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Can't connect to internet except in safe mode w/ networking


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hi - my toshiba will not connect to the internet. malewarebytes shows no viruses. i can only connect in safe mode with networking. Is there some setting? I have been able to connect successfully in the past. i plugged the cable directly to the laptop but still could not connect. Can you help? Jim

Here are the logs requested:

DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK

Internet Explorer: 9.0.8112.16464

Run by Janice at 7:20:34 on 2013-02-18

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2940.2353 [GMT -5:00]

.

AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\windows\system32\lsm.exe

C:\windows\system32\svchost.exe -k DcomLaunch

C:\windows\system32\svchost.exe -k RPCSS

C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\windows\system32\svchost.exe -k netsvcs

C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted

C:\windows\system32\svchost.exe -k LocalService

C:\windows\system32\svchost.exe -k NetworkService

C:\windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\windows\Explorer.EXE

C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE

C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\windows\system32\ctfmon.exe

C:\windows\helppane.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\windows\system32\wbem\wmiprvse.exe

C:\windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.google.com/

uDefault_Page_URL = hxxp://start.toshiba.com/g/

uProxyOverride = <local>

mWinlogon: Userinit = userinit.exe,

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\20.2.0.19\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\20.2.0.19\ips\ipsbho.dll

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll

BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll

TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\20.2.0.19\coieplg.dll

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

EB: Developer Tools: {1A6FE369-F28C-4AD9-A3E6-2BCB50807CF1} - C:\Program Files (x86)\Internet Explorer\iedvtool.dll

uRun: [best Buy pc app] C:\Users\Janice\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Best Buy\Best Buy pc app.appref-ms

uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"

uRun: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe

mRun: [ToshibaServiceStation] "C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe" /hide:60

mRun: [ToshibaAppPlace] "C:\Program Files (x86)\Toshiba\Toshiba App Place\ToshibaAppPlace.exe"

mRunOnce: [NIS] "C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS\562C4DD5\20.1.1.2\InstStub.exe" /RELAUNCH /RUNONCE /PRODID NIS

mPolicies-Explorer: NoActiveDesktop = dword:1

mPolicies-Explorer: NoActiveDesktopChanges = dword:1

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

TCP: NameServer = 192.168.1.1 71.242.0.12

TCP: Interfaces\{55CEEFF2-EDA1-4B46-BC8F-3550402FA385} : DHCPNameServer = 192.168.1.1 71.242.0.12

TCP: Interfaces\{55CEEFF2-EDA1-4B46-BC8F-3550402FA385}\130364851313139353638393 : DHCPNameServer = 192.168.1.1

TCP: Interfaces\{F17A757B-82CC-4B0A-A6AA-309DF3A0548F} : DHCPNameServer = 192.168.1.1 71.242.0.12

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll

SSODL: WebCheck - <orphaned>

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll

x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll

x64-Run: [igfxTray] C:\windows\System32\igfxtray.exe

x64-Run: [HotKeysCmds] C:\windows\System32\hkcmd.exe

x64-Run: [Persistence] C:\windows\System32\igfxpers.exe

x64-Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe

x64-Run: [smartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t

x64-Run: [synTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe

x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE

x64-Run: [smoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe

x64-Run: [00TCrdMain] C:\Program Files (x86)\TOSHIBA\FlashCards\TCrdMain.exe

x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe

x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe

x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe

x64-Run: [TosReelTimeMonitor] C:\Program Files (x86)\TOSHIBA\ReelTime\TosReelTimeMonitor.exe

x64-DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck - <orphaned>

.

============= SERVICES / DRIVERS ===============

.

R0 SMR311;Symantec SMR Utility Service 3.1.1;C:\windows\System32\drivers\SMR311.SYS [2012-10-3 95392]

R0 SymDS;Symantec Data Store;C:\windows\System32\drivers\NISx64\1402000.013\symds64.sys [2012-10-25 493216]

R0 SymEFA;Symantec Extended File Attributes;C:\windows\System32\drivers\NISx64\1402000.013\symefa64.sys [2012-10-25 1133216]

R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2012-7-11 140672]

R3 FwLnk;FwLnk Driver;C:\windows\System32\drivers\FwLnk.sys [2011-6-19 9216]

R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2010-3-4 75816]

S1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.1.2\Definitions\BASHDefs\20130107.001_69b\BHDrvx64.sys [2013-1-7 1384608]

S1 ccSet_NIS;Norton Internet Security Settings Manager;C:\windows\System32\drivers\NISx64\1402000.013\ccsetx64.sys [2012-10-25 168096]

