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symantec found virus but malwarebytes did not


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i received a message from symantec that new viruses have been found but can not be removed. the message keeps coming back. i have run malware bytes and it found no virus. here is the log and the hijack this log

Malwarebytes' Anti-Malware 1.34

Database version: 1825

Windows 5.1.2600 Service Pack 2

3/6/2009 8:06:17 PM

mbam-log-2009-03-06 (20-06-17).txt

Scan type: Full Scan (C:\|)

Objects scanned: 156650

Time elapsed: 40 minute(s), 30 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:36:22 PM, on 3/6/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\MonitorConsole.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Connected\AgentSrv.EXE

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\UserConsole.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Java\jre1.5.0\bin\jusched.exe

C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

C:\Program Files\Java\jre1.5.0\bin\jucheck.exe

C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Connected\CBSysTray.exe

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\taskmgr.exe

C:\PROGRA~1\SYMANT~1\SYMANT~1\DWHWIZRD.EXE

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O3 - Toolbar: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\bgstb.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [vptray] C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\vptray.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe

O4 - HKLM\..\Run: [MFP1815_S2P] C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\IndexSearch.exe"

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe

O4 - Global Startup: NetScaler Secure Remote Access.lnk = C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jin...indows-i586.cab

O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100

O16 - DPF: {FD7C00A9-E676-11D6-A08E-00E09878F0CF} - https://intranet.airmethods.com/vpns/scripts/nsload.ocx

O20 - Winlogon Notify: UserLogonDLL - C:\WINDOWS\SYSTEM32\UserLogonDLL.dll

O20 - Winlogon Notify: WinLogonDll - C:\WINDOWS\SYSTEM32\WinLogonDLL.dll

O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - C:\Program Files\Connected\AgentSrv.EXE

O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

O23 - Service: NetScaler SSL VPN Version Control (nsverctl) - NetScaler, Inc - C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 7574 bytes

computer is slow to open programs. please help. thank you

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  • Root Admin

Please download to your Desktop: Dr.Web CureIt

  • After the file has downloaded, disable your current Anti-Virus and disconnect from the Internet
  • Doubleclick the drweb-cureit.exe file, then click the Start button, then the OK button to perform an Express Scan.
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click on the Complete scan radio button.
  • Then click on the Settings menu on top, the select Change Settings or press the F9 key. You can also change the Language
  • Choose the Scanning tab and I recomend leaving the Heuristic analysis enabled (this can lead to False Positives though)
  • On the File types tab ensure you select All files
  • Click on the Actions tab and set the following:
    • Objects Infected objects = Cure, Incurable objects = Move, Suspicious objects = Report
    • Infected packages Archive = Move, E-mails = Report, Containers = Move
    • Malware Adware = Move, Dialers = Move, Jokes = Move, Riskware = Move, Hacktools = Move
    • Do not change the Rename extension - default is: #??
    • Leave the default save path for Moved files here: %USERPROFILE%\DoctorWeb\Quarantine\
    • Leave prompt on Action checked

    [*]On the Log file tab leave the Log to file checked.

    [*]Leave the log file path alone: %USERPROFILE%\DoctorWeb\CureIt.log

    [*]Log mode = Append

    [*]Encoding = ANSI

    [*]Details Leave Names of file packers and Statistics checked.

    [*]Limit log file size = 2048 KB and leave the check mark on the Maximum log file size.

    [*]On the General tab leave the Scan Priority on High

    [*]Click the Apply button at the bottom, and then the OK button.

    [*]On the right side under the Dr Web Anti-Virus Logo you will see 3 little buttons. Click the left VCR style Start button.

    [*]In this mode it will scan Boot sectors of all disks, All removable media, and all local drives

    [*]The more files and folders you have the longer the scan will take. On large drives it can take hours to complete.

    [*]When the Cure option is selected, an additional context menu will open. Select the necessary action of the program, if the curing fails.

    [*]Click 'Yes to all' if it asks if you want to cure/move the files.

    [*]This will move it to the %USERPROFILE%\DoctorWeb\Quarantine\ folder if it can't be cured. (in this case we need samples)

    [*]After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list

    [*]Save the report to your Desktop. The report will be called DrWeb.csv

    [*]Close Dr.Web Cureit.

    [*]Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.

    [*]After reboot, post the contents of the log from Dr.Web you saved previously to your Desktop in your next reply with a new hijackthis log.

    drweb.jpg

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here is the Dr. web log file

05640000.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.59802;Deleted.;

07080000.VBN;C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine;Trojan.DownLoader.59802;Deleted.;

bgsserv.exe;C:\WINDOWS\system32\spool\drivers\w32x86;Probably BACKDOOR.Trojan;Incurable.Moved.;

bgsserv.exe;C:\WINDOWS\system32\spool\drivers\w32x86\2;Probably BACKDOOR.Trojan;Incurable.Moved.;

bgsserv.exe;C:\WINDOWS\system32\spool\drivers\w32x86\3;Probably BACKDOOR.Trojan;Incurable.Moved.;

and the HJT log file

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 1:54:18 PM, on 3/10/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\MonitorConsole.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Connected\AgentSrv.EXE

