Infection persists even after running MalwareBot

[arunmahajan]

Hello,

(I posted this to the members group but since I am new to this and unsure where to post, I am reposting to the general group.

Apologies for the dual posting)

I was recently infected by a virus. The indication was that my home Windows-XP desktop became very very slow and once in a while, Explorer windows used to open up randomly and sometimes drag my CPU utilization to 100%.

I downloaded XoftSpyse over the net and that said that I have a virus which I cleaned up and restarted but not much difference in my behaviour. So, I downloaded Malware's paid software (this was just a few days ago), Malware Removal bot version 11.3.0 as well as ErrorSmart and ran a quick scan and that gave me several instances of Vundo, Trojan, Sinowal etc. I cleaned them up as requested and restarted and then after a restart, Malware Bot started up again automatically and then it found the viruses/trojans/worms once again (but lesser instances) and asked me to clean them up, which I did but this time I was not asked to restart.

With all this, my PC is still slow. Every so often an Explorer window pops up for advertisements etc. I NEVER use IE but always use Firefox. My PC is very slow still and I can barely open sites like Facebook or anything that has images.

What is going on? It appears that there is something very persistent and it is probably in some of my startup files or something (I dont know much about this). I started my PC in the safe mode once and ran these checks but no change. I ran the deep scan which ran for a few hours but even after cleaning after that, the virus still shows that it is there.

Please help!

Thanks,

.arun

[MysteryFCM]

The programs you mention you've ran, are all rogues (XoftSpy, Malware Removal Bot, Error Smart etc), so would have unfortunately made things worse not better. My first recommendation therefore, is to follow the instructions at;

http://www.malwarebytes.org/forums/index.php?showtopic=9573

[arunmahajan]

The programs you mention you've ran, are all rogues (XoftSpy, Malware Removal Bot, Error Smart etc), so would have unfortunately made things worse not better. My first recommendation therefore, is to follow the instructions at;

http://www.malwarebytes.org/forums/index.php?showtopic=9573

Hello, MysteryFCM,

Thanks for the information. I will do as you suggest. Does this mean that I was conned into buying the software

over the web?

.arun

[MysteryFCM]

Unfortunately, yes. If you purchased MalwareBot, ErrorSmart, or any of the other programs you mentioned, I'd strongly recommend getting in touch with your credit card company and requesting a charge back.

[arunmahajan]

Unfortunately, yes. If you purchased MalwareBot, ErrorSmart, or any of the other programs you mentioned, I'd strongly recommend getting in touch with your credit card company and requesting a charge back.

Thanks you so much. I ran the Malware software you suggested (the real one, hopefully) and already the behaviour is much better on my PC and I do not see the weird IE popups.

Best regards,

.arun

[MysteryFCM]

Good to hear

Please follow the rest of the instructions (starting from "Scan and Log Procedures") in the thread I referenced, and someone will be along shortly to assist you further.