Computer Performance similar to RootKit

Helixreader · February 17, 2013

I am experiencing performance issues (slow start-up, IE crashing, display issues etc.) with my computer similar to issues experienced several weeks ago when Malwarebytes detected a Rootkit. Forum helped to resolve this issue.

Current full scan with Malwarebytes detects no issues. Any recommendations?

Thank-you

Helixreader

MrCharlie · February 17, 2013

Welcome to the forum, please start at the link below:

http://forums.malwar...?showtopic=9573

Post back the 2 logs here.....DDS.txt and Attach.txt

<====><====><====><====><====><====><====><====>

Next.......

Please remove any usb or external drives from the computer before you run this scan!

Quit all running programs.

Please download and run RogueKiller to your desktop.

http://tigzy.geeksto...ueKillerX64.exe <---use this one for 64 bit systems

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>

The removal of malware isn't instantaneous, please be patient.

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

Helixreader · February 17, 2013

Thank-you...

DDS (Ver_2012-11-20.01) - NTFS_AMD64

Internet Explorer: 9.0.8112.16464

Run by Brian at 11:42:21 on 2013-02-17

Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.6135.3630 [GMT -5:00]

.

AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ===============

.

C:\Windows\system32\lsm.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\nvvsvc.exe

C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe

C:\Windows\system32\svchost.exe -k RPCSS

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Program Files (x86)\Common Files\logishrd\LVMVFM\UMVPFSrv.exe

C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe

C:\Windows\system32\svchost.exe -k GPSvcGroup

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k NetworkService

C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe

C:\Windows\system32\nvvsvc.exe

C:\Windows\System32\spoolsv.exe

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe

C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\CrashPlan\CrashPlanService.exe

C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation

C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt

C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe

C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\ccSvcHst.exe

C:\Windows\System32\svchost.exe -k HPZ12

C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe

C:\Windows\system32\svchost.exe -k imgsvc

C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe

C:\Windows\system32\svchost.exe -k HPService

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\ccSvcHst.exe

C:\Windows\system32\taskhost.exe

C:\Windows\System32\WUDFHost.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe

C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE

C:\Program Files (x86)\Logitech\Vid HD\Vid.exe

C:\Program Files\CrashPlan\CrashPlanTray.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe

C:\Users\Brian\AppData\Roaming\Dropbox\bin\Dropbox.exe

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files\NVIDIA Corporation\Display\nvtray.exe

C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe

C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe

C:\Program Files (x86)\iTunes\iTunesHelper.exe

C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe

C:\Windows\SysWOW64\CTXFISPI.EXE

C:\Program Files\iPod\bin\iPodService.exe

C:\Windows\system32\SearchIndexer.exe

C:\Program Files\Windows Media Player\wmpnetwk.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe

C:\Windows\System32\svchost.exe -k LocalServicePeerNet

C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe

C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe

C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE

C:\Program Files (x86)\Internet Explorer\iexplore.exe

C:\Program Files (x86)\HP\Digital Imaging\smart web printing\hpswp_clipbook.exe

C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_149_ActiveX.exe

C:\Windows\splwow64.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\System32\cscript.exe

.

============== Pseudo HJT Report ===============

.

uStart Page = hxxp://www.comcast.net/

BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\ips\ipsbho.dll

BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL

BHO: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL

BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files (x86)\WOT\WOT.dll

BHO: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll

BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\coieplg.dll

TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll

TB: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\coieplg.dll

TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files (x86)\WOT\WOT.dll

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll

EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll

uRun: [OfficeSyncProcess] "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"

uRun: [Logitech Vid] "C:\Program Files (x86)\Logitech\Vid HD\Vid.exe" -bootmode

mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume

mRun: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

mRun: [updReg] C:\Windows\UpdReg.EXE

mRun: [hpqSRMon] C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSRMon.exe

mRun: [bCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices

mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"

mRun: [Monitor] "C:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exe"

mRun: [VolPanel] "C:\Program Files (x86)\Creative\Sound Blaster X-Fi\Volume Panel\VolPanlu.exe" /r

mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime

mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"

mRun: [LWS] C:\Program Files (x86)\Logitech\LWS\Webcam Software\LWS.exe -hide

mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"

StartupFolder: C:\Users\Brian\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Brian\AppData\Roaming\Dropbox\bin\Dropbox.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\CRASHP~1.LNK - C:\Program Files\CrashPlan\CrashPlanTray.exe

StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe

uPolicies-Explorer: NoDrives = dword:0

mPolicies-Explorer: NoDrives = dword:0

mPolicies-System: ConsentPromptBehaviorAdmin = dword:5

mPolicies-System: ConsentPromptBehaviorUser = dword:3

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000

IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll

IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

.

