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My PC is sick. So, like we do when we're sick, I took it to the technology doctor. As expected, I no sooner logged into this forum than my problem disappeared. Hey ...that's some special sign-in s/w you guys have!!

Sad to say, I have a number of issues, but here are the most pressing:

A window "user account controls" pops up ever 15 seconds asking me if I want Adobe Flash Player to make changes to my computer. I have done everything conceivable to get rid of this. Reinstalled the s/w. Changed my options in user account controls, and nothing works. You can only imagine how annoying this is ... 2 windows pop up every 15 secs.

Something bad is going on with my Ethernet port. I keep losing the connection. Awhile back, I accidentally pressed on the Ethernet cord ... and when the problem first arose, I bought a new cord but it did nothing. My question is: Do I have to contact HP help? I'm under warranty ... but I just hate the loop de loop of tech support. And I really don't want to chat with India.

Graphics - Minor annoyance. A couple of weeks back, I suddenly could not display the entire screen for Words With Friends. After uninstall, reinstall, getting into Control Panel, I finally got it back ... but still don't have the whole screen on other sites. Like in Rotten Tomatoes, I only see the first half of the tomato rating.

There's more .. but these are the starter issues.

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Hi, KPP: :)

Until one of the more expert members or staffers arrives, please start by posting back here with BOTH logs from the DDS tool.

Instructions follow.

The experts will review them and advise you further.

Thanks,

daledoc1

------------------

DDS Instructions

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


  • When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

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Something bad is going on with my Ethernet port. I keep losing the connection. Awhile back, I accidentally pressed on the Ethernet cord ... and when the problem first arose, I bought a new cord but it did nothing. My question is: Do I have to contact HP help? I'm under warranty ... but I just hate the loop de loop of tech support. And I really don't want to chat with India.

I'll address this issue.

However, we must first define the parameters of how you are accessing the Internet.

How are you connecting to the Internet and what hardware is being used that exists between your PC (notebook or desktop ?) and the Internet and is the only computing device in the residence/premises accessing the Internet..

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My PC laptop uses a wired router, connects via an Ethernet Cable.

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Unless David wants you to run other tools or tackle your issue here, you are having other issues that need to be address including why the BFE is not present, and updating some of your software such as JAVA...

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers


==== Event Viewer Messages From Past Week ========
.
3/1/2013 4:21:44 AM, Error: Microsoft-Windows-Bits-Client [16398] - A new BITS job could not be created. The current job count for the user Laptop\Kate (60) is equal to or greater than the job limit (60) specified through group policy. To correct the problem, complete or cancel the BITS jobs that haven't made progress by looking at the error, and restart the BITS service. If this error recurs, contact your system administrator and increate the per-user and per-computer Group Policy job limits.
3/1/2013 4:19:23 AM, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
3/1/2013 4:19:23 AM, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
3/1/2013 4:19:16 AM, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.
2/24/2013 1:58:55 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPWMISVC service.
.
==== End Of File ===========================

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Unless David wants you to run other tools or tackle your issue here, you are having other issues that need to be address including why the BFE is not present, and updating some of your software such as JAVA...

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Since my query wasn't fullly answered, I'll defer until at such point other problems are resolved and the issue still exists.

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David,

I may have disabled the Java updates because I was getting Java popups constantly and my Java was current. Before disabling, I reinstalled the latest Java, hoping that would make it stop, but it didn't. It's been awhile and I don't have the best memory, but I think that's what happened..

The same thing is happening again, this time with "user account control." It's driving me bonkers because the popup appears every 15-30 sec. Sometimes, it stays quiet for a couple of minutes, but the popup always reappears. I actually get two requests at a time, both for Adobe. I did recently update my Adobe, in response to a different, update popup. I can barely type a sentence without interruption. HELP!

Thanks,

Kate

p.s. In resonse to your first question. The laptop is the only device in the residence accessing the Internet. No iPhones or other computers involved. Have a desktop, which is not working at this time.

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Alright Kate.

Adobe Readers should be 11.02 (I doubt you have Adobe Acrobat)

ftp://ftp.adobe.com/...11002_en_US.exe

Oracle Java should be v7 update 15

http://www.oracle.co...ds-1880261.html

I did ask...

"How are you connecting to the Internet and what hardware is being used that exists between your PC (notebook or desktop ?) and the Internet and is the only computing device in the residence/premises accessing the Internet."

I already deduced that you were using Wired Ethernet based upon you first post which included...

"...I accidentally pressed on the Ethernet cord ... and when the problem first arose, I bought a new cord but it did nothing...."

What you did tell me is you are connected to a Router and are on a laptop. However you didn't answer if there are other systems sharing the Internet, what is the Router, what Internet Service Provider and kind of Internet service you are using, etc.

So...

* Are you connected to the Internet via; xDSL, Cable, FiOS or some other system ?