S1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.1.2\Definitions\IPSDefs\20130110.001\IDSviA64.sys [2013-1-10 513184]

S1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]

S1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]

S1 SymIRON;Symantec Iron Driver;C:\windows\System32\drivers\NISx64\1402000.013\ironx64.sys [2012-10-25 224416]

S1 SymNetS;Symantec Network Security WFP Driver;C:\windows\System32\drivers\NISx64\1402000.013\symnets.sys [2012-10-25 432800]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-10-3 398184]

S2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-10-3 682344]

S2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\20.2.0.19\ccsvchst.exe [2012-10-25 143928]

S2 rpcnetp;rpcnetp;C:\windows\System32\rpcnetp.exe [2012-5-30 17920]

S3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2012-10-3 24176]

S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2011-6-19 232992]

S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2011-6-19 51512]

S3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]

S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2011-6-22 59392]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2011-6-22 1255736]

S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]

.

=============== Created Last 30 ================

.

2013-02-17 19:15:02 -------- d-----w- C:\Users\Janice\AppData\Roaming\SUPERAntiSpyware.com

2013-02-17 19:14:56 -------- d-----w- C:\ProgramData\SUPERAntiSpyware.com

2013-02-17 19:14:56 -------- d-----w- C:\Program Files\SUPERAntiSpyware

2013-02-15 22:20:38 -------- d-----w- C:\Users\Janice\AppData\Local\Programs

2013-02-14 04:37:12 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll

2013-02-14 04:37:12 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll

2013-02-14 04:36:24 46080 ----a-w- C:\windows\System32\atmlib.dll

2013-02-14 04:36:24 367616 ----a-w- C:\windows\System32\atmfd.dll

2013-02-14 04:36:24 34304 ----a-w- C:\windows\SysWow64\atmlib.dll

2013-02-14 04:36:24 295424 ----a-w- C:\windows\SysWow64\atmfd.dll

2013-02-14 02:37:54 424448 ----a-w- C:\windows\System32\KernelBase.dll

2013-02-14 02:29:47 5553512 ----a-w- C:\windows\System32\ntoskrnl.exe

2013-02-14 02:29:46 3967848 ----a-w- C:\windows\SysWow64\ntkrnlpa.exe

2013-02-14 02:29:46 3913064 ----a-w- C:\windows\SysWow64\ntoskrnl.exe

2013-02-14 02:29:05 3153408 ----a-w- C:\windows\System32\win32k.sys

2013-02-14 02:28:55 215040 ----a-w- C:\windows\System32\winsrv.dll

2013-02-14 02:28:54 7680 ----a-w- C:\windows\SysWow64\instnm.exe

2013-02-14 02:28:54 5120 ----a-w- C:\windows\SysWow64\wow32.dll

2013-02-14 02:28:54 25600 ----a-w- C:\windows\SysWow64\setup16.exe

2013-02-14 02:28:54 2048 ----a-w- C:\windows\SysWow64\user.exe

2013-02-14 02:28:54 14336 ----a-w- C:\windows\SysWow64\ntvdm64.dll

2013-02-14 02:28:43 288088 ----a-w- C:\windows\System32\drivers\FWPKCLNT.SYS

2013-02-14 02:28:43 1913192 ----a-w- C:\windows\System32\drivers\tcpip.sys

2013-02-13 19:39:00 17920 ----a-w- C:\windows\SysWow64\rpcnetp.dll

2013-02-13 19:38:24 17920 ----a-w- C:\windows\SysWow64\rpcnetp.exe

2013-01-23 21:55:47 -------- d-----w- C:\windows\System32\drivers\NISx64\1402010.016

.

==================== Find3M ====================

.