INFO: HKCU has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

INFO: HKLM has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://webvpn.vcu.edu/CACHE/stc/6/binaries/vpnweb.cab

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab

DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} - hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab

DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab

TCP: NameServer = 192.168.1.1

TCP: Interfaces\{E8CEBB36-DE5E-4172-AAD0-44DBB3117F11} : DHCPNameServer = 192.168.1.1

Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll

Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files (x86)\WOT\WOT.dll

SSODL: WebCheck - <orphaned>

SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL

mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\24.0.1312.57\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome

x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL

x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll

x64-BHO: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL

x64-BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll

x64-BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>

x64-TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll

x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll

x64-Run: [iAAnotif] "C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\iaanotif.exe"

x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe

x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll

x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll

x64-IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

.

INFO: x64-HKLM has more than 50 listed domains.

If you wish to scan all of them, select the 'Force scan all domains' option.

.

x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL

x64-Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer x64\skypeieplugin.dll

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>

x64-Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll

x64-SSODL: WebCheck - <orphaned>

x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL

.

================= FIREFOX ===================

.

FF - ProfilePath - C:\Users\Brian\AppData\Roaming\Mozilla\Firefox\Profiles\5w1014nq.default\

FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL

FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL

FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll

FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll

FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.123\npGoogleUpdate3.dll

FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll

FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.10516.0\npctrlui.dll

FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll

FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll

FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll

FF - plugin: C:\Users\Brian\AppData\LocalLow\Unity\WebPlayer\loader\npUnity3D32.dll

FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_5_502_146.dll

FF - ExtSQL: 2013-01-25 05:32; {BBDA0591-3099-440a-AA10-41764D9DB4DB}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\IPSFFPlgn

FF - ExtSQL: 2013-01-26 05:38; {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\coFFPlgn

FF - ExtSQL: !HIDDEN! 2010-07-23 21:06; smartwebprinting@hp.com; C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3

.

============= SERVICES / DRIVERS ===============

.

R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2009-10-15 53488]

R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1402000.013\symds64.sys [2012-11-7 493216]

R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1402000.013\symefa64.sys [2012-11-7 1133216]

R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\BASHDefs\20130208.001\BHDrvx64.sys [2013-2-12 1388120]

R1 ccSet_N360;Norton Security Suite Settings Manager;C:\Windows\System32\drivers\N360x64\1402000.013\ccsetx64.sys [2012-11-7 168096]

R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.1.0.24\Definitions\IPSDefs\20130215.001\IDSviA64.sys [2013-2-15 513184]

R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1402000.013\ironx64.sys [2012-11-7 224416]

R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1402000.013\symnets.sys [2012-11-7 432800]

R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2009-10-15 88576]

R2 CrashPlanService;CrashPlan Backup Service;C:\Program Files\CrashPlan\CrashPlanService.exe [2012-8-16 222720]

R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\20.2.0.19\ccsvchst.exe [2012-11-7 143928]

R2 Skype C2C Service;Skype C2C Service;C:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exe [2013-1-31 3289208]

R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2012-12-29 383416]

R2 UMVPFSrv;UMVPFSrv;C:\Program Files (x86)\Common Files\LogiShrd\LVMVFM\UMVPFSrv.exe [2012-1-18 450848]

R3 CompFilter64;UVCCompositeFilter;C:\Windows\System32\drivers\lvbflt64.sys [2012-1-18 25632]

R3 CT20XUT.SYS;CT20XUT.SYS;C:\Windows\System32\drivers\CT20XUT.sys [2010-7-7 230488]

