers\fltmgr.sys,-10001

Group REG_SZ FSFilter Infrastructure

ImagePath REG_EXPAND_SZ system32\drivers\fltmgr.sys

Description REG_SZ @%SystemRoot%\system32\drivers\fltmgr.sys,-10000

ErrorControl REG_DWORD 3

Start REG_DWORD 0

Tag REG_DWORD 1

Type REG_DWORD 2

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FltMgr\Enum

0 REG_SZ Root\LEGACY_FLTMGR\0000

Count REG_DWORD 1

NextInstance REG_DWORD 1

C:\windows\system32\drivers\fltmgr.sys File Size: 290368 BYTES FileVersion: 6.1.7600.16385

C:\windows\SysWOW64\mscomctl.ocx File Size: 1066176 BYTES FileVersion: 6.0.88.62

C:\windows\SysWOW64\olepro32.dll File Size: 90112 BYTES FileVersion: 6.1.7600.16385

List of MBAM Related Directories:

=================================

C:\Users\Charlton\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware

C:\Users\Charlton\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Logs

mbam-log-2013-02-24 (17-56-24).txt File Size: 4568 BYTES

mbam-log-2013-02-24 (18-03-39).txt File Size: 1836 BYTES

mbam-log-2013-02-24 (20-28-03).txt File Size: 2218 BYTES

mbam-log-2013-02-24 (21-00-57).txt File Size: 1836 BYTES

mbam-log-2013-02-24 (21-25-16).txt File Size: 1810 BYTES

mbam-log-2013-02-24 (21-39-30).txt File Size: 1836 BYTES

mbam-log-2013-03-03 (21-54-34).txt File Size: 1834 BYTES

C:\Users\Charlton\AppData\Roaming\Malwarebytes\Malwarebytes' Anti-Malware\Quarantine

0231486101.data File Size: 736 BYTES

0231486101.quar File Size: 462848 BYTES

2074607426.data File Size: 735 BYTES

2074607426.quar File Size: 2071 BYTES

2283051209.data File Size: 896 BYTES

3884876938.data File Size: 765 BYTES

3884876938.quar File Size: 462848 BYTES

4305501464.data File Size: 736 BYTES

4305501464.quar File Size: 462848 BYTES

5949585864.data File Size: 732 BYTES

5949585864.quar File Size: 157184 BYTES

6448310477.data File Size: 750 BYTES

6448310477.quar File Size: 1024 BYTES

7630777211.data File Size: 739 BYTES

7630777211.quar File Size: 42496 BYTES

8849923168.data File Size: 808 BYTES

8849923168.quar File Size: 2107 BYTES

9084624504.data File Size: 776 BYTES

9343646376.data File Size: 777 BYTES

9343646376.quar File Size: 42496 BYTES

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware

mbam-setup.exe File Size: 10156344 BYTES FileVersion: 1.70.0.1100

rules.ref File Size: 5973046 BYTES

C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Configuration

build.conf File Size: 140 BYTES

config.conf File Size: 3970 BYTES

custom.conf File Size: 20 BYTES

database.conf File Size: 432 BYTES

html.conf File Size: 2762 BYTES

local.conf File Size: 896 BYTES

manifest.conf File Size: 1752 BYTES

messaging.conf File Size: 1430 BYTES

news.conf File Size: 405 BYTES

===============================================================

END OF FILE

[Maurice Naggar]

Howdy sc2racing and welcome to MalwareBytes forum.

You said the system had a "virus". Please advise of the name of the malware.

Also, dig thru & get for me the last MBAM scan log.

Windows security services & or windows update services "not running" are regularly a by-product of malware infections. Your current issue may be a leftover from that.

I am somewhat curious why you went ahead & on your own ran mbam-check ?

Please do the following:

Windows services

This will be a batch-run .

• Press the Windows-key on keyboard.
  
• In the box, type notepad and press Enter.
  
• Highlight the contents of the following codebox, and copy and paste that text into NOTEPAD.
  

  @Echo off
  sc stop wuauserv
  sc stop bits
  sc config dcomlaunch start= auto
  sc config nsi start= auto
  sc config dhcp start= auto
  sc config rpcss start= auto
  sc config winmgmt start= auto
  sc config wscsvc start= delayed-auto
  sc config bits start= delayed-auto
  sc config wuauserv start= delayed-auto
  sc config sdrsvc start= manual
  sc config vss start= auto
  sc config eventlog start= auto
  sc config bfe start= auto
  sc config eventsystem start= auto
  sc start sdrsvc
  sc start vss
  sc start rpcss
  sc start eventsystem
  sc start bfe
  sc start bits
  sc start wuauserv
  shutdown -r -t 1
  del %0

  
  

• Select File -> Save AS.
  
• Press the Desktop button on the left side of the save dialog.
  
• In the box, type in Fix.bat.
  
• Press .
  
• Close Notepad.
  
• Right click Fix.bat on your desktop, and choose .
  
• Press Yes if prompted by User Account Control.
  

This procedure will do its tasks and then it will Restart Windows.

Step 2

Check for missing or disabled Windows services, by doing the following, and post detailed results when done !!

From Start button, (or Win-key +R) and in the searcht-box type in MSCONFIG and press OK or Enter.

On Vista or Windows 7, press Windows-key on keybooard, and type in MSCONFIG

You should see the General tab. Click the General tab. It should have Normal startup selected (in the radio-box=selection)

IF it does not, then you click on Normal startup.

Click on Services tab. To get it's display of services.

Keep a written list of any changes from my list of services below. That way you and I have a reference document.

Look at the bottom line Hide all Microsoft services

IF and only IF its is checkmarked, then un-check it.

the list of servies may be shown in non-alphabetical order, so ....