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\UserConsole.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Java\jre1.5.0\bin\jusched.exe

C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Connected\CBSysTray.exe

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE

C:\Program Files\Connected\COBackup.EXE

C:\Program Files\Connected\AgentLogger.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O3 - Toolbar: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\bgstb.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [sunJavaUpdateSched] C:\Program Files\Java\jre1.5.0\bin\jusched.exe

O4 - HKLM\..\Run: [MFP1815_S2P] C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\IndexSearch.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe

O4 - Global Startup: NetScaler Secure Remote Access.lnk = C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jin...indows-i586.cab

O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100

O16 - DPF: {FD7C00A9-E676-11D6-A08E-00E09878F0CF} - https://intranet.airmethods.com/vpns/scripts/nsload.ocx

O20 - Winlogon Notify: UserLogonDLL - C:\WINDOWS\SYSTEM32\UserLogonDLL.dll

O20 - Winlogon Notify: WinLogonDll - C:\WINDOWS\SYSTEM32\WinLogonDLL.dll

O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - C:\Program Files\Connected\AgentSrv.EXE

O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

O23 - Service: NetScaler SSL VPN Version Control (nsverctl) - NetScaler, Inc - C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 7233 bytes

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  • Root Admin

I'm betting it didn't help from the looks of that log. What is the EXACT error message/log that Symantec is showing?

Please run the following.

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Then run this software.

Please visit this webpage for instructions for downloading ComboFix to your
DESKTOP
:
how-to-use-combofix

Please ensure you read this guide carefully and install the Recovery Console first.

NOTE!!:

You must save and run
ComboFix.exe
on your DESKTOP and not from any other folder.

Also,
DO NOT
click the mouse or launch any other applications while this is running or it may stall the program

Additional links to download the tool:

Note:

The
Windows Recovery Console
will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click
    Yes
    to allow ComboFix to continue scanning for malware.

  • When the tool is finished, it will produce a report for you.

  • Please post the
    C:\ComboFix.txt
    along with a
    new HijackThis log
    so we may continue cleaning the system.

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javara log:

JavaRa 1.13 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Wed Mar 11 19:08:55 2009

Found and removed: C:\Program Files\Java\j2re1.4.2_15

Found and removed: C:\Windows\System32\jpicpl32.cpl

Found and removed: C:\Windows\Installer\{7148F0A8-6813-11D6-A77B-00B0D0142150}

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.4

Found and removed: Software\JavaSoft\Java2D\1.5.0

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D510000

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D510000

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D510000

Found and removed: SOFTWARE\Classes\JavaPlugin.150

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.5.0.0

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.5.0

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D510000

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D510000

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3248F0A8-6813-11D6-A77B-00B0D0150000}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{7148F0A8-6813-11D6-A77B-00B0D0142150}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0014-0002-0015-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0014-0002-0015-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F841731866D117AB7000B0D411205

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F841731866D117AB7000B0D411205

Found and removed: SOFTWARE\Classes\JavaPlugin.142_15

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.4.2_15

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.4.2_15

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.4.2_15

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.5.0

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0014-0002-0015-ABCDEFFEDCBA}

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_02

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_03

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_04

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2.0_01

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core1.zip

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core2.zip

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core3.zip

------------------------------------

Finished reporting.

combofix log:

ComboFix 09-03-10.03 - Baseuser 2009-03-11 19:19:04.1 - NTFSx86

Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.502.158 [GMT -4:00]

Running from: c:\documents and settings\Baseuser\Desktop\ComboFix.exe

* Created a new restore point

.

((((((((((((((((((((((((( Files Created from 2009-02-11 to 2009-03-11 )))))))))))))))))))))))))))))))

.

2009-03-11 19:03 . 2009-03-11 19:03 <DIR> d-------- c:\windows\LastGood

2009-03-10 12:18 . 2009-03-10 12:18 <DIR> d-a------ c:\documents and settings\Baseuser\DoctorWeb

2009-03-06 20:35 . 2009-03-06 20:35 <DIR> d-------- c:\program files\Trend Micro

2009-03-06 20:35 . 2009-03-06 20:35 <DIR> d-------- C:\hijackthis

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2009-03-11 23:08 --------- d-----w c:\program files\Java

2009-03-11 23:05 --------- d-----w c:\program files\Connected

2009-03-07 00:21 --------- d-----w c:\program files\Malwarebytes' Anti-Malware

2009-02-11 15:19 38,496 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys

2009-02-11 15:19 15,504 ----a-w c:\windows\system32\drivers\mbam.sys

2009-01-19 00:08 --------- d-----w c:\documents and settings\Baseuser\Application Data\Malwarebytes

2009-01-19 00:07 --------- d-----w c:\documents and settings\All Users\Application Data\Malwarebytes