R3 CTEXFIFX.SYS;CTEXFIFX.SYS;C:\Windows\System32\drivers\CTEXFIFX.sys [2010-7-7 1445976]

R3 CTHWIUT.SYS;CTHWIUT.SYS;C:\Windows\System32\drivers\CTHWIUT.sys [2010-7-7 95320]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-2-16 138912]

R3 ha20x22k;Creative 20X2 HAL Driver;C:\Windows\System32\drivers\ha20x22k.sys [2010-7-7 1612888]

R3 LVRS64;Logitech RightSound Filter Driver;C:\Windows\System32\drivers\lvrs64.sys [2012-1-18 351136]

R3 LVUVC64;Logitech HD Webcam C615(UVC);C:\Windows\System32\drivers\lvuvc64.sys [2012-1-18 4865568]

R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-3-1 187392]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]

S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-11-9 160944]

S3 Creative ALchemy AL6 Licensing Service;Creative ALchemy AL6 Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe [2009-10-15 79360]

S3 Creative Audio Engine Licensing Service;Creative Audio Engine Licensing Service;C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe [2009-10-15 79360]

S3 CT20XUT;CT20XUT;C:\Windows\System32\drivers\CT20XUT.sys [2010-7-7 230488]

S3 CTEXFIFX;CTEXFIFX;C:\Windows\System32\drivers\CTEXFIFX.sys [2010-7-7 1445976]

S3 CTHWIUT;CTHWIUT;C:\Windows\System32\drivers\CTHWIUT.sys [2010-7-7 95320]

S3 FlyUsb;FLY Fusion;C:\Windows\System32\drivers\FlyUsb.sys [2011-11-12 24576]

S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2012-10-28 19456]

S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2012-10-28 57856]

S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-2-15 52736]

S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-2-24 1255736]

S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2009-2-13 14464]

.

=============== Created Last 30 ================

.

2013-02-15 01:42:50 996352 ----a-w- C:\Program Files\Common Files\Microsoft Shared\VGX\VGX.dll

2013-02-15 01:42:50 768000 ----a-w- C:\Program Files (x86)\Common Files\Microsoft Shared\VGX\VGX.dll

2013-02-15 01:40:58 5553512 ----a-w- C:\Windows\System32\ntoskrnl.exe

2013-02-15 01:40:58 3967848 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe

2013-02-15 01:40:57 3913064 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe

2013-02-15 01:40:57 3153408 ----a-w- C:\Windows\System32\win32k.sys

2013-02-15 01:40:56 7680 ----a-w- C:\Windows\SysWow64\instnm.exe

2013-02-15 01:40:56 5120 ----a-w- C:\Windows\SysWow64\wow32.dll

2013-02-15 01:40:56 25600 ----a-w- C:\Windows\SysWow64\setup16.exe

2013-02-15 01:40:56 215040 ----a-w- C:\Windows\System32\winsrv.dll

2013-02-15 01:40:56 2048 ----a-w- C:\Windows\SysWow64\user.exe

2013-02-15 01:40:56 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll

2013-02-15 01:40:42 288088 ----a-w- C:\Windows\System32\drivers\FWPKCLNT.SYS

2013-02-15 01:40:42 1913192 ----a-w- C:\Windows\System32\drivers\tcpip.sys

2013-02-03 11:56:47 95648 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll

2013-01-26 19:05:11 -------- d-----w- C:\Users\Brian\AppData\Local\Macromedia

.

==================== Find3M ====================

.

2013-02-08 11:56:13 74096 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl

2013-02-08 11:56:13 697712 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe

