No access to OS, startup repair or Safe mode....

[aronszocs]

Hi,

After thinking I had succesfully removed the pseudo government ransomware that I was infected with a few weeks ago, I began intermittently experiencing redirects and cookie issues on secure sites. So I ran Malwarebytes last night, went through about 5 scans before it apparently removed all detected objects. I then decided to do another update after that and the next scan detected 15 objects. Upon reboot, I now cannot enter safe mode or system repair - they both hang on loading and then crash and reboot.

What can I do? and thanks in advance for any assistance.

[Maurice Naggar]

Hello Aron and welcome to MalwareBytes forum.

You could at least have mentioned which version of Windows is on this system. You do know that not all pc's are running the same version, and that at times, we have to know which

IF you are running Vista or Windows 7.....

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
  
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  
• Use the arrow keys to select the Repair your computer menu item.
  
• Select English as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account an click Next.

OR If you have the Windows o.s. DVD, then To enter System Recovery Options, by using Windows installation disc:

• Insert the installation disc.
  
• Restart your computer.
  
• If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  
• Click Repair your computer.
  
• Select English as the keyboard language settings, and then click Next.
  
• Select the operating system you want to repair, and then click Next.
  
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

• • 
    
  • Startup Repair
    
  • System Restore
    
  • Windows Complete PC Restore
    
  • Windows Memory Diagnostic Tool
    
  • Command Prompt

[*]Select Command Prompt

[*]In the command window type in notepad and press Enter.

[*]The notepad opens. Under File menu select Open.

[*]Select "Computer" and find your flash drive letter and close the notepad.

[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter

Note: Replace letter e with the drive letter of your flash drive.

[*]The tool will start to run.

[*]When the tool opens click Yes to disclaimer.

[*]Press Scan button.

[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

[aronszocs]

You could at least have mentioned which version of Windows is on this system. You do know that not all pc's are running the same version, and that at times, we have to know which

Hi Maurice, I am running Windows 7 - sorry, I was a bit frantic when I posted and completely forgot to mention it. I'll be back shortly with the log file. Thanks for assisting me.

[aronszocs]

Hi,

Early on into the System Repair process - during 'Loading Windows Files' - the screen goes black and my tv (monitor), flashes it's input information;

"PC - Analog - 640x480hz" ; as if there was a video driver issue that alters the signal to the tv - although I can hear the CPU still running yet no sounds of new activity.

There seem to be no issues with video otherwise - 'Last known good configuration' and 'Start Windows Normally' gets me to the Windows logo, and then crashes and reboots. Safe mode crashes and reboots while loading a CLBStor.sys file.

[Maurice Naggar]

What does "crashes" mean? Couldn't you describe it a bit more?

We will not get anywhere unless and until you manage to get to a Command prompt.

IF you made a offline system-image backup, it is time to plan to do a restore from that.

Otherwise, with no further progress with getting to a Command prompt .....

you are quite likely looking at having to do a factory restore ---taking this system back to Day 1 out of the factory but with a working Windows. The factory restore obviously means a loss of all documents and personal files on this system.

[aronszocs]

Hi,

By crashes I mean, the system fails - reboots. I can not get through a repair or safe mode without it rebooting prematurely - 'crashing'.

[Maurice Naggar]

See this article How to start Windows in Safe Mode

[Maurice Naggar]

How's it going ? Are you still around & needing help ? Please advise & reply with current status.

[Maurice Naggar]

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