* You wrote it is a "router" connected via wired Ethernet but what is that router (make and model) ?

* What other equipment is used (e.g.; cable modem, DSL modem, DSL Modem+Router, etc) ?

They idea is I want to get a mental picture of what your "topology" is. The topology is the logical and physical connections that make up how the problem laptop gets Internet.

For example; Verizon DSL through a White Westell DSL modem and a DLink DIR-615 Wireless N Router. Samsung smartphone connected via WiFi, yada, yada....

Understanding the topology will help gain insight on how you get Internet and what we can "test" to find out if this is a network problem or a laptop issue.

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David,

You have added a new word to my vocabulary: topology ... easy for you to say! Here's the info I could obtain:

I tried to update my Java 6 to Java 7, update 15. But 2 things happened. 1st your link took me to Java's site and offered me 5 choices:

Windows x86 Online 0.86 MB jre-7u15-windows-i586-iftw.exe

Windows x86 Offline 30.05 MB jre-7u15-windows-i586.exe

Windows x86 39.77 MB jre-7u15-windows-i586.tar.gz

Windows x64 31.47 MB jre-7u15-windows-x64.exe

Windows x64 41.48 MB jre-7u15-windows-x64.tar.gz

2nd, I tried manually updating Java and got a reply that the s/w already existed.

I was able to update Adobe thru your link. BTW it is Adobe Flash Player that keep popping up, not the reader. It's still doing it.

I have DSL from AT&T. As I mentioned in another post, the Internet is strictly used by my Laptop. Under Network adapters, I show a Broad.com 4313 802.11b/g/n and a Realtek PCIe FE Family Controller. I have a Westell ADSL2+ Modem/Router #1314460640

That's the extent of my knowledge.

BTW I really appreciate your taking the time to help me.

Thanks,

Kate

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"Something bad is going on with my Ethernet port. I keep losing the connection. Awhile back, I accidentally pressed on the Ethernet cord ... and when the problem first arose"

this description is a bit ambiguous (unless i have too much blood in my caffeine stream) .

please give a more detailed description of the sequence of events and symptoms pertaining to the ethernet port ...

"pressed on ..." is not enough to tell if you have a physical problem with the ethernet port (hardware based) or the connection problem (software based) *seemingly* happened to show up at or about the same time (fortuitous timing) .

i have seen damaged e-port connectors .

typically , the cable was snagged and the port was busted loose from the motherboard .

heh ... with one machine the evidence of what happened was right there ... the cord was wadded up in the cleaning lady's vacuum cleaner power head .

:lol::blink:

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Kate:

For Oracle Java..

64bit OS: download... jre-7u15-windows-x64.exe

32bit OS: download... jre-7u15-windows-i586.exe

Adobe Flash:

Use the Browser you intend to use to update Adobe Flash Player (i.e.; if use use mainly use FireFox, use FireFox to get the Flash Player)

http://get.adobe.com.../?promoid=JZEFT

Uncheck any bundled software such as McAfee Security Scan

Then choose "Download now".

Connection loss issue:

The word "topology" has been a part of my lexicon for almost 25 years and it basically means a map of the union of networking connection points. Think of it as a "street map" of how computers are interconnected together.

OK, so you are on AT&T DSL and use a Westell brand DSL modem+Router. You only have the one laptop connected to the a LAN port on the modem+Router 'cause your desktop is not working.

You have a situation where you "...keep losing the connection...". Unfortunately DSL has a higher propensity for this.

* You must make sure you are using DSL Micro-filters.

* Cordless telephones, often operating at 900MHz, can cause interference for DSL and cause connection losses.

* Other external radio sources can cause interference for DSL and thus cause connection losses.

* On the Telephone Company (aka; TelCo) side of the equation is a device called a DSLAM. A problematic DSLAM can cause data connection loss.

If you had a second computer hooked up to the Westell Modem+Router we could have used it to help out. It could help determine if the loss of connection is ONLY experienced on your laptop or if the loss of connection is also experienced on other devices. If it happens on multiple equipment then it can be due to external causes such as the TelCo DSLAM, interference and Micro-Filters. If it only happens on your laptop then we have narrowed it down to the laptop.

However, you indicate that there is ONLY a laptop connected and that is all that's available for testing. Thus we can't rule out external causes.

There are a few things we can do now...

1. Determine if there is a "pattern" of connection losses either in a "duty cycle" or if it occurs during a particular time of day or period of the day. For example you get connection losses primarily after dark or it happens all day randomly in an "on" then "off" situation or if it happens randomly for random periods throughout the day, etc.