2013-02-03 11:56:44 861088 ----a-w- C:\Windows\SysWow64\npDeployJava1.dll

2013-02-03 11:56:44 782240 ----a-w- C:\Windows\SysWow64\deployJava1.dll

2013-01-09 01:19:09 2312704 ----a-w- C:\Windows\System32\jscript9.dll

2013-01-09 01:12:03 1392128 ----a-w- C:\Windows\System32\wininet.dll

2013-01-09 01:11:06 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl

2013-01-09 01:07:51 173056 ----a-w- C:\Windows\System32\ieUnatt.exe

2013-01-09 01:07:47 599040 ----a-w- C:\Windows\System32\vbscript.dll

2013-01-09 01:04:42 2382848 ----a-w- C:\Windows\System32\mshtml.tlb

2013-01-08 22:11:21 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll

2013-01-08 22:03:20 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll

2013-01-08 22:03:12 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl

2013-01-08 21:59:02 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe

2013-01-08 21:58:29 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll

2013-01-08 21:56:23 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb

2013-01-04 04:43:21 44032 ----a-w- C:\Windows\apppatch\acwow64.dll

2012-12-29 08:40:27 6382008 ----a-w- C:\Windows\System32\nvcpl.dll

2012-12-29 08:40:27 3455416 ----a-w- C:\Windows\System32\nvsvc64.dll

2012-12-29 08:40:11 2923201 ----a-w- C:\Windows\System32\nvcoproc.bin

2012-12-29 08:40:09 884152 ----a-w- C:\Windows\System32\nvvsvc.exe

2012-12-29 08:40:09 63928 ----a-w- C:\Windows\System32\nvshext.dll

2012-12-29 08:40:09 118712 ----a-w- C:\Windows\System32\nvmctray.dll

2012-12-29 07:54:24 550328 ----a-w- C:\Windows\SysWow64\nvStreaming.exe

2012-12-16 17:11:22 46080 ----a-w- C:\Windows\System32\atmlib.dll

2012-12-16 14:45:03 367616 ----a-w- C:\Windows\System32\atmfd.dll

2012-12-16 14:13:28 295424 ----a-w- C:\Windows\SysWow64\atmfd.dll

2012-12-16 14:13:20 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll

2012-12-14 21:49:28 24176 ----a-w- C:\Windows\System32\drivers\mbam.sys

2012-11-23 03:13:57 68608 ----a-w- C:\Windows\System32\taskhost.exe

2012-11-20 05:48:49 307200 ----a-w- C:\Windows\System32\ncrypt.dll

2012-11-20 04:51:09 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll

.

============= FINISH: 11:42:43.22 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft Windows 7 Home Premium

Boot Device: \Device\HarddiskVolume3

Install Date: 11/14/2009 2:53:24 PM

System Uptime: 2/17/2013 10:23:51 AM (1 hours ago)

.

Motherboard: DELL Inc. | | 0X501H

Processor: Intel® Core i7 CPU 920 @ 2.67GHz | CPU 1 | 1574/133mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 917 GiB total, 841.338 GiB free.

D: is Removable

E: is CDROM ()

F: is Removable

G: is Removable

H: is Removable

I: is Removable

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

No restore point in system.

.

==== Installed Programs ======================

.

64 Bit HP CIO Components Installer

Acrobat.com

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader XI (11.0.01)

