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Can not run MB in Safe Mode


whonew
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I can not run Malwarybyes in Safe Mode as Administrater , there is now an unknown password on that and I noticed this XP also took on my husbands laptop Toshia main page and don't know why or even how that was possible. I went in to Safe Mode and there is now Admin and Me or two admin and I don't have the password to the one that I believe has control. I looked on line and several people are asking why that is happening for they are the ower of the computers as I am. I had my computer set to go to Yahoo for IE not Toshiba, and now I am perplexed as to why my update put Windows IE8 also, if Microsoft no longer services XP Pro they should not have included a product that won't work and there is no help for.

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Hello whonew,

Confirm for me that "this pc" is not the same as the one that Maniac is helping you with. If it is, then stop & stay with "that other" topic.

IF you have MBAM PRO license, you may contact the Consumer Help Desk here.

If you are in an organization or a corporate customer, contact Corporate Support for assistance.

Let me know if you do that.

To go forward here, we must have a DDS log to start with.

Make sure you always Copy & Paste the logs directly into main body of reply box. Do NOT "attach".

Download DDS and save it to your desktop from http://download.bleepingcomputer.com/sUBs/dds.com here

or http://download.bleepingcomputer.com/sUBs/dds.scr or

http://www.infospyware.net/sUBs/dds

Disable any script blocker if your antivirus/antimalware has it.

On Vista/ Windows 7/ Windows 8 do a RIGHT-click on dds and select Run As Administrator :excl:

On Windows XP double click dds to run the tool.

DDS will run in a command prompt window and will take 3 to 4 minutes or so.

Follow and answer the prompts as appropriate.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop.

Please Copy & Paste contents of the following logs in your next reply:
DDS.txt
Attach.txt
Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

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If you have MBAM PRO license, contact the Consumer Help Desk directly >> here <<.

Otherwise, is there anyone else at your home who can do some of this ?

If not, and there is no shame in getting outside help, consider taking your system to a reputable, local, small computer repair shop { NOT a BigBox-store}.

Or you can tell me what internet browser you use most? Internet Explorer, Firefox, Chrome or .....

IF you cannot get a DDS report-log, I cannot start to help you.

I wish you well.

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