Malware removal

[vildgris]

Hi, a longer time ago the computer seems to have been infected by some malware - there was an attempt to hijack a PayPal account (which I now have cancelled). Since then, the most obvious sign that there is something wrong is that some security programs won't start at all (e g RootkitRevealer). They are killed immidiately. I don't use my emailon this computer now to prevent hijacking, but it would be nice to get rid of whatever that lurks inside...

/v

attach.txt

dds.txt

[MrCharlie]

Welcome to the forum.

Please remove any usb or external drives from the computer before you run this scan!

Please download and run RogueKiller to your desktop.

http://tigzy.geeksto...ueKillerX64.exe <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

MrC

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>Please stick with me until I give you the "all clear".

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[vildgris]

Hi thanks.

RogueKiller V8.5.0 [Feb 9 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/

Website : http://tigzy.geekstogo.com/roguekiller.php

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Hugin [Admin rights]

Mode : Scan -- Date : 02/09/2013 13:07:03

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 2 ¤¤¤

[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> C:\Windows\system32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: ST9500325AS +++++

--- User ---

[MBR] 98b2113ef826f5b18be4789def9be224

[bSP] 3d08166b18bfc7a96b227f534e974f6f : Windows 7/8 MBR Code

Partition table:

0 - [XXXXXX] FAT32-LBA (0x1c) [HIDDEN!] Offset (sectors): 63 | Size: 22003 Mo

1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 45062325 | Size: 119232 Mo

2 - [XXXXXX] EXTEN-LBA (0x0f) [VISIBLE] Offset (sectors): 289251328 | Size: 335703 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[1]_S_02092013_02d1307.txt >>

RKreport[1]_S_02092013_02d1307.txt

[MrCharlie]

Please create a new system restore point before running Malwarebytes Anti-Rootkit if you can.

Download Malwarebytes Anti-Rootkit from HERE

• Unzip the contents to a folder in a convenient location.
  
• Open the folder where the contents were unzipped and run mbar.exe
  
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  
• Wait while the system shuts down and the cleanup process is performed.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt
  

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot.

Verify that your system is now functioning normally.

MrC

[vildgris]

It completed the scan, but crashed on closing.

When trying to restart it tells me it is outdated.

Logfiles are created, though, and attached.

/V

mbar-log-2013-02-09 (13-37-47).txt

system-log.txt

[MrCharlie]

OK...run this one>>>>>

Please read the directions carefully so you don't end up deleting something that is good!!

Please note that TDSSKiller can be run in safe mode if needed.

Here's a video that explains how to run it if needed:

Please download the latest version of TDSSKiller from here and save it to your Desktop.

• Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
  
  
• Put a checkmark beside loaded modules.
  
  
• A reboot will be needed to apply the changes. Do it.
  
• TDSSKiller will launch automatically after the reboot. Also your computer may seem very slow and unusable. This is normal. Give it enough time to load your background programs.
  
• Then click on Change parameters in TDSSKiller.
  
• Check all boxes then click OK.
  
  
• Click the Start Scan button.
  
  
• The scan should take no longer than 2 minutes.
  
• If a suspicious object is detected, the default action will be Skip, click on Continue.
  
  Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.
  If in doubt about an entry....please ask or choose Skip
  
• If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  
  Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
  
• A report will be created in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here. There may be 3 logs > so post or attach all of them.
  
• Sometimes these logs can be very large, in that case please attach it or zip it up and attach it.
  

Here's a summary of what to do if you would like to print it out:

If in doubt about an entry....please ask or choose Skip

If a suspicious object is detected, the default action will be Skip, click on Continue

If you get the warning about a file UnsignedFile.Multi.Generic or LockedFile.Multi.Generic please choose

Skip and click on Continue

Any entries like this: \Device\Harddisk0\DR0 ( TDSS File System ) - please choose Skip.

If malicious objects are found, they will show in the Scan results and offer three (3) options.

Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

~~~~~~~~~~~~~~~~~~~~

You can attach the logs if they're too long:

Bottom right corner of this page.

New window that comes up.

MrC

[vildgris]

Here we go. Three "suspicious objects" found, nothing else...

TDSSKiller.2.8.15.0_09.02.2013_14.56.27_log.txt

TDSSKiller.2.8.15.0_09.02.2013_14.58.51_log.txt

[MrCharlie]

OK...next>>>>>>

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

[vildgris]

Thanx for guiding me. Here is the latest result...

ComboFix.txt

[MrCharlie]

OK...next >>>

Please download AdwCleaner from here and save it on your Desktop.

AdwCleaner is a reliable removal tool for Adware, Foistware, toolbars and potentially unwanted programs.

AdwCleaner is a tool that deletes :

· Adwares (software ads)

· PUP/LPI (Potentially Undesirable Program)

· Toolbars

· Hijacker (Hijack of the browser's homepage)

It works with a Search and Deletion methode. It can be easily uninstalled using the "Uninstall" mode.

1. Right-click on adwcleaner.exe and select Run As Administrator (for XP just double click) to launch the application.
   
2. Now click on the Search tab.
   
3. Please post the contents of the log-file created in your next post.

Note: The log can also be located at C:\ >> AdwCleaner[XX].txt >> XX <-- Denotes the number of times the application has been ran, so in this should be something like R1.

Please look over what was found, we're going to delete it all in the next step....if there's something you may want to keep...please let me know and I'll explain to why it shouldn't be on your system.

MrC

[vildgris]

stepping forward...

AdwCleanerR1.txt

[MrCharlie]

How's the computer running??

-----------------------------------

Some adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

MrC

[vildgris]

Computer running fine, but RootkitRevealer is still being killed when trying to start it.

AdwCleanerS1.txt

[MrCharlie]

That's not uncommon, are you using "right click run as administrator?

TDSSKiller ran and came up clean.....

___________________________________

Some adware found....lets clear it out.....

1. Please re-run AdwCleaner
   
2. Click on Delete button.
   
3. Confirm each time with OK if asked.
   
4. Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
   

Note: You can find the logfile at C:\AdwCleaner[sn].txt as well - n is the order number.

Then......

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
  
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  
• A Notepad document should open automatically called checkup.txt.
  
• Please Post the contents of that document.
  
• Do Not Attach It!!!
  

MrC

[vildgris]

Yes, I tried to run it as administrator.

Here is the Security Check:

Results of screen317's Security Check version 0.99.57

Windows 7 Service Pack 1 x64 (UAC is enabled)

Internet Explorer 8 Out of date!

``````````````Antivirus/Firewall Check:``````````````

avast! Antivirus

Microsoft Security Essentials

Antivirus up to date! (On Access scanning disabled!)

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.70.0.1100

JavaFX 2.1.1

Java 7 Update 7

Java version out of Date!

Adobe Flash Player 11.4.402.265 Flash Player out of Date!

Mozilla Firefox (18.0.2)

Google Chrome 11.0.696.71

Google Chrome 11.0.696.77

````````Process Check: objlist.exe by Laurent````````

Microsoft Security Essentials MSMpEng.exe

Microsoft Security Essentials msseces.exe

AVAST Software Avast AvastSvc.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 1

````````````````````End of Log``````````````````````

Anyway, thanks for helping!

[MrCharlie]

We usually run this one: See if you can run it.

Download aswMBR to your desktop.

http://public.avast....erek/aswMBR.exe

Double click the aswMBR.exe to run it.

If you see this question: Would you like to download latest Avast! virus definitions?" say "NO".

Click the "Scan" button to start scan.

On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

Java 7 Update 7 <---please update should be Update 13

Java version out of Date! <-----Go to control panel > Java > Update Tab > Update Now

Adobe Flash Player 11.4.402.265 Flash Player out of Date! <---check for an update if available on this

MrC

[vildgris]

"Java 7 Update 7 <---please update should be Update 13

Java version out of Date! <-----Go to control panel > Java > Update Tab > Update Now"

hm... this failed, because the Update Tab is missing in the Control Panel. The other four are clearly visible (Common/Java/Safety/Advanced) but that particular tab is not there.

*

aswMBR.txt

[MrCharlie]

OK, log is clean.

You'll have to uninstall any Java from add/remove programs.

Then.....

Download and install the latest version from Here

Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

We have some cleanup to do also when you're done...MrC

[vildgris]

It won't let me uninstall Java 7 Update 7. The 64-bit version was uninstalled without problems but if I try to uninstall this one it just "configurates" it and it is not removed .

[MrCharlie]

Run Fixit, see if it works:

http://support.microsoft.com/mats/Program_Install_and_Uninstall/

MrC

[vildgris]

Lovely. Java uninstalled and reinstalled in newest version. Thanks for that guidance!

Som cleanup too, you said... (which will be tomorrow, since it is late in my end of the world )

[MrCharlie]

Good

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall)

---------------------------------

Please download OTL from one of the links below: (you may already have OTL on the system)

http://oldtimer.geekstogo.com/OTL.exe

http://oldtimer.geekstogo.com/OTL.com

http://www.itxassoci...T-Tools/OTL.exe

Save it to your desktop.

Run OTL and hit the CleanUp button. (This will cleanup the tools and logs used including itself)

Any other programs or logs you can manually delete.

IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again.

Good Luck and Thanks for using the forum, MrC

[Maurice Naggar]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!