Adobe Shockwave Player 11.6

AIO_CDA_ProductContext

AIO_CDA_Software

AIO_Scan

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Avery Wizard 3.1

Bonjour

BufferChm

C5100

c5100_Help

CameraHelperMsi

CCleaner

Choice Guard

Copy

CrashPlan

Creative Audio Control Panel

Creative Software AutoUpdate

Creative Sound Blaster Properties x64 Edition

CustomerResearchQFolder

Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition

Destinations

DeviceDiscovery

DeviceManagementQFolder

DocProc

DocProcQFolder

Dolby Digital Live Pack

Dropbox

erLT

eSupportQFolder

Fax

Google Chrome

Google Earth

Google Toolbar for Internet Explorer

Google Update Helper

GPBaseService2

honestech VHS to DVD 5.0 Deluxe

HP Customer Participation Program 13.0

HP Imaging Device Functions 13.0

HP Photosmart All-In-One Driver Software 13.0 Rel. A

HP Photosmart Essential

HP Photosmart Essential 3.5

HP Smart Web Printing 4.60

HP Solution Center 13.0

HP Update

HPPhotoGadget

HPPhotoSmartDiscLabelContent1

HPPhotosmartEssential

HPProductAssistant

HPSSupply

Initio USB Default Controller Driver 64-bit

Intel® Matrix Storage Manager

iTunes

Java 7 Update 13

Java Auto Updater

Junk Mail filter update

LeapFrog Connect

LeapFrog LeapPad Explorer Plugin

LeapFrog Tag Plugin

Logitech Vid HD

Logitech Webcam Software

LWS Facebook

LWS Gallery

LWS Help_main

LWS Launcher

LWS Motion Detection

LWS Pictures And Video

LWS Twitter

LWS Video Mask Maker

LWS VideoEffects

LWS Webcam Software

LWS WLM Plugin

LWS YouTube Plugin

Malwarebytes Anti-Malware version 1.70.0.1100

MarketResearch

Microsoft .NET Framework 4 Client Profile

Microsoft .NET Framework 4 Extended

Microsoft Application Error Reporting

Microsoft Default Manager

Microsoft Office 2010 Service Pack 1 (SP1)

Microsoft Office Access MUI (English) 2010

Microsoft Office Access Setup Metadata MUI (English) 2010

Microsoft Office Excel MUI (English) 2010

Microsoft Office Groove MUI (English) 2010

Microsoft Office InfoPath MUI (English) 2010

Microsoft Office Office 64-bit Components 2010

Microsoft Office OneNote MUI (English) 2010

Microsoft Office Outlook MUI (English) 2010

Microsoft Office PowerPoint MUI (English) 2010

Microsoft Office Professional Plus 2010

Microsoft Office Proof (English) 2010

Microsoft Office Proof (French) 2010

Microsoft Office Proof (Spanish) 2010

Microsoft Office Proofing (English) 2010

Microsoft Office Publisher MUI (English) 2010

Microsoft Office Shared 64-bit MUI (English) 2010

Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010

Microsoft Office Shared MUI (English) 2010

Microsoft Office Shared Setup Metadata MUI (English) 2010

Microsoft Office Word MUI (English) 2010

Microsoft Search Enhancement Pack

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Sync Framework Runtime Native v1.0 (x86)

Microsoft Sync Framework Services Native v1.0 (x86)

Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2005 Redistributable (x64)

Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175

Mozilla Firefox 18.0.1 (x86 en-US)

Mozilla Maintenance Service

MSVCRT

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

Network64

Norton Security Suite

NVIDIA 3D Vision Controller Driver

NVIDIA 3D Vision Controller Driver 310.90

NVIDIA 3D Vision Driver 310.90

NVIDIA Control Panel 310.90

NVIDIA Graphics Driver 310.90

NVIDIA HD Audio Driver 1.3.18.0

NVIDIA Install Application

NVIDIA PhysX

NVIDIA PhysX System Software 9.12.1031

NVIDIA Stereoscopic 3D Driver

NVIDIA Update 1.11.3

NVIDIA Update Components

OCR Software by I.R.I.S. 13.0

OpenAL

PowerDVD DX

QuickTime

Realtek High Definition Audio Driver

Roxio Creator Audio

Roxio Creator Copy

Roxio Creator Data

Roxio Creator DE

Roxio Creator Tools

Roxio Express Labeler 3

Roxio Update Manager

Scan

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Extended (KB2487367)

Security Update for Microsoft .NET Framework 4 Extended (KB2656351)

Security Update for Microsoft .NET Framework 4 Extended (KB2736428)

Security Update for Microsoft .NET Framework 4 Extended (KB2742595)

Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2687417) 32-Bit Edition

Security Update for Microsoft InfoPath 2010 (KB2687436) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553091)

Security Update for Microsoft Office 2010 (KB2553096)

Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition

Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition

Security Update for Microsoft Visio 2010 (KB2687508) 32-Bit Edition

Security Update for Microsoft Visio Viewer 2010 (KB2598287) 32-Bit Edition

Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition

Shop for HP Supplies

Skype Click to Call

Skype™ 6.0

SmartWebPrinting

SolutionCenter

Sound Blaster X-Fi

Spelling Dictionaries Support For Adobe Reader 9

Status

swMSM

Toolbox

TrayApp

Unity Web Player

UnloadSupport

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Extended (KB2468871)

Update for Microsoft .NET Framework 4 Extended (KB2533523)

Update for Microsoft .NET Framework 4 Extended (KB2600217)

Update for Microsoft Office 2010 (KB2494150)