Look at the heading titled "Service". Click on it as needed so the list is sorted and top of list starts with the "A" services.

You can toggle as needed to get the desired order.

IF any of below services are NOT shown, don't panic & do not stop, just write down the info for me and proceed with the others !

Then using the scroll-bar scroll down the list

Look for Background Intelligent Transfer Service. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for Base Filtering Engine. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for COM+ Event System. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for COM+ System Application. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for Cryptographic Services. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for Ipsec Policy Agent. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

Look for Remote Procedure Call (RPC) Locator. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for RPC Endpoint Mapper. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for Windows Firewall. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for Windows Installer. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for Windows Management Instrumentation. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

Look for Windows Update. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

When done, press the Apply button, and the OK button.

You're likely to be prompted to Restart Windows, do so.

If not prompted, you do a Logoff and Restart of Windows.

Then report back here with details.

If any of the services are not shown, just let me know which.

Edited March 10, 2013 by Maurice Naggar

[sc2racing]

Hi Maurice,

Thank you for your help. I own ran mbam-check because after spending many hours on this forum trying to figure out my issues I am stuck. I figured that would help start the process of getting me back to normal.

Here is the results of my MSCONFIG

IF any of below services are NOT shown, don't panic & do not stop, just write down the info for me and proceed with the others !

Then using the scroll-bar scroll down the list

Look for Background Intelligent Transfer Service. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

I dont have BITS

Look for Base Filtering Engine. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

I have BFE Checked

Look for COM+ Event System. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

I have Com + EVent Checked

Look for COM+ System Application. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

I have Com + system checked

Look for Cryptographic Services. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

I have Crypto Services Checked

Look for Ipsec Policy Agent. Is it shown? Is it checked? If not, click on that checkbox to checkmark.

I have Ipsec Checked

Look for Remote Procedure Call (RPC) Locator. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

I have RPC Checked

Look for RPC Endpoint Mapper. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

I have RPC Endpoint Checked

Look for Windows Firewall. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

i have Windows firewall checked

Look for Windows Installer. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

I have Windows installer checked

Look for Windows Management Instrumentation. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

I have windows managment checked

Look for Windows Update. Is it shown ? Is it checked? If not, click on that checkbox to checkmark.

I dont have windows update

[Maurice Naggar]

Tell me "if" you have recently used System Mechanic or any sort of registry cleaner, tweaker, fixer, etc...?

Download and save this file to your Desktop http://download.bleepingcomputer.com/win-services/7/BITS.reg

Download and save this file to your Desktop http://download.bleepingcomputer.com/win-services/7/wuauserv.reg

Now, for each one of these reg files, do a Right-click on the file and select Merge and allow to merge into the registry.

After that is done, Logoff and Restart Windows.

That should get BITS & Windows automatic update service back to normal shape.

run a manual check for updates at Windows Update, etc., etc...

When you reach Windows Update, do a Custom scan for updates. Take (accept) only items marked Important or Critical.

Have infinite patience while it scans and does it's work.

When it prompts you to Restart Windows, please do that. Allow it to restart.

IF and only if you get an "error" or "exception/failure" message, I will need the complete so called "failure code" and description (if you see it).

[sc2racing]

Updates are being downloaded as we speak. Thank you for your help!

I do have one other problem I have noticed. When I was at starbuck this afternoon I could not log onto the network. I was able to select the ATT network from windows, but when I used IE or Mozilla to try to get the connection page nothing happened. it just kept trying to load. I had my other laptop and blackberry with me. Both were able to get on the internet.

[Maurice Naggar]

Good going on Windows updates. May we assume that all updates were done without issue ? All OK ?

1. Open Internet Explorer.

2. Click "Tools," and then click "Internet Options."

3. Click "Connections," and then click "LAN Settings."

4. Make sure the check boxes for "Automatically detect settings" and "Use automatic configuration script" are not selected.

5. Make sure Proxy servers block is not selected (not checkmarked).

6. Apply changes & OK

Using Internet Explorer browser (only!) go to http://support.microsoft.com/kb/923737

[ignore any DOES NOT APPLY warning as well as the APPLIES TO section],

run the Fix It and then reboot.

Tip: For optimal results, enable the Delete personal settings option.

While in IE, press Shift+CTRL+Delete keys and delete temporary internet cache files.

Firefox

To Reset Firefox to its default state:

Start Firefox

in the address bar, type in

about:support

Click on the Reset Firefox button at top right of screen.

While in Firefox, press Shift+CTRL+Delete keys and delete temporary internet cache files.

[sc2racing]

Everything on this computer seems to back to normal... Thank you again!

I do have a HP Mini with XP that is having issues with installing updates as well. Can I ask your help on this?

[Maurice Naggar]

Yes you can, if it is related to failed Windows Update, then Let's have you use NOTEPAD & do some research in the Windows Update log (using Notepad)

usually at C:\Windows\Windowsupdate.log or C:\WINNT\Windowsupdate.log

Copy and Paste here the last 70 lines out of that log, for review.

Go to near end of the log for latest entries and look for error notations.

You can use CTRL+END keyboard keys to get to the end of the file. Then get the last 70 lines & copy & paste here, in reply

See Microsoft KnowledgeBase article

KB 902093 How to read the Windowsupdate.log file

http://support.microsoft.com/kb/902093

Is the issue with the HP XP a recent one? or from a long time ago?

You need to insure that that system is free of viruses (run a full scan with your antivirus)

and free of other malware (run a good quick scan with MBAM ).

The system has to be free of infections. Not only for your security, but also some infections will disable parts of Windows update services.