need help with click.livesearchnow redirect virus in multiple browsers

bubba2435 · February 13, 2013

Hi. Thanks for taking the time to look at my case.

I have been experiencing the click.livesearchnow redirect virus issue in both Internet Explorer v9 and Google Chrome.

I ran Malware bytes free version and came back with a trojan happili about a week ago and removed that. but the malicious redirect problem still happens.

i clean out my history, caches and all that on a regular basis and sometimes it SEEMS like the redirect stops. I can run a search in google or yahoo search or whatever and open up links without issue. Then two days later the redirect comes back. It's driving me crazy :/

In addition to running scans on malware bytes every other day or so I also downloaded CCleaner (I saw it suggested in one of the forums here) and used that to wipe out the temp files and so forth. But the redirects in the browsers remain.

I've attached the attach.txt and dds. txt files here.

Oh P.S. I have Windows 7

Thank you so much!

attach.txt

dds.txt

gringo_pr · February 13, 2013

Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
[*]Please do not attach logs or use code boxes, just copy and paste the text.
- Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
[*]Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
[*]Please provide feedback about your experience as we go.
- A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

Download Security Check by screen317 from

here.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

Please download

AdwCleaner by Xplode onto your desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the content of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[s1].txt as well.

--RogueKiller--

Download & SAVE to your Desktop RogueKiller or from here
- Quit all programs that you may have started.
- Please disconnect any USB or external drives from the computer before you run this scan!
- For Vista or Windows 7, right-click and select "Run as Administrator to start"
- For Windows XP, double-click to start.
- Wait until Prescan has finished ...
- Then Click on "Scan" button
- Wait until the Status box shows "Scan Finished"
- click on "delete"
- Wait until the Status box shows "Deleting Finished"
- Click on "Report" and copy/paste the content of the Notepad into your next reply.
- The log should be found in RKreport[1].txt on your Desktop
- Exit/Close RogueKiller+

Gringo

gringo_pr · February 16, 2013

Hello

48 Hour bump

It has been more than 48 hours since my last post.

do you still need help with this?
do you need more time?
are you having problems following my instructions?
if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

bubba2435 · February 16, 2013

HI Gringo, I need some more time. Your instructions were clear but i had some personal matters that came up unexpectedly this week. I expect to devote more time to working through your instructions this weekend.

I will be in touch soon.

Thanks.

gringo_pr · February 16, 2013

the weekend we are in now or the weekend that is coming up?

gringo

bubba2435 · February 21, 2013

HI Gringo.

Thanks for your patience. I had some personal issues come up and finally am able to devote some more time to working on this.

My computer *appears* to be running normally again- I haven't received any of the click livesearchnow redirects when using either IE or Google Chrome in a couple of days. However, I ran both Security Check and ADW Cleaner and will post those results below. Let me know if I should still do Rogue Killer too.

Also, I'm wondering where did I "pick up" this redirect virus in the first place? Does it come from some bad website or accidentally clicking on a bad link? I just want to try to avoid it in the future.

Thank you.

Results of screen317's Security Check version 0.99.59

Windows 7 x86 (UAC is enabled)

Out of date service pack!!

Internet Explorer 9

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Disabled!

Trend Micro Internet Security

Antivirus up to date! (On Access scanning disabled!)

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

CCleaner

Java 6 Update 21

Java 7 Update 13

Adobe Reader 10.0.1 Adobe Reader out of Date!

Google Chrome 24.0.1312.56

Google Chrome 24.0.1312.57

````````Process Check: objlist.exe by Laurent````````

Trend Micro Internet Security SfCtlCom.exe

Trend Micro BM TMBMSRV.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 7%

````````````````````End of Log``````````````````````

# AdwCleaner v2.112 - Logfile created 02/20/2013 at 23:01:55

# Updated 10/02/2013 by Xplode

# Operating system : Windows 7 Professional (32 bits)

# User : ronk - RONK-PC

# Boot Mode : Normal

# Running from : C:\Users\ronk\Desktop\adwcleaner0.exe

# Option [Delete]

***** [services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Deleted : HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\063A857434EDED11A893800002C0A966

***** [internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16464

[OK] Registry is clean.

-\\ Google Chrome v24.0.1312.57

File : C:\Users\ronk\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[s1].txt - [773 octets] - [20/02/2013 23:01:55]

########## EOF - C:\AdwCleaner[s1].txt - [832 octets] ##########

gringo_pr · February 21, 2013

Hello bubba2435

Yes lets go ahead and run Rougekiller and most likely a few others just to be sure it is clean and you could have picked it up from any of the places you mentioned, I will give you some links later to read to help you be safer online

gringo

gringo_pr · February 24, 2013

Greetings

I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools

Gringo

bubba2435 · February 27, 2013

Hi Gringo,

Thanks for checking in. I did Rogue Killer.

Here is the report- it generated a report 1 and a report 2 so here they both are:

RogueKiller V8.5.2 [Feb 23 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7600 ) 32 bits version

Started in : Normal mode

User : ronk [Admin rights]

Mode : Scan -- Date : 02/26/2013 22:50:06

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 3 ¤¤¤

[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤

SSDT[70] : NtCreateKey @ 0x82E55E2D -> HOOKED (Unknown @ 0x89327100)

SSDT[79] : NtCreateProcess @ 0x82F223A5 -> HOOKED (Unknown @ 0x89326340)

SSDT[80] : NtCreateProcessEx @ 0x82F223F0 -> HOOKED (Unknown @ 0x89326600)

SSDT[87] : NtCreateThread @ 0x82F221AE -> HOOKED (Unknown @ 0x89327F60)

SSDT[88] : NtCreateThreadEx @ 0x82E80331 -> HOOKED (Unknown @ 0x89328100)

SSDT[93] : NtCreateUserProcess @ 0x82E9D423 -> HOOKED (Unknown @ 0x893268C0)

SSDT[103] : NtDeleteKey @ 0x82E44652 -> HOOKED (Unknown @ 0x89327680)

SSDT[106] : NtDeleteValueKey @ 0x82E2A28A -> HOOKED (Unknown @ 0x89327940)

SSDT[155] : NtLoadDriver @ 0x82DE8313 -> HOOKED (Unknown @ 0x893282A0)

SSDT[190] : NtOpenProcess @ 0x82EC8B14 -> HOOKED (Unknown @ 0x89326B80)

SSDT[358] : NtSetValueKey @ 0x82E479EA -> HOOKED (Unknown @ 0x893273C0)

SSDT[370] : NtTerminateProcess @ 0x82EA9165 -> HOOKED (Unknown @ 0x89326E40)

SSDT[399] : NtWriteVirtualMemory @ 0x82ECEB95 -> HOOKED (Unknown @ 0x89327DC0)

S_SSDT[584] : NtUserSetWindowsHookAW -> HOOKED (Unknown @ 0x893288C0)

S_SSDT[585] : NtUserSetWindowsHookEx -> HOOKED (Unknown @ 0x893286E0)

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: WDC WD2500BEKT-75A25T0 +++++

--- User ---

[MBR] 2c9552691007f8dce07ea82a85b88d1e

[bSP] 1e74a58fee200fce8a21e9f082c112ee : Windows Vista MBR Code

Partition table:

0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 39 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 81920 | Size: 15000 Mo

2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 30801920 | Size: 223434 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_02262013_02d2250.txt >>

RKreport[1]_S_02262013_02d2250.txt