Update for Microsoft Office 2010 (KB2553065)

Update for Microsoft Office 2010 (KB2553092)

Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition

Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition

Update for Microsoft Office 2010 (KB2566458)

Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition

Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition

Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition

Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition

Update for Microsoft OneNote 2010 (KB2687277) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition

Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition

Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition

Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition

USB2.0 VIDBOX NW03, NW06

Use the entry named LeapFrog Connect to uninstall (LeapFrog LeapPad Explorer Plugin)

Use the entry named LeapFrog Connect to uninstall (LeapFrog Tag Plugin)

WebReg

Windows Driver Package - LeapFrog (FlyUsb) USB (11/05/2008 1.1.1.0)

Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012)

Windows Live Call

Windows Live Communications Platform

Windows Live Essentials

Windows Live Mail

Windows Live Messenger

Windows Live Photo Gallery

Windows Live Sign-in Assistant

Windows Live Sync

Windows Live Toolbar

Windows Live Upload Tool

Windows Live Writer

WOT for Internet Explorer

.

==== Event Viewer Messages From Past Week ========

.

2/17/2013 9:25:26 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume .

2/17/2013 8:53:01 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.

2/17/2013 8:15:20 AM, Error: Service Control Manager [7034] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 4 time(s).

2/17/2013 8:14:51 AM, Error: Service Control Manager [7034] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 3 time(s).

2/17/2013 8:14:40 AM, Error: Service Control Manager [7038] - The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: Logon failure: the specified account password has expired. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

2/17/2013 8:14:40 AM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

2/17/2013 8:14:40 AM, Error: Service Control Manager [7000] - The NVIDIA Update Service Daemon service failed to start due to the following error: The service did not start due to a logon failure.

2/17/2013 8:13:59 AM, Error: Service Control Manager [7031] - The Windows Media Player Network Sharing Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

2/17/2013 8:06:05 AM, Error: Service Control Manager [7023] - The Peer Name Resolution Protocol service terminated with the following error: %%-2140993535

2/17/2013 8:06:05 AM, Error: Service Control Manager [7001] - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error: %%-2140993535

2/17/2013 8:06:05 AM, Error: Microsoft-Windows-PNRPSvc [102] - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.

2/17/2013 8:06:04 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume C:.

2/17/2013 8:05:57 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 9 time(s).

2/17/2013 8:05:57 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 10 time(s).

2/17/2013 8:05:56 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 8 time(s).

2/17/2013 8:05:56 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 7 time(s).

2/17/2013 8:05:56 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 6 time(s).

2/17/2013 8:05:56 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 5 time(s).

2/17/2013 8:05:56 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 4 time(s).

2/17/2013 8:05:56 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 3 time(s).

2/17/2013 8:05:56 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 2 time(s).

2/17/2013 8:05:56 AM, Error: Service Control Manager [7034] - The Volume Shadow Copy service terminated unexpectedly. It has done this 1 time(s).

2/17/2013 7:51:12 AM, Error: iaStor [9] - The device, \Device\Ide\iaStor0, did not respond within the timeout period.

2/17/2013 10:24:33 AM, Error: volsnap [27] - The shadow copies of volume C: were aborted during detection because a critical control file could not be opened.

2/17/2013 10:24:15 AM, Error: volsnap [14] - The shadow copies of volume C: were aborted because of an IO failure on volume C:.

2/16/2013 1:43:32 PM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

2/16/2013 1:43:32 PM, Error: Service Control Manager [7024] - The Windows Search service terminated with service-specific error %%-1073473535.

2/15/2013 6:31:55 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

2/15/2013 6:15:36 PM, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.

2/15/2013 6:13:59 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}

2/15/2013 6:13:59 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}

2/15/2013 6:13:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}

2/15/2013 6:13:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

2/15/2013 6:13:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}

2/15/2013 6:13:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}

2/15/2013 6:13:47 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

2/15/2013 6:13:41 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}

2/15/2013 6:13:36 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx64 ccSet_N360 DfsC discache eeCtrl IDSVia64 NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSP SRTSPX SymIRON SymNetS tdx Wanarpv6 WfpLwf ws2ifsl

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The Network Connections service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.

