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Hi, cu_sith: :)

That doesn't sound normal & I don't recall seeing that reported here at the forum.

Until an MBAM staffer arrives, if this is a new installation of MBAM PRO, please be sure to reboot the computer once or twice.

If that doesn't resolve the issue, please follow the instructions below and post back with the following logs as attachments to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

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Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.

Double-click on mbam-check.exe to run it, it should then open a log file.

Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs

In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs

Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool, on Vista or Win 7 right click and select Run as administrator

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.


  • When done, DDS will open two (2) logs:

    1. DDS.txt
    2. Attach.txt

  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.

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-Same problem i have. I did fresh install of malwarebytes and its seems to work now. Try open malwarebytes after update and see if is website blocking active. If not then try remove malwarebytes and do fresh install.

Ilija

Hi, cu_sith:

Yes, while each computer is unique (despite similar-sounding problems), a clean reinstall often resolves minor performance/corruption issues.

If you'd like to try that first -- assuming there's nothing else going on with your system suggestive of malware infection, etc -- then it's important to please follow the steps here for a proper clean reinstall using the mbam-clean tool: MBAM Clean Removal Process.

Let us know if it resolves your issue.

Otherwise, please reply back here with the requested logs attached to your next reply.

Thanks,

daledoc1

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