2008-12-20 23:15 826,368 ----a-w c:\windows\system32\wininet.dll

2008-02-06 16:08 61,224 ----a-w c:\documents and settings\Baseuser\GoToAssistDownloadHelper.exe

2006-10-10 17:45 155,648 --sha-r c:\windows\Installer\$PatchCache$\Managed\0EDE37ECD5B9E954C880A6BDFC84BC9E\2.1.1\monitorconsole.exe

2006-10-10 17:45 278,528 --sha-r c:\windows\Installer\$PatchCache$\Managed\0EDE37ECD5B9E954C880A6BDFC84BC9E\2.1.1\userconsole.exe

2006-10-10 17:45 159,744 --sha-r c:\windows\Installer\$PatchCache$\Managed\0EDE37ECD5B9E954C880A6BDFC84BC9E\2.1.1\userlogondll.dll

2006-10-10 17:49 176,128 --sha-r c:\windows\Installer\$PatchCache$\Managed\0EDE37ECD5B9E954C880A6BDFC84BC9E\2.1.1\winlogondll.dll

2007-11-13 19:19 14,848 --sha-r c:\windows\system32\Autoproxy.dll

2004-11-02 19:41 516,832 --sha-r c:\windows\system32\capicom.dll

2007-11-13 19:19 45,056 --sha-r c:\windows\system32\CertManagerDLL.dll

2006-04-04 22:46 81,920 --sha-r c:\windows\system32\Interop.CAPICOM.dll

2007-11-13 19:19 33,792 --sha-r c:\windows\system32\LogonNP.dll

2007-11-13 19:19 200,704 --sha-r c:\windows\system32\MonitorConsole.exe

2007-11-13 19:19 36,864 --sha-r c:\windows\system32\SendFile.dll

2007-11-13 19:19 286,720 --sha-r c:\windows\system32\UserConsole.exe

2007-11-13 19:19 159,744 --sha-r c:\windows\system32\UserLogonDLL.dll

2006-05-10 19:28 73,728 --sha-r c:\windows\system32\Win32Security.dll

2007-11-13 19:19 176,128 --sha-r c:\windows\system32\WinLogonDLL.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-12-13 98304]

"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-12-13 77824]

"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-12-13 118784]

"AdaptecDirectCD"="c:\program files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" [2002-12-17 684032]

"MFP1815_S2P"="c:\program files\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe" [2006-12-22 258952]

"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-10-25 210472]

"PaperPort PTD"="c:\program files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe" [2007-05-08 30248]

"IndexSearch"="c:\program files\DELL\Dell Laser MFP 1815\PaperPort\IndexSearch.exe" [2007-05-08 46632]

"SigmatelSysTrayApp"="stsystra.exe" [2006-03-24 c:\windows\stsystra.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2003-11-10 34832]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]

"RunNarrator"="Narrator.exe" [2004-08-04 c:\windows\system32\narrator.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 29696]

Connected TaskBar Icon.LNK - c:\program files\Connected\CBSysTray.exe [2008-02-07 114688]

NetScaler Secure Remote Access.lnk - c:\program files\NetScaler\Netscaler Secure Remote Access\nsload.exe [2006-08-01 225280]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\UserLogonDLL]

2007-11-13 15:19 159744 c:\windows\system32\UserLogonDLL.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\WinLogonDll]

2007-11-13 15:19 176128 c:\windows\system32\WinLogonDLL.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\bgsmsnd.exe]

--a------ 2005-06-30 16:56 114688 c:\windows\system32\spool\drivers\w32x86\3\bgsmsnd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IntelWireless]

--a------ 2005-12-28 13:56 602182 c:\program files\Intel\Wireless\Bin\iFrmewrk.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IntelZeroConfig]

--a------ 2005-12-28 13:55 667718 c:\program files\Intel\Wireless\Bin\ZCfgSvc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

"AntiVirusDisableNotify"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"%windir%\\system32\\drivers\\svchost.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]

"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

R2 ns61930;ns61930;c:\windows\system32\ns61930.sys [2006-08-01 36888]

R2 nsverctl;NetScaler SSL VPN Version Control;c:\program files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe [2006-08-01 49152]

R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [2006-11-03 13592]

S2 SSPORT;SSPORT;\??\c:\windows\system32\Drivers\SSPORT.sys --> c:\windows\system32\Drivers\SSPORT.sys [?]

.

Contents of the 'Scheduled Tasks' folder

2009-03-10 c:\windows\Tasks\MP Scheduled Scan.job

- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 20:20]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com/

uInternet Settings,ProxyOverride =

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

DPF: {FD7C00A9-E676-11D6-A08E-00E09878F0CF} - hxxps://intranet.airmethods.com/vpns/scripts/nsload.ocx

.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2009-03-11 19:20:16

Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(872)

c:\windows\system32\WinLogonDLL.dll

c:\windows\system32\UserLogonDLL.dll

.

