Possible virus

[Iang1]

Hi, I've been unable to run malwarebytes free as detailed in the link below. Your colleague has suggested investigating the possibility of a virus.

http://forums.malwarebytes.org/index.php?showtopic=123380&view=getnewpost

Any help would be much appreciated

Regards

Ian

attach.txt

dds.txt

[Maurice Naggar]

Hello Lang1,

Let me suggest, if you're an MBAM customer, you contact the Consumer Help Desk directly here.

If you are in an organization or a corporate customer, contact Corporate Support for assistance.

If you do - do- that, let me know.

I will be helping you. Please follow my guidance and only do what I outline. Do not run or get tools or fixes on your own.

If at any point something is not clear, please stop and ask.

Going forward, always Copy & Paste directly all contents of logs into main-body of reply box.

Turn OFF your AVG antivirus

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Step 1

1. Go >> Here << and download ERUNT

(ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.)

2. Install ERUNT by following the prompts

(use the default install settings but say no to the portion that asks you to add ERUNT to the start-up folder, if you like you can enable this option later)

3. Start ERUNT

(either by double clicking on the desktop icon or choosing to start the program at the end of the setup)

4. Choose a location for the backup

(the default location is C:\WINDOWS\ERDNT which is acceptable).

5. Make sure that at least the first two check boxes are ticked

6. Press OK

7. Press YES to create the folder.

Step 2

Set Windows to show all files and all folders.

On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.

Next, un-check Hide extensions for known file types.

Next un-check Hide protected operating system files.

Step 3

Start NOTEPAD {press Windows-key+R key to get RUN option, and type in NOTEPAD.exe and tap Enter-key.

Start NOTEPAD. Check and make sure "word wrap" is off.

From Notepad main menu bar, Select F (format) and make sure Word Wrap is NOT checked.

IF it -is- checkmarked, click that one time so that it is un-checked.

Step 4

Close any open work documents, if any, saving your work.

Make sure to close any other programs that you started before.

Please download Junkware Removal Tool by Thisisu to your Desktop.

• Please close your security software to avoid potential conflicts.
  
• Run the tool by double-clicking it. If you are using Windows Vista or 7 or 8, right-mouse click JRT.exe and select Run as administrator.
  
• The tool will open and display information and disclaimer in a Command prompt window.
  
• I'd suggest you close all internet browsers at this point.
  
• Press a key on keyboard to start scanning your system.
  
• Please be very patient as this will take several minutes to complete, depending on your system's specifications.
  
• There are approximatly 12 phases or so in this tool. You will see each phase listed in the Command prompt window.
  
• On completion, a log (JRT.txt) is saved to your Desktop and will automatically open. And the command prompt will have been closed.
  
• Please post the contents of JRT.txt into a new reply.
  
• Re-enable your security software.

Step 5

• Download & SAVE to your Desktop >> Tigzy's RogueKillerfrom here << or
  >> from here <<
  
• Quit all programs that you may have started.
  
• Please disconnect any USB or external drives from the computer before you run this scan!
  
• For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.
  For Windows XP, double-click to start.
  
• Wait until Prescan has finished ...
  
• Then Click on Scan button at upper right of screen.
  
• Wait until the Status box shows "Scan Finished"
  
• Click on Report and copy/paste the content of the Notepad into your next reply.
  
• The log should be found in RKreport[1].txt on your Desktop
  
• Do NOT press any Fix button.
  
• Exit/Close RogueKiller

[Maurice Naggar]

Kindly provide a status update. How is it going? Are you still with us and still needing help?

[Maurice Naggar]

Closed due to no response.