2. Verify the connection of all Micro-Filters throughout the residence.

3. Check at the AT&T web site and/or call AT&T and check for known problems in your area.

[ Before I obtained Verizon FiOS I had Verizon ADSL for a decade. During that time I had consistently good capability but there was a time when I was getting intermittent connection losses. It took about two weeks but it was sourced to be caused by equipment at the TelCo and once it was replaced, my DSL was back to normal. ]

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First, CWB , you need to take your act on the road. Heck, David and his entourage will probably fill an auditorium or at least the spot in the darkened, concrete cellar in which you appear. :D (I don't know if my laugh icon will appear. It is too dark in my caffeine-free stream and all I see are red X's instead of emoticons.)

David, I was able to update everything with your new, more specific directions. Let me lay to rest any doubt about my damaged e-port. The problem occurred a couple of weeks ago immediately after I accidentally leaned on the yellow cord one day. I dicked around with the yellow cord for awhile, then bought a new blue cord, but nothing worked. I am sure the damage is hardware. My question, simply is this: I have a warranty on the laptop -- top of the line. If there's a problem w/the PC, they have to either fix over the phone or show up the next day. Is this something I can fix, or do I need to call India and get the ball rolling. Is this kind of hardware problem, damaged e-port connector, that is covered by a warranty? I have an HP I bought from HP. Bought their warranty, too. The issue is non-stop. In order to stay connected, I have to wiggle the blue cord. (For some reason, I cannot start a new paragraph here??? I hit enter and nothing happens.) Since my laptop is on my lap, movement causes me to lose the connection every couple of minutes. I have an important online project beginning March 8 and must get this fixed before then. BTW, only reason I didn't respond sooner is I was waiting for a message in my email that there was new activity on my post. Never got it and couldn't tell by just pulling up this thread that there was a response. In the future I will scroll all the way down. Thanks.

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it certainly sounds like a "hardware issue" and based on what you have further explained you may have two unrelated issues .

the priority is to make certain that the ethernet connector is good as you use this as your normal method of connection .

the ethernet connector should be robust enough to withstand "normal use" , this would include bending and twisting of an ethernet cable .

a test would be to plug in a known good machine (i do not know if you have tried this already) .

repairing the connector other than re-aligning some possibly out-of alignment contact fingers in the connector itself (i have seen/done this) is absolutely not a job for the novice or end user .

there are a bunch of technical and physical abilities that must come into play , but i shall digress .

as you need the machine ASAP and have a full warranty (opening the case or futzing with the machine may void this warranty) ... take it to an authorized HP repair place .

tell them that you have tried two different ethernet cables and the connection seems to be intermittent at the ethernet jack .

once the intermittent physical connection is resolved (one way or the other) then the other items can be addressed .

if push comes to shove , and you cannot get the machine back from the repair center in time , you could or may have to go the wireless route .

an afterthought ...

maybe the machine does not like yellow or blue cords ... try a red one . :lol:

/yep , my low caffeine light is blinking

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Kate:

To me it does NOT sound like a hardware issue. Replacing the Ethernet cable proved it. What you describe does not sound like it could have damaged the contacts in the RJ45 Ethernet port on the laptop. It all sounds coincidental. This can be confirmed through LEDs that are on the RJ45 Ethernet port on the laptop and are on the RJ45 Ethernet port on the Westelll modem+Router.

I'd like for you to post the model of the Westell modem+Router as well as the model of the HP laptop.

That will help provide exactly what LEDs are available, their states and other factors that could be used for problem isolation and identification.

When the Ethernet cable is plugged into the Westell modem+Router and the laptop it should initiate a LED on the Westell and on the HP. Chances are the Westell LAN port is 10/100Mb/s Ethernet. Depending on the model it may have a LED for 10Mb/s or 100Mb/s or change colour for 10Mb/s vs. 100Mb/s. In either case there will be a "connectivity LED." Likewise on the laptop. Additionally when the laptop is in communication with the Westell there will be an "Activity LED" and shall blink when communicating.

* If there is a physical issue with the Ethernet port on the notebook, the "Connectivity LED" will not be "on" when the laptop losses connection.

* If there is a physical issue with the Ethernet port on the Westell modem+Router, the "Connectivity LED" will not be "on" when the laptop losses connection.

* If BOTH "Connectivity LEDs" are "on" and the "Acitivity LEDs" blink and you do NOT have a connection then there is no physical Ethernet problem with the hardware, we are talking about a logical problem such as interference or a hardware problem at the TelCo, etc, that I previously elaborated on.

Again...

DSL technology is more prone to this kind of behaviour and unless we can get another computer on the circuit to test, we can't rule out external influences.

EDIT:

BTW: Oracle Java is now at v7 update 17

http://www.oracle.co...ds-1880261.html

64bit OS: download... jre-7u17-windows-x64.exe

32bit OS: download... jre-7u17-windows-i586.exe

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David,

Both of those lights you mentioned go out and I have to wiggle the E-cord to get them to go back on. It can't be coincidence that this occurred immediately after my minor accident, can it?