Completion time: 2009-03-11 19:21:31

ComboFix-quarantined-files.txt 2009-03-11 23:21:26

Pre-Run: 30,527,959,040 bytes free

Post-Run: 30,689,837,056 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

126 --- E O F --- 2009-02-15 18:53:20

HJT log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:26:02 PM, on 3/11/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\MonitorConsole.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Connected\AgentSrv.EXE

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\UserConsole.exe

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Connected\CBSysTray.exe

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\explorer.exe

C:\Program Files\internet explorer\iexplore.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O3 - Toolbar: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\bgstb.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [MFP1815_S2P] C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\IndexSearch.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe

O4 - Global Startup: NetScaler Secure Remote Access.lnk = C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jin...indows-i586.cab

O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100

O16 - DPF: {FD7C00A9-E676-11D6-A08E-00E09878F0CF} - https://intranet.airmethods.com/vpns/scripts/nsload.ocx

O20 - Winlogon Notify: UserLogonDLL - C:\WINDOWS\SYSTEM32\UserLogonDLL.dll

O20 - Winlogon Notify: WinLogonDll - C:\WINDOWS\SYSTEM32\WinLogonDLL.dll

O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - C:\Program Files\Connected\AgentSrv.EXE

O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

O23 - Service: NetScaler SSL VPN Version Control (nsverctl) - NetScaler, Inc - C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 6900 bytes

the symantec notice has not come back again yet.

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  • Root Admin

Please run the following online AV scan. You will need to disable your current AV.

PANDA ONLINE SCAN

Please go >here< to run Panda's ActiveScan

  • Once you are on the Panda site, click the Scan your PC now button
  • A new window will open...click the Scan Now button
  • Allow the ActiveX control to be installed. It will start downloading the files it requires for the scan. Note: This may take a couple of minutes
  • Run the ActiveX control, if requested. The screen will then show the scanning progress - the scan will take a while to finish. Please be patient.
  • When the scan has finished, click on Export To
  • Save the file as Activescan.txt to your Desktop
  • Close the Activescan window then go to your Desktop
  • Double-click on Activescan.txt and it will open in Notepad
  • In Notepad, click Edit > Select all, then Edit > Copy
  • Reply to this thread and click Ctrl+V to paste the log in your reply

PANDA ONLINE SCAN

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;*******************************************************************************

********************************************************************************

*

*******************

ANALYSIS: 2009-03-13 09:36:33

PROTECTIONS: 3

MALWARE: 25

SUSPECTS: 1

;*******************************************************************************

********************************************************************************

*

*******************

PROTECTIONS

Description Version Active Updated

;===============================================================================

================================================================================

=

===================

Symantec Antivirus Corporate Edition 8.0 No Yes

Norton Antivirus Edition 7.5 No No

Windows Defender 1.1.4306.0 No No

;===============================================================================

================================================================================

=

===================

MALWARE

Id Description Type Active Severity Disinfectable Disinfected Location

;===============================================================================

================================================================================

=

===================

00139059 Cookie/Traffic Marketplace TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@trafficmp[2].txt

00139060 Cookie/Casalemedia TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@casalemedia[1].txt

00139061 Cookie/Doubleclick TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@doubleclick[1].txt

00139064 Cookie/Atlas DMT TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@atdmt[2].txt

00145405 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@247realmedia[2].txt

00145457 Cookie/FastClick TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@fastclick[2].txt

00145731 Cookie/Tribalfusion TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@tribalfusion[1].txt

00145738 Cookie/Mediaplex TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@mediaplex[2].txt

00147824 Cookie/Clickbank TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@clickbank[1].txt

00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@com[1].txt

00167753 Cookie/Statcounter TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@statcounter[1].txt

00167760 Cookie/Hitslink TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@counter.hitslink[1].txt

00168048 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@perf.overture[1].txt

00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@ad.yieldmanager[2].txt

00168061 Cookie/Apmebf TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@apmebf[2].txt

00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@serving-sys[2].txt

00168093 Cookie/Serving-sys TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@bs.serving-sys[2].txt

00169190 Cookie/Advertising TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@advertising[2].txt

00170304 Cookie/WebtrendsLive TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@statse.webtrendslive[2].txt

00170495 Cookie/PointRoll TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@ads.pointroll[1].txt

00170556 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@realmedia[2].txt

00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@questionmarket[1].txt

00172221 Cookie/Zedo TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@zedo[2].txt

00262020 Cookie/Atwola TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@atwola[1].txt

00293517 Cookie/AdDynamix TrackingCookie No 0 Yes No C:\Documents and Settings\Baseuser\Cookies\baseuser@ads.addynamix[2].txt

;===============================================================================

================================================================================

=

===================

SUSPECTS

Sent Location

;===============================================================================

================================================================================

=

===================

No C:\Documents and Settings\Baseuser\Desktop\ComboFix.exe

;===============================================================================

================================================================================

=

===================

VULNERABILITIES

Id Severity Description

;===============================================================================

================================================================================

=

===================

;===============================================================================

================================================================================

=

===================

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  • Root Admin

STEP 01

Download but do not yet run ComboFix

If you have a previous version of Combofix.exe, delete it and download a fresh copy.