2013-02-17 19:28:39 17920 ----a-w- C:\windows\System32\rpcnetp.exe

2013-02-13 03:02:46 44544 ----a-w- C:\windows\SysWow64\agremove.exe

2013-01-09 01:19:09 2312704 ----a-w- C:\windows\System32\jscript9.dll

2013-01-09 01:12:03 1392128 ----a-w- C:\windows\System32\wininet.dll

2013-01-09 01:11:06 1494528 ----a-w- C:\windows\System32\inetcpl.cpl

2013-01-09 01:07:51 173056 ----a-w- C:\windows\System32\ieUnatt.exe

2013-01-09 01:07:47 599040 ----a-w- C:\windows\System32\vbscript.dll

2013-01-09 01:04:42 2382848 ----a-w- C:\windows\System32\mshtml.tlb

2013-01-08 22:11:21 1800704 ----a-w- C:\windows\SysWow64\jscript9.dll

2013-01-08 22:03:20 1129472 ----a-w- C:\windows\SysWow64\wininet.dll

2013-01-08 22:03:12 1427968 ----a-w- C:\windows\SysWow64\inetcpl.cpl

2013-01-08 21:59:02 142848 ----a-w- C:\windows\SysWow64\ieUnatt.exe

2013-01-08 21:58:29 420864 ----a-w- C:\windows\SysWow64\vbscript.dll

2013-01-08 21:56:23 2382848 ----a-w- C:\windows\SysWow64\mshtml.tlb

2013-01-04 04:43:21 44032 ----a-w- C:\windows\apppatch\acwow64.dll

2012-12-14 21:49:28 24176 ----a-w- C:\windows\System32\drivers\mbam.sys

2012-12-07 13:20:16 441856 ----a-w- C:\windows\System32\Wpc.dll

2012-12-07 13:15:31 2746368 ----a-w- C:\windows\System32\gameux.dll

2012-12-07 12:26:17 308736 ----a-w- C:\windows\SysWow64\Wpc.dll

2012-12-07 12:20:43 2576384 ----a-w- C:\windows\SysWow64\gameux.dll

2012-12-07 11:20:04 30720 ----a-w- C:\windows\System32\usk.rs

2012-12-07 11:20:03 43520 ----a-w- C:\windows\System32\csrr.rs

2012-12-07 11:20:03 23552 ----a-w- C:\windows\System32\oflc.rs

2012-12-07 11:20:01 45568 ----a-w- C:\windows\System32\oflc-nz.rs

2012-12-07 11:20:01 44544 ----a-w- C:\windows\System32\pegibbfc.rs

2012-12-07 11:20:01 20480 ----a-w- C:\windows\System32\pegi-fi.rs

2012-12-07 11:20:00 20480 ----a-w- C:\windows\System32\pegi-pt.rs

2012-12-07 11:19:59 20480 ----a-w- C:\windows\System32\pegi.rs

2012-12-07 11:19:58 46592 ----a-w- C:\windows\System32\fpb.rs

2012-12-07 11:19:57 40960 ----a-w- C:\windows\System32\cob-au.rs

2012-12-07 11:19:57 21504 ----a-w- C:\windows\System32\grb.rs

2012-12-07 11:19:57 15360 ----a-w- C:\windows\System32\djctq.rs

2012-12-07 11:19:56 55296 ----a-w- C:\windows\System32\cero.rs

2012-12-07 11:19:55 51712 ----a-w- C:\windows\System32\esrb.rs

2012-11-30 05:45:35 362496 ----a-w- C:\windows\System32\wow64win.dll

2012-11-30 05:45:35 243200 ----a-w- C:\windows\System32\wow64.dll

2012-11-30 05:45:35 13312 ----a-w- C:\windows\System32\wow64cpu.dll

2012-11-30 05:43:12 16384 ----a-w- C:\windows\System32\ntvdm64.dll

2012-11-30 04:53:59 274944 ----a-w- C:\windows\SysWow64\KernelBase.dll

2012-11-30 03:23:48 338432 ----a-w- C:\windows\System32\conhost.exe

2012-11-30 02:38:59 6144 ---ha-w- C:\windows\SysWow64\api-ms-win-security-base-l1-1-0.dll

2012-11-30 02:38:59 4608 ---ha-w- C:\windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll

2012-11-30 02:38:59 3584 ---ha-w- C:\windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll

2012-11-30 02:38:59 3072 ---ha-w- C:\windows\SysWow64\api-ms-win-core-util-l1-1-0.dll

2012-11-23 03:13:57 68608 ----a-w- C:\windows\System32\taskhost.exe

2012-11-22 05:44:23 800768 ----a-w- C:\windows\System32\usp10.dll

2012-11-22 04:45:03 626688 ----a-w- C:\windows\SysWow64\usp10.dll

.

============= FINISH: 7:21:50.87 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume1

Install Date: 6/21/2011 3:34:15 PM

System Uptime: 2/18/2013 6:59:52 AM (1 hours ago)

.

Motherboard: TOSHIBA | | Portable PC

Processor: Intel® Celeron® CPU 925 @ 2.30GHz | CPU | 2294/800mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 221 GiB total, 179.405 GiB free.

D: is CDROM ()

.

==== Disabled Device Manager Items =============

.

Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}

Description: Security Processor Loader Driver

Device ID: ROOT\LEGACY_SPLDR\0000

Manufacturer:

Name: Security Processor Loader Driver

PNP Device ID: ROOT\LEGACY_SPLDR\0000

Service: spldr

.

==== System Restore Points ===================

.

RP60: 12/12/2012 11:35:55 AM - Windows Update

RP61: 12/20/2012 6:05:13 PM - Windows Update

RP62: 1/9/2013 11:04:02 PM - Windows Update

RP63: 1/10/2013 11:38:55 PM - Windows Update

RP64: 2/12/2013 9:11:31 PM - Windows Update

RP65: 2/12/2013 10:21:32 PM - Windows Update

RP66: 2/13/2013 11:34:47 PM - Windows Update

.

==== Installed Programs ======================

.

Adobe Flash Player 10 Plugin

Adobe Flash Player 11 ActiveX 64-bit

Adobe Reader 9.3.4

Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver

Atheros Driver Installation Program

Best Buy pc app

Conexant HD Audio

D3DX10

Google Chrome

Google Toolbar for Internet Explorer

Google Update Helper

Intel® Graphics Media Accelerator Driver

Intel® Matrix Storage Manager

Java 6 Update 17

Junk Mail filter update

Label@Once 1.0

Malwarebytes Anti-Malware version 1.70.0.1100

Mesh Runtime

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office 2010

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

MSVCRT

MSVCRT_amd64

Norton Internet Security

PlayReady PC Runtime amd64

PlayReady PC Runtime x86

Realtek USB 2.0 Card Reader

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

SUPERAntiSpyware

Synaptics Pointing Device Driver

Toshiba App Place

TOSHIBA Application Installer

TOSHIBA Assist

Toshiba Book Place

TOSHIBA Bulletin Board

TOSHIBA Disc Creator

TOSHIBA Hardware Setup

TOSHIBA HDD/SSD Alert

TOSHIBA Media Controller

TOSHIBA Media Controller Plug-in

TOSHIBA Quality Application

TOSHIBA Recovery Media Creator

TOSHIBA ReelTime

TOSHIBA Service Station

TOSHIBA Supervisor Password

TOSHIBA Value Added Package

ToshibaRegistration

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Windows Live Communications Platform

Windows Live Essentials

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Language Selector

Windows Live Mail

Windows Live Mesh

Windows Live Mesh ActiveX Control for Remote Connections

Windows Live Messenger

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

.

==== Event Viewer Messages From Past Week ========

.

2/18/2013 7:21:48 AM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.

2/18/2013 7:00:31 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

2/18/2013 7:00:28 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

2/18/2013 7:00:25 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

2/18/2013 7:00:20 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

2/18/2013 7:00:18 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_NIS discache eeCtrl IDSVia64 SASDIFSV SASKUTIL spldr SRTSP SRTSPX SymIRON SymNetS Wanarpv6

2/17/2013 2:26:27 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 SRTSP

2/17/2013 2:26:25 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Yahoo! Updater service to connect.

2/17/2013 2:26:25 PM, Error: Service Control Manager [7000] - The Yahoo! Updater service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

2/17/2013 2:26:01 PM, Error: SRTSP [4] - Error loading virus definitions.

2/17/2013 1:17:03 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx64 ccSet_NIS discache eeCtrl IDSVia64 spldr SRTSP SRTSPX SymIRON SymNetS Wanarpv6

2/16/2013 4:33:20 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.

2/12/2013 10:05:09 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Windows 7 for x64-based Systems (KB2790655).

2/12/2013 10:05:09 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2792100).

2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Windows 7 for x64-based Systems (KB2799494).

2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Windows 7 for x64-based Systems (KB2790113).

2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Windows 7 for x64-based Systems (KB2778344).

2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2789645).

2/12/2013 10:03:33 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80242016: Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2797052).

.

==== End Of File ===========================

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Hello,

Save and close any work documents, close any apps that you started.

Temporarily turn off (disable) your antivirus program

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Start your MBAM MalwareBytes' Anti-Malware.

Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark.

Then click the Scanner settings sub-tab in second row of tabs. Make sure all option lines have a checkmark.

If you have the PRO license, then do this too: Click the Protection tab. Make sure all option lines have a checkmark.

Next, Click the Update tab. Press the "Check for Updates" button.

If prompted for a Restart, do that.

When done, click the Scanner tab.

Do a Quick Scan. i_arrow-l.gif

When the scan is complete, click OK, then Show Results to view the results.

Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.

The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

When all done, Copy & paste the MBAM scan log into a new reply.

Tell me, How is the system ?

Re-enable your antivirus program.

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