BTW, the info on my h/w and s/w was in one of the .txt files I already sent. Additionally, I wrote the number on the back of the Westell - if that is not the correct number, where would I find the model no? I have an HP HP G72 Notebook PC.

Suddenly I was getting a lot of red X's vs. pictures.Not sure if this has cleared up.

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I don't know what you mean by "Both of those lights you mentioned go out..." but if that occurs at the RJ45 Ethernet port on the notebook then maybe you have damaged the RJ45 Ethernet port on the notebook.

In that case, warranty service by HP would be warranted.

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Hey CBW,

Thanks for jumping in. I appreciate your thoughts. If this issue cannot be resolved here, your suggestions will be the next step I take. I'd love to just get a wireless router, but the upcoming project I have requires a wired router. I'm not sure why.

I do like Red, now that you mention it.

Cheers! :P

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Hi David, :)

The lights I was referring to are the lights you listed in this paragraph

* If BOTH "Connectivity LEDs" are "on" and the "Activity LEDs" blink and you do NOT have a connection then there is no physical Ethernet problem with the hardware, we are talking about a logical problem such as interference or a hardware problem at the TelCo, etc, that I previously elaborated on.

These are the lights that go off when I lose connection. After I jiggle the e-cord, these are the lights that go back on and I get my connection back. If my problem is hardware related, do you know whether warranties cover this. Or can this hardware problem be fixed on a laptop?

Thanks,

Kate

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Kate:

The answer of warranty coverage is a tough one left up to the company offering the warranty. You have to make your move from the POV of this just happened without any negligence or a human cause. The RJ45 port is either a sub PC board or it is embedded on the notebook's motherboard (most likely). It can be fixed by a technician by replacing the associated board. However it would be up to HP to discern if the repair is covered by the warranty or if they determine, at their discretion, that it was caused by improper human treatment and isn't covered by a warranty and you'd have to pay for the service.

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David,

Are you sure you're not a lawyer? :lol:

You write so well and so officially! Thank you for all your help. I guess it's time to call India. :( Maybe if I wait till morning, I might get someone on our continent.

I'll let you all know what happens.

Then, I hope to address my other issues. Some/all seems to be Windows related.

Kate

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Kate:

post-14644-0-52548000-1362456799.gif

No I am not a lawyer. I have dealt with company technicians over warranty coverage for a quite a number of years representing countless computer systems. If I prepare you for it, you can use the right set of words (language) to persuade them into warranty coverage.

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the reason for a wired connection is most likely related to "security" and available bandwidth .

if the RJ45 jack (i call this under the broad heading of hardware) is bad/damaged it usually requires replacement of the part itself ...

and most of these are not just a "jack" , they are an assembly that contains small parts and has the correct amount of "magic smoke" inserted during manufacture .

most electronic/electrical equipment have this one ingredient in common ... did you ever notice that many of the devices smoke when they fail ?

yep ... "lettin' the magic smoke out of the parts" . :lol:

it would be up to the repair center to actually confirm/deny the jack as being bad ...

from there they would opt for motherboard replacement or motherboard repair .

(i have done both in the past)

as for the this being covered ... i cannot say . it would depend on the specifics of the warranty you purchased .

surely though , this problem should be covered under "normal conditions failure" ... as you did not swing the laptop around your head by the ethernet cable .

the two lights you mentioned ... are they located "right in" the jack assembly ?

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GOOD NEWS & BAD NEWS

Have you heard the one where a man goes to his doctor,and the doctor says: "I have good news and bad news, which do you want first?" The man says, "tell me the good news." The doctor replies, "You have 24 hours to live."

The man says, "THAT'S the good news! What's the bad news?

The doctor replies, "I tried to reach you all-day yesterday."

My good news: My HP warranty covers my problem with the e-port and battery cover. I did buy their best and pricey in-home warranty

Bad news: I have to mail it in. Even though I bought an in-home warranty, this problem cannot be fixed in the home (unless you live next door to CWB). Gone are my dreams of HP swooping in and taking away the bad, bad laptop and giving me a new one. Oh, no. I'll be getting the same one back after they take apart the motherboard.

Good news: The supervisor of the rep I talked to said to ease my pain he would not only give me a free express pass but also put me on the A-list, so when my computer arrives into the shop, they'll fix mine first. Sounds nice, whether or not there is any credibility to it.

Problem is I work online and have a project March 8- 22.

My last question to you is this: Any suggestions on how I to tape the cord in an "on" position while I finish my project? Btw I checked on rentals. Cheapest is $125 a week.

P.S. I love the idea of swinging the laptop over my head by the e-cable. I may do that before I mail it in. :D The lights are on the left side of the laptop. Sorry, I don't know what the "jack assembly" is.

You guys are great. Thanks for helping me solve my problem! :P

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