Download it to your DESKTOP - it MUST run from the Desktop

download.bleepingcomputer.com/sUBs/ComboFix.exe

subs.geekstogo.com/ComboFix.exe

Using your mouse, Highlight and then Right-click | Copy the entire contents of the Code box below, including blank lines

KILLALL::

Driver::
ns61930

File::
c:\windows\system32\ns61930.sys

Open a new Notepad session (Do not use a Word Processor or WordPad). Click "Format" and be certain that Word Wrap is not enabled. Right-click | Paste the Code box contents from above into Notepad. Click File, Save as..., and set the location to your Desktop, and enter (including quotation marks) as the filename: "CFscript.txt" .

Using your mouse, drag the new file CFscript.txt and drop it on the Combo-Fix.exe icon as shown:

CFScript.gif

  • Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.
  • Disconnect from the Internet.
  • Disable your Antivirus software. If it has Script Blocking features, please disable these as well.
  • A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.
  • It may identify that Recovery Console is not installed. Please accept when asked if you wish it to be installed.
    When the scan completes Notepad will open with with your results log open. Do a File, Exit.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

Post back the Combofix log on your next reply.

STEP 02

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

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sorry this took so long to reply. here is the combofix log:

ComboFix 09-03-18.01 - Baseuser 2009-03-19 8:45:01.2 - NTFSx86

Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.502.167 [GMT -4:00]

Running from: c:\documents and settings\Baseuser\Desktop\ComboFix.exe

Command switches used :: c:\documents and settings\Baseuser\Desktop\CFscript.txt

* Created a new restore point

FILE ::

c:\windows\system32\ns61930.sys

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\windows\system32\ns61930.sys

.

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

.

-------\Legacy_NS61930

-------\Service_ns61930

((((((((((((((((((((((((( Files Created from 2009-02-19 to 2009-03-19 )))))))))))))))))))))))))))))))

.

2009-03-13 08:34 . 2009-03-13 08:34 <DIR> d-------- c:\program files\Panda Security

2009-03-13 08:34 . 2008-06-19 16:24 28,544 --a------ c:\windows\system32\drivers\pavboot.sys

2009-03-10 12:18 . 2009-03-10 12:18 <DIR> d-a------ c:\documents and settings\Baseuser\DoctorWeb

2009-03-06 20:35 . 2009-03-06 20:35 <DIR> d-------- c:\program files\Trend Micro

2009-03-06 20:35 . 2009-03-06 20:35 <DIR> d-------- C:\hijackthis

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2009-03-19 12:39 --------- d-----w c:\program files\Connected

2009-03-07 00:21 --------- d-----w c:\program files\Malwarebytes' Anti-Malware

2009-02-11 15:19 38,496 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys

2009-02-11 15:19 15,504 ----a-w c:\windows\system32\drivers\mbam.sys

2009-01-19 00:08 --------- d-----w c:\documents and settings\Baseuser\Application Data\Malwarebytes

2009-01-19 00:07 --------- d-----w c:\documents and settings\All Users\Application Data\Malwarebytes

2008-02-06 16:08 61,224 ----a-w c:\documents and settings\Baseuser\GoToAssistDownloadHelper.exe

2006-10-10 17:45 155,648 --sha-r c:\windows\Installer\$PatchCache$\Managed\0EDE37ECD5B9E954C880A6BDFC84BC9E\2.1.1\monitorconsole.exe

2006-10-10 17:45 278,528 --sha-r c:\windows\Installer\$PatchCache$\Managed\0EDE37ECD5B9E954C880A6BDFC84BC9E\2.1.1\userconsole.exe

2006-10-10 17:45 159,744 --sha-r c:\windows\Installer\$PatchCache$\Managed\0EDE37ECD5B9E954C880A6BDFC84BC9E\2.1.1\userlogondll.dll

2006-10-10 17:49 176,128 --sha-r c:\windows\Installer\$PatchCache$\Managed\0EDE37ECD5B9E954C880A6BDFC84BC9E\2.1.1\winlogondll.dll

2007-11-13 19:19 14,848 --sha-r c:\windows\system32\Autoproxy.dll

2004-11-02 19:41 516,832 --sha-r c:\windows\system32\capicom.dll

2007-11-13 19:19 45,056 --sha-r c:\windows\system32\CertManagerDLL.dll

2006-04-04 22:46 81,920 --sha-r c:\windows\system32\Interop.CAPICOM.dll

2007-11-13 19:19 33,792 --sha-r c:\windows\system32\LogonNP.dll

2007-11-13 19:19 200,704 --sha-r c:\windows\system32\MonitorConsole.exe

2007-11-13 19:19 36,864 --sha-r c:\windows\system32\SendFile.dll

2007-11-13 19:19 286,720 --sha-r c:\windows\system32\UserConsole.exe

2007-11-13 19:19 159,744 --sha-r c:\windows\system32\UserLogonDLL.dll

2006-05-10 19:28 73,728 --sha-r c:\windows\system32\Win32Security.dll

2007-11-13 19:19 176,128 --sha-r c:\windows\system32\WinLogonDLL.dll

.

((((((((((((((((((((((((((((( SnapShot@2009-03-11_19.20.46.14 )))))))))))))))))))))))))))))))))))))))))

.

+ 2008-06-30 14:39:58 128,256 ----a-w c:\windows\Downloaded Program Files\as2stubie.dll

+ 2005-10-21 00:02:28 163,328 ----a-w c:\windows\ERDNT\subs\ERDNT.EXE

- 2009-03-11 23:12:24 4,529 ----a-w c:\windows\system32\rules.dat

+ 2009-03-19 12:40:30 4,529 ----a-w c:\windows\system32\rules.dat

+ 2009-03-19 12:49:18 16,384 ----atw c:\windows\system32\SysConfig.NET\Perflib_Perfdata_79c.dat

- 2009-03-11 23:08:08 48,525 ----a-w c:\windows\system32\SysConfig.NET\SystemPerformance.dat

+ 2009-03-13 13:37:17 48,523 ----a-w c:\windows\system32\SysConfig.NET\SystemPerformance.dat

+ 2009-03-19 12:49:15 16,384 ----atw c:\windows\temp\Perflib_Perfdata_5d0.dat

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-12-13 98304]

"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-12-13 77824]

"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-12-13 118784]

"AdaptecDirectCD"="c:\program files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" [2002-12-17 684032]

"MFP1815_S2P"="c:\program files\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe" [2006-12-22 258952]

"SSBkgdUpdate"="c:\program files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" [2006-10-25 210472]

"PaperPort PTD"="c:\program files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe" [2007-05-08 30248]

"IndexSearch"="c:\program files\DELL\Dell Laser MFP 1815\PaperPort\IndexSearch.exe" [2007-05-08 46632]

"SigmatelSysTrayApp"="stsystra.exe" [2006-03-24 c:\windows\stsystra.exe]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

"DWQueuedReporting"="c:\progra~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" [2003-11-10 34832]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]

"RunNarrator"="Narrator.exe" [2004-08-04 c:\windows\system32\narrator.exe]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-09-23 29696]

Connected TaskBar Icon.LNK - c:\program files\Connected\CBSysTray.exe [2008-02-07 114688]

NetScaler Secure Remote Access.lnk - c:\program files\NetScaler\Netscaler Secure Remote Access\nsload.exe [2006-08-01 225280]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\UserLogonDLL]

2007-11-13 15:19 159744 c:\windows\system32\UserLogonDLL.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\WinLogonDll]

2007-11-13 15:19 176128 c:\windows\system32\WinLogonDLL.dll

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\bgsmsnd.exe]

--a------ 2005-06-30 16:56 114688 c:\windows\system32\spool\drivers\w32x86\3\bgsmsnd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IntelWireless]

--a------ 2005-12-28 13:56 602182 c:\program files\Intel\Wireless\Bin\iFrmewrk.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IntelZeroConfig]

--a------ 2005-12-28 13:55 667718 c:\program files\Intel\Wireless\Bin\ZCfgSvc.exe

[HKEY_LOCAL_MACHINE\software\microsoft\security center]

"AntiVirusDisableNotify"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"%windir%\\system32\\drivers\\svchost.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]

"3389:TCP"= 3389:TCP:@xpsp2res.dll,-22009

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-03-13 28544]

R2 nsverctl;NetScaler SSL VPN Version Control;c:\program files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe [2006-08-01 49152]

R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [2006-11-03 13592]

S2 SSPORT;SSPORT;\??\c:\windows\system32\Drivers\SSPORT.sys --> c:\windows\system32\Drivers\SSPORT.sys [?]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - PAVBOOT

.

Contents of the 'Scheduled Tasks' folder

2009-03-10 c:\windows\Tasks\MP Scheduled Scan.job

- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 20:20]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com/

uInternet Settings,ProxyOverride =

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

DPF: {FD7C00A9-E676-11D6-A08E-00E09878F0CF} - hxxps://intranet.airmethods.com/vpns/scripts/nsload.ocx

.

**************************************************************************

catchme 0.3.1367 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2009-03-19 08:49:30

Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(876)

c:\windows\system32\WinLogonDLL.dll

c:\windows\system32\UserLogonDLL.dll

.

------------------------ Other Running Processes ------------------------

.

c:\program files\Intel\Wireless\Bin\EvtEng.exe

c:\program files\Intel\Wireless\Bin\S24EvMon.exe

c:\program files\Intel\Wireless\Bin\WLKEEPER.exe

c:\windows\system32\MonitorConsole.exe

c:\windows\system32\scardsvr.exe

c:\program files\Connected\AGENTSRV.EXE

c:\progra~1\SYMANT~1\SYMANT~1\DefWatch.exe

c:\program files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

c:\program files\Intel\Wireless\Bin\RegSrvc.exe

c:\windows\system32\UserConsole.exe

c:\windows\system32\wbem\wmiapsrv.exe

c:\windows\system32\igfxsrvc.exe

.

