malewarebytes wont open

[vmax8915147]

malwarebytes wont open. I tried uninstall and reinstall still nothing.I typed ebam.exe in run window-nothing. Outlook express working except when I try to open mail from malwarebytes computer reboots. The symtoms of this virus are-When I search a key word I get the search results page but when I click on a site I get a pop up warning. If I allow the pop up I either get a error saying ie cannot open the window or the computer reboots. I use Mcafee anti virus but I can't update it.I also have ad-aware installed and it is still working. It keeps finding(win 32 rootkit.TDSS) After I remove it it I get the message to reboot to make sure the malware is completely removed. Of couse after I reboot it's back. Running scans in safe mode doesn't seem to make a difference. I'm typing this on the librarys computer. I don't think I can send you a hjt log on my computer. Where do I start with this? Any help is greatly appreciated ---Chuck

[AdvancedSetup]

Try to copy this to a CD from a friends computer if you have to.

Please visit this webpage for instructions for downloading ComboFix to your

DESKTOP

:

how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run

ComboFix.exe

on your DESKTOP and not from any other folder.

Also,

DO NOT

click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

ComboFix.exe

ComboFix.exe

ComboFix.exe

Note:

The

Windows Recovery Console

will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Click
  Yes
  to allow ComboFix to continue scanning for malware.
  
  
• When the tool is finished, it will produce a report for you.
  
  
• Please post the
  C:\ComboFix.txt
  along with a
  new HijackThis log
  so we may continue cleaning the system.
  
  

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.