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pum. security block help?


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A couple days ago on my netbook, malwarebytes free picked up the pum. security block malware. after removing it with the software, i have encounted several problems

  • double clicking files or shortcuts opens a settings menu
  • the symbol keys are not working
  • choosing safe mode when booting the pc causes the blue screen of death

I have a couple registry back ups, from ccleaner 3.27, but nothing later than the nineth of this month

and the most recent system restore point is

The net book in question is running windows xp (service pack 3)

thanks for the help in advance

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  • Root Admin

Hello and Welcome to Malwarebytes unscsnip3r

Please post a couple of your current protection logs if using the paid PRO version.

Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


    When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt

  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.

Thanks

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