**************************************************************************

.

Completion time: 2009-03-19 8:51:19 - machine was rebooted

ComboFix-quarantined-files.txt 2009-03-19 12:51:16

ComboFix2.txt 2009-03-11 23:21:32

Pre-Run: 30,695,727,104 bytes free

Post-Run: 30,645,624,832 bytes free

160 --- E O F --- 2009-02-15 18:53:20

the MBAM log

Malwarebytes' Anti-Malware 1.34

Database version: 1870

Windows 5.1.2600 Service Pack 2

3/19/2009 9:14:53 AM

mbam-log-2009-03-19 (09-14-53).txt

Scan type: Quick Scan

Objects scanned: 77660

Time elapsed: 2 minute(s), 26 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 1

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

and HJT log

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:20:46 AM, on 3/19/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\MonitorConsole.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Connected\AgentSrv.EXE

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\UserConsole.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

C:\Program Files\Connected\CBSysTray.exe

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

C:\Program Files\internet explorer\iexplore.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O3 - Toolbar: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\bgstb.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [MFP1815_S2P] C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\IndexSearch.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe

O4 - Global Startup: NetScaler Secure Remote Access.lnk = C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll (file missing)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jin...indows-i586.cab

O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100

O16 - DPF: {FD7C00A9-E676-11D6-A08E-00E09878F0CF} - https://intranet.airmethods.com/vpns/scripts/nsload.ocx

O20 - Winlogon Notify: UserLogonDLL - C:\WINDOWS\SYSTEM32\UserLogonDLL.dll

O20 - Winlogon Notify: WinLogonDll - C:\WINDOWS\SYSTEM32\WinLogonDLL.dll

O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - C:\Program Files\Connected\AgentSrv.EXE

O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

O23 - Service: NetScaler SSL VPN Version Control (nsverctl) - NetScaler, Inc - C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 7118 bytes

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  • Root Admin

No, sorry. Just busy and I missed your post.

Please update MBAM and post a new log along with a new HJT log and I'll take a look.

Update and Scan with Malwarebytes' Anti-Malware

  • Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  • Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
    • Update Malwarebytes' Anti-Malware
    • Select the Update tab
    • Click Update

    [*]When the update is complete, select the Scanner tab

    [*]Select Perform quick scan, then click Scan.

    [*]When the scan is complete, click OK, then Show Results to view the results.

    [*]Be sure that everything is checked, and click Remove Selected.

    [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Then post back the MBAM log and a new Hijackthis log.

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thank you for helping.

here is the MBAM log:

Malwarebytes' Anti-Malware 1.34

Database version: 1900

Windows 5.1.2600 Service Pack 2

3/26/2009 8:55:34 AM

mbam-log-2009-03-26 (08-55-34).txt

Scan type: Quick Scan

Objects scanned: 78865

Time elapsed: 2 minute(s), 33 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

and the HJT log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 8:58:37 AM, on 3/26/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16791)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

C:\WINDOWS\system32\MonitorConsole.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Connected\AgentSrv.EXE

C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\UserConsole.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\wbem\wmiapsrv.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\WINDOWS\stsystra.exe

C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe

C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Connected\CBSysTray.exe

C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\internet explorer\iexplore.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride =

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O3 - Toolbar: pdfMachine - {56CF4856-ECB4-4e46-A897-A378821F97B9} - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\bgstb.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [sigmatelSysTrayApp] stsystra.exe

O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"

O4 - HKLM\..\Run: [MFP1815_S2P] C:\PROGRAM FILES\DELL\DELL LASER MFP 1815\PSU\Scan2Pc.exe

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files\DELL\Dell Laser MFP 1815\PaperPort\IndexSearch.exe"

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe

O4 - Global Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe

O4 - Global Startup: NetScaler Secure Remote Access.lnk = C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsload.exe

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll (file missing)

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll (file missing)

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab

O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.5.0) - http://javadl-esd.sun.com/update/1.5.0/jin...indows-i586.cab

O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100

O16 - DPF: {FD7C00A9-E676-11D6-A08E-00E09878F0CF} - https://intranet.airmethods.com/vpns/scripts/nsload.ocx

O20 - Winlogon Notify: UserLogonDLL - C:\WINDOWS\SYSTEM32\UserLogonDLL.dll

O20 - Winlogon Notify: WinLogonDll - C:\WINDOWS\SYSTEM32\WinLogonDLL.dll

O23 - Service: Connected Agent Service (AgentSrv) - Connected Corporation - C:\Program Files\Connected\AgentSrv.EXE

O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe

O23 - Service: NetScaler SSL VPN Version Control (nsverctl) - NetScaler, Inc - C:\Program Files\NetScaler\Netscaler Secure Remote Access\nsverctl.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

--

End of file - 7061 bytes

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  • Root Admin

Roxio Easy CD Creator 5 should probably be removed and if you need another application for writing CD/DVD then there are free alternatives. The Roxio version you have is very old and known to have issues on XP.

ImgBurn is a good free alternative if you need.

Make sure your Adobe Acrobat software is updated.

Security Updates available for Adobe Reader and Acrobat

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Then you can update it again.

Download and Update Java Runtime

The most current version of Sun Java is: Java Runtime Environment (JRE) 6 Update 13.

  • Go to http://java.sun.com/javase/downloads/index.jsp
  • Go to Java Runtime Environment (JRE) 6 Update 13 about half way down the page and click on the Download button.
  • In Platform box choose Windows.
  • Check the box to Accept License Agreement and click Continue.
  • Click on Windows Offline Installation, click on the link under it which says jre-6u13-windows-i586-p.exe and save the downloaded file to your desktop.
  • Install the new version by running the newly-downloaded file with the java icon which will be on your desktop, and follow the on-screen instructions.
  • Uncheck the Toolbar button (unless you want the toolbar)
  • Reboot your computer
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  • Root Admin

Great, all looks good now.

I'll close your post soon so that other don't post into it and leave you with this information and suggestions.

So how did I get infected in the first place?

At this time your system appears to be clean. Nothing else in the logs indicates that you are still infected.

Now that you appear to be clean, please follow these simple steps in order to keep your computer clean and secure:

Remove all but the most recent Restore Point on Windows XP

You should
Create a New Restore Point
to prevent possible reinfection from an old one.

Some of the malware you picked up could have been saved in System Restore.

Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point.

Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to
"roll-back"
to a clean working state.

The easiest and safest way to do this is

:
  • Go to
    Start
    >
    Programs
    >
    Accessories
    >
    System Tools
    and click "
    System Restore
    ".
  • If the shortcut is missing you can also click on
    START
    >
    RUN
    > and type in
    %SystemRoot%\system32\restore\rstrui.exe
    and click OK

  • Choose the radio button marked "
    Create a Restore Point
    " on the first screen then click "
    Next
    ".

  • Give the new Restore Point a name, then click "
    Create
    ".

  • The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.

  • Then use the
    Disk Cleanup
    to remove all but the most recently created Restore Point.
  • Go to
    Start
    >
    Run
    and type:
    Cleanmgr.exe

  • Select the drive where Windows is installed and click "
    Ok
    ". Disk Cleanup will scan your files for several minutes, then open.

  • Click the "
    More Options
    " tab, then click the "
    Clean up
    " button under System Restore.

  • Click Ok. You will be prompted with "
    Are you sure you want to delete all but the most recent restore point?
    "

  • Click
    Yes
    , then click Ok.

  • Click
    Yes
    again when prompted with "
    Are you sure you want to perform these actions?
    "

  • Disk Cleanup will remove the files and close automatically.

  • On the
    Disk Cleanup
    tab, if the
    System Restore: Obsolete Data Stores
    entry is available remove them also.

  • These are files that were created before Windows was reformatted or reinstalled. They are obsolete and you can delete them.

selectdrivecleanup.pngselectdrivecleanup1.png

Additional information

Microsoft KB article: How to turn off and turn on System Restore in Windows XP

Bert Kinney's site: All about Windows System Restore

Here are some free programs I recommend that could help you improve your computer's security.

Install SpyWare Blaster

Download it from here

Find here the tutorial on how to use Spyware Blaster here

Install WinPatrol

Download it from here

Here you can find information about how WinPatrol works here

Install FireTrust SiteHound

You can find information and download it from here

Install hpHosts

Download it from here

hpHosts is a community managed and maintained hosts file that allows an additional layer of protection against access to ad,

tracking and malicious websites. This prevents your computer from connecting to these untrusted sites

by redirecting them to 127.0.0.1 which is your own local computer.

hpHosts Support Forum

Update your Antivirus programs and other security products regularly to avoid new threats that could infect your system.

You can use one of these sites to check if any updates are needed for your pc.

Secunia Software Inspector

F-secure Health Check

Visit Microsoft often to get the latest updates for your computer.

http://www.update.microsoft.com

Note 1: If you are running Windows XP SP2, you should upgrade to SP3.

Note 2: Users of Norton Internet Security 2008 should uninstall the software before they install Service Pack 3.

The security suite can then be reinstalled afterwards.

The windows firewall is not sufficient to protect your system. It doesn't monitor outgoing traffic and this is a must.

I recommend Online Armor Free

A little outdated but good reading on how to prevent Malware

Keep safe online and happy surfing.

Since this issue is resolved I will close the thread to prevent others from posting into it. If you need assistance please start your own topic and someone will be happy to assist you.

The fixes and advice in this thread are for this machine only. Do not apply to your machine unless you Fully Understand how these programs work and what you're doing. Please start a thread of your own and someone will be happy to help you, just follow the Pre-Hijackthis instructions found here before posting Pre- HJT Post Instructions

Also don't forget that we offer FREE assistance with General PC questions and repair here PC Help

If you're pleased with the product Malwarebytes and the service provided you, please let your friends, family, and co-workers know. http://www.malwarebytes.org

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