2/15/2013 6:13:36 PM, Error: Service Control Manager [7001] - The Creative Audio Service service depends on the Windows Audio service which failed to start because of the following error: The dependency service or group failed to start.

.

==== End Of File ===========================

RogueKiller V8.5.1 _x64_ [Feb 12 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Brian [Admin rights]

Mode : Scan -- Date : 02/17/2013 11:58:51

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 7 ¤¤¤

[sTARTUP][sUSP PATH] Uninstall LastPass RunOnce.lnk @UpdatusUser : C:\Users\UpdatusUser\AppData\Roaming\lpuninstall.exe [7] -> FOUND

[HJPOL] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND

[HJPOL] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND

[HJPOL] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND

[HJPOL] HKLM\[...]\Wow6432Node\System : DisableRegistryTools (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: SAMSUNG HD103UJ +++++

--- User ---

[MBR] 660d105f94d28f2a8bb61cf401a14c03

[bSP] 27b3066dbab70310c579889fe3b381a8 : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 15000 Mo

2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 30801920 | Size: 938828 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_02172013_02d1158.txt >>

RKreport[1]_S_02172013_02d1158.txt

MrCharlie · February 17, 2013

Please read the directions carefully so you don't end up deleting something that is good!!

If in doubt about an entry....please ask or choose Skip!!!!

Don't Delete anything unless instructed to!

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

If a suspicious object is detected, the default action will be Skip, click on Continue

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
Put a checkmark beside loaded modules.
A reboot will be needed to apply the changes. Do it.
TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
Then click on Change parameters in TDSSKiller.
Check all boxes then click OK.
Click the Start Scan button.
The scan should take no longer than 2 minutes.
If a suspicious object is detected, the default action will be Skip, click on Continue.

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
If in doubt about an entry....please ask or choose Skip
If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

Don't Delete anything unless instructed to!

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

Helixreader · February 17, 2013

Attached are requested logs

TDSSKiller.2.8.16.0_17.02.2013_12.26.47_log.txt

TDSSKiller.2.8.16.0_17.02.2013_12.31.01_log.txt

MrCharlie · February 17, 2013

That scan was clean....next:

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

Helixreader · February 17, 2013

ComboFix log...

ComboFix.txt

MrCharlie · February 17, 2013

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.
AdwCleaner is a tool that deletes :
· Adwares (software ads)
· PUP/LPI (Potentially Undesirable Program)
· Toolbars
· Hijacker (Hijack of the browser's homepage)
It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
Now click on the Search tab.
Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

Helixreader · February 17, 2013

AdwCleaner log:

AdwCleanerR2.txt

MrCharlie · February 17, 2013

Run your CCleaner to clean out temp files.

Then......

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

Helixreader · February 17, 2013

Malwarebytes log:

Malwarebytes Anti-Malware 1.70.0.1100

www.malwarebytes.org

Database version: v2013.02.17.07

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Brian :: SHANNON-PC [administrator]

2/17/2013 2:15:54 PM

mbam-log-2013-02-17 (14-15-54).txt

Scan type: Quick scan

Scan options disabled: P2P

Objects scanned: 310988

Time elapsed: 1 minute(s), 52 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 0

(No malicious items detected)

(end)

Helixreader · February 17, 2013

Computer seems to run smoother, web pages load slower than norm still.

MrCharlie · February 17, 2013

There's no malware on the system.

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC

Helixreader · February 17, 2013

Results of screen317's Security Check version 0.99.57

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Disabled!

Norton Security Suite

WMI entry may not exist for antivirus; attempting automatic update.

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

Java 7 Update 13

Java version out of Date!

Adobe Flash Player 11.5.502.149

Adobe Reader 9

Adobe Reader XI

Mozilla Firefox (18.0.1)

Google Chrome 24.0.1312.56

Google Chrome 24.0.1312.57

````````Process Check: objlist.exe by Laurent````````

Norton ccSvcHst.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 2%

````````````````````End of Log``````````````````````

MrCharlie · February 17, 2013

You have the correct Java version on the system..so disregard that.

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassociates.com/OT-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

Maurice Naggar · February